2,396 Fmcg jobs in Indonesia

Sr. IT Customer Support Analyst

Jakarta, Jakarta KBR

Posted 4 days ago

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Job Description

Title:
Sr. IT Customer Support Analyst
About the Role
As an IT Desktop Support Technician, you will be responsible for configuring, delivering, and maintaining IT equipment while providing first-class support to our end users, both in-office and remotely. You'll be an essential part of the team, ensuring smooth IT operations and assisting with hardware, software, and mobile device support.
Roles and Responsibilities
+ Complete desktop configuration, prepare equipment for deployment to end users.
+ Delivery and installation of desktop assets and peripherals to end users.
+ Assist with Desktop Incident Management support to users who are based in the office or working remotely.
+ Assist in moving users between office locations. Cabling, desktop configuration, patching, etc.
+ Build/image/configure PCs for deployment to users, following standard processes.
+ Assist with disposal, delivery and returns processes as required.
+ Assist with support of corporate mobile phones
+ Assist with support on hardware for meeting rooms
+ Provide assistance to users with KBRASPIRE Apps and MFA on personal devices
+ Physical movement of hardware equipment is required as part of the role (i.e. moving around office, into and out of storerooms, carrying where appropriate, etc.).
+ Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance to company policies, standards, and procedures.
+ Escalates incidents not resolved within established service levels.
+ Maintain good relationships with other staff and promote good morale
+ Be a reliable source of IT information for users.
+ Follow Health & Safety regulations at all times (Lifting, driving, working within warehouse and storerooms etc.)
What we're looking for
+ Minimum Bachelor's degree in Information Technology, Information Systems, Computer Engineering, or a related field.
+ Minimum of 3-5 years of experience in Desktop Support or IT Support, with a strong understanding of hardware and software troubleshooting, and experience supporting multiple operating systems.
+ Good understanding of operating systems and Microsoft applications. Specifically, Windows 10 /11 and MS Teams.
+ Knowledge of imaging/building of PCs with MECM/CM or similar
+ Good communication skills and good written and spoken English
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Senior Brand Manager, Equity & Innovations, SEA Chocolates

Jakarta, Jakarta Mondelez International

Posted 9 days ago

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**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It With Pride.**
You create and implement the equity and innovation/renovation strategy that is aligned with the brand vision to drive sustainable growth.
**How you will contribute**
You will work with others in Mondelēz International to determine an equity and innovation strategy and priorities to enable consumer-centric brand growth and execute commercial equity and innovation plans based on identified goals. In partnership with cross functional internal and external brand teams, you will define and deliver plans to strengthen the entire portfolio through brand building initiatives, innovation, and renovation. You will also manage the portfolio (which includes brand architecture). In this role, you are accountable for revenue and profit, campaign excellence and effectiveness, sharing objectives as they relate to innovation and communications, and monitoring performance against key performance indicators. Based on your deep consumer insights, brand strategy and positioning, you will craft and champion the brand strategy, marketing and communication plans and campaign, seamlessly integrate it with market activation and execute with excellence innovation plans.
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Marketing, ideally in a matrix environment in the consumer goods industry
+ Brand Equity management - championing brand strategy, positioning, communications strategy and creating and managing multi-market campaigns
+ Developing and marketing product innovations at a cross-country level
+ Working effectively with other marketing disciplines and with cross-functional teams
+ Working with media, creative, design and research agencies
+ Analytical and creative skills-a balance of commercial and strategic acumen
+ Commercial and Financial intelligence
+ Understanding consumers
+ Communicating effectively, verbally and in writing, and executive presentation skills
No Relocation support available
**Business Unit Summary**
**Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like** **_Oreo_** **and** **_Tiger_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Jacob's_** **crackers,** **_Cadbury Dairy Milk_** **chocolate,** **_Tang_** **powdered beverage,** **_Halls_** **candy and** **_Eden_** **cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Brand & Portfolio Management
Marketing
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
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Remote FMCG Sales Operations Manager

70113 Banjarmasin, South Kalimantan IDR13000000 month WhatJobs

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full-time
Our client, a dynamic player in the Fast-Moving Consumer Goods (FMCG) sector, is seeking an experienced and highly organized Remote FMCG Sales Operations Manager. This is a fully remote position, empowering you to manage and optimize sales operations and support our field sales teams from anywhere. You will be responsible for enhancing sales processes, managing sales data and analytics, supporting sales forecasting, and ensuring the efficient execution of sales strategies. The ideal candidate possesses a strong understanding of FMCG sales channels, excellent analytical skills, and a proven ability to streamline operations and improve sales team performance.

Responsibilities:
  • Oversee and optimize sales operations processes, including order processing, sales reporting, and territory management.
  • Develop and manage sales forecasts, providing insights and analysis to support strategic planning.
  • Implement and maintain CRM systems and other sales tools to improve data accuracy and accessibility.
  • Analyze sales performance data, identifying trends, opportunities, and areas for improvement.
  • Support the sales team with necessary tools, training, and resources to enhance their effectiveness.
  • Develop and manage sales incentives and commission structures.
  • Collaborate with marketing and finance departments to ensure alignment of sales strategies and objectives.
  • Manage sales budgets and track expenses to ensure efficient resource allocation.
  • Develop and maintain sales policies and procedures.
  • Create sales enablement materials and presentations.
  • Monitor market trends and competitor activities to inform sales strategies.
  • Streamline the sales cycle from lead generation to closing and post-sale support.
  • Ensure data integrity within sales systems and provide regular performance reports to management.
  • Lead projects aimed at improving sales efficiency and productivity.
  • Foster strong communication and collaboration between the sales team and other departments.
Qualifications:
  • Bachelor's degree in Business Administration, Marketing, Sales Management, or a related field.
  • Minimum of 6 years of experience in sales operations, sales support, or a related role within the FMCG industry.
  • Proven experience in sales forecasting, data analysis, and CRM management (e.g., Salesforce, HubSpot).
  • Strong understanding of FMCG sales channels, distribution networks, and retail environments.
  • Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights.
  • Proficiency in Microsoft Excel and PowerPoint for data analysis and presentations.
  • Strong organizational and project management skills, with the ability to manage multiple priorities.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Ability to work independently, manage time effectively, and thrive in a remote work environment.
  • Familiarity with sales enablement tools and techniques is a plus.
  • Knowledge of market dynamics and consumer behavior in the FMCG sector.
  • A proactive approach to identifying and implementing process improvements.
Join our forward-thinking team and make a significant contribution to our sales success from a remote setting.
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Remote Brand Manager - FMCG

70111 Banjarmasin, South Kalimantan IDR17000000 month WhatJobs

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full-time
Our client, a prominent player in the Fast-Moving Consumer Goods (FMCG) sector, is seeking a dynamic and experienced Brand Manager to join their fully remote marketing team. This role is pivotal in shaping brand strategies, driving market growth, and enhancing brand equity for a portfolio of exciting consumer products. You will be responsible for developing and executing integrated marketing plans, managing product launches, and analyzing market trends to identify new opportunities. As a remote-first organization, you will collaborate with teams across various regions, leveraging digital tools and communication platforms. Your key responsibilities will include:
  • Developing and implementing comprehensive brand strategies and marketing plans aligned with business objectives.
  • Managing the day-to-day activities of assigned brands, including advertising, promotions, digital marketing, and public relations.
  • Conducting market research and competitive analysis to identify consumer insights and market trends.
  • Monitoring brand performance, analyzing sales data, and reporting on key metrics.
  • Developing and executing new product launch plans, ensuring successful market penetration.
  • Managing brand budgets effectively, optimizing spend for maximum ROI.
  • Collaborating with internal teams (sales, R&D, supply chain) and external agencies (advertising, PR) to ensure cohesive brand execution.
  • Developing engaging content for various marketing channels, including social media, websites, and email campaigns.
  • Building and maintaining strong relationships with key stakeholders.
  • Staying abreast of industry developments and best practices in brand management and digital marketing.
The ideal candidate will have a Bachelor's degree in Marketing, Business Administration, or a related field, with a minimum of 6 years of experience in brand management within the FMCG industry. Proven success in developing and executing brand strategies that have driven significant market share growth is essential. Strong analytical skills, creativity, and excellent communication and presentation abilities are required. Experience with digital marketing tools and social media platforms is crucial for this remote role. If you are a strategic thinker with a passion for building strong consumer brands and thrive in a remote work environment, we encourage you to apply.
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Brand Manager, FMCG

46111 Tasikmalaya, West Java IDR12000000 month WhatJobs

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full-time
Our client, a leading player in the Fast-Moving Consumer Goods (FMCG) sector, is seeking a dynamic and results-oriented Brand Manager. This role is based in **Tasikmalaya, West Java, ID**, and requires your presence in the office to effectively manage brand strategies and collaborate with cross-functional teams. You will be responsible for developing and implementing comprehensive marketing plans to drive brand growth, increase market share, and enhance brand equity. This includes conducting market research, analyzing consumer trends, and identifying competitive landscapes to inform strategic decision-making. You will manage product portfolios, oversee new product development, and lead integrated marketing campaigns across various channels, including digital, ATL, and BTL activities. Collaboration with sales, R&D, and supply chain teams is crucial to ensure successful product launches and ongoing brand management. The ideal candidate will have a strong understanding of brand positioning, consumer insights, and the FMCG market. Excellent analytical, communication, and project management skills are essential. You should be adept at managing budgets, evaluating campaign effectiveness, and adapting strategies based on performance data. Our client offers a stimulating work environment with opportunities for professional growth and development within a fast-paced industry. We are looking for a passionate individual who can bring innovative ideas and a strategic mindset to our brands, ensuring their continued success and relevance in the market.
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Senior Customer Support Specialist - Remote

76113 Balikpapan, East Kalimantan IDR8000000 month WhatJobs

Posted today

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full-time
WhatJobs is seeking a highly motivated and experienced Senior Customer Support Specialist to join our dynamic, remote-first team. In this crucial role, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring a seamless experience. You will handle complex customer inquiries, troubleshoot technical issues, and offer guidance on product features and services. This position requires excellent communication skills, a patient demeanor, and a deep understanding of customer service best practices. You will be responsible for managing customer escalations, identifying trends in customer issues, and collaborating with internal teams to implement solutions that improve overall customer satisfaction.

Key responsibilities include:
  • Responding to customer inquiries via email, chat, and phone in a timely and professional manner.
  • Troubleshooting and resolving technical issues with our products and services.
  • Providing clear and concise information on product usage, features, and policies.
  • Documenting customer interactions and resolutions in our CRM system.
  • Identifying opportunities to improve the customer experience and suggesting solutions.
  • Escalating complex issues to the appropriate departments and ensuring timely resolution.
  • Training and mentoring junior support staff.
  • Participating in team meetings and contributing to process improvements.
  • Maintaining a high level of product knowledge and staying updated on new features and updates.
We are looking for candidates with a proven track record in customer support, preferably within a remote environment. You should possess strong problem-solving abilities, a proactive approach, and the capacity to work independently and as part of a distributed team. A passion for helping people and a commitment to delivering outstanding service are essential. Experience with ticketing systems and CRM software is highly desirable. If you are a dedicated professional looking for a challenging and rewarding remote opportunity, we encourage you to apply. This role offers the flexibility of working from anywhere, with a focus on collaboration and results. Our client is committed to fostering a supportive and inclusive work environment.
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Remote FMCG Brand Manager - New Market Launch

70111 Banjarmasin, South Kalimantan IDR20000000 Annually WhatJobs

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full-time
WhatJobs is seeking a motivated and results-driven Remote FMCG Brand Manager to lead the launch and growth of innovative consumer packaged goods in new markets. This is a fully remote position, offering the flexibility to work from anywhere while driving significant brand impact.

As a Remote FMCG Brand Manager, you will be responsible for developing and executing comprehensive brand strategies that resonate with target consumers and drive market share. You will manage all aspects of the brand lifecycle, from product positioning and marketing communications to sales support and performance analysis. Your deep understanding of the FMCG sector and your ability to build strong brand identities will be critical to success.

Key responsibilities include:
  • Developing and implementing go-to-market strategies for new product launches and market expansions.
  • Defining brand positioning, messaging, and value propositions.
  • Creating and managing integrated marketing campaigns across digital and traditional channels.
  • Conducting market research and analyzing consumer insights to identify trends and opportunities.
  • Collaborating with sales teams to develop channel strategies and support sales initiatives.
  • Managing marketing budgets and ensuring ROI for all marketing activities.
  • Monitoring brand performance metrics, including sales, market share, and brand awareness.
  • Working with product development teams to ensure product innovation aligns with brand strategy.
  • Building and maintaining strong relationships with advertising agencies, media partners, and other stakeholders.
  • Preparing regular reports on brand performance and market trends for senior management.
We are looking for a strategic thinker with a passion for consumer brands and a proven ability to deliver exceptional results in the FMCG industry. The ideal candidate will be highly organized, creative, and adept at managing remote teams and projects.

Qualifications:
  • Bachelor's degree in Marketing, Business Administration, or a related field. MBA preferred.
  • Minimum of 6 years of experience in brand management within the FMCG sector.
  • Demonstrated success in launching new products and managing brand growth.
  • Strong understanding of marketing principles, consumer behavior, and digital marketing trends.
  • Excellent analytical skills and ability to interpret data to drive strategic decisions.
  • Proven ability to manage budgets effectively and achieve marketing objectives.
  • Exceptional communication, presentation, and interpersonal skills.
  • Experience working in a remote environment and managing virtual teams is a plus.
This is an exceptional opportunity to shape the future of exciting new brands from anywhere in the world.
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Remote Customer Support Team Lead

20111 Medan, North Sumatra IDR110000000 Annually WhatJobs

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full-time
Join Our client's growing customer service department as a Remote Customer Support Team Lead! This pivotal role involves guiding and motivating a remote team of customer support representatives to deliver exceptional service and resolve customer inquiries efficiently. You will be responsible for team performance, training, quality assurance, and ensuring a positive customer experience across all touchpoints. This is a fully remote position, offering the flexibility to manage your team from anywhere.

Responsibilities:
  • Lead, mentor, and manage a remote team of customer support representatives, fostering a positive and productive work environment.
  • Set performance goals, monitor team and individual performance metrics, and provide regular feedback and coaching.
  • Ensure timely and high-quality responses to customer inquiries via phone, email, chat, and social media.
  • Develop and implement training programs to enhance team skills and product knowledge.
  • Conduct regular team meetings and one-on-one sessions to discuss performance, challenges, and career development.
  • Monitor customer interactions to ensure adherence to quality standards and service level agreements.
  • Handle escalated customer issues and complaints, providing effective resolutions.
  • Analyze customer feedback and support data to identify trends and recommend process improvements.
  • Collaborate with other departments to resolve complex customer issues and improve overall customer experience.
  • Manage team schedules and ensure adequate coverage across all support channels.
  • Contribute to the development and refinement of customer support policies and procedures.
  • Stay updated on company products, services, and policies to provide accurate information.
  • Utilize CRM and helpdesk software efficiently to track interactions and manage cases.
  • Inspire and motivate the team to achieve exceptional customer satisfaction ratings.
  • Maintain a thorough understanding of remote team management best practices.
Qualifications:
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum of 4 years of experience in customer service or technical support roles, with at least 2 years in a team lead or supervisory capacity.
  • Proven ability to lead, motivate, and manage a remote team.
  • Excellent communication, interpersonal, and active listening skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in customer relationship management (CRM) software and helpdesk systems (e.g., Zendesk, HubSpot).
  • Experience in developing and delivering training programs.
  • Ability to analyze data and use it to drive performance improvements.
  • Exceptional organizational and time management skills, with the ability to manage multiple priorities in a remote setting.
  • Customer-centric mindset with a passion for delivering outstanding service.
  • Reliable internet connection and a dedicated home office space are required.
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Brand Manager - FMCG

90221 Makassar, South Sulawesi IDR15000000 month WhatJobs

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full-time
Our client, a leading player in the Fast-Moving Consumer Goods (FMCG) sector, is seeking an innovative and results-oriented Brand Manager to lead brand strategy and execution in Makassar, South Sulawesi, ID . This role is pivotal in driving brand growth, market share, and consumer engagement within a competitive landscape. The ideal candidate will possess a deep understanding of consumer insights, market trends, and the ability to develop compelling brand narratives.

Key Responsibilities:
  • Develop and implement comprehensive brand strategies, including marketing plans, product positioning, and go-to-market strategies.
  • Conduct market research and consumer analysis to identify opportunities and threats.
  • Manage the marketing budget effectively and ensure a strong return on investment (ROI).
  • Oversee the development and execution of integrated marketing campaigns across various channels (digital, traditional, in-store).
  • Collaborate with sales, R&D, and supply chain teams to ensure successful product launches and ongoing brand support.
  • Monitor brand performance, market trends, and competitor activities, providing insights and recommendations.
  • Manage relationships with advertising agencies, media partners, and other external stakeholders.
  • Develop compelling brand messaging and creative content that resonates with target audiences.
  • Ensure brand consistency across all touchpoints and communications.
  • Analyze sales data and consumer feedback to refine brand strategies.
  • Lead product innovation initiatives from concept to launch.
  • Drive consumer engagement through digital marketing, social media, and experiential marketing.
  • Manage trade marketing activities and support sales force effectiveness.
  • Contribute to the overall business strategy with a focus on brand building.
Qualifications:
  • Bachelor's or Master's degree in Marketing, Business Administration, or a related field.
  • Minimum of 5 years of experience in brand management, preferably within the FMCG industry.
  • Proven track record of successfully launching and growing brands.
  • Strong understanding of marketing principles, consumer behavior, and market research methodologies.
  • Excellent analytical, strategic thinking, and problem-solving skills.
  • Demonstrated ability to manage budgets and deliver results.
  • Exceptional communication, presentation, and interpersonal skills.
  • Experience with digital marketing and social media strategy.
  • Creative and innovative mindset.
  • Ability to work collaboratively in a cross-functional team environment.
  • Proficiency in market analysis tools and CRM software.
  • Experience in the Indonesian market is highly desirable.
This is an exciting opportunity to shape the future of a prominent brand.
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Brand Manager - FMCG

16111 Sukabumi, West Java IDR23000000 month WhatJobs

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full-time
Our client, a dynamic player in the Fast-Moving Consumer Goods (FMCG) sector, is seeking an experienced and strategic Brand Manager for their operations in **Bogor, West Java, ID**. This role is crucial for developing and executing brand strategies that drive market share, consumer engagement, and revenue growth for key product lines. You will be responsible for understanding consumer insights, market trends, and competitive landscapes to build strong, resonant brands. The ideal candidate possesses a strong marketing acumen, a proven track record in FMCG brand management, and excellent leadership capabilities. This position involves a mix of remote strategic planning and on-site collaboration with sales, product development, and marketing teams.

Key Responsibilities:
  • Develop and implement comprehensive annual brand plans, including marketing strategies, campaigns, and promotional activities.
  • Conduct market research and consumer analysis to identify opportunities, trends, and unmet needs.
  • Manage the brand's marketing budget effectively, ensuring optimal allocation of resources and ROI.
  • Oversee the development and execution of advertising, digital marketing, social media, and PR campaigns.
  • Collaborate with the product development team on new product innovation, packaging design, and product lifecycle management.
  • Analyze sales data, market performance, and competitive activities to identify key insights and adjust strategies accordingly.
  • Manage relationships with advertising agencies, media partners, and other external vendors.
  • Ensure brand consistency across all marketing touchpoints and communications.
  • Develop and execute go-to-market strategies for new product launches.
  • Monitor brand health, equity, and consumer perception, implementing strategies to strengthen them.
  • Work closely with the sales team to support sales efforts and ensure effective channel execution.
  • Present brand strategies, performance reviews, and marketing plans to senior management.
  • Lead cross-functional teams to achieve brand objectives.
  • Stay abreast of emerging marketing technologies and consumer behavior trends.

Qualifications:
  • Bachelor's degree in Marketing, Business Administration, or a related field. An MBA or Master's in Marketing is highly preferred.
  • Minimum of 6 years of progressive experience in brand management, preferably within the FMCG industry.
  • Demonstrated success in developing and executing impactful marketing strategies that drive brand growth.
  • Strong understanding of consumer insights, market segmentation, and competitive analysis.
  • Proficiency in digital marketing, social media management, and analytics tools.
  • Excellent analytical, strategic thinking, and problem-solving skills.
  • Strong leadership, communication, and presentation skills.
  • Proven ability to manage budgets and work with cross-functional teams.
  • Experience with product innovation and launch processes.
  • Familiarity with retail and trade marketing principles.
  • Adaptability and ability to thrive in a fast-paced environment.
Join our growing team and take ownership of exciting brands in the FMCG sector in **Bogor, West Java, ID**. This hybrid role offers the best of both worlds: remote flexibility for strategic planning and essential on-site presence for collaboration and execution.
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