14 Service Engineer jobs in Indonesia

**Customer Service Engineer IV**
**Description**
We are pioneers. We were the first to break the sound barrier and design the first functional jetpack. We were aboard NASA's first lunar mission and brought advanced tiltrotor systems to market. Today, we are defining the future of on-demand mobility. At Bell, we are proud to be an iconic company with superb talent, rapidly creating novel and coveted vertical lift experiences.
Bell is seeking a Customer Service Engineer (CSE), based in Indonesia, to support Bell customers in the Asia Pacific region. This role requires extensive travel to support the assigned territory.
The individual selected for this role will deliver world-class technical support to Bell aircraft owners in the region. This individual is a direct link for the customer to Bell support including technical assistance, aircraft operational guidance, logistical assistance, and sales support. **Job Responsibilities**
Responsible to represent Bell to our customers throughout the world. To develop and enhance customer satisfaction by providing a direct link between various Bell entities and our customers leading to a great customer experience and increased sales.
**Technical Support:**
* Consults on customer technical issues to maintain, repair, and upgrade aircraft.
* Provides hands-on maintenance for Bell aircraft during company-sponsored demonstrations and shows.
* Conducts expert trouble-shooting to minimize aircraft down time and thrill our customers.
* Conducts sign-off of Bell-owned aircraft maintenance activities.
* Develops and conducts formal presentations on maintenance-related topics to customers, which could include conferences, seminars, etc. (e.g. rotor track and balance, human factors)
**Sales Support:**
* Consults the customer on appropriate spare parts and volumes to purchase.
* Establishes relationship between aircraft salesperson and customers, which results in aircraft sales, as well as aftermarket support and services.
* Acts as technical expert to assist salesperson conducting sales demonstration in the field.
* Provides sales support.
**Administrative Support:**
* Interfaces with customers on warranty-related matters to ensure warranty policy and guidelines are being followed.
* Acts as the interface between customers and the Bell commercial business to ease the customer experience during purchase of aftermarket parts and services.
* Assists with scheduling of classes at the Bell Training Academy for foreign entities, and course translation as needed.
* Collects Bell fielded aircraft data, which allows Bell to make decisions on spares sales, service offerings, and new business development.
**General:**
* This position is remotely located and operated independently of direct supervision for decision-making and day-to-day activities.
* This role requires to be on-call 24 hours a day based on the needs of customers for aircraft maintenance and support.
* At least 50% travel is required.
**Qualifications**
* Must have at least 10 years of hands-on helicopter maintenance experience and hold a regulatory body certification, such as an FAA Airframe and Powerplant license or LAME license.
* Must have at least 5 years' experience working on/with Bell helicopters from a maintenance/repair perspective.
* Have experience supporting helicopters in the field and at a Maintenance Centre.
* Be a manager or team leader.
* Preferably have overseas work experience.
* Experience with EFIS and FADEC systems.
* Integrated avionics experience.
* Candidate must read, write, and speak English fluently.
* Must be able to travel with short notice and on weekends as needed.
* Must be able to be on-call 24 hours a day including weekends, as the call is to support aircraft on ground (AOG).
* Must live in or be able to relocate to the service area indicated.
* Physical Requirements:
* Must be physically capable to work on and around aircraft in demanding environments. Must be able to climb ladders, lift up to 25 lbs above head, crawl under aircraft, and work in various weather environments.
* Must have a strong customer service mindset, with the ability to positively impact customer perception of care, attention, and satisfaction. Customer satisfaction is the primary focus of this position and is expected to translate to customer loyalty to the Bell brand.
_Don't miss the chance to join a diverse, inclusive environment where you feel a sense of belonging. As a member of our global workforce, you will collaborate with dedicated, enthusiastic teams where unique experiences, backgrounds and ideas combined with a strong passion for our products take us above and beyond flight_ **.**
**Recruiting Company:** Bell Textron Inc.
**Primary Location:** Indonesia-Jakarta
**Job Function:** Product Support
**Schedule:** Full-time
**Job Level:** Individual Contributor
**Job Type:** Standard
**Shift:** First Shift
**Travel:** Yes, 50 % of the Time
**Job Posting:** 06/09/2025, 10:25:26 PM
**Job Number:** 333001

Job Description Summary:
**Responsible for maintaining and providing technical service to renal units in the assigned area**
**Key Responsibilities / Accountabilities:**
+ Provide technical support to clinical coordinator and marketing team in trials and installation
+ Working as a team with sales service to increase product penetration.
+ Identified new and follow up any potential business opportunities
+ Assist customer service with technical clarification of customer order
+ Ensure all service carry out on time and efficient
+ Educate staff in the hospital in maintenance of our machine
+ Provide technical support for design of HD room
+ Maintain database on all equipment including trial and loan machine
+ A service report to be completed for installation, repair and maintenance tasks
+ Enter all service report into technical service database and hardcopy be filled on regular basis
+ Other projects those may assign by Direct Superior
+ Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization
+ Obey the Fresenius Medical Care Compliance and Company Regulation
**Competencies (attitude, skills, typical qualifications and experience):**
**Education and Experience**
+ Preferable have Diploma 4/ Bachelor (S1) background, or min. Diploma 3 with major of Elctromedical Engineering, Electrical Engineering, Mechanical Engineering or Computer Engineering
+ Have active Professional License as Electromedics (STR) is a plus
+ Have 1-2 year of experience as Technician in Medical Devices company, or 3-6 months internship experience in related field for Fresh Graduates
+ Wiling to place in any area where the company operates and needs
**Competencies**
+ Core Competencies refer to FME Company Values
+ **Collaborative** : means that we know how to work together for our shared purpose and to achieve our goals as one company
+ **Excellent** : means that we continuously drive quality and progress to lead the business into a successful future
+ **Proactive** : means that we are good at taking the initiative to make an impact with our work
+ **Reliable** : means that we are a trusted companion to our patients, partners and colleagues
+ Technical Competencies:
+ **Engineering Technical Skill** : Possession of a designated level of technical engineering skill or knowledge and the ability to keep up with current developments and trends in areas of expertise; Knowledge of program procedures, methods and practices and their application to specific situations
+ **Project Management:** Ability to coordinate and administer programs/projects, activities and protocols; Ability to manage resources, monitor activities and assess environmental safety, risks and quality control associated with the program.
+ **Customer Service Management:** The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner; This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.
+ **Resource Management:** The ability to leverage organizational resources effectively and works towards standards of excellence in achieving organizational goals and strategies; This includes encouraging prioritization, planning, collaboration and motivation for others to perform according to performance standards.
+ General Competencies:
+ **Continuous Learning:** Show the great willingness to receive knowledge & skills for effectiveness of work
+ **Commit to the Organizational Ethic:** Work behavior which highlighted on social, moral and organizational values and ethic in conducting business activities internally and externally
+ **Administration, Planning & Organizing:** Implement the process of operational administration, reporting and document management regarding operational process in working unit.

Job Description Summary:
**Responsible for maintaining and providing technical service to renal units in the assigned area**
**Key Responsibilities / Accountabilities:**
+ Provide technical support to clinical coordinator and marketing team in trials and installation
+ Working as a team with sales service to increase product penetration.
+ Identified new and follow up any potential business opportunities
+ Assist customer service with technical clarification of customer order
+ Ensure all service carry out on time and efficient
+ Educate staff in the hospital in maintenance of our machine
+ Provide technical support for design of HD room
+ Maintain database on all equipment including trial and loan machine
+ A service report to be completed for installation, repair and maintenance tasks
+ Enter all service report into technical service database and hardcopy be filled on regular basis
+ Other projects those may assign by Direct Superior
+ Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization
+ Obey the Fresenius Medical Care Compliance and Company Regulation
**Competencies (attitude, skills, typical qualifications and experience):**
**Education and Experience**
+ Preferable have Diploma 4/ Bachelor (S1) background, or min. Diploma 3 with major of Elctromedical Engineering, Electrical Engineering, Mechanical Engineering or Computer Engineering
+ Have active Professional License as Electromedics (STR) is a plus
+ Have 1-2 year of experience as Technician in Medical Devices company, or 3-6 months internship experience in related field for Fresh Graduates
+ Wiling to place in any area where the company operates and needs
**Competencies**
+ Core Competencies refer to FME Company Values
+ **Collaborative** : means that we know how to work together for our shared purpose and to achieve our goals as one company
+ **Excellent** : means that we continuously drive quality and progress to lead the business into a successful future
+ **Proactive** : means that we are good at taking the initiative to make an impact with our work
+ **Reliable** : means that we are a trusted companion to our patients, partners and colleagues
+ Technical Competencies:
+ **Engineering Technical Skill** : Possession of a designated level of technical engineering skill or knowledge and the ability to keep up with current developments and trends in areas of expertise; Knowledge of program procedures, methods and practices and their application to specific situations
+ **Project Management:** Ability to coordinate and administer programs/projects, activities and protocols; Ability to manage resources, monitor activities and assess environmental safety, risks and quality control associated with the program.
+ **Customer Service Management:** The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner; This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.
+ **Resource Management:** The ability to leverage organizational resources effectively and works towards standards of excellence in achieving organizational goals and strategies; This includes encouraging prioritization, planning, collaboration and motivation for others to perform according to performance standards.
+ General Competencies:
+ **Continuous Learning:** Show the great willingness to receive knowledge & skills for effectiveness of work
+ **Commit to the Organizational Ethic:** Work behavior which highlighted on social, moral and organizational values and ethic in conducting business activities internally and externally
+ **Administration, Planning & Organizing:** Implement the process of operational administration, reporting and document management regarding operational process in working unit.

**Key Responsibilities / Accountabilities:**
+ Provide technical support to clinical coordinator and marketing team in trials and installation
+ Working as a team with sales service to increase product penetration.
+ Identified new and follow up any potential business opportunities
+ Assist customer service with technical clarification of customer order
+ Ensure all service carry out on time and efficient
+ Educate staff in the hospital in maintenance of our machine
+ Provide technical support for design of HD room
+ Maintain database on all equipment including trial and loan machine
+ A service report to be completed for installation, repair and maintenance tasks
+ Enter all service report into technical service database and hardcopy be filled on regular basis
+ Other projects those may assign by Direct Superior
+ Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization
+ Obey the Fresenius Medical Care Compliance and Company Regulation
**Competencies (attitude, skills, typical qualifications and experience):**
**Education and Experience**
+ Preferable have Diploma 4/ Bachelor (S1) background, or min. Diploma 3 with major of Elctromedical Engineering, Electrical Engineering, Mechanical Engineering or Computer Engineering
+ Have active Professional License as Electromedics (STR) is a plus
+ Have 1-2 year of experience as Technician in Medical Devices company, or 3-6 months internship experience in related field for Fresh Graduates
+ Wiling to place in any area where the company operates and needs
**Competencies**
+ Core Competencies refer to FME Company Values
+ **Collaborative** : means that we know how to work together for our shared purpose and to achieve our goals as one company
+ **Excellent** : means that we continuously drive quality and progress to lead the business into a successful future
+ **Proactive** : means that we are good at taking the initiative to make an impact with our work
+ **Reliable** : means that we are a trusted companion to our patients, partners and colleagues
+ Technical Competencies:
+ **Engineering Technical Skill** : Possession of a designated level of technical engineering skill or knowledge and the ability to keep up with current developments and trends in areas of expertise; Knowledge of program procedures, methods and practices and their application to specific situations
+ **Project Management:** Ability to coordinate and administer programs/projects, activities and protocols; Ability to manage resources, monitor activities and assess environmental safety, risks and quality control associated with the program.
+ **Customer Service Management:** The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner; This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.
+ **Resource Management:** The ability to leverage organizational resources effectively and works towards standards of excellence in achieving organizational goals and strategies; This includes encouraging prioritization, planning, collaboration and motivation for others to perform according to performance standards.
+ General Competencies:
+ **Continuous Learning:** Show the great willingness to receive knowledge & skills for effectiveness of work
+ **Commit to the Organizational Ethic:** Work behavior which highlighted on social, moral and organizational values and ethic in conducting business activities internally and externally
+ **Administration, Planning & Organizing:** Implement the process of operational administration, reporting and document management regarding operational process in working unit.

Solutions Engineer, Service Provider Sales, Indonesia
Apply ( Location:Jakarta, Indonesia
+ Area of InterestEngineer - Pre Sales and Product Management
+ Job TypeProfessional
+ Technology InterestCloud and Data Center, Networking, Security, Service Provider
+ Job Id1431695
**The Team**
Cisco seeks a Solutions Engineer to partner with our Account Manager in a pre-sales technical role, showcasing Cisco product solutions-setting up demonstrations and explaining features and benefits to customers-and designing and configuring products to meet specific customer needs.
**Role & Responsibilities**
+ Gain access to the broad palette of Cisco technologies and applications in the Service Provider market
+ Direct account and partner responsibilities for selected accounts in assigned account. Stay abreast of relevant competitive solutions, products and services.
+ Provide technical and sales support for accounts in assigned territory Perform technical presentations for customers, partners and prospects.
+ Assist with the development of formal sales plans and proposals for assigned opportunities.
**Qualifications**
The candidate must have 10+ years-related experience, has cisco product experience or relevant experience in key competitor offerings in technology area of emphasis required. Pre-Sales experience required in Service Provider. Typically requires BS/BA (Electrical Engineering/Computer Science) or equivalent from reputable University. CCIE certification is preferred.
**Desired Skills**
**Soft Skill Requirements:**
+ Excellent written and verbal communication, listening, and strong presentation skills
+ Ability to work effectively and add value as a team member. Demonstrated technical knowledge and consultative skills.
+ Strong problem-solving skills: ability to assess a problem and determine an effective course of action.
+ Capabilities to work with various non-technical groups (finance, legal, Post sales)
+ Can work under minimum supervision and under pressure
+ Self-motivated, fast learner and has initiatives
+ Capabilities to lead a group of people with various technical background
+ Capabilities to have strategic thinking to address customer concern and to support customer business growth.
+ Customer oriented attitude
**Technical Skill Requirements:**
+ Understand about Service Provider Architecture
+ Have in-depth understanding of TCP/IP, Segment Routing, Network Automation, IP/MPLS, Carrier Ethernet, DWDM and Mobility
+ Have hands on experience in routing and switching products
+ Have product knowledge in advance technologies either for Cisco Products or for Cisco Competitor Products
+ Have capabilities in designing end to end large complex network to meet Service Providers requirements.
**We are Cisco**
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We're helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, Passion for technology and world changing? Be you, with us! #WeAreCisco
**Message to applicants applying to work in the U.S. and/or Canada:**
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Additional Career Level Description:**
**Knowledge and application:**
+ Applies learned techniques, as well as company policies and procedures to resolve a variety of issues.
**Problem solving:**
+ Works on problems of moderate scope, often varied and nonroutine where analysis requires a review of a variety of factors.
+ Focuses on providing standard professional advice and creating initial analysis for review.
**Interaction:**
+ Builds productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions.
**Impact:**
+ Work mainly impacts short term team performance and occasionally medium-term goals.
+ Supports the achievement of goals through own personal effort, assessing own progress.
**Accountability:**
+ Exercises some of own judgement and is responsible for meeting own targets, normally receiving little instruction on day-to-day work, general instructions on new assignments.
+ Manages own impact on cost and profitability.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Primary Function:**
+ Site SME for process technology, product life cycle and problem solving for pharmaceutical processes of products manufactured in Abbott Cimanggis Site.
+ Contributes to the complex projects i.e., product transfer, and technology implementation in collaboration with Production, Quality, Bex and regional team.
+ Support other department in technical activities in compliance with cGMP and respective BOPs & EHS with efficient and cost effectives include but not limited to: Product transferProcess Trial & ValidationProcess improvement
**Major Responsibilities:**
**Process Validation & Product Life Cycle (PLC) management**
+ Periodic review product quality aligns with Periodic Quality Report (PQR), and Continuous Process Verification (CPV) program
+ Contribute into new/alternative material evaluation and process validation
+ Responsible for new/alternative line equipment establishment related to manufacturing process design and its validation
+ Mainly responsible for document preparation (including drafting & monitoring approval) and execution process validation activities
+ Active to support coordination and preparation of process validation with related department in timely manner
**Product Transfer**
+ Provide support for execution of product transfer & trial with others related department includes but not limited to:
+ Prepare timeline related product transfer
+ Prepare document related product transfer i.e., TT Plan, Validation and Engineering Study
+ Coordinate with others department to execute the defined timeline
+ Dossier preparation.
+ Launching product preparation
**Technical Problem Solving**
+ Technical problem solving of new product or existing processes, includes but not limited to:
+ Data collection and investigation processes
+ Together with Technical Services Associate Manager to regional MS&T / workstream to escalate any cases could not be resolved locally.
+ Prepare documentation and conduct process optimization & its validation
+ Conduct sharing session/training to production team related to the solution
+ Post improvement monitoring
**Documentation Filing**
+ Maintain all Technical Service Department properties and the confidentiality of Technical Services Document
+ Responsible for make sure all validation are documented & filling properly
+ Support to ensure easy retrieval of field documentation.
**C** **ontributing to continuous improvement program** **Contributing to compete project for cost saving**
**Requirements:**
+ Bachelor's Degree in Pharmacy
+ Minimum 3 years of related experience in pharmaceutical plant
+ Good communication skills
+ Good organization skills
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:**
This role is responsible for supporting Southeast Asia and Taiwan in all aspects related to Chromeleon CDS, including presales discussions and demonstrations, Installation Assistance, Technical Support, Implementing CDS Projects and the Promotion of Maintenance Contract. The objective is to expand the Chromeleon user base across SEATW and drive additional instrument revenue through enhanced customer engagement and service excellence.
Join Thermo Fisher Scientific and help bring our mission statement to life; to make the world healthier, cleaner, and safer. In this role, you will support Chromeleon CDS across SEA and Taiwan countries through:
+ **Pre-Sales Support:** Technical discussions and demo setup with partners and country teams
+ **Installation & Solve:** Assist with CDS installations and resolve technical issues
+ **Project Execution:** Lead end-to-end CDS projects, including Computer System Validation (CSV)
+ **Market Development:** Drive awareness and build a pipeline for enterprise CDS solutions
+ **Post-Sales Support:** Ensure customer satisfaction and promote maintenance contracts
**Minimum Requirements/Qualifications:**
+ Bachelor's in Science/Engineering, ideally with IT/Computer Science background
+ Proficient in Windows Server, VMs, SQL/Oracle DB, and cloud technologies
+ 6+ years of hands-on experience in CDS implementation and support
+ Strong knowledge of pharma regulations (data integrity, CSV, etc.)
+ Superb communication and presentation skills; determined and independent
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Date Posted:**
2025-04-13
**Country:**
Indonesia
**Location:**
PT Citas Otis Elevator, Ruko Centre Point, Jalan Timor Komplek Centre Points no. H-6 Medan, Indonesia
Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity? PT Citas Otis Elevator s growing and is looking for **Field** **Service Mechanics.**
Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units.
**_Department_** **/Departemen** : Service Field Operations
**_Position_** **/Posisi** : Service Mechanic
**_Report to_** **/Melapor ke** : Outside Supervisor
**_Location_** **/Lokasi** : Pekanbaru - Indonesia
**_Basic Function :_**
**Fungsi Dasar :**
_Responsible on maintenance activities on Otis products based on the Otis procedures in order to reach customer's satisfaction._
Bertanggung jawab atas kegiatan maintenance/pemeliharaan produk-produk Otis berdasarkan prosedur Otis untuk memberikan/mencapai kepuasan pelanggan
**_Duties and Responsibilities :_**
**Tugas dan Tanggung jawab :**
+ _To do service activities of Otis product based on Otis service procedures._
Melakukan aktivitas service atas produk-produk Otis berdasarkan prosedur service Otis.
+ To _replace Otis products spareparts._
Mengganti sparepart produk Otis.
+ _To answer callback on office hour and overtime if necessary and approved by the Superior._
Menjawab call back pada saat jam kerja atau pada saat lembur (jika diperlukan) dengan persetujuan dari Service Supervisor.
+ _To fill in callback in detail in callback report book after doing reparation of Otis products._
Mengisi laporan call back secara detail setelah melakukan reparasi atas produk-produk Otis.
+ _To fill in time ticket, Service Report, overtime usage and other administration report correctly and punctually._
Mengisi time ticket, laporan service, lembur dan laporan administrasi lainnya secara benar dan tepat waktu.
+ _To provide input or to up date report to the Superior regarding important problems which is under his responsibility._
Memberikan input atau laporan terbaru kepada Service Supervisor tentang persoalan-persoalan penting yang berada di bawah tanggung jawabnya.
+ _To make spare parts requisition with his superior approval and if necessary he has to give back the damaged part to superior._
Membuat permintaan sparepart dengan persetujuan dari atasan dan jika diperlukan harus mengembalikan kembali sparepart yang rusak kepada atasan.
+ _To represent and to keep good image of PT Citas Otis Elevator in relation with customer or government institution based on the company policy and procedures and the authority provided by his superior._
Mewakili dan tetap memberikan citra yang baik dari PT Citas Otis Elevator dalam berhubungan dengan pelanggan dan institusi pemerintahan berdasarkan kebijakan dan prosedur perusahaan serta otoritas yang diberikan oleh atasan.
+ _To keep safety equipment provided by company and to follow safety procedures in the job._
Menyimpan dengan baik peralatan safety yang disediakan oleh perusahaan dan mengikuti prosedur safety saat bekerja.
+ _To keep and to take good care working support equipment provided by company._
Menyimpan dan memelihara dengan baik semua alat-alat bantu pekerjaan yang disediakan oleh perusahaan.
+ _To do minor adjustment of Otis product based on Otis adjustment procedures._
Melakukan penyesuaian kecil terhadap produk Otis berdasarkan prosedur penyesuaian Otis _._
+ _To participate in training program conducted by company._
Berpartisipasi dalam program pelatihan yang diselenggarakan oleh perusahaan.
+ _To participate in implementation of company's programs that instructed by his superior._
Berpartisipasi dalam pengimplementasian program-program perusahaan seperti yang diintruksikan oleh atasan.
+ _Adapt to workload requirements and be ready to work beyond official working hours as may be required seasonally_
Menyesuaikan diri terhadap banyaknya pekerjaan dan siap untuk bekerja di luar jam kerja bila sewaktu-waktu diperlukan.
+ _Operate within the code of ethics established by the company, which is also the Three Absolute Otis. Promptly report any doubtful situation to ECO/ B.P.O._
Melakukan pekerjaan sesuai dengan kode etik perusahaan yang juga merupakan Three Absolute Otis. Segera melapor kepada ECO / B.P.O. perusahaan bila ada hal - hal / situasi yang meragukan.
+ _Strictly and fully comply to all company policies and procedures._
Dengan sepenuhnya mematuhi semua kebijaksanaan dan prosedur perusahaan.
**_Principal Working Relationship_** **_:_**
**Hubungan Kerja Utama :**
+ _Report directly to Route Section Manager / Outside Supervisor_
Melapor secara langsung kepada Route Section Manager / Outside Supervisor.
+ _Work closely with repair, adjuster and call back mechanic._
Bekerja sama secara cermat dengan repair, adjuster, dan call back mechanic.
**_Qualifications :_**
**Kualifikasi :**
+ _Technical High School graduated with minimum 4 years relevant working experience._
Lulusan STM dengan minimum 4 tahun pengalaman kerja yang sesuai.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
**_Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at **
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.