23 Restaurant General Manager jobs in Indonesia

**Holiday Inn Cikarang Jababeka** is seeking a dynamic and experienced **General Manager** to lead its 176-room city hotel located in the heart of Southeast Asia's largest industrial zone. The role requires a strong leader who can manage day-to-day operations, drive revenue, and ensure operational excellence across all hotel functions. You'll be responsible for creating a guest-obsessed culture that enhances satisfaction and loyalty, while maintaining compliance with IHG brand standards and local labour regulations. A key focus will be developing a high-performing team through succession planning, coaching, and continuous learning using IHG's People Tools and L&D programs.
As General Manager, you will champion financial performance through accurate forecasting, strategic budgeting, and leveraging technology platforms to drive revenue growth and market share. You'll work closely with hotel ownership to execute capital plans, maintain the property's leadership position, and deliver on annual business goals. Your ability to interpret financial data, optimize labour productivity, and identify commercial opportunities will be essential in maximizing profitability and ROI. Operationally, you'll ensure all guest touchpoints meet IHG's service and quality standards, from maintenance and cleanliness to personalized service delivery and quick resolution of guest concerns.
This role also requires a strong commitment to responsible business practices. You'll act as the hotel's public relations ambassador, fostering local partnerships, participating in community initiatives, and embedding sustainability efforts to reduce the hotel's carbon footprint. You'll be expected to create a safe and secure environment for guests and colleagues, while maintaining strong owner advocacy. The ideal candidate holds a bachelor's degree in hotel or business administration, has 5-10 years of hotel leadership experience, and demonstrates the IHG values of True Hospitality - with authenticity, confidence, responsiveness, and genuine care.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**_ROLE OBJECTIVE_**
This role will be responsible for all commercial activities within Abbott Core Diagnostics Indonesia. Responsibilities include managing P&L, business development, commercial and strategic planning and execution while leading and developing professional, high-performing commercial organizations and distribution relationships.
**_KEY RESPONSIBILITIES & ACTIVITIES_**
+ Managing budgets, forecasting, and financial performance to meet revenue and profitability targets.
+ Develop and provide long and short-term business forecasts, business reports and information flows as required on a timely basis. Raise deviations from plan early and proactively provide mitigation plans and alternative scenarios.
+ Deliver on financial goals (sales, margin, market share) and other financial KPIs.
+ Manage P&L to deliver financial top and bottom-line commitments, optimizing profitability while investing in top line growth opportunities
**STRATEGIC LEADERSHIP:**
+ Keep the organization's vision and values at the forefront of decision-making and action and demonstrate effective change leadership
+ In cooperation with regional/ area functions develop integrated business strategy for Indonesia, Sales and Marketing and Go to Market models, Regulatory & Supply chain strategies.
+ Acquire, allocate, and sustain the necessary resources (people, materials, equipment) to execute the current and long-term strategy.
+ System thinking (integrated across the market needs and key success factors (sales, marketing, medical, access, regulatory, governmental affairs) and taking the initiative in acting flexibly to changes and adapting swiftly to new situations.
**STAKEHOLDER MANAGEMENT:**
+ Understand the needs and expectations of internal stakeholders (e.g., other GMs, functional leaders, area leaders, etc.) and external stakeholders (e.g., distributors, regulatory/compliance entities, KOL, governments, associations, etc.). Initiate, maintain, and tactfully influence relationships with medical and non-medical stakeholders.
+ Experienced in negotiations with external partners (distributors and optimally also governmental institutions)
+ Manage and develop strong relationships with distributors/ sub-distributors to drive business growth. Lead negotiations and conduct regular business reviews with distribution partners, identify key actions and lead changes as needed. Evaluate further growth opportunities and development of strategic distribution partners
+ Represent the Business Unit and the company as ONE Abbott professionally and with a high level of intercultural competence at all times vis-à-vis internal senior management and external stakeholders such as customers and scientific, industry associations, as well as governmental and non-governmental institutions.
+ Build and maintain relationships with local Key Opinion Leaders (KOL), key customers and other relevant stakeholders to encourage their continuous input on technologies, and to identify evolving needs from payers, healthcare systems and patient´s perspective. Frequent Travel within Indonesia and the region is required.
+ Strong networking and collaboration including leverage of existing resources within the APAC area and other roles in context of Marketing, Commercial Excellence, Customer and Technical Service, Supply Chain, Regulatory, Medical, Governmental Affairs, Legal, Ethics and Compliance, HR and others.
**BUSINESS AND OPERATIONAL PERFORMANCE:**
+ Driving sales and revenue growth through effective market penetration, product launches, and pricing strategies.
+ Identifying growth opportunities, new markets, and potential partnerships to accelerate the business performance in Indonesia.
+ Ensuring operational efficiency, cost control, and supply chain management to optimize the company's performance
+ Track record in execution and mitigating unplanned challenges while leveraging opportunities
**MARKET EXPANSION:**
+ Understand the dynamics of the markets, the healthcare and economic environments to identify opportunities to grow Abbott market share. Segment Region and markets according to market and growth models, develop and implement development plans and ensure focus of resources on key segments
+ Maintain up-to-date knowledge of relevant therapeutic areas, products, IVD practices, regulatory requirements, quality standards and business practices.
**INTERNAL SYSTEMS AND PROCESS**
+ Comply with Abbott Corporate Policies and Procedures.
+ Ensure all business activities are conducted professionally, aligned with regulatory and industry guidelines, and are conducted in a manner consistent with Abbott's Code of Conduct guidelines and Abbott's Anti-Corruption Policy.
**PEOPLE**
+ Build, manage, coach, and retain a high-performing, diverse team to drive commercial results and develop a future leadership pipeline.
**MINDSET & BEHAVIOR**
+ Reliable, always acting with the highest integrity to create enduring value (which is a basis for all employees and especially talents)
+ Highly cooperative with other parts of the organization, eager to learn from others and to use the network across Abbott to tackle business issues (not re-inventing the wheel)
+ Self-confident and assertive in business decisions and negotiations
+ Strong sense of priority and urgency, tackles tough issues, and makes fast and high-quality decisions
+ Fast learner, curious and keeps abreast of trends in the market environment
+ Continuously challenging the status quo and mobilizing partners/teams for continuous improvement
**REQUIREMENTS**
+ Minimum 15 years' experience with a minimum of 4-5 years of demonstrated leadership experience leading commercial/sales teams in Indonesia in the healthcare industry.
+ Experience in the Life science industry is preferrable, Diagnostics experience is highly desirable.
+ Experience in managing indirect distribution channels and direct channels with sales teams
+ Fluency in Bahasa Indonesia and English
+ 20-30% travel within Indonesia and regionally
+ Workplace will be Jakarta, Indonesia
+ Meet (ideally exceed) financial business metrics consistently
+ Manage complexity of competitive business landscape to consistently deliver profitable growth
+ Drive operational excellence and continuous improvement throughout the organization
+ Attract, select, develop, and retain the industry's best talent
+ Communicate an inspirational message, motivate, and create a high performing, accountable, diverse and innovative culture
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Additional Information**
**Job Number** 25095304
**Job Category** Property Leadership
**Location** Jakarta Marriott Hotel Gelora, One Marriott Drive, Jakarta Pusat, Indonesia, Indonesia,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**HOTEL DESCRIPTION**
Jakarta Marriott Hotel Gelora is a new standalone hotel with 235 keys. It is located in Central Jakarta on Palmerah Timur Road, a key route connecting South and Central Jakarta. Palmerah Station, a five-minute walk south of the site, is part of the Jakarta Green Commuter Line, which runs daily between Tanah Abang Station and Rangkasbitung Station in Banten. The hotel will be a 26-story building with 35 one- to three-bedroom apartments on the lower floors and 200 hotel rooms on the upper floors. It will also have four basement levels for parking. Facilities will include an all-day dining restaurant, a specialty restaurant, three bars, a 490-square-meter ballroom, and five meeting rooms, totaling 986 square meters of function space.
**JOB SUMMARY**
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott Hotels & Resorts and JW brand values in all leadership actions.
**CANDIDATE PROFILE**
The ideal candidate for the General Manager role should have prior experience working in Indonesia, preferably with hotel pre-opening experience.
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
**JOB SPECIFIC TASKS**
**Business Strategy Development**
Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with Marriott brand business strategies; translates Marriott global strategic plan into one that can be executed on property.
**Business Strategy Execution**
Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with MHR/JW brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
**Sales and Marketing**
Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.
**Talent Management and Organizational Capability**
Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
**Brand Champion**
Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and MHR/JW brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents MHR/JW brand values in all leadership actions.
**Business Information Analysis**
Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
**Employee and Labor Relations**
Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees ("open door policy"); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.
**Revenue Management**
Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports MHR/JW brand positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
**Owner Relations**
Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.
**Customer and Public Relations Management**
Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity ("PR buzz").
**Company/Brand Policy, Procedures, and Standards Compliance**
Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

**Additional Information**
**Job Number** 25049563
**Job Category** Property Leadership
**Location** Manado Marriott Resort & Spa, Paputungan Likupang Barat, Manado, Indonesia, Indonesia, 95377VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**HOTEL DESCRIPTION**
The 355-key Manado Marriott Resort & Spa will be part of a mixed-use mega development that will comprise of resorts, retail village, eco-park, Agro-tourism fruit farming, flower garden and paddy fields. It also offers good proximity to the shopping retail options and the international airport in the Manado area. The resort offers 4 Food and Beverage options, 5 function space with total event space of 1,408SM. Other than swimming pool and fitness centre, the resort also comes with kid's club and Quan Spa. The resort is projected to open in Q4, 2025.
**JOB SUMMARY**
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott Hotels & Resorts and JW brand values in all leadership actions.
**CANDIDATE PROFILE**
The ideal candidate for this role would have previous work experience in Indonesia as a General Manager, with resort and pre-opening experiences preferred. Candidate is required to be proficient in local language. The successful candidate will have proven experience leading hotel operations and demonstrated strong sales & marketing leadership, food & beverage flair and strong financial acumen.
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
**JOB SPECIFIC TASKS**
**Business Strategy Development**
Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with Marriott brand business strategies; translates Marriott global strategic plan into one that can be executed on property.
**Business Strategy Execution**
Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with MHR/JW brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
**Sales and Marketing**
Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.
**Talent Management and Organizational Capability**
Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
**Brand Champion**
Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and MHR/JW brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents MHR/JW brand values in all leadership actions.
**Business Information Analysis**
Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
**Employee and Labor Relations**
Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees ("open door policy"); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.
**Revenue Management**
Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports MHR/JW brand positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
**Owner Relations**
Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.
**Customer and Public Relations Management**
Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity ("PR buzz").
**Company/Brand Policy, Procedures, and Standards Compliance**
Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

**Hilton Overview:**
With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World's Best Workplace awarded by Great Place to Work & Fortune.
**Property Overview:**
TheDoubletree by Hilton Surabaya is located in the heart of Surabaya, Indonesia, on the historic Jalan Tunjungan. This is a 310 room property with 3 F&B outlets, a grand ballroom and 16 meeting spaces.
**Role Description:**
The **General Manager** is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
**1. Champion Business Excellence**
+ Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators.
+ Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
+ Stay ahead of market trends and seize new opportunities
**2. Lead with Vision**
+ Inspire a culture of excellence by providing strong leadership to all team members.
+ Monitor and develop team member performance, particularly the executive team and department heads
+ Foster a workplace where every team member thrives and contributes to the property's collective goals
**3. Elevate Guest Experience**
+ Manage operations with a keen eye for detail
+ Monitor guest feedback and implement improvements as necessary to exceed guest expectations
+ Deliver exceptional service to ensure every guest leaves with a desire to return
**4. Financial Stewardship**
+ Develop and manage the hotel's budget, including revenue forecasting, expense control and capital expenditures
+ Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
**5. Quality Assurance**
+ Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
+ Conduct regular inspections to ensure compliance with quality and brand standard requirements
+ Implement improvement initiatives to enhance overall guest experience and hotel reputation
**6. Owner Relations**
+ Build strong rapport with hotel owners through proactive and on-going communication
+ Serve as a primary liaison between hotel owners and corporate entities
**Role Requirements:**
+ Prior General Manager experience with Indonesia experience
+ Strong knowledge and proven experience in driving commercial performance
+ Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
+ Outstanding communication and negotiation skills with a customer-first mindset
+ Solid grasp of financial management principles and experience in budgeting and forecasting
+ Dynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry
+ Fluency in local language would be an added advantage
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hiton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands.Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _General Manager/Hotel Manager_
**Title:** _General Manager - Doubletree by Hilton Surabaya_
**Location:** _null_
**Requisition ID:** _HOT0BSND_
**EOE/AA/Disabled/Veterans**

EOI: Area General Manager - Facilities Management
Job ID
182780
Posted
22-Jan-2025
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Jakarta - Jakarta Raya - Indonesia
**Key Responsibilities:**
Strategic Planning and Review
+ Exploit all opportunities of strategic development of the portfolio, deliver increased turnoverand profitability, increase additional services and projects and renew all contracts/tenders
Financial & Asset Management
+ Take appropriate actions indicated by variances to ensure revenue, operating profit, working capital and booking targets are met and continually improved upon without compromising exceptional service standard or customer relationship
Operational Management
+ Provide leadership with full responsibility of profit & loss including development of contract financial planning for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded
+ Communicate and implement business policies and processes within the contract for various portfolio of accounts effectively
+ Ensure fair treatment of suppliers at all time, professional supplier management and arbitration of disputes
+ Work closely with procurement team to ensure maximum use of preferred suppliers and robust back to back contracts, performance focused contracts are in place with contract duration by leveraging maximum value
+ Optimize staffing structure operates across contracts and balance cost reduction without compromising delivery of excellent service. Staffing structure should be robust to support peaks and troughs in workload, disaster recovery and promote leveraging expertise across the portfolio of accounts
Business Development and Marketing
+ Support the sales process through solutions development, participate in presentation and consultation meetings, host visits and support mobilization of new accounts or demobilization of exit account
Customer Relations
+ Represent CBRE in a professional and credible manner to customers and the public
+ Build and develop high-level customer relationship with both existing and potential customers through fully understanding of their needs and demands
+ Focus on delivering excellent service level are maintained
Quality and Safety Management
+ Monitor and identify areas of improvement as a matter of course
+ Create a culture of exceptional quality and innovation
+ Set an example of exceptional standard in all activities, language and communication
+ Identify and act on safety trends and reports to create intervention to protect business, our people and drive continuous safety improvement
+ Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, HOP auditing, business unit QSHE objective and tracking, H&S scenario training and investigation
People Management
+ Ensure the team has the skills and motivation to perform their roles to the bets of their abilities. All staff must attend the company induction day and all mandatory trainings
+ Is constantly visible and accessible to the team
+ Ensure all staff are appraised annually and all managers are formally trained in the CBRE appraisal process and staff development plans are in place
+ Build a robust succession plan for the business unit by engaging Talent Management team as talent retention strategies
+ Build and encourage a culture of reward and recognition within the business unit
QUALIFICATIONS AND EDUCATION
Master or bachelor's degree from college or university and a minimum of 10 years of experience and industry knowledge in facilities management, building services and projects.
COMMUNICATION SKILLS
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public group. Ability to motivate and negotiate effectively with key talents, top management and client group to take desired actions.
REASONING ABILITY
Ability to solve advanced problem and deal with a variety of options in complex situations. Require expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sale environment. Draw upon the analysis of others and make recommendation that have direct impact to the company
FINANCIAL KNOWLEDGE
Require in-depth knowledge of financial terms and principles. Review complex financial/business analysis and reports. Ability to analyze the most complete business/financial data and develop innovative solutions. Develop and implement financial policies and procedures. Oversea and approve business unit budget
OTHER SKILLS and/or ABILITIES
Intermediate experience with Microsoft Office Suite. Must have a strong command of the English language.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

**Additional Information**
**Job Number** 25123009
**Job Category** Administrative
**Location** TA AKTANA a Luxury Collection Resort & Spa Labuan Bajo, Pantai Wae Rana, Labuan Bajo, East Nusa Tenggara, Indonesia, 86763 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Receive and distribute incoming faxes to appropriate personnel and guests. Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up to ensure problem is corrected. Transmit information or documents using a computer, mail, or facsimile machine. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Provide assistance to coworkers, ensuring they understand their tasks. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; and thank guests with genuine appreciation. Answer guest questions regarding property services/features and hours of operation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 25097491
**Job Category** Food and Beverage & Culinary
**Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia, 60261VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Day-to-Day Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
**Leading Food and Beverage Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

**Additional Information**
**Job Number** 25127694
**Job Category** Food and Beverage & Culinary
**Location** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia, 15126 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Day-to-Day Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
**Leading Food and Beverage Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.