1,490 Application Support jobs in Indonesia

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Skilled Services Technician has solid relevant experience and is responsible for basic equipment setup and configuration of associated software at client sites.

This role collaborates and works closely with the engineering team to provide install and break/fix functions for clients and may also install and test both new software and/or hardware.

This role is required to maintain both servers and/or network hardware and will also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate.

The Skilled Services Technician provides telephonic, remote, and on-site support to clients and often acts as an informal team leader.

Key responsibilities:

• Provides support when problems arise and maintains a log and/or list of all the required repairs.
• Carries out routine server and/or network maintenance tasks.
• Does setup and maintenance of backup systems for desktops and file servers.
• Engages with clients and may assist with software and hardware installation and break/fix function at levels of complexity requiring considerable judgement and initiative.
• Ensures the operational hardware and the associated software are installed on client sites.
• Tests installations and assist with fixing performance issues of installed software, escalating problems where applicable.
• Contributes to client engagement and the success of the team by working with the team to ensure a quality solution for the client.
• Proactively monitors the ITSM queues.
• May act as an informal team leader.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Displays excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Good problem-solving skills.
• Ability to work as part of a team and communicate and work across different cultures and social groups.
• Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience.
• Ability to adapt to different requirements/scenarios.
• Active Directory knowledge (moving of user/computers accounts between OUs/disabling computers).

Academic qualifications and certifications:

• High school diploma or equivalent qualification.
• Relevant vendor and product certification together with the required vocational training completed preferred.
• A+ certification is beneficial, but not crucial.

Required experience:

• Solid demonstrable related experience grained within a similar IT environment.
• Solid demonstrable related experience with the relevant operating systems on server platforms.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us .

Deskripsi Pekerjaan:

Bertanggung jawab dalam pengawasan, pengelolaan, dan pengembangan aplikasi internal perusahaan, termasuk memastikan kelancaran operasional sistem, mendukung kebutuhan pengguna (user support), serta berkoordinasi dengan tim IT dan pihak eksternal terkait.

Ruang lingkup pekerjaan meliputi:

• Mengelola dan memantau aplikasi web & mobile perusahaan.

• Memberikan dukungan aplikasi internal dan Odoo ERP (user management, konfigurasi, integrasi, basic troubleshooting).

• Menangani kendala penggunaan aplikasi (bug, error, data update).

• Berkoordinasi dengan vendor untuk patching, update, dan pengembangan aplikasi.

• Melakukan basic maintenance database (PostgreSQL), backup & restore.

• Membuat dokumentasi teknis & user manual.

• Support user di Head Office, Branch Office, dan Site Project.

I. Kualifikasi

• Minimal S1 di bidang Teknologi Informasi, Ilmu Komputer, Sistem Informasi, atau jurusan terkait.

• Memiliki pengalaman kerja 3–5 tahun di bidang application support, web/mobile application management, software development, atau implementasi software.

• Pengalaman bekerja dengan vendor IT/software house (kordinasi proyek & support)

• Berpengalaman dalam implementasi, konfigurasi, dan support aplikasi Odoo (ERP).

• Memahami dengan baik application lifecycle management (installasi, konfigurasi, update, patching, troubleshooting).

• Berpengalaman dengan Laravel (PHP framework) untuk backend & API.

• Memahami framework) untuk aplikasi web.

• Familiar dengan React Native untuk aplikasi mobile Android & iOS.

• Menguasai database management (PostgreSQL untuk Odoo, MySQL, SQL Server, atau relational database lainnya).

• Memahami konsep REST API (JSON) dan cara integrasi antar aplikasi

• Berpengalaman dalam application support untuk ERP, HRIS, DMS, atau sistem aplikasi internal.

• Memiliki pengetahuan tentang Google Play Console atau proses deployment aplikasi (nilai tambah).

• Familiar dengan cloud server

• Memahami dasar deployment aplikasi (CI/CD, version control Git).

• Memahami dasar jaringan, server, dan integrasi sistem.

• Mampu membuat dokumentasi teknis, SOP, dan user manual.

• Memiliki keterampilan troubleshooting & problem-solving yang baik untuk isu aplikasi.

II. Kemampuan Non-Teknis (Soft Skills)

• Memiliki kemampuan leadership & koordinasi

• Keterampilan komunikasi & interpersonal yang baik (berhubungan dengan user, vendor, maupun manajemen).

• Analitis, detail-oriented, dan teliti.

• Mampu bekerja di bawah tekanan serta mengelola beberapa tugas/proyek sekaligus.

• Proaktif dan inovatif dalam memberikan ide process improvement.

III. Persyaratan Lain

• Bersedia bekerja di Head Office, serta memberikan support ke Branch Office dan Project Site jika diperlukan.

• Memahami prinsip dasar IT Governance (change management, access control, dokumentasi).

• Menjunjung tinggi kerahasiaan data dan kepatuhan terhadap kebijakan IT.

• Menguasai Bahasa Inggris dasar untuk membaca dokumen

Jam Kerja:

08:00 – 17:00 (8 jam kerja, 1 jam istirahat)

Senin – Jumat (5 hari kerja)

Office Hour (non-shifting), dengan kesiapan on-call jika diperlukan.

Requirement:

• Minimum 2 tahun pengalaman di bidang Application Support.
• Berpengalaman menggunakan Linux (RHEL & CentOS).
• Memiliki pengetahuan dasar tentang SQL Queries, Stored Procedures, dan Functions.
• Memiliki kemampuan analitis dan problem solving yang baik.
• Fasih berbahasa Indonesia dan Inggris.
• Memiliki keterampilan interpersonal, komunikasi, dan kerja sama tim yang baik.
• Mampu bekerja mandiri maupun dalam tekanan; responsif dan dapat diandalkan.
• Pengalaman dalam proyek perbankan lebih diutamakan.
• Pemahaman dasar tentang logic akuntansi menjadi nilai tambah.
• Cepat belajar, memiliki sikap proaktif, serta rasa kepemilikan terhadap pekerjaan.

Ketentuan Kerja:

• Jam kerja office hour.
• Full WFO.
• Periode kontrak: 1 tahun.

Jenis Pekerjaan: Kontrak

Panjang kontrak: 12 bulan

Pertanyaan Lamaran:

• Berapa lama pengalaman anda sebagai App Support?
• Apakah anda memiliki pengalaman menggunakan SQL Server or SQL Queries?
• Kapan anda bisa bergabung bersama kami? (ASAP atau cantumkan tanggal tertentu)
• Berapa ekspektasi salary anda untuk posisi ini?

Persyaratan:

• Pendidikan min. S1 di bidang Teknologi Informasi atau Ilmu Komputer.

• Minimal 2 tahun pengalaman sebagai Application Support.

• Memiliki pengetahuan dan pengalaman yang kuat dalam mendukung Infor M3 ERP (preferably on Supply Chain Management solutions).

• Memiliki pengalaman dalam analisis data termasuk pengelolaan data master terpusat akan menjadi nilai tambah.

• Memiliki keterampilan pemecahan masalah yang sangat baik dan berpengalaman dalam pengujian, pemecahan masalah, aktivitas dukungan sistem, dll.

• Memiliki keterampilan berpikir kritis dan analitis yang kuat dengan perhatian terhadap detail untuk menganalisis masalah dukungan dan memberikan solusi yang tepat.

• Memiliki motivasi diri yang tinggi dengan kemampuan untuk mencapai tujuan, etos kerja yang baik, dan disiplin.

Requirements

• Bachelor's degree in IT-related field.
• 3 - 5 years of experience in IT / Cyber Security.
• Familiar with Windows & Linux (Cloud knowledge like AWS, Azure, GCP is a plus).
• Good understanding of networking (TCP/IP, DNS, VPN, Firewall, IDS/IPS).
• Hands-on experience with
  Vulnerability Scanner
  tools (DLP, EDR, SIEM, Mobile App Shield is a plus).
• Able to coordinate with IT and Security teams.
• Experience in analyzing/assessing security products.
• Knowledge of Jira for ticketing.
• Strong analytical, communication, and teamwork skills.
• Background in Infrastructure or Cyber Security preferred.

Responsibilities

• Monitor and maintain security tools performance.
• Handle alerts and incidents from security tools.
• Troubleshoot and resolve technical issues (temporary and permanent solutions).
• Document incidents, resolutions, and SOPs.
• Manage software updates and security patches.
• Test and apply tool upgrades safely.
• Prepare reports for audits and management.
• Support disaster recovery planning.
• Work closely with IT, Security, and Management teams.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Skilled Services Technician has solid relevant experience and is responsible for basic equipment setup and configuration of associated software at client sites.

This role collaborates and works closely with the engineering team to provide install and break/fix functions for clients and may also install and test both new software and/or hardware.

This role is required to maintain both servers and/or network hardware and will also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate.

The Skilled Services Technician provides telephonic, remote, and on-site support to clients and often acts as an informal team leader.

Key responsibilities:

• Provides support when problems arise and maintains a log and/or list of all the required repairs.
• Carries out routine server and/or network maintenance tasks.
• Does setup and maintenance of backup systems for desktops and file servers.
• Engages with clients and may assist with software and hardware installation and break/fix function at levels of complexity requiring considerable judgement and initiative.
• Ensures the operational hardware and the associated software are installed on client sites.
• Tests installations and assist with fixing performance issues of installed software, escalating problems where applicable.
• Contributes to client engagement and the success of the team by working with the team to ensure a quality solution for the client.
• Proactively monitors the ITSM queues.
• May act as an informal team leader.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Displays excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Good problem-solving skills.
• Ability to work as part of a team and communicate and work across different cultures and social groups.
• Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience.
• Ability to adapt to different requirements/scenarios.
• Active Directory knowledge (moving of user/computers accounts between OUs/disabling computers).

Academic qualifications and certifications:

• High school diploma or equivalent qualification.
• Relevant vendor and product certification together with the required vocational training completed preferred.
• A+ certification is beneficial, but not crucial.

Required experience:

• Solid demonstrable related experience grained within a similar IT environment.
• Solid demonstrable related experience with the relevant operating systems on server platforms.

Workplace type:
On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an

email address. If you suspect any fraudulent activity, please
contact us
.

Job Qualifications:

• Bachelor's Degree, Computre Science/Information Technology, Engineering (Computer/Telecomunication), Science & Technology or equivalent

• 1-2 year's of experience in related field

• Strong Knowlededge of SQL Language & Data Processing

• Knowledge of Web Programming Languanges and Development Methodologies

• Business Analysis Techniques - Familiar with techniques witch help in modelling and understanding a business and its operation

• Excellent Analytical Skill & Team Player with good written and oral communication skills

Job Description:

• Delivering support to existing business users, investigating and resolving application errors, data disrepancies and queries

• Ensure that solution and application support documentaiton in maintained to the highest quality and accuracy

Requirement:

• Minimum has graduated in Bachelor degree

• 2-3 years experience as Support Engineer / Developer

• Have experience in Java Programming Language

• Have Experience in Linux

• They must be able to read log, check database and analyze the issues as well

• Experience in configuring web and application server is a must

• Good knowledge in SQL with experience in DBMS such as SQL Server or Oracle DB

• Have experience in Banking Industry

Deskripsi Pekerjaan
Memberikan dukungan teknis dan fungsional terhadap aplikasi perusahaan yang dibangun menggunakan , , TypeScript, Tailwind, serta teknologi lain yang terintegrasi dengan PostgreSQL, MySQL, dan SQL Server. Fokus pada pemeliharaan, troubleshooting, monitoring, serta koordinasi perbaikan untuk memastikan aplikasi berjalan optimal, aman, dan memenuhi kebutuhan bisnis

Persyaratan

• S1 Teknik Informatika, Sistem Informasi, atau bidang terkait
• 11.5 tahun di bidang IT Application Support (lebih baik jika pernah menangani aplikasi berbasis web)
• Pengalaman dengan sistem berbasis JavaScript framework ) menjadi nilai tambah