7 Hospitality & Tourism jobs in Indonesia

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We're searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
? Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
? Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
? Keeping close contact with guests for feedback, complaints and compliments - and following it up
? Managing, recording and resolving guest or customer complaints promptly
? Keeping other operating departments in the loop with important guest relations matters - from Food and Beverage and Maintenance to Housekeeping and Front Office
What We need from you:
? Excellent verbal and written communication skills
? Ability to deal with difficult interactions and work under pressure
? Managerial experience working in a customer service function
? Flexibility to respond to a variety of different work situations
? A passion for delivering an exceptional level of guest service
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

The Hilton portfolio of hotels is comprised of 24 industry leading and world-class brands, spanning more than 100 countries. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, Conrad, LXR, Nomad, Signia, Canopy, Curio Collection, Graduate, DoubleTree, Tapestry Collection, Embassy Suites, Tempo, Motto, Hilton Garden Inn, Hampton, Tru, Spark, Homewood Suites, Home2 Suites, LivSmart Studios, Hilton Club, Hilton Grand Vacations Club, and Hilton Vacation Club.
**Summary** **:**
The FB Outlets Manager responsible for overall administration and operation of all F&B Outlets and to maintain a high and consistent standard of service in line with the administration policies of the Food and Beverage operations. FB Outlets Manager performs the role of a service team leader for an outstanding service for guest at all times.
**R** **esponsibilities:**
Ability to maintain and develop an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods.The FB Outlets Manager also needs to perform duties and responsibilities which may include any combination of the following tasks:
+ Develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods.
+ Hire, train, supervises and disciplines all outlet staff.
+ Maintain a friendly yet unobtrusive manner with all guests.
+ Possess a management ability that ensures a successful handling of the outlets
+ Able to control reservations and seating of the outlet with regards to service standards.
+ Ensure the correct and consistent service techniques for various meal periods will be demonstrated by all team members.
+ Anticipate, in advance, all materials and supplies and assure their availability.
+ Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
+ Observe daily conditions of all physical facilities and equipment in the restaurant/bar; makes recommendations for corrections and improvements as needed.
+ Prepare team member schedules, which allow for appropriate service while controlling labour costs and overtime.
+ Communicate with other departments to ensure a supporting team of professionals.
+ Communicate with the Chef to discuss menus, marketing strategies and guest comments and concerns.
+ Ensure a safe working environment for all team members within the outlet.
+ Forecast covers and revenues and then schedules accordingly.
+ Develop all staff for future advancement - the ability to recommend salary adjustments, transfers, promotions and dismissals.
+ Prepare daily and weekly payroll as required by the Controller.
+ Understand all food and beverage items offered, including ingredients, methods of preparation and proper service. Also, an expert knowledge of beverages, spirits, liquors, wines and cocktails.
+ Complete and conduct performance evaluations for all employees.
+ Maintain a daily log for communication between outlet team members and with upper management.
+ Attend and participate in all required meetings.
+ Promote teamwork and foster a harmonious working climate.
+ Promote good public relations and handle complaints or concerns of guests.
+ Handle all inventories directly involved with the operation of the outlet.
+ Utilize the computer system in ringing, printing and closing checks as well as shift reports or any other Office usage
+ Recognize and address potential disruptive or undesirable guests.
+ Ability to process a guest walkout.
+ Handle the Reservation system accordingly, to input all reservation and to update on private booth bookings.
+ Properly handle and report employee and guest accidents.
+ Respond properly in any hotel emergency or safety situation.
+ Perform other tasks or projects as assigned by hotel management and staff.
+ Lay out goals and develop strategies to accomplish said goals.
+ Forecast necessary staffing and its related dollar expenditure to get the job done.
+ Continually be aware of departmental needs as they relate to production and staffing.
+ Forecast workloads and checks work schedules prepared by subordinate managers for all outlet employees.
+ Developing job descriptions and reviewing them periodically to ensure their continuing understanding and acceptance.
+ Control standards, performance, employees' conduct, dress code, appearance, sanitation, etc., according to established policies.
+ Formulate and recommend changes to improve employees' performance and teamwork.
+ Review performance with every subordinate on an annual basis.
+ Keep employees informed about hotel policies and changes. Develops analysis and implements merchandising that meet the profile of Hilton Hotels and guest patronage. Manages and controls overall expenses of the outlets focusing on higher revenue and profit.
+ Check weekly payroll for hourly staff.
+ Work in co-operation with the Chef to ensure top quality and fair prices and to see that below standard items are never accepted or served.
+ The ability to keep informed of special events such as Christmas, New Year etc.
+ Knowledge of Micros system of hotel
+ Keep the waste factor in the hotel at a minimal level.
+ Maintain all inventories and par stocks.
+ Must have working knowledge of Profit and Loss statement.
+ Must be able to calculate and control Food & Beverage cost.
+ Ability to calculate food cost and ability to budget and control expenses
+ Assist and produce divisional budget, revenue and expenses.
+ Ability in all facets of Human Resources nature interviewing, evaluating, discipline, termination.
+ Maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts.
+ Collecting guest's comments to measure quality of service and support guest survey platform
+ Aware and well known about waste management system (WINNOW).
+ Assist superior with daily, weekly and monthly report.
**What are we looking for?**
F&B Outlets Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Management and/or supervisory Food and Beverage experience
+ Able to meet financial targets
+ Ability to comply with all Food and Beverage brand standards
+ Ability to work under pressure
+ Excellent grooming standards
+ Willingness to develop team members and self
+ Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Degree in relevant area
+ Passion for delivering exceptional levels of guest service
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
**Job:** _Bars and Restaurants_
**Title:** _F&B Outlets Manager_
**Location:** _null_
**Requisition ID:** _HOT0B7TW_
**EOE/AA/Disabled/Veterans**

A Sales Coordinator will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business.
**What will I be doing?**
As Sales Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
+ Understand fully the hotel amenities, packages and promotions
+ Generate and develop sales leads and contact potential clients to build business relationships
+ Produce quotations and written confirmation to all clients
+ Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
+ Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
+ Arrange and carry out Hotel show rounds
**What are we looking for?**
A Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Excellent communication skills
+ High level of IT skills, including Excel, PowerPoint, and Word
+ Proactive approach to meeting deadlines and targets
+ Excellent organisational and administration skills
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a sales role
+ Relevant degree, in a sales or business discipline, from an academic institution
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Sales_
**Title:** _Hilton Garden Inn Bali Nusa Dua - Sales Coordinator_
**Location:** _null_
**Requisition ID:** _HOT0BFKM_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Engineering Technician cooperates with his / her superior to ensure the normal operation of hotel equipment. This role is responsible for the general work order maintenance work assigned by his / her superior or assisting the Engineering department's maintenance team in completing other maintenance work.
**What will I be doing?**
As the Engineering Technician, you will be responsible for performing the following tasks to the highest standards:
- Strictly adhere to staff rules and regulations, the Management and commands from your superiors.
- Strictly implement the rules and regulations, operate carefully, and ensure the safe operation of the equipment.
- Ensure the normal operation of the hotel's daily power supply, water supply, gas supply, heating and cooling equipment.
- Inspect the equipment operation records and shift handover records promptly and accurately.
- Inspect and maintain the equipment and facilities under your jurisdiction.
- Save energy and control energy consumption.
- Follow-up with maintenance works for banquets and meetings, ensuring that the hotel's banquet and meeting equipment works well.
- Regularly test run the generator as required to ensure power generation and transmission during power failure.
- Perform other tasks assigned by the Management.
- Supervise and inspect the hotel's Fire department's fire preventive works and take proper measures to stop any violation of the fire prevention works.
- Supervise and train technicians and apprentices in their duties, their development of skills and knowledge, preparing them for eligibility to higher grades.
- Manage working tools and register team members' names upon usage of the tools.
- Responsible for recommending disciplinary action for assigned subordinates.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
An Engineering Technician serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Familiar with the operation principle and fault judgment method of large data centre infrastructure (power supply, air conditioning, fire control, security, monitoring, network, etc.).
- Willing to be engaged in the monitoring post for day shift and night shift for a long period and have enough time to study.
- Strong sense of responsibility, teamwork, professionalism and learning ability.
- Active and motivated in work, with a good sense of service.
- Good analytical and problem-solving skills, able to work independently.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Engineering, Maintenance and Facilities_
**Title:** _Hilton Garden Inn Bali Nusa Dua - Engineering Technician_
**Location:** _null_
**Requisition ID:** _HOT0BFKK_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Outlet Manager is concerned with the strategic management of the Restaurant, in line with prescribed Hilton policies and procedures.
**What will I be doing?**
As the Outlet Manager, you will be responsible for performing the following tasks to the highest standards:
- Maintain a high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Create an environment where everyone in the department is focus on "creating that special experience" to deliver exceptional customer service.
- Actively seek verbal feedback from customers and team members at each service period.
- Agree on and implement actions to make improvements to customer service.
- Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Food & Beverage Manager.
- Make sure all customers' requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.
- Be available to assist on duty in the restaurant and bars during any busy days or special events.
- Be proactive towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask.
- Ensure all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating Procedures Manual are consistently delivered throughout the department.
- Knowledgeable of Hilton departmental standards.
- Able to explain the standards to the team and Managers, assessing team members against these standards.
- Ensure that training on departmental standards is regularly conducted in the outlets.
- Monitor standards through regular standards review checks.
- Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
- Implement and follow-through with improvements identified.
- Plan, prioritize, organize and control the day-to-day operation.
- Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.).
- Communicate effectively with the Front Office and Groups & Tours teams to maximize inhouse and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival.
- Describe, assign and delegate duties and authority for the operation of the restaurant at all times.
- Understand the situation in other departments and their implications for your own department.
- Plan ahead and ensure adequate resources are available.
- Manage the departmental operation and taking action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary.
- Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
- Ensure that the shift is reviewed, and handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Establish good communication with the Kitchen team.
- Maintain event and function histories to assist with returning events.
- Participate in future menu changes with the Food & Beverage Manager and the Executive Chef, taking into consideration new F&B trends, market demands and sales achievements.
- Attend and participate in regular F&B operational and roster meetings.
- Understand the goals of the hotel and the department's role in achieving it, communicating goals and clear direction to the team.
- Set and agree to departmental objectives for self and team.
- Represent the needs of the team to others in the hotel.
- Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.
- Seek out and maximize departmental and hotel revenue opportunities.
- Be aware of potential highs and lows in the business.
- Create and implement sales promotions and team member incentives as per discussion with the F&B Manager.
- Assist the F&B Manager with preparation of event brochures.
- Identify, communicate and act on potential sales leads.
- Create an environment where "everyone sells".
- Supervise the financial performance of the department in line with the profit plan.
- Use key monitors and financial targets to evaluate the department's performance and make future plans.
- Complete regular financial and operating reports as required or requested by the F&B Manager.
- Forecast potential revenues and costs.
- Following company control procedures, control costs without compromising standards.
- Analyze and explain any financial variance against plan.
- Set-up and maintain leave plans for the department.
- Assist with selecting, training, coaching and developing people to meet current and future needs of the department and the hotel.
- Understand the quantity and quality of people needed to operate the department.
- Assist with carrying out selection interviews and making effective recruitment decisions.
- Ensure that new recruits have all the relevant information before commencing employment.
- Assist with planning and ensuring departmental orientation is carried out.
- Ensure that the Orientation Training manual for each outlet is kept up to date.
- Ensure that standards training, and assessments are carried out.
- Ensure the health, safety and well-being of customers and all team members.
- Understand relevant OH&S legislations and their implications on the operation of the department.
- Communicate to the team their responsibilities within OH&S.
- Ensure that safe and healthy working practices are implemented at all times.
- Ensure that hygiene training is conducted at least once a year.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
An Outlet Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- 2-4 years managerial position in a 4 / 5-star category hotel.
- Familiar with computer systems.
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Strong leadership, people management and training skills.
- Guest oriented and able to confidently build and exceed service standards.
- Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
- Strong interpersonal skills and attention to details.
- Key strengths (under the 9 competencies) in people management communication and planning.
- Thorough knowledge of restaurant operations including food, beverages, supervisory aspects,
- service techniques, and guest interaction.
- Considerable skills in math and algebraic equations using percentages.
- Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
- Able to work under pressure and deal with stressful situations during busy periods.
- Outgoing personality and willing to work for long hours.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Food and Beverage_
**Title:** _Hilton Garden Inn Bali Nusa Dua - Outlet Manager_
**Location:** _null_
**Requisition ID:** _HOT0BFK5_
**EOE/AA/Disabled/Veterans**