Quality Assurance Staff (Transaction Monitoring)

Full Job Description

• Quality Assurance Staff (Transaction Monitoring)

Provide daily and ad-hoc data transaction monitoring

Job Description

• Confirm service level and compliance of transaction (include service level and complaint).
• Collecting comprehensive information of complaint, abnormal and suspicious transaction.
• Report works result and significant issue to manager in timely manner.
• Documented significant issues based on confirmation by phone (record and photo).
• Perform supporting work to ensure transaction's data availability and accuracy.

Job Specification

• Minimum education, Diploma from any major
• Has Minimum 1 year experience in related field (Customer Servise or Call Center or Surveyor).
• Capable to operate Microsoft Office and Google Tools (Google Slide, Google Docs, and Google Sheet).
• Has knowledge of Used Car Industry or Automotive is a plus.