Customer Excellence Trainer

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

Reqirements

• Diploma or Bachelor Degree in any discipline, Minimum 1 year of Experience as a Trainer in Customer Excellence
• Excellent knowledge of customer handling (Hard & Soft skills),
• Excellent using Microsoft Office & Google Suite (PowerPoint & Google Slides is a must)
• Understand training methods
• Good communication & presentation skills
• Excellent public speaking, fast learner, confidence, positive attitude and open minded
• People Oriented Person

Responsibilities

• Conduct, facilitate training and material (Hard & Soft Skills) for Customer Excellence Department
• Create module and update training material (hard & soft skills, script, wording, guideline, flow)
• Doing refreshment training and socialization any kind of things as needed
• Prepare and distribute Quiz regular basis by collaborate with QA Team and provide reporting of the result
• Create and implementing improvement plan based on Quality result and Customer Dissatisfied by collaborate and coordinate with CS TL & Quality team
• Identify TNA or the weak point for every individual CS Agent and improve it
• Attending for calibration with stakeholder

Submit a job application

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