Application Support Engineer (Fresh Grads/ Entry Level) - Pekanbaru

We are looking for an Application Support Engineer to join our team in Pekanbaru - we will work together to maintain and improve mission-critical web and mobile applications for our clients. It is imperative that our software applications continue to be robust, secure and future proof, especially given our portfolio of customers. You will have the opportunity to advance your career to Quality Assurance then to Business Analyst - Project Management. 

• Provide application support to resolve reported issues and incidents.

• Fulfill service requests and change requests.

• Document and track incidents, service requests, change requests and provide regular progress reports.

• Coordinate closely with support teams to test and deploy application defect fixes, enhancements and patches to the production environment in accordance with project methodologies.

• Coordinate regular system maintenance and upgrade activities such as monthly maintenance and hotfix deployments.

• Conduct user requirement analysis for application enhancements. 

• Support the team in defining project requirements, tracking and documentation.

• Propose improvements to address recurring issues and close monitoring gaps.

• Bachelor Degree in Information Technology, Computer Science or Computer Engineering with excellent academic records or outstanding professional or personal achievement

• Preferably one year of working experience in software maintenance and support 

• Fresh graduates are welcome

• Excellent communication and writing skills in English, and comfortable in an English-speaking environment

• Strong problem investigation and solving skills

• Has an analytical mindset and able to understand business and functional concepts

• Proactive and self-driven and able to work under pressure with a high sense of urgency

• Possess SQL knowledge and able to construct basic SQL queries

• Ability to understand and grasp concepts of users’ interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware

• Ability to work effectively both independently & within a team

• Good communication skills for interaction with both internal and external stakeholders of all levels

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