2,629 Human Resources jobs in Indonesia

At Your Service Agent

Marriott

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**Additional Information** Indoensians Only
**Job Number** 25141454
**Job Category** Rooms & Guest Services Operations
**Location** The Sira a Luxury Collection Resort and Spa Lombok, Dusun Sira Barat, Lombok, West Nusa Tenggara, Indonesia, 83352VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Hilton Bali Resort - Guest Service Agent

Bali, West Nusa Tenggara Hilton

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A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
+ Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
+ Demonstrate a high level of customer service at all times
+ Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
+ Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
+ Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
+ Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Follow company brand standards
+ Assist other departments, as necessary
**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a customer-focused industry
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Calm, efficient, and organized with great attention to detail
+ Ability to multi-task while maintaining a positive attitude when working with a Guest
+ Professional manner with an emphasis on hospitality and guest service
+ Ability to work on your own and as part of a team
+ Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in cash handling
+ Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
+ Conflict resolution experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Hilton Bali Resort - Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BQDM_
**EOE/AA/Disabled/Veterans**
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Human Resources Assistant

Jakarta, Jakarta Marriott

Posted 1 day ago

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**Additional Information**
**Job Number** 25140402
**Job Category** Human Resources
**Location** JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12950 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Answer phone calls and record messages. Create and maintain filing systems. File and maintain applicant interview documentation and records. File, track, and process employment applications. Create and type office correspondence using a computer. Audit and coordinate distribution of paychecks. Communicate to all applicants receiving a job offer the necessary documentation required to bring on first day of employment in order to complete I-9 employment verification forms. Create new employee personnel file. Design and update the display and content of employee communication bulletin boards (e.g., with regard to employment, recruitment, transfers, and promotions). Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law.
Follow all company and safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Assist other employees to ensure proper coverage and prompt guest service. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Diploma or Bachelor's degree graduate.
Related Work Experience: 2 - 3 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Field Service Engineer I

Honeywell

Posted 1 day ago

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**THE FUTURE IS WHAT WE MAKE IT.**
**_Field Service Engineer I_**
**_Jakarta, Indonesia_**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
**Key Responsibilities:**
- Knowledge and hands on experience in implementing DCS, Scada, Virtualization platform & PCN network.
- Working experience for Honeywell system on DCS or Scada will be a plus
- Assist clients with third party vendor communication to Honeywell systems.
- Provide technical support to customers and serve as customer contact for project/ service related issues.
- Program code & logic including system configuration / implementation and troubleshooting existing codes.
- The ability to accurately document work performed.
- Knowledge of other 3rd party systems such as DCS, Scada, PLC a bonus.
- Knowledge and experience with process instrumentation would be beneficial.
- Support service call, preventive and corrective maintenance of system hardware/software/networks.
- Be able to respond to emergency calls and resolve issues within the guidelines that meet our contract customer expectations and requirements.
**Key Experience & Capabilities:**
- Bachelor's degree in with Engineering, preferably in Electric/Electronic/Instrumentation / Automation Control
- Minimum of 2 years' field experience
- Work independently on life system.
- Experienced in project management skill.
- Demonstrated effective oral and written communication and interpersonal skills.
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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Field Service Engineer I

Jakarta, Jakarta Honeywell

Posted 1 day ago

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Job Description

**THE FUTURE IS WHAT WE MAKE IT.**
**_Field Service Engineer I_**
**_Jakarta, Indonesia_**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
**Key Responsibilities:**
- Knowledge and hands on experience in implementing DCS, Scada, Virtualization platform & PCN network.
- Working experience for Honeywell system on DCS or Scada will be a plus
- Assist clients with third party vendor communication to Honeywell systems.
- Provide technical support to customers and serve as customer contact for project/ service related issues.
- Program code & logic including system configuration / implementation and troubleshooting existing codes.
- The ability to accurately document work performed.
- Knowledge of other 3rd party systems such as DCS, Scada, PLC a bonus.
- Knowledge and experience with process instrumentation would be beneficial.
- Support service call, preventive and corrective maintenance of system hardware/software/networks.
- Be able to respond to emergency calls and resolve issues within the guidelines that meet our contract customer expectations and requirements.
**Key Experience & Capabilities:**
- Bachelor's degree in with Engineering, preferably in Electric/Electronic/Instrumentation / Automation Control
- Minimum of 2 years' field experience
- Work independently on life system.
- Experienced in project management skill.
- Demonstrated effective oral and written communication and interpersonal skills.
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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Director, HR Operations - Indonesia

Jakarta, Jakarta Cargill

Posted 2 days ago

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**Job Purpose and Impact**
+ The Manager I, General HR Operations job leads the execution of the tactical and strategic plans related to human resources strategies, policies, programs and processes within the organization's business services work streams, including data administration, position management, time and attendance, learning administration, exit processing, service delivery enablement, vendor management, performance monitoring, benefits and other transactions. This job also provides leadership to the team to monitor industry and market trends to determine impacts and opportunities to improve the organization's human resources administrative services.
**Key Accountabilities**
+ EMPLOYEE SUPPORT: Leads the implementation of human resources administrative services strategies, ensuring that the appropriate processes, standards and procedures are used to handle employee questions and transactions regarding human resources services, policies and processes.
+ HR RESEARCH: Leads the team to perform internal and external research to stay updated on knowledge of industry and market trends, reviews the organization's human resources processes and standards and performance metrics, resolves impacts to the organization's human resources administrative services, processes and standards and recommends improvements to leadership.
+ BUSINESS PARTNERSHIP: Partners collaboratively with the organization's leaders to develop strategies, establish priorities and ensures alignment with delivering human resources administrative services.
+ QUALITY ASSURANCE & CONTINUOUS IMPROVEMENT: Leads the implementation of accountability measures and processes to ensure compliance, verifies analyses of human resources administrative services performance metrics, and leads recommendations related to areas of opportunity to enhance services.
+ SYSTEMS & PROCESSES: Leads and guides the utilization of appropriate technology systems and process enhancements to achieve efficiencies in human resources administrative services activities.
+ VENDOR MANAGEMENT: Maintains strategic partnerships with key vendors and stakeholders to stay updated on the latest technologies, tools and methodologies to propose solutions for their integration into program design and delivery.
+ HR SERVICES ADMINISTRATION: Leads the maintenance and reconciliation of employee related data and benefits records, ensuring the accuracy and validity of records and data.
+ TEAM MANAGEMENT: Manages team members to achieve the organization's goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.
**Qualifications**
+ Minimum requirement of 6 years of relevant work experience. Typically reflects 10 years or more of relevant experience.
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12 month contract, Fulfillment and Service Operations

Jakarta, Jakarta Bank of America

Posted 3 days ago

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12 month contract, Fulfillment and Service Operations
Jakarta, Indonesia
**To proceed with your application, you must be at least 18 years of age.**
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**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
You will play an important role in supporting the daily activities of the bank to ensure smooth, accurate, and efficient transactions. This role will give you exposure to various banking processes, regulatory compliance, and customer service support. You can expect to work in a structure environment with opportunities to learn cross-functional operations within the bank.
**Responsibilities:**
Business and Operations:
+ Provide front-line support to customers by responding to inquiries, resolving transaction issues and assisting with banking services
+ Handle daily transaction processing, such as fund transfer, clearing settlements and reconciliations
+ Monitor and resolve operations issues or discrepancies in transactions
+ Follow maker-checker and other internal control processes to minimize risk and errors
+ Collaborate with front-office and other department to support customer transactions and resolve inquiries
Risk and Compliance:
+ Understand and implement changes resulting from Regulation update
+ Provide regulatory and audit exam management in partnership with Compliance for internal and external reviews
+ Manage the operational risk with stable operations and full compliance to local and global regulations
+ Satisfactory audits, reviews, exams (internal and Regulator driven)
**Skills:**
+ Minimum 1 year of experience in Banking Operations is preferred, especially in client service or back-office functions; however, fresh graduates are welcome to apply
+ Basic knowledge of banking processes, transaction handling, and regulatory compliance is advantage
+ Good communication and interpersonal skills to coordinate with internal teams and clients
+ Ability to manage alliances, client relationships, cross functional initiatives and process integration within the geography covered
+ Strong analytical skills with attention to detail, accuracy, and ability to work with numbers
+ Ability to work under pressure, meet deadlines, and maintain a high level of integrity
+ Comfort working in a collaborative team environment
+ Absolute team player and evidence of character consistent with Bank of America's core values
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
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Human Resources Manager - Six Senses Uluwatu Bali

IHG

Posted 4 days ago

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Job Description

As Human Resources Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort.
**Duties and Responsibilities**
As Human Resources Manager, I will support and assume responsibility for the efficient operation of the Human Resources department to provide exceptional products and services within brand operating standards. My key role will be to support the Director of Human Resources in the preparation and implementation of the resorts' human resources plan including manpower plan, benefits and payroll budget, training and induction plans in line with needs and host engagement initiatives.
The duties and responsibilities will include:
+ Support and oversee recruitment and host ratios, succession planning and career development plans (MDPs), conduct host satisfaction surveys and formulation of corrective action, arrange periodic host meetings and awards, champion the performance management system (G&O), analyze host turnover statistics and trends, ensure job descriptions are up-to-date and relevant and maintain confidential host files.
+ Support and conduct periodic salary and benefits surveys and make recommendations to remain competitive and in line with local prevailing statutes.
+ Be responsible for Host accommodation and facilities, along with the host restaurant and the host committee, career fairs and various other host activities.
+ Champion the social and environmental activities in coordination with the Sustainability Director and coordinate with the identified organizations to carry out all planned social responsibility initiatives.
+ Continually focus on talent management for our hotel.
+ Constantly assess human resources practices to remain relevant and effective.
+ Instill a cost-focused philosophy through training and education.
+ Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.
**Qualifications**
To execute the position of Human Resources Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
+ Bachelor's degree in hospitality management and more than five years' experience in a similar human resources role, preferred.
+ Basic knowledge of Microsoft Computer programs; Word, Excel, PowerPoint, etc., and Human Resources/payroll systems. ADP/Timesaver experience preferred.
+ Professional HR designation (PHR, SPHR or other) preferred.
+ Fluent in English.
+ Indonesian Citizenship
+ Certified for the Job Role
The above is intended to provide an overview of the role and responsibilities for a Human Resources Manager at Six Senses Uluwatu Bali. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses Uluwatu Bali is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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Service Operations Manager

Jakarta, Jakarta Siemens

Posted 4 days ago

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**Job Family:** Electrification & Automation
**Req ID:** 470077
We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great additionto our vibrant international team.You'll make an impact by:Leading Warranty Support: Providing second-level warranty support for Medium Voltage switchgears and Vacuum Circuit breakers with the local team.Managing Site Activities: Defining site activities through remote support, technician dispatch, and on-site product training.Building Partner Networks: Establishing and maintaining a network of relevant partners, reporting to the Global Customer Care (GCC) Head.Delivering Product Training: Planning, executing, and developing product installation and operation training for internal and external customers.Optimizing Team Capacity: Utilizing GCC team capacity and ensuring balanced workload with a focus on Health & Safety.Driving Continuous Improvement: Controlling KPIs and implementing continuous improvement measures for products and processes with relevant departments. Your defining qualities:Engineering Degree: Degree in Mechanical/Electrical Engineering or equivalent.Extensive Site & Service Experience: At least 5 years of site experience (leadership preferred) and 2-3 years of service experience.Technical Expertise: Knowledge of installation, maintenance, or repair for medium voltage switchgears and circuit breakers.Language Proficiency: Professional level English and local language skills.Digital Literacy: Basic knowledge of Digitalization and Tools (Power BI, Artificial Intelligence).Analytical & Problem-Solving Skills: Result-oriented with strong analytical thinking and systemic problem-solving abilities.TransformTheEveryday with Us!We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and transform the everyday with us.
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Managed Services Client Service Desk Administrator

Jakarta, Jakarta NTT America, Inc.

Posted 4 days ago

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**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ Ensure the correct escalation procedure is followed on all critical calls and requests.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with the ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Displays a methodical in approach to ticket resolution.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Strong and effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required.
**Academic qualifications and certifications:**
+ High School Certification or diploma or equivalent.
**Required experience:**
+ Basic to moderate level years of experience
+ Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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