Technical Writer

Full Job Description

Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.

Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.

Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.

Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.

hiring

Qiscus is an omnichannel conversational platform which helps businesses embrace the new expectations of excellent Customer Experience (CX) through the ability to engage in timely conversations at scale. Our Technical Writer will contribute to the overall success of the usage of Qiscus products by producing exceptional and understandable documentation. We are looking for a well-organized and fast learner with a background in software engineering and technologies background. If you find yourself fitting this role, join us!

What You Will Do:

Work with internal teams to obtain an in-depth understanding of products and documentation requirements

Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

Develop comprehensive documentations that meet organizational standards, with a consistent and cohesive voice across all documentation

Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

Evaluate current documentation and develop innovative approaches for improvement

What You Will Bring to the Role:

Proven experience in technical writing of product documentation

Good understanding of information technology & tech product development

Ability to quickly grasp complex technical concepts and make them easily understandable

Excellent written and verbal communication skills, with a keen eye for detail

Proficient in English (specifically written)

Information Technology and Services 51 - 200 karyawan

The need for immediacy has made chat the default mode for social communication, and now extended to become the preferred mode for business interaction. This poses a big challenge to enterprises in providing unparalleled customer experience (CX) and upholding service standards to their customers and partners, while coping with a huge demand and volume for chat capabilities.Since its inception in Singapore over 7 years ago, Qiscus has been helping businesses in 14 countries harness the power of chat, enabling timely conversations with more than 20M users across various business functions and industries. Qiscus is a leading multi-channel and in-app chat technology provider whose purpose is to assist companies of any size to embrace the new expectations of excellent customer experience (CX), through the ability to engage in timely conversations at scale, with whoever and from wherever.