5,846 Fmcg jobs in Indonesia
Customer Support Representative
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Job Title
Customer Support Representative (Fixed Term Contract)
ABOUT THE ROLE:
We are seeking a committed and experienced 2nd Level Customer Support Specialist to be a part of our Global Expert Team (GET) to support Airlines and Travel Agency customers using Amadeus Products & Solutions.
In this role, you will be responsible for addressing functional and technical incidents and requests or escalating them to the appropriate resolver groups within Amadeus or to third parties involved in the service provided.
This position is a 12-months Fixed Term Contract and for full-time candidates.
Main Roles and Responsibilities:
- Specific Accountabilities:
- Respond to Amadeus customers' questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components).
- Acknowledge, investigate, and when possible, address incidents within service levels using knowledge solutions.
- Log all customer questions and issues into the problem tracking system tool and assist 3rd level groups with investigation and identifying root cause of problem.
- Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow-up.
- Provide Amadeus customers with updates on the status of critical problems.
Suggest improvements to the Knowledge Solutions database.
Common Accountabilities:
Work independently and collaboratively within defined processes and procedures or methodologies, making informed decisions and supporting the development of solutions to various challenges.
- Receive mentorship and support from more senior level roles or managers, with regular monitoring on the status of assignments.
- Possess relevant education or equivalent work experience, along with the required technical and functional skills and basic knowledge of the business.
- Maintain an up-to-date knowledge of operational standards, help desk methodologies, technical trends, and innovations in the industry.
Relevant Work Experience:
- Proven experience in a Technical support role, preferably in the travel industry.
- Flexibility to work in shifts (morning and evening) and weekends.
- Proven tracking records of good customer satisfaction scores and timely delivery of results.
- Good communication and interpersonal skills.
- Familiarity with Amadeus systems and services is a plus.
- Ability to work in a team-oriented environment.
What we can offer you ?
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
LI-APAC24Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Brand Manager
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Job Descriptions:
- Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
- Set sales goals for marketing promotions and manage the execution for those plan
- Ensure all operational activity smoothly and going well
- Manage income and expense budgets, including accounts / receivable, profit, and loss.
- Follow the company's acceptable levels of percentage of costs / expenses to sales
- Direct, lead, and control planning and implementation of marketing and community social responsibility events for the year, review monthly performance analysis and find ways to make marketing event successful.
- Direct, lead, and control product development activities for new product or revitalization of current products, supervise and control experiment and costing, approve pricing and supervise preparation to ensure the achievement of growth target.
- People management
Job Requirements:
- Have experience as a Brand Manager in the food & beverage industry for at least 5 years
- Have knowledge and experience about brand marketing, branding, and market analysis
- Creative and innovative in the formation of brand marketing strategies
- Able to communicate effectively with internal and external parties
- Have the ability to lead and manage work team members
- Have the ability to analyze & process data
- Initiative & pro active
- Willing to consume and work in non-halal (pork) restaurant
PM-Sales Manager-Central Sulawesi-FMCG
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Lokasi: Pulau Jawa (Jakarta / Surabaya / Bandung)
Industri: Makanan Ringan / FMCG
Tipe Pekerjaan: Penuh Waktu
Tanggung Jawab:- Mengelola dan mencapai target penjualan di seluruh wilayah Pulau Jawa
- Membangun dan mengelola jaringan distributor, termasuk pencarian, negosiasi, kontrak, dan monitoring kinerja
- Menyusun dan melaksanakan strategi penjualan, program promosi, serta aktivitas pasar
- Memimpin dan mengembangkan tim sales lapangan untuk mencapai target
- Melakukan analisis pasar dan memberikan masukan strategi kompetitif
- Minimal 5 tahun pengalaman di industri FMCG (makanan/minuman)
- Wajib memiliki jaringan distributor aktif di Pulau Jawa
- Berpengalaman membangun area dari nol dan mengelola distributor
- Memiliki kemampuan manajerial dan komunikasi yang baik
- Siap bekerja dengan target tinggi dan melakukan perjalanan dinas
- Gaji kompetitif + bonus penjualan + insentif area
- Kesempatan karier di perusahaan yang sedang berkembang pesat
- Bergabung dengan tim yang berambisi menjadi merek snack terkuat di Indonesia
Asisstant Brand Manager
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Kualifikasi :
Minimal Pendidikan S1 Ekonomi atau Tehnik (Industri, Pangan dan lainnya)
Memiliki pengalaman sebagai Brand Supervisor minimal 2 tahun di perusahaan FMCG
Memiliki pengalaman dalam meluncurkan produk baru
Memiliki pengalaman marketing above the line (komunikasi & media), below the line (promosi & event)
Memiliki kemampuan kuat dalam mengolah dan menganalisa data internal, eksternal, dan riset pasar
Posisi ini bertanggungjawab langsung kepada Brand Marketing Manager
Lokasi kantor : Sudirman, Jakarta
Warehouse Supervisor FMCG
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Kualifikasi:
- Usia 27–35 tahun.
- Minimal D3/S1 di bidang Manajemen, Teknik Industri, atau bidang terkait.
- Minimal 3 tahun di bidang FMCG/Industri Kosmetik dengan 3–4 tahun pengalaman sebagai leader/supervisor.
- Berpengalaman dalam menggunakan WMS (Warehouse Management System).
- Menguasai sistem gudang & inventory.
- Menguasi Microsoft Office.
- Bersedia bekerja Senin - Sabtu.
- Bersedia ditempatkan di Jababeka, Cikarang.
Tugas dan Tanggung Jawab
- Mengawasi aktivitas operasional gudang sehari-hari, termasuk penerimaan, penyimpanan, dan pengiriman barang.
- Mengatur dan mengawasi staf gudang, memastikan semua prosedur kerja dijalankan dengan efisien dan aman.
- Mengontrol inventaris stok, termasuk stok opname berkala dan pelaporan selisih atau kehilangan barang.
- Memastikan kepatuhan terhadap SOP, standar keselamatan kerja (K3), dan kebijakan perusahaan.
- Mengelola layout gudang untuk efisiensi penyimpanan dan alur distribusi barang.
- Berkoordinasi dengan tim pembelian, penjualan, dan pengiriman untuk memastikan kelancaran supply chain.
- Membuat laporan harian/mingguan/bulanan terkait kegiatan gudang, pergerakan barang, dan produktivitas tim.
- Menangani dan menyelesaikan masalah operasional seperti kerusakan barang, keterlambatan pengiriman, dan kesalahan stok.
Customer Support Team Lead
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We're on the lookout for a vibrant and enthusiastic English Speaking Customer Support Lead on behalf of our partners. If you're passionate about customer service, fluent in English, and ready to make a significant impact, this is the perfect role for you
Main task is
to manage English-speaking team members and control + improve the quality of conversations with the customers via the mail channels (chat + email + call)
*Your Role: *
Lead and mentor a team of customer support representatives, fostering a positive and high-performance culture.
Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
Maintain detailed records of customer interactions and issues, ensuring follow-up and resolution.
Identify trends and areas for improvement in customer service processes.
Collaborate with other departments to ensure a seamless customer experience.
Assist in the development and implementation of customer support strategies.
Requirements
- Working experience in Customer Support/ Service / Call Center
- Understanding the key metrics for a customer support team (team and personal metrics): CSAT, SLA, FRT + NRT, HT, NPS and so on
- Familiarity with tools such as Intercom, Slack, Google Workspace
- Excellent writing and speaking skills (English)
- Strong understanding of customer service operations, including ticketing systems, live chat, email, and phone support
- Analytical mindset with the ability to interpret СS performance metrics and implement improvements
- Strong problem-solving skills and the ability to handle escalations professionally
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus)
Preferred Qualifications (not mandatory):
- Experience working with global teams across different time zones
Benefits
- Remote work opportunity
- Flexible working schedule
- Salary and bonuses based on your performance
- Learning opportunities
- Career growth prospects
Customer Support(E-commerce)
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As an E-commerce Customer Service, you will be responsible for assisting customers across multiple platforms (Shopee, TikTok, WhatsApp, etc.) to ensure a smooth shopping experience. You will handle customer inquiries, complaints, and feedback in a friendly and professional manner. Basic English is required for communication with your manager.
Main Responsibilities / Tugas Utama:
- Respond to customer inquiries from chat Shopee, TikTok, etc.
- Handle order issues: cancellations, returns, exchanges, complaints.
- Provide accurate product information and assist with purchase guidance.
- Ensure customer satisfaction with polite, timely, and solution-oriented replies.
- Record and categorize common issues for internal improvement.
- Coordinate with warehouse, live ops, and marketing teams when needed.
- Communicate with manager in basic English for reporting.
Requirements / Kualifikasi:
- Female preferred, age 20–35.
- Min. 1 year experience as Customer Service in e-commerce (Shopee/TikTok preferred).
- Strong communication skills, friendly and customer-oriented.
- Basic English for communication with supervisor.
- Familiar with online shop systems (Shopee, TikTok, Lazada, etc.).
- Able to work under pressure and handle multiple chats at once.
- Based in Tangerang / willing to work on-site at Gading Serpong.
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Brand Marketing Manager
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Sebagai Brand Manager Marketing, Anda bertanggung jawab menyusun strategi pemasaran, mengembangkan brand, serta mengelola aktivitas promosi online maupun offline. Posisi ini menuntut kreativitas, kemampuan analisis data, serta kepemimpinan dalam mengarahkan tim marketing untuk memastikan pertumbuhan brand sesuai target perusahaan.
Tanggung Jawab:
- Menyusun strategi brand untuk meningkatkan daya saing dan pertumbuhan.
- Menganalisis tren pasar, data penjualan, dan perilaku pelanggan.
- Mengembangkan branding 360° (online & offline).
- Memantau kompetitor dan peluang pasar.
- Merancang kampanye, event, dan promosi pemasaran.
- Berkoordinasi dengan tim internal (Sales, Digital Marketing, Activation, Desain, Manajemen).
- Mengelola anggaran marketing serta mengevaluasi ROI.
- Membimbing dan mengembangkan tim marketing.
Kualifikasi:
- Pendidikan minimal S1 Marketing/Komunikasi/Manajemen atau bidang relevan.
- Min. 3 tahun pengalaman marketing (FMCG/pet industry lebih disukai).
- Memahami strategi pemasaran online & offline.
- Kreatif, komunikatif, dan memiliki jiwa kepemimpinan.
- Mampu mengelola proyek dari perencanaan hingga evaluasi.
- Pengalaman memimpin tim menjadi nilai tambah.
Lowongan Kerja Customer Service Support Coordinato GDC Ambon
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Info Terbaru Lowongan Kerja Customer Service Support Coordinato GDC Ambon Ambon September 2025 di PT SWAKARYA INSAN MANDIRI BOGOR DEPOK. Salam Sejahtera untuk pengunjung setia yang sedang mencari pekerjaan. Semoga tidak path arang untuk mencari pekerjaan yang pas dengan kualifikasi Anda. Memang seringkali mencari pekerjaan yang sesuai sangatlah tidak gampang di tahun 2025 ini. Pada kesempatan ini admin akan memberikan info Lowongan Kerja Customer Service Support Coordinato GDC Ambon Ambon September 2025 di PT SWAKARYA INSAN MANDIRI BOGOR DEPOK. Berikut ini info lebih detail mengenai Lowongan Kerja Customer Service Support Coordinato GDC Ambon Ambon September 2025 PT SWAKARYA INSAN MANDIRI BOGOR DEPOK.
Lowongan Kerja Customer Service Support Coordinato GDC Ambon Ambon September 2025 PT SWAKARYA INSAN MANDIRI BOGOR DEPOK
Berikut ini adalah kualifikasi yang harus Anda penuhi untuk mengajukan lamaran Lowongan Kerja Customer Service Support Coordinato GDC Ambon Ambon September 2025 PT SWAKARYA INSAN MANDIRI BOGOR DEPOK yang dibuka pada 25 Juni 2024 ini:
"* Min D3/S1 semua jurusan Dengan IPK 2,75
* Skill komunikasi yang baik dalam Bahasa Indonesia dan memiliki artikulasi jelas
* Berpengalaman customer service (diutamakan walking customer service/CS offline)
* Berpengalaman di bidang sales
* Keterampilan mengetik dengan WPM 50 & Akurasi 90%
* Memiliki Rasa Empati
* Vaksinasi minimal sudah Dosis 2
* Energik dan lincah
* Min. Fresh Graduate dan maksimal 2 tahun pada posisi yang sama (entry level) --- sangat diutamakan yang berpengalaman (experienced)
* Detail-oriented
* Adaptif dengan perubahan yang dinamis
* Mampu berbahasa Inggris dengan komunikasi pasif minimal
* Tidak diperbolehkan ex-Grab atau yang pernah bekerja di Grab
* Kandidat (diri sendiri) atau kerabat dekat (ayah, ibu, kakak, adik, suami, istri) tidak mempunyai akun driver/merchant"
Jenis Pekerjaan: Kontrak
Hanya calon karyawan yang memenuhi ketentuan di atas yang akan dipanggil untuk melakukan tes selanjutnya. Untuk itu jika Anda berminat dan memenuhi kandidat Lowongan Kerja Customer Service Support Coordinato GDC Ambon Ambon September 2025 PT SWAKARYA INSAN MANDIRI BOGOR DEPOK di atas, silahkan kirimkan lamaran Anda sebelum batas pendaftaran.
Demikian informasi Lowongan Kerja Customer Service Support Coordinato GDC Ambon Ambon September 2025 PT SWAKARYA INSAN MANDIRI BOGOR DEPOK yang dapat kami sampaikan. Semoga informasi lowongan kerja hari ini membantu Anda sekalian yang sedang mencari pekerjaan. Jika Info lowongan kerja di atas tidak sesuai dengan spesialisasi Anda, tidak ada salahnya untuk membaca informasi lowongan kerja lainnya di bawah ini. Akhir kata kami ucapkan banyak terima kasih sudah mengunjungi website ini, jangan lupa untuk membagikan info bermanfaat ini melalui social media. Selamat mencari kerja dan berkarya
Jika sahabat tertarik melamar Lowongan Kerja Customer Service Support Coordinato GDC Ambon Ambon September 2025 PT SWAKARYA INSAN MANDIRI BOGOR DEPOK, segera siapkan berkas dan dokumen yang dibutuhkan untuk mengisi Lowongan Kerja Customer Service Support Coordinato GDC Ambon Ambon September 2025 PT SWAKARYA INSAN MANDIRI BOGOR DEPOK tersebut. Silakan klik tombol "Kirim Lamaran" di bawah ini.
Kirim Lamaran
Indodana -
Ambon | Dibuka : 6 Agustus 2025
Job Description Responsible for sales targets in accordance with the area Daily visit to merchant Ensuring the program in its area runs well and the
Brand Manager
Posted today
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This individual will be responsible for developing brand strategies, marketing plans, and product innovations to drive product growth. They should feel comfortable working cross-functionally to execute these strategies and ensure brand consistency.
Responsibilities
- Coordinate cross-functionally to ensure consistency in brand-related decisions
- Analyze and report on brand performance to determine ROI
- Monitor market and consumer trends
- Develop pricing and distribution strategies
Qualifications
Minimum Bachelor's degree in Communications, Management, Marketing, or a related field.
Experience as a Brand Manager or Brand Activator in the manufacturing industry, preferably in a competitor company or e-commerce company.
Able to develop, implement, and manage a comprehensive brand strategy aligned with the company's vision and mission.
Understand brand positioning and its advantages to expand and strengthen the market.
Able to act as a leader in both above-the-line and below-the-line market campaigns that can elevate the brand in the market.
Expertise in market research to understand consumer behavior, market trends, and competitors for more effective market penetration.
Able to collaborate with other brands to increase brand awareness and consistency.
Possess expertise in analyzing the financial impact of branding activities and identifying market opportunities to maximize revenue.
Possess expertise in data-driven decision-making to deliver tangible business results.