What Associate Consultant Jobs are in Indonesia?
Showing 108 Associate Consultant jobs in Indonesia
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Associate Applications Consultant/ Implementation Specialist assists with the planning, design, implementation for the less complex assigned enterprise applications and/or systems.
This role is assigned to specific areas or projects and prepares and contributes to the process design workshops and system configuration.
This role provides status updates and delivers project progress reports.
**Key responsibilities:**
+ Supports specific areas of a project or managed service, such as functional testing, application configuration, data migration.
+ Develops skills and knowledge as an Enterprise Applications Consultant.
+ Engages in delivery projects, supporting the lifecycle of enterprise application projects.
+ Assists with the execution of functional testing of less complex assigned applications.
+ Participates in discussions around process design and configuration.
+ Maintains documentation, support system testing and authorizations.
+ Maintains reports on project status and delivers progress reports.
+ Assists with technical preparation of business process workflows and procedures.
+ Assists with the preparation of end-user documentation and user manuals.
+ Participates in process design workshops and configuration discussions.
**To thrive in this role, you need to have:**
+ Focuses on providing standard professional advice and creating initial analysis for review.
+ Excellent understanding of business process coupled with strategic thinking ability.
+ Excellent project and/or program management skills.
+ Good problem-solving and analytical skills.
+ Interpersonal skills with the ability to develop and maintain strong stakeholder relationships.
+ Strong communication skills (verbal and written)
+ Good creativity and the ability to work with abstract concepts.
+ Extensive knowledge of systems, software and programing languages.
+ Ability to focus on detail with an understanding of how it impacts the business strategically.
+ Excellent client service orientation.
+ Ability to establish and manage processes and practices through collaboration and the understanding of business.
+ Ability to manage urgent and complex tasks simultaneously.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computer Science or related field.
+ Enterprise application-specific certifications preferred.
+ Certification in one functional area of application.
**Required experience:**
+ Moderate level of demonstrated Enterprise Applications Consultant experience in one or more applications (SAP, Oracle, Microsoft, etc.).
+ Moderate level of demonstrated experience working across project lifecycles from scoping to post go-live.
+ Moderate level of demonstrated experienced in providing technical guidance for the planning, design implementation of enterprise applications.
+ Moderate level of demonstrated client engagement experience.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Associate Applications Consultant/ Implementation Specialist assists with the planning, design, implementation for the less complex assigned enterprise applications and/or systems.
This role is assigned to specific areas or projects and prepares and contributes to the process design workshops and system configuration.
This role provides status updates and delivers project progress reports.
**Key responsibilities:**
+ Supports specific areas of a project or managed service, such as functional testing, application configuration, data migration.
+ Develops skills and knowledge as an Enterprise Applications Consultant.
+ Engages in delivery projects, supporting the lifecycle of enterprise application projects.
+ Assists with the execution of functional testing of less complex assigned applications.
+ Participates in discussions around process design and configuration.
+ Maintains documentation, support system testing and authorizations.
+ Maintains reports on project status and delivers progress reports.
+ Assists with technical preparation of business process workflows and procedures.
+ Assists with the preparation of end-user documentation and user manuals.
+ Participates in process design workshops and configuration discussions.
**To thrive in this role, you need to have:**
+ Focuses on providing standard professional advice and creating initial analysis for review.
+ Excellent understanding of business process coupled with strategic thinking ability.
+ Excellent project and/or program management skills.
+ Good problem-solving and analytical skills.
+ Interpersonal skills with the ability to develop and maintain strong stakeholder relationships.
+ Strong communication skills (verbal and written)
+ Good creativity and the ability to work with abstract concepts.
+ Extensive knowledge of systems, software and programing languages.
+ Ability to focus on detail with an understanding of how it impacts the business strategically.
+ Excellent client service orientation.
+ Ability to establish and manage processes and practices through collaboration and the understanding of business.
+ Ability to manage urgent and complex tasks simultaneously.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computer Science or related field.
+ Enterprise application-specific certifications preferred.
+ Certification in one functional area of application.
**Required experience:**
+ Moderate level of demonstrated Enterprise Applications Consultant experience in one or more applications (SAP, Oracle, Microsoft, etc.).
+ Moderate level of demonstrated experience working across project lifecycles from scoping to post go-live.
+ Moderate level of demonstrated experienced in providing technical guidance for the planning, design implementation of enterprise applications.
+ Moderate level of demonstrated client engagement experience.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
Apply Now
0
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant - Deploy
Overview
Make an Impact as an Associate Managing Consultant, Deploy is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:
- Delivering new products and strategies to market smoothly and efficiently
- Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business as usual
- Strengthening client's internal skills, knowledge and experience in critical areas
Transforming client processes and optimizing their management practices
All About the Role
Deploy is a new suite of consulting solutions designed to respond to fast evolving customer needs for execution support, with a dual mission: deployment and value realization over the entire lifetime of major assets. Value realization is a complex task, we can de-risk the entire client/asset journey, from implementation to adoption, usage, and product evolution. This is done through a set of new capabilities focused on expert execution support, that we are bringing in to complement the traditional Advisors areas of strength.
As an Associate Managing Consultant, you will manage multiple projects within a portfolio providing efficient and effective coordination of a complex range of activities by clearly defining project team and stakeholder roles and responsibilities that are aligned with the delivery of the expected benefits. You will also ensure effective identification of risks and pro-active solutioning to mitigate risks and impact on timelines.
All About You
- Experience delivering large, complex projects and programs of varying scale in cross-functional, multicultural environments
- Formally trained in a range of project management and change management methodologies and techniques; accreditation in one or more recognized PM/PMO/Change/Service management methodologies is an advantage
- Proven ability to plan and manage multi-workstream programs from inception through delivery, providing support, direction, and/or technical expertise to project teams across multiple disciplines and geographies
- Strong banking domain knowledge or prior experience working within the banking or financial services industry is required, with a solid understanding of banking operations, products, and regulatory considerations
- Demonstrated ability to build a strong presence within the client organization, extending beyond the immediate boundaries of the program
- Ability to bring relevant and insightful industry perspectives, ideas, and best practices to key stakeholders within the client organization
- Strong interpersonal, communication, and presentation skills; able to clearly define scope, timelines, and budgets both verbally and in writing, and to accurately report on issues, risks, progress, and milestones, summarizing insights with sound analysis, options, and credible solutions
- Ability to handle multiple priorities, work independently, think laterally, and manage competing demands under pressure and resource constraints; capable of performing and articulating cost, benefit, and risk analysis
- Proven capability to lead, motivate, and develop a team of professionals
All About Your Education & Skills
- Bachelor's degree or equivalent qualification. Advanced degree or MBA preferred
- Professional accreditation such as Project Management Professional (PMP) desirable
- Fluent local office language and English required, other languages desirable
- Exposure specifically in payments and / or retail banking or merchants preferred
- Comfortable with significant client interaction and interest in building relationships
- Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred
- Willingness to travel
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant - Deploy
Overview
Make an Impact as an Associate Managing Consultant, Deploy is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:
- Delivering new products and strategies to market smoothly and efficiently
- Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business as usual
- Strengthening client's internal skills, knowledge and experience in critical areas
Transforming client processes and optimizing their management practices
All About the Role
Deploy is a new suite of consulting solutions designed to respond to fast evolving customer needs for execution support, with a dual mission: deployment and value realization over the entire lifetime of major assets. Value realization is a complex task, we can de-risk the entire client/asset journey, from implementation to adoption, usage, and product evolution. This is done through a set of new capabilities focused on expert execution support, that we are bringing in to complement the traditional Advisors areas of strength.
As an Associate Managing Consultant, you will manage multiple projects within a portfolio providing efficient and effective coordination of a complex range of activities by clearly defining project team and stakeholder roles and responsibilities that are aligned with the delivery of the expected benefits. You will also ensure effective identification of risks and pro-active solutioning to mitigate risks and impact on timelines.
All About You
- Experience delivering large, complex projects and programs of varying scale in cross-functional, multicultural environments
- Formally trained in a range of project management and change management methodologies and techniques; accreditation in one or more recognized PM/PMO/Change/Service management methodologies is an advantage
- Proven ability to plan and manage multi-workstream programs from inception through delivery, providing support, direction, and/or technical expertise to project teams across multiple disciplines and geographies
- Strong banking domain knowledge or prior experience working within the banking or financial services industry is required, with a solid understanding of banking operations, products, and regulatory considerations
- Demonstrated ability to build a strong presence within the client organization, extending beyond the immediate boundaries of the program
- Ability to bring relevant and insightful industry perspectives, ideas, and best practices to key stakeholders within the client organization
- Strong interpersonal, communication, and presentation skills; able to clearly define scope, timelines, and budgets both verbally and in writing, and to accurately report on issues, risks, progress, and milestones, summarizing insights with sound analysis, options, and credible solutions
- Ability to handle multiple priorities, work independently, think laterally, and manage competing demands under pressure and resource constraints; capable of performing and articulating cost, benefit, and risk analysis
- Proven capability to lead, motivate, and develop a team of professionals
All About Your Education & Skills
- Bachelor's degree or equivalent qualification. Advanced degree or MBA preferred
- Professional accreditation such as Project Management Professional (PMP) desirable
- Fluent local office language and English required, other languages desirable
- Exposure specifically in payments and / or retail banking or merchants preferred
- Comfortable with significant client interaction and interest in building relationships
- Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred
- Willingness to travel
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Is this job a match or a miss?
Apply Now
1
Associate Managing Consultant, Advisors & Consulting Services, Performance Analytics
Tanah Abang
Mastercard
Posted 10 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant, Advisors & Consulting Services, Performance Analytics
Associate Managing Consultant - Performance Analytics
Advisors & Consulting Services
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Performance Analytics consultants translate data into insights by leveraging Mastercard and customer data to design, implement, and scale analytical solutions for customers. They use qualitative and quantitative analytical techniques and enterprise applications to synthesize analyses into clear recommendations and impactful narratives.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
Client Impact
- Manage deliverable development and workstreams on projects across a range of industries and problem statements
- Contribute to and/or develop analytics strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
- Manage working relationship with client managers, and act as trusted and reliable partner
- Create predictive models using segmentation and regression techniques to drive profits
- Review analytics end-products to ensure accuracy, quality and timeliness.
- Proactively seek new knowledge and structures project work to facilitate the capture of Intellectual Capital with minimal oversight
Team Collaboration & Culture
- Develop sound business recommendations and deliver effective client presentations
- Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems and synthesize analyses into relevant findings
- Lead team and external meetings, and lead or co-lead project management
- Contribute to the firm's intellectual capital and solution development
- Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants
- Develop effective working relationships with local and global teams including business partners
Qualifications
Basic qualifications
- Undergraduate degree with data and analytics experience in business intelligence and/or descriptive, predictive, or prescriptive analytics
- Experience managing clients or internal stakeholders
- Ability to analyze large datasets and synthesize key findings to provide recommendations via descriptive analytics and business intelligence
- Knowledge of metrics, measurements, and benchmarking to complex and demanding solutions across multiple industry verticals
- Data and analytics experience such as working with data analytics software (e.g., Python, R, SQL, SAS) and building, managing, and maintaining database structures
- Advanced Word, Excel, and PowerPoint skills
- Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
- Ability to communicate effectively in English and Indonesian
- Eligibility to work in Indonesia
Preferred qualifications
- Additional data and analytics experience working with Hadoop framework and coding using Impala, Hive, or PySpark or working with data visualization tools (e.g., Tableau, Power BI)
- Experience managing tasks or workstreams in a collaborative team environment
- Experience coaching junior delivery consultants
- Relevant industry expertise
- MBA or master's degree with relevant specialization (not required)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant, Advisors & Consulting Services, Performance Analytics
Associate Managing Consultant - Performance Analytics
Advisors & Consulting Services
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Performance Analytics consultants translate data into insights by leveraging Mastercard and customer data to design, implement, and scale analytical solutions for customers. They use qualitative and quantitative analytical techniques and enterprise applications to synthesize analyses into clear recommendations and impactful narratives.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
Client Impact
- Manage deliverable development and workstreams on projects across a range of industries and problem statements
- Contribute to and/or develop analytics strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
- Manage working relationship with client managers, and act as trusted and reliable partner
- Create predictive models using segmentation and regression techniques to drive profits
- Review analytics end-products to ensure accuracy, quality and timeliness.
- Proactively seek new knowledge and structures project work to facilitate the capture of Intellectual Capital with minimal oversight
Team Collaboration & Culture
- Develop sound business recommendations and deliver effective client presentations
- Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems and synthesize analyses into relevant findings
- Lead team and external meetings, and lead or co-lead project management
- Contribute to the firm's intellectual capital and solution development
- Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants
- Develop effective working relationships with local and global teams including business partners
Qualifications
Basic qualifications
- Undergraduate degree with data and analytics experience in business intelligence and/or descriptive, predictive, or prescriptive analytics
- Experience managing clients or internal stakeholders
- Ability to analyze large datasets and synthesize key findings to provide recommendations via descriptive analytics and business intelligence
- Knowledge of metrics, measurements, and benchmarking to complex and demanding solutions across multiple industry verticals
- Data and analytics experience such as working with data analytics software (e.g., Python, R, SQL, SAS) and building, managing, and maintaining database structures
- Advanced Word, Excel, and PowerPoint skills
- Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
- Ability to communicate effectively in English and Indonesian
- Eligibility to work in Indonesia
Preferred qualifications
- Additional data and analytics experience working with Hadoop framework and coding using Impala, Hive, or PySpark or working with data visualization tools (e.g., Tableau, Power BI)
- Experience managing tasks or workstreams in a collaborative team environment
- Experience coaching junior delivery consultants
- Relevant industry expertise
- MBA or master's degree with relevant specialization (not required)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Is this job a match or a miss?
Apply Now
2
Associate Consultant - Business Process Optimization
60241 Surabaya
Placements24
Posted 9 days ago
Job Viewed
Job Description
About the Role
Our client, a leading management consultancy, is actively recruiting an Associate Consultant to join their expanding practice in Surabaya . This role is designed for ambitious individuals passionate about driving operational excellence and efficiency within organizations. You will engage directly with clients to analyze existing business processes, identify bottlenecks, and design innovative solutions that enhance productivity and reduce costs. This is an excellent opportunity for early-career professionals to gain invaluable experience in a fast-paced, client-facing environment, working alongside seasoned consultants on impactful projects. You will contribute to diverse projects, developing expertise in various methodologies and industry sectors. The position requires strong analytical capabilities and a collaborative spirit, working within project teams to deliver measurable results. Your contributions will be integral to helping businesses thrive in a competitive landscape.
Key Responsibilities- Assist in the analysis of current business processes across different functional areas.
- Gather data through interviews, workshops, and document review to understand operational workflows.
- Identify inefficiencies, risks, and opportunities for improvement in client processes.
- Support the design and implementation of optimized business processes and workflows.
- Contribute to the development of process maps, flowcharts, and standard operating procedures.
- Collaborate with project managers and senior consultants to ensure project objectives are met.
- Prepare documentation, reports, and presentations for client reviews.
- Participate in client meetings and contribute to the development of client relationships.
- Conduct industry research to benchmark best practices and identify relevant trends.
- Support change management activities and training sessions for client staff.
- Bachelor's degree in Business, Economics, Engineering, or a related field.
- 1-3 years of relevant experience, preferably in consulting, business analysis, or operations.
- Strong analytical and quantitative skills, with the ability to interpret complex data.
- Excellent problem-solving abilities and attention to detail.
- Good understanding of business process modeling and analysis techniques.
- Effective written and verbal communication skills.
- Ability to work collaboratively in a team environment and manage multiple tasks.
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
- Willingness to travel to client sites in and around Surabaya as needed.
- Fluency in Bahasa Indonesia is essential; English proficiency is an advantage.
- Attractive starting salary and potential for annual increments based on performance.
- Structured training programs and professional development opportunities.
- Mentorship from experienced consultants within the firm.
- Exposure to a variety of industries and business challenges.
- Reimbursement for business travel expenses.
- Opportunity to build a strong network within the business community.
- Positive and supportive team culture.
- Access to modern office facilities in Surabaya .
- Contribution to significant client improvements and success stories.
- Potential for career advancement within the consultancy.
Is this job a match or a miss?
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3
Associate Consultant - Market Analysis
80111 Denpasar / Remote
Placements24
Posted 10 days ago
Job Viewed
Job Description
About the Role
Our client, a dynamic management consulting firm, is seeking an enthusiastic Associate Consultant to join their team. This role, utilizing a hybrid work arrangement, will be based in **Denpasar, Bali, ID**, and will focus on conducting in-depth market analysis for a variety of clients. You will be instrumental in gathering and interpreting market data, identifying trends, and providing valuable insights to support strategic decision-making. The ideal candidate is analytical, curious, detail-oriented, and eager to learn and contribute to client success. This is an excellent entry-level opportunity within the consulting field, offering hands-on experience in market research and strategic consulting in the vibrant environment of Denpasar .
Key Responsibilities- Gather and analyze market data from various sources, including industry reports, competitor intelligence, and public databases.
- Conduct primary research through surveys, interviews, and focus groups.
- Identify key market trends, competitive landscapes, and customer behaviors.
- Prepare clear and concise reports and presentations summarizing findings and strategic implications.
- Support senior consultants in developing market entry strategies, competitive analyses, and business plans.
- Assist in the development of client proposals and presentations.
- Collaborate effectively with project teams to ensure timely and high-quality deliverables.
- Contribute to the firm's knowledge management efforts by documenting research findings and best practices.
- Bachelor's degree in Business, Economics, Marketing, Statistics, or a related field.
- Prior internship or work experience in market research, analysis, or consulting is preferred.
- Strong analytical and quantitative skills, with the ability to interpret complex data sets.
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
- Excellent written and verbal communication skills.
- Detail-oriented with a strong sense of accuracy.
- Ability to work effectively both independently and as part of a team in a hybrid setting.
- Enthusiasm for consulting and a strong desire to learn.
- Must be based in or willing to relocate to **Denpasar, Bali, ID**.
- Fluency in English is required.
Our client offers a competitive starting salary and a comprehensive benefits package, including health insurance and retirement savings plans. You will receive excellent training and mentorship from experienced consultants, providing a strong foundation for your career. The firm fosters a collaborative and supportive work culture. This role offers the chance to work on diverse projects and gain exposure to various industries within the beautiful setting of Denpasar, Bali, ID .
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4
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As an Applications Managed Services Engineer (L2) at NTT DATA, your primary mission is to ensure that our clients' packaged application technologies, such as ErP and Middleware, are always in top shape. You will play a crucial role in proactively monitoring, investigating, and resolving application-based incidents, service requests, and alerts to keep operations running smoothly.
You will handle second-line support with a medium level of complexity, focusing on resolving client requests and issues without breaching any service level agreements (SLAs). From updating tickets with resolution tasks to promptly logging incidents, your role is all about keeping the application infrastructure and services optimized.
Teamwork is at the heart of what we do, so you will communicate with other teams and clients to extend your support where it is needed. You will also play an essential part in our change management process by executing changes carefully and ensuring that all changes are properly documented and approved.
Your day will be varied, from working with automation teams to optimize efforts and coaching Service desk and L1 teams to leading initial client escalations for operational issues. Additionally, you will identify problems before they impact client services and contribute to producing trend analysis reports for continuous improvement.
You will also have opportunities to support project work, execute approved maintenance activities, and assist in implementing and delivering disaster recovery functions. Every day will be a chance to learn and grow, and your contribution will make a real impact.
**To thrive in this role, you need to have:**
+ Hands-on experience managing platforms, including ErP, Middleware, and other business-critical software.
+ Moderate experience in managed services with knowledge of using ticketing tools like ServiceNow.
+ Ability to handle multiple tasks, execute change management duties, and lead troubleshooting processes effectively.
+ Ability to plan activities and adapt quickly to changing circumstances.
+ Effective communication skills and the ability to work across different cultures and social groups.
+ Active listening skills to understand clients' needs and craft a positive client experience.
+ Capacity to maintain a positive outlook, even in a pressurized environment, and put in extra effort when necessary.
+ A bachelor's degree in information technology/computing or equivalent work experience.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As an Applications Managed Services Engineer (L2) at NTT DATA, your primary mission is to ensure that our clients' packaged application technologies, such as ErP and Middleware, are always in top shape. You will play a crucial role in proactively monitoring, investigating, and resolving application-based incidents, service requests, and alerts to keep operations running smoothly.
You will handle second-line support with a medium level of complexity, focusing on resolving client requests and issues without breaching any service level agreements (SLAs). From updating tickets with resolution tasks to promptly logging incidents, your role is all about keeping the application infrastructure and services optimized.
Teamwork is at the heart of what we do, so you will communicate with other teams and clients to extend your support where it is needed. You will also play an essential part in our change management process by executing changes carefully and ensuring that all changes are properly documented and approved.
Your day will be varied, from working with automation teams to optimize efforts and coaching Service desk and L1 teams to leading initial client escalations for operational issues. Additionally, you will identify problems before they impact client services and contribute to producing trend analysis reports for continuous improvement.
You will also have opportunities to support project work, execute approved maintenance activities, and assist in implementing and delivering disaster recovery functions. Every day will be a chance to learn and grow, and your contribution will make a real impact.
**To thrive in this role, you need to have:**
+ Hands-on experience managing platforms, including ErP, Middleware, and other business-critical software.
+ Moderate experience in managed services with knowledge of using ticketing tools like ServiceNow.
+ Ability to handle multiple tasks, execute change management duties, and lead troubleshooting processes effectively.
+ Ability to plan activities and adapt quickly to changing circumstances.
+ Effective communication skills and the ability to work across different cultures and social groups.
+ Active listening skills to understand clients' needs and craft a positive client experience.
+ Capacity to maintain a positive outlook, even in a pressurized environment, and put in extra effort when necessary.
+ A bachelor's degree in information technology/computing or equivalent work experience.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
Apply Now
5
Associate Technical Services Systems Integration Specialist
Jakarta
NTT America, Inc.
Posted 10 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The associate Technical Services (TS) Systems Integration Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.
This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.
**Key responsibilities:**
+ Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle.
+ Functions jointly with the Implementation Engineering team to meet client requirements.
+ Action less complex configurations and installations.
+ Attend to less complex break/fix events during project lifecycle.
+ Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Basic understanding and appreciation of technical design principles.
+ Ability to develop an understanding of fundamental project and administration processes.
+ Displays a strong learning orientation.
+ Good verbal communication skills.
+ Demonstrate a client service orientation.
+ Hands-on proactive in approach.
+ The ability to work overtime when required.
+ Some exposure to deployments for less complex tasks.
+ Understanding of two or more technologies, namely Data Center, Networking, Security, Collaboration, Customer experience, End User Compute etc.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Relevant vendor certification(s) as required.
**Required experience:**
+ Entry level experience gained in a similar role, preferably within a global IT services organization.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The associate Technical Services (TS) Systems Integration Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.
This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.
**Key responsibilities:**
+ Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle.
+ Functions jointly with the Implementation Engineering team to meet client requirements.
+ Action less complex configurations and installations.
+ Attend to less complex break/fix events during project lifecycle.
+ Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Basic understanding and appreciation of technical design principles.
+ Ability to develop an understanding of fundamental project and administration processes.
+ Displays a strong learning orientation.
+ Good verbal communication skills.
+ Demonstrate a client service orientation.
+ Hands-on proactive in approach.
+ The ability to work overtime when required.
+ Some exposure to deployments for less complex tasks.
+ Understanding of two or more technologies, namely Data Center, Networking, Security, Collaboration, Customer experience, End User Compute etc.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Relevant vendor certification(s) as required.
**Required experience:**
+ Entry level experience gained in a similar role, preferably within a global IT services organization.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
Apply Now
6
Senior Associate Managed Services Client Delivery Specialist
Jakarta
NTT America, Inc.
Posted 10 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Associate Managed Services Client Delivery Specialist is a developing subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.
This role supports the business and protects the company's reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.
The Senior Associate Managed Services Client Delivery Specialist takes guidance from a more experienced member within the team and involves proactive client communication, project management, technical oversight, and problem-solving.
**Key responsibilities:**
+ Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
+ Acts as the primary point of contact for client inquiries, escalations, and feedback.
+ Understands client business needs and objectives to tailor required services accordingly.
+ Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Collaborates with technical teams to resolve client issues and incidents promptly.
+ Monitors and assesses client satisfaction regularly through feedback mechanisms.
+ Takes proactive measures to address client concerns and continuously improve service quality.
+ Develops account plans and strategies to enhance client engagement and retention.
+ Identifies opportunities for upselling or cross-selling additional services.
+ Manages the implementation of new services, upgrades, and projects for clients.
+ Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
+ Ensures that service delivery aligns with contractual agreements and compliance requirements.
+ Consults with legal team to ensure that all contract escalations are addressed with contract governance.
+ Monitors and reports on contract performance.
+ May oversee financial aspects of client accounts, including budgeting and forecasting.
+ May manage billing and invoicing processes.
+ Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
+ Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
+ Identifies and mitigates risks associated with service delivery and client relationships.
+ Develops contingency plans for potential disruptions.
+ Maintains accurate records, client documentation, and incident reports.
+ Provides regular reports on service performance and client satisfaction to internal and external stakeholders.
**To thrive in this role, you need to have:**
+ Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
+ Displays analytical mindset, strong initiative, self-driven with a commitment to succeed.
+ Understanding of managed services, including infrastructure, cloud, security, and support.
+ Seasoned proficiency in project management.
+ Good communication, negotiation, and problem-solving skills.
+ Good client centricity, proven ability to manage client relationships and drive client satisfaction.
+ Relevant business acumen, as well as financial acumen for budgeting, forecasting, and billing.
+ Familiarity with ITIL or other IT service management frameworks.
+ Ability to work under pressure and has exceptional organizational skills and attention to detail
+ Ability to work collaboratively with cross-functional teams.
+ Adaptability and a customer-focused mindset.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
+ Relevant ITIL certification preferred.
+ Relevant project management certification (for example, PMP) is preferred.
**Required experience:**
+ Moderate level of demonstrated experience in a managed services and/or support services environment.
+ Moderate level of demonstrated experience in managed services - service delivery and client management.
+ Moderate level of demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Moderate level of demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
+ Moderate level of demonstrated experience in monitoring contract performance.
+ Moderate level of demonstrated experience in managing service delivery projects for clients.
+ Moderate level of demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
+ Moderate level of demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Associate Managed Services Client Delivery Specialist is a developing subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.
This role supports the business and protects the company's reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.
The Senior Associate Managed Services Client Delivery Specialist takes guidance from a more experienced member within the team and involves proactive client communication, project management, technical oversight, and problem-solving.
**Key responsibilities:**
+ Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
+ Acts as the primary point of contact for client inquiries, escalations, and feedback.
+ Understands client business needs and objectives to tailor required services accordingly.
+ Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Collaborates with technical teams to resolve client issues and incidents promptly.
+ Monitors and assesses client satisfaction regularly through feedback mechanisms.
+ Takes proactive measures to address client concerns and continuously improve service quality.
+ Develops account plans and strategies to enhance client engagement and retention.
+ Identifies opportunities for upselling or cross-selling additional services.
+ Manages the implementation of new services, upgrades, and projects for clients.
+ Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
+ Ensures that service delivery aligns with contractual agreements and compliance requirements.
+ Consults with legal team to ensure that all contract escalations are addressed with contract governance.
+ Monitors and reports on contract performance.
+ May oversee financial aspects of client accounts, including budgeting and forecasting.
+ May manage billing and invoicing processes.
+ Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
+ Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
+ Identifies and mitigates risks associated with service delivery and client relationships.
+ Develops contingency plans for potential disruptions.
+ Maintains accurate records, client documentation, and incident reports.
+ Provides regular reports on service performance and client satisfaction to internal and external stakeholders.
**To thrive in this role, you need to have:**
+ Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
+ Displays analytical mindset, strong initiative, self-driven with a commitment to succeed.
+ Understanding of managed services, including infrastructure, cloud, security, and support.
+ Seasoned proficiency in project management.
+ Good communication, negotiation, and problem-solving skills.
+ Good client centricity, proven ability to manage client relationships and drive client satisfaction.
+ Relevant business acumen, as well as financial acumen for budgeting, forecasting, and billing.
+ Familiarity with ITIL or other IT service management frameworks.
+ Ability to work under pressure and has exceptional organizational skills and attention to detail
+ Ability to work collaboratively with cross-functional teams.
+ Adaptability and a customer-focused mindset.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
+ Relevant ITIL certification preferred.
+ Relevant project management certification (for example, PMP) is preferred.
**Required experience:**
+ Moderate level of demonstrated experience in a managed services and/or support services environment.
+ Moderate level of demonstrated experience in managed services - service delivery and client management.
+ Moderate level of demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Moderate level of demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
+ Moderate level of demonstrated experience in monitoring contract performance.
+ Moderate level of demonstrated experience in managing service delivery projects for clients.
+ Moderate level of demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
+ Moderate level of demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
Apply Now
7
Job Description
About the Role Our client, WhatJobs Direct, is seeking a dedicated and meticulous Legal Associate with a specialization in contract review and drafting to join their growing legal department in Pekanbaru, Riau, ID . This role is crucial for ensuring the integrity and clarity of all contractual agreements undertaken by the company. The successful candidate will work closely with various departments to understand their contractual needs, mitigate risks, and ensure compliance with legal standards. This is an excellent opportunity for a motivated legal professional looking to deepen their expertise in contract law within a supportive and professional setting. Pekanbaru offers a dynamic business environment, and this role provides a direct impact on the company's operational efficiency and legal security. We are looking for individuals who are detail-oriented and possess excellent analytical skills. Key Responsibilities
- Draft, review, and negotiate a variety of commercial contracts, including service agreements, vendor contracts, partnership agreements, and non-disclosure agreements.
- Ensure all contracts are legally sound, compliant with relevant regulations, and align with the company's business objectives.
- Collaborate with internal stakeholders to understand contractual requirements and provide clear legal interpretations.
- Identify and assess potential legal risks associated with contracts and propose mitigation strategies.
- Maintain a comprehensive and organized contract management system.
- Assist in the development and implementation of contract templates and standard clauses.
- Provide support on general legal matters and ad-hoc projects as required by the legal team.
- Conduct legal research on specific contract-related issues.
- Liaise with external counsel when specialized advice is needed.
- Bachelor's degree in Law (S.H.) from a recognized university in Indonesia.
- A minimum of 3-5 years of experience specifically focused on contract law, gained in-house or at a law firm.
- Strong understanding of Indonesian contract law principles and commercial practices.
- Proven ability to draft and negotiate complex contractual documents.
- Excellent attention to detail and accuracy in reviewing legal texts.
- Proficiency in legal research and analysis.
- Good communication and interpersonal skills, able to explain legal concepts clearly.
- Ability to work effectively under pressure and meet deadlines.
- Fluency in Bahasa Indonesia is essential; English proficiency is a strong advantage.
- Familiarity with contract management software is a plus.
- Competitive salary and benefits package.
- Professional development opportunities and training.
- Exposure to a wide range of commercial transactions.
- Supportive and team-oriented work culture.
- Contribution to a key function within the organization.
- Work in an important economic center in Sumatra.
Is this job a match or a miss?
Apply Now
8
Delivery Associate - E-commerce Specialist
17111 Mekarjaya / Remote
Placements24
Posted 10 days ago
Job Viewed
Job Description
About the Role Our client, a burgeoning e-commerce fulfillment center located in **Bekasi**, is seeking a dedicated and energetic Delivery Associate to join their team. This role is fundamental to ensuring that our clients' customers receive their orders promptly and in perfect condition. The Delivery Associate will be responsible for navigating **Bekasi**'s diverse road network to deliver packages, handle customer inquiries at the point of delivery, and manage delivery documentation. This hybrid role involves regular on-site duties at the **Bekasi** hub for package sorting and vehicle preparation, with potential for remote coordination on delivery schedules and customer service follow-ups. If you are a responsible individual with a passion for customer service and efficient delivery, this is an excellent opportunity to grow within a fast-paced industry. Key Responsibilities
- Deliver a wide range of e-commerce packages to customers' doorsteps within designated **Bekasi** routes.
- Safely operate company delivery vehicles, adhering to all traffic laws and company safety protocols.
- Provide a positive customer experience by being courteous, professional, and efficient during deliveries.
- Accurately manage delivery records using handheld devices or company applications.
- Load and unload packages from the delivery vehicle, ensuring items are handled with care.
- Inspect vehicles for any issues before and after each delivery route, reporting maintenance needs.
- Navigate **Bekasi** efficiently using GPS and local knowledge to meet delivery timeframes.
- Address and resolve basic customer concerns or inquiries at the time of delivery.
- Assist with sorting and organizing packages at the **Bekasi** hub during non-delivery periods.
- Maintain a clean and organized work environment, both in the vehicle and at the distribution center.
- Valid Indonesian driver's license (SIM A).
- Proven experience as a delivery driver or in a similar customer-facing role.
- Good knowledge of **Bekasi**'s roads and neighborhoods.
- Strong customer service skills and a friendly demeanor.
- Ability to lift and carry packages up to 20kg.
- Proficiency in using GPS navigation tools and basic smartphone applications.
- Excellent time management and punctuality.
- Ability to work independently and as part of a team.
- Must be reliable, responsible, and have a strong work ethic.
- Willingness to undergo background checks and provide references.
- Competitive hourly wage and potential for performance bonuses.
- Company-provided delivery vehicle and fuel.
- Comprehensive training program.
- Opportunities for career advancement within the e-commerce logistics sector.
- Health and accident insurance.
- Paid time off and holiday leave.
- A dynamic and supportive team environment in **Bekasi**.
Is this job a match or a miss?
Apply Now
9