325 Administrative Support jobs in Indonesia
0
Administrative Support Specialist
46131 Tasikmalaya, West Java
IDR7000000 Annually
WhatJobs
Posted 10 days ago
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Job Description
Our client is seeking a highly organized and proactive Administrative Support Specialist to join our fully remote team. In this role, you will provide essential administrative and clerical support to various departments, ensuring the smooth operation of daily activities. The ideal candidate will be detail-oriented, possess excellent communication skills, and be proficient in utilizing various office software and digital tools. Your responsibilities will include managing calendars, scheduling appointments and meetings, coordinating travel arrangements, preparing reports and presentations, and handling correspondence. You will also be responsible for maintaining digital filing systems, organizing virtual documents, and assisting with data entry and management. This is a remote-first position, offering the flexibility to work from your preferred location while contributing to our efficient workflow. We are looking for an individual who can multitask effectively, prioritize tasks, and work independently with minimal supervision. Strong organizational skills and a commitment to accuracy are paramount. You will play a crucial role in supporting our team members, ensuring that administrative tasks are completed efficiently and accurately. This position offers a great opportunity for someone looking to build their career in administrative support within a supportive and flexible work environment. We value proactive individuals who can anticipate needs and offer solutions. Join our dedicated team and contribute to our operational success from anywhere.
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1
Office Manager, Administrative Support
28281 Pekanbaru, Riau
IDR90000000 Annually
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Posted 4 days ago
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Job Description
Our client is seeking a proactive and organized Office Manager to oversee the daily operations and provide comprehensive administrative support for their office in **Pekanbaru, Riau, ID**. This role is crucial in ensuring a smooth and efficient working environment for all staff. The ideal candidate will be detail-oriented, possess excellent communication and multitasking skills, and have a professional demeanor. Responsibilities include managing office supplies and inventory, coordinating with vendors and service providers, maintaining office records and filing systems, and overseeing general office upkeep. You will also be responsible for managing correspondence, scheduling meetings, and assisting with travel arrangements for staff. This role requires a high level of initiative and the ability to manage multiple priorities effectively. You will act as a central point of contact for internal and external stakeholders, providing administrative assistance across various departments. The Office Manager will also play a role in supporting HR functions, such as onboarding new employees and maintaining employee records. A strong understanding of office management principles and proficiency in office software suites are essential. This position offers a stable and supportive work environment where you can make a tangible impact on daily operations.
Key Responsibilities:
Key Responsibilities:
- Manage day-to-day office operations and ensure a smooth working environment.
- Oversee office supplies, equipment, and inventory management.
- Coordinate with vendors, contractors, and service providers for office maintenance and supplies.
- Maintain organized filing systems, both physical and digital.
- Manage incoming and outgoing correspondence, including mail and emails.
- Schedule and coordinate meetings, appointments, and travel arrangements.
- Provide administrative assistance to staff and management as needed.
- Assist with onboarding new employees and maintaining personnel records.
- Manage reception area and ensure a professional first impression.
- Uphold office policies and procedures, ensuring compliance.
- High school diploma or equivalent; Associate's degree or certification in Office Administration is a plus.
- Minimum of 3 years of experience in office management, administration, or a similar role.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Excellent organizational, time management, and multitasking skills.
- Strong written and verbal communication skills.
- Ability to handle confidential information with discretion.
- Proactive attitude and ability to work independently with minimal supervision.
- Customer service-oriented with a professional demeanor.
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2
Remote Administrative Support Specialist
44155 Tasikmalaya, West Java
IDR8 month
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and detail-oriented Remote Administrative Support Specialist to provide comprehensive administrative assistance to a distributed team. This role is fully remote, requiring excellent organizational skills, proficiency in office software, and the ability to manage tasks efficiently from a home office environment. You will be the backbone of our operational efficiency, ensuring smooth communication, accurate record-keeping, and timely completion of administrative tasks. Your role is vital in supporting various departments and ensuring that day-to-day operations run without a hitch.
Key responsibilities include:
Key responsibilities include:
- Managing and organizing digital files, documents, and databases to ensure easy accessibility and accuracy.
- Scheduling and coordinating virtual meetings, appointments, and travel arrangements for team members.
- Handling incoming and outgoing communications, including emails, calls, and correspondence, with professionalism and efficiency.
- Preparing reports, presentations, and other documents as required by management.
- Providing support for onboarding new remote employees, including document preparation and system access.
- Maintaining and updating company records, contact lists, and databases.
- Assisting with project management tasks, such as tracking deadlines, coordinating team efforts, and preparing progress reports.
- Handling general inquiries from internal and external stakeholders with a helpful and professional demeanor.
- Implementing and improving administrative processes to enhance productivity and efficiency in a remote setting.
- Ensuring compliance with company policies and procedures in all administrative activities.
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3
Customer Service Representative
70111 Banjarmasin, South Kalimantan
IDR7500000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a motivated and customer-focused Customer Service Representative to join their team. This role is a blend of remote and in-office work, providing a hybrid work environment. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. Excellent communication and problem-solving skills are essential to ensure a positive customer experience. Key responsibilities include responding to customer calls, emails, and chat inquiries promptly and professionally. You will document customer interactions accurately in the CRM system and follow up on customer issues as needed. The ideal candidate will possess a high school diploma or equivalent, with previous experience in customer service or a related field being a strong asset. Familiarity with customer service software and ticketing systems is beneficial. You should be empathetic, patient, and possess strong active listening skills. The ability to work effectively both independently and as part of a team is crucial. This role offers a great opportunity to develop your customer service career within a supportive team. If you are passionate about helping people and committed to delivering exceptional service, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat.
- Provide accurate product and service information.
- Resolve customer complaints and issues efficiently.
- Document all customer interactions in the CRM system.
- Escalate complex issues to the appropriate departments.
- Follow up with customers to ensure satisfaction.
- Maintain a high level of product knowledge.
- Contribute to team goals and performance metrics.
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4
Customer Service Representative
46151 Tasikmalaya, West Java
IDR5500000 month
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Posted 3 days ago
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Job Description
Our client is seeking a friendly and professional Customer Service Representative to join their support team. This is a fully remote position, allowing you to work from the comfort of your home. You will be the first point of contact for customers, providing exceptional support and resolving inquiries across various communication channels, including phone, email, and chat. Your primary goal is to ensure customer satisfaction by addressing their needs efficiently and effectively. Key responsibilities include answering customer questions, troubleshooting issues, processing orders or requests, providing information about products and services, and escalating complex problems to the appropriate departments. You will maintain accurate customer records and document all interactions. The ideal candidate possesses excellent communication and active listening skills, patience, and a positive attitude. Previous experience in customer service or a call center environment is highly desirable. You should be comfortable working with computers and various software applications, including CRM systems. Strong typing skills and the ability to multitask are essential. This remote role requires a dedicated workspace, a reliable internet connection, and the ability to work independently with minimal supervision. You must be empathetic, professional, and committed to delivering outstanding customer experiences. If you are a people-person who enjoys helping others and thrives in a remote work setting, we encourage you to apply.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services.
- Troubleshoot and resolve customer issues and complaints.
- Process customer orders, applications, or requests.
- Maintain accurate customer records and update account information.
- Escalate complex issues to appropriate departments for resolution.
- Gather customer feedback and identify opportunities for service improvement.
- Adhere to company policies and procedures.
Qualifications:
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills.
- Strong phone, email, and chat etiquette.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in computer applications and CRM systems.
- High school diploma or equivalent.
- Ability to work independently in a remote setting.
- Reliable internet connection and a suitable home office environment.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
75122 Balikpapan, East Kalimantan
IDR4500000 month
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for dedicated and customer-focused Customer Service Representatives to join their support team in Balikpapan, East Kalimantan, ID . This role is essential for providing excellent service and support to our valued customers. You will be the primary point of contact for customer inquiries, resolving issues efficiently and professionally. Responsibilities include responding to customer queries via phone, email, and chat, troubleshooting problems, and providing information about products and services. You will need to maintain a high level of customer satisfaction by delivering timely and effective solutions. Key duties involve logging customer interactions, documenting issues and their resolutions, and escalating complex cases to appropriate departments when necessary. The ideal candidate will possess strong communication and active listening skills, a patient and empathetic demeanor, and a genuine desire to help customers. Proficiency in using customer relationship management (CRM) software and standard office applications is required. You should be able to work effectively in a team environment and adhere to company policies and service level agreements. A positive attitude and the ability to remain calm under pressure are crucial for success in this role. Join us to be part of a supportive team dedicated to providing outstanding customer experiences.
Responsibilities:
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues promptly and effectively.
- Document customer interactions, issues, and resolutions in the CRM system.
- Escalate complex issues to appropriate departments for resolution.
- Maintain a high level of customer satisfaction and build strong customer relationships.
- Adhere to service level agreements and performance standards.
- Identify opportunities to improve the customer experience.
- Collaborate with team members to share knowledge and best practices.
- High school diploma or equivalent; Associate's degree is a plus.
- Previous experience in a customer service or call center role is preferred.
- Excellent verbal and written communication skills in Bahasa Indonesia and English.
- Strong active listening and problem-solving skills.
- Proficiency with CRM software and computer applications.
- Ability to multitask and manage time effectively.
- Patient, empathetic, and customer-oriented attitude.
- Ability to work in a team environment and independently.
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6
Customer Service Manager
60111 Surabaya, East Java
IDR7 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking an experienced and customer-focused Customer Service Manager to lead our support operations in Surabaya, East Java, ID . This role is crucial in ensuring our customers receive exceptional service and support, fostering loyalty and satisfaction. You will be responsible for managing a team of customer service representatives, setting performance standards, and implementing training programs to enhance skills and service quality. Your duties will include handling escalated customer issues, analyzing customer feedback, and developing strategies to improve the overall customer experience. You will also be involved in optimizing customer service processes, utilizing CRM systems effectively, and reporting on key performance indicators. The ideal candidate will have a proven track record in customer service management, with strong leadership, communication, and problem-solving abilities. Experience in managing a remote or hybrid customer service team is a significant advantage. You should be adept at motivating teams, resolving conflicts, and maintaining a positive and productive work environment. A deep understanding of customer service best practices and a passion for delivering outstanding customer satisfaction are essential. If you are a results-driven leader dedicated to exceeding customer expectations, we encourage you to apply and help us elevate our customer support to the next level.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Supervisor
16111 Sukabumi, West Java
IDR7000000 month
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
We are seeking an experienced and motivated Customer Service Supervisor to lead our customer support team. This role is pivotal in ensuring our customers receive exceptional service and support across all channels. You will be responsible for managing day-to-day customer service operations, training and coaching customer service representatives, monitoring service quality, and implementing strategies to improve customer satisfaction and loyalty. The ideal candidate will have a strong background in customer service, excellent leadership abilities, and a passion for exceeding customer expectations. Proficiency in customer relationship management (CRM) software and call center technologies is required. You should be adept at handling escalated customer issues, analyzing customer feedback, and driving continuous improvement within the team. Strong problem-solving skills and the ability to foster a positive team environment are essential.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Supervise and guide a team of customer service representatives.
- Train new team members and provide ongoing coaching and performance feedback.
- Monitor customer interactions to ensure quality and adherence to service standards.
- Handle escalated customer complaints and resolve issues effectively.
- Develop and implement strategies to improve customer satisfaction and retention.
- Analyze customer service data and metrics to identify trends and areas for improvement.
- Ensure efficient operation of the customer service department.
- Collaborate with other departments to address customer needs and improve overall service.
Qualifications:
- Proven experience in customer service, with at least 2 years in a supervisory or team lead role.
- Strong leadership, coaching, and mentoring skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in CRM software and customer support tools.
- Ability to handle difficult customer situations calmly and professionally.
- Understanding of key customer service metrics and KPIs.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
70111 Banjarmasin, South Kalimantan
IDR5 month
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for dedicated and customer-focused individuals to join their team as Customer Service Representatives. This role is based in Banjarmasin, South Kalimantan. As a Customer Service Representative, you will be the primary point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. Your responsibilities will include answering phone calls, responding to emails and chat messages, processing customer requests, and documenting customer interactions in the CRM system. You will need to develop a comprehensive understanding of our client's products and services to effectively address customer needs and concerns. Strong communication, listening, and problem-solving skills are essential for this role. The ideal candidate will be patient, empathetic, and possess a friendly demeanor. We are looking for individuals who are eager to learn, adaptable, and committed to providing excellent service. This is a fantastic entry-level opportunity to build a career in customer support and make a real difference in customer satisfaction. You will be part of a supportive team environment. Prior experience in customer service is beneficial but not required, as comprehensive training will be provided. The successful candidate will demonstrate reliability, professionalism, and a genuine desire to help customers.
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