Refund Trainer with GDS Skills

Role of Purposes:

To support our business in the travel sector involves in refund ticket process. We are looking for a candidate who is proficient in GDS, has analytical thinking, and strong communication skill as a trainer. You will prepare, conduct Refund training and create the necessary notes required for the training.

Responsibilities:

• Conduct Refund training for existing members or new members
• Ensure the quality & effectiveness of each given training, design effective training programs
• Support and mentor trainees to achieve the best performance as per client expectation
• Maintain & upskill knowledge, systems, and skills in a scope of work
• Work side by side with Operations to capture and document new products and the processes from existing and new clients
• Create syllabus, process notes/ modules related to Refund, and keep it updated
• Be responsible for trainee’s attendance record
• Manage training schedule and training requests for Refund
• Develop a program to assess the training need
• Create a Training Evaluation Form at the end of the training for training assessment and results
• Support Operations team on doing production when needed
• Submit production tracker and schedule report to the leader
• Share the progress of current training periodically with the leader

Requirements:

• Have Bachelor’s Degree in Education, Business, Tourism, or related field
• Have at least 2 years of professional experience in Airlines, GDS systems companies, Refund, and Travel BPO
• Know about GDS systems (reservation, issue, reissue, refund)
• Have the ability to prioritize and manage multiple tasks
• Have strong analysis skill
• Have strong written & reading skills in English & Bahasa
• Demonstrates a high level of attention to detail
• Certification from the training association is a plus
• Tech-savvy, able to operate MS Word, Excel, PowerPoint, and instructional software

Be Part of ATI Journey :

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 700 employees providing services to our clients across the globe.