Customer Service Engineer IV

Jakarta, Jakarta Textron

Posted 3 days ago

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**Customer Service Engineer IV**
**Description**
We are pioneers. We were the first to break the sound barrier and design the first functional jetpack. We were aboard NASA's first lunar mission and brought advanced tiltrotor systems to market. Today, we are defining the future of on-demand mobility. At Bell, we are proud to be an iconic company with superb talent, rapidly creating novel and coveted vertical lift experiences.
Bell is seeking a Customer Service Engineer (CSE), based in Indonesia, to support Bell customers in the Asia Pacific region. This role requires extensive travel to support the assigned territory.
The individual selected for this role will deliver world-class technical support to Bell aircraft owners in the region. This individual is a direct link for the customer to Bell support including technical assistance, aircraft operational guidance, logistical assistance, and sales support. **Job Responsibilities**
Responsible to represent Bell to our customers throughout the world. To develop and enhance customer satisfaction by providing a direct link between various Bell entities and our customers leading to a great customer experience and increased sales.
**Technical Support:**
* Consults on customer technical issues to maintain, repair, and upgrade aircraft.
* Provides hands-on maintenance for Bell aircraft during company-sponsored demonstrations and shows.
* Conducts expert trouble-shooting to minimize aircraft down time and thrill our customers.
* Conducts sign-off of Bell-owned aircraft maintenance activities.
* Develops and conducts formal presentations on maintenance-related topics to customers, which could include conferences, seminars, etc. (e.g. rotor track and balance, human factors)
**Sales Support:**
* Consults the customer on appropriate spare parts and volumes to purchase.
* Establishes relationship between aircraft salesperson and customers, which results in aircraft sales, as well as aftermarket support and services.
* Acts as technical expert to assist salesperson conducting sales demonstration in the field.
* Provides sales support.
**Administrative Support:**
* Interfaces with customers on warranty-related matters to ensure warranty policy and guidelines are being followed.
* Acts as the interface between customers and the Bell commercial business to ease the customer experience during purchase of aftermarket parts and services.
* Assists with scheduling of classes at the Bell Training Academy for foreign entities, and course translation as needed.
* Collects Bell fielded aircraft data, which allows Bell to make decisions on spares sales, service offerings, and new business development.
**General:**
* This position is remotely located and operated independently of direct supervision for decision-making and day-to-day activities.
* This role requires to be on-call 24 hours a day based on the needs of customers for aircraft maintenance and support.
* At least 50% travel is required.
**Qualifications**
* Must have at least 10 years of hands-on helicopter maintenance experience and hold a regulatory body certification, such as an FAA Airframe and Powerplant license or LAME license.
* Must have at least 5 years' experience working on/with Bell helicopters from a maintenance/repair perspective.
* Have experience supporting helicopters in the field and at a Maintenance Centre.
* Be a manager or team leader.
* Preferably have overseas work experience.
* Experience with EFIS and FADEC systems.
* Integrated avionics experience.
* Candidate must read, write, and speak English fluently.
* Must be able to travel with short notice and on weekends as needed.
* Must be able to be on-call 24 hours a day including weekends, as the call is to support aircraft on ground (AOG).
* Must live in or be able to relocate to the service area indicated.
* Physical Requirements:
* Must be physically capable to work on and around aircraft in demanding environments. Must be able to climb ladders, lift up to 25 lbs above head, crawl under aircraft, and work in various weather environments.
* Must have a strong customer service mindset, with the ability to positively impact customer perception of care, attention, and satisfaction. Customer satisfaction is the primary focus of this position and is expected to translate to customer loyalty to the Bell brand.
_Don't miss the chance to join a diverse, inclusive environment where you feel a sense of belonging. As a member of our global workforce, you will collaborate with dedicated, enthusiastic teams where unique experiences, backgrounds and ideas combined with a strong passion for our products take us above and beyond flight_ **.**
**Recruiting Company:** Bell Textron Inc.
**Primary Location:** Indonesia-Jakarta
**Job Function:** Product Support
**Schedule:** Full-time
**Job Level:** Individual Contributor
**Job Type:** Standard
**Shift:** First Shift
**Travel:** Yes, 50 % of the Time
**Job Posting:** 06/09/2025, 10:25:26 PM
**Job Number:** 333001
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Advisor I, Customer Service - Indonesia

Jakarta, Jakarta Concentrix

Posted 27 days ago

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Job Title:
Advisor I, Customer Service - Indonesia
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
IDN Jakarta
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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lowongan kerja customer service jakarta

Jakarta, Jakarta Mayora group

Posted 16 days ago

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Lowongan Kerja SMA/SMK PT Mayora Indah Tbk (Mayora Group)

1. Posisi : Oреrаtоr Prоdukѕі
Kuаlіfіkаѕі :

  • Pеndіdіkаn Mіnіmаl SMK atau SMA Semua Juruѕаn.
  • Memiliki Pengalaman di Arеа Operator Prоdukѕі Jadi Nilai Tambah
  • Mеmіlіkі Ketelitian, Disiplin dan Tanggung Jawab.
  • Tеrbіаѕа Bеkеrjа dengan Sіѕtеm Monoton (Tidak Mudаh Bosan).
  • Dараt Bеkеrjа Sесаrа Indіvіdu аtаuрun Berkelompok.
  • Bersedia Bеkеrjа dеngаn Sistem Shіft.
  • Bеrѕеdіа di tempatkan dі Plant Mayora Group Jakarta, Tangerang, Bekasi Dan Bogor

Informasi Pendaftaran :
Apabila kamu memenuhi kualifikasi diatas dan berminat bekerja di PT Mayora Indah Tbk, Silahkan kirim surat lamaran beserta CV dan foto terbaru kamu Melalui

Link Daftar Ini

Jika kamu memenuhi kualifikasi, kamu akan dipanggil untuk mengikuti test seleksi.
Lowongan kerja terbuka Untuk Umum

Lowongan kerja ini tidak dipungut biaya. Lamaran yang tidak memenuhi kualifikasi diatas tidak akan diproses. Hanya kandidat terbaik yang akan dipanggil untuk mengikuti seleksi tahap selanjutnya.

Alamat PT Mayora Indah (Mayora Group)

Head Office Gedung Mayora Group Headquarter
Jl. Daan Mogot KM 18, Cengkareng, Jakarta

Tangerang Factory Jl. Daan Mogot Km 19,
Batuceper, Tangerang

Jl. Raya serang Km. 12,5 Desa Bitung Jaya,
Kecamatan Cikupa, Tangerang

Cibitung Factory Kawasan Industri MM2100
Jl. Jawa Blok H No. 10, Cibitung, Bekasi

Pabrik Mayora Bogor

Jl. Raya Tajur No.89, RT.01/RW.07, Pakuan, Kec. Bogor Sel., Kota Bogor

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ASEAN Industry Architect Lead - Financial Services (Indonesia)

Jakarta, Jakarta Microsoft Corporation

Posted 13 days ago

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**ASEAN Industry Architect Lead - Financial Services (Indonesia)**
Microsoft's Enterprise Account Team focuses on empowering customers on their AI Transformation journey. This team is responsible for envisioning new possibilities for our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.
This opportunity involves working at the intersection of business and technology, with the opportunity to accelerate your career growth, develop deep technology acumen & engage on large strategic customer partnerships. This role will have a heavy focus on accelerating growth in the Financial Services industry, across banking, capital markets, insurance as well as Fintech organisations.
As an Enterprise Account Technology Strategist, you will have the opportunity to design and drive leading edge technology initiatives in partnership with your customers, both supporting your customers' desired business outcomes and achieving Microsoft's business objectives. Paired with an Enterprise Account Executive, leveraging your large, multi-functional v-team across the breadth of the Microsoft product portfolio and the vast catalog of Microsoft Partner offerings, you will build and grow your network of technology executives within your customers and bring industry-relevant solutions to help the customers adopt and embrace AI technologies.
With a proven history of innovating technical solutions to achieve customers' business objectives and achieving account growth targets, this role will give you the opportunity to combine your technology and industry knowledge to deliver on AI solutions to accelerate your customers' AI vision and to ultimately become their trusted technology advisor.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Customer AI and Security Strategy Leadership - Document and articulate the customer's business objectives, technology landscape and AI and Security strategy.
+ Technology Relevant Trusted Seller - Drive Microsoft Business growth including partner co-sell motions and governance around consumption and intent to use
+ Technology Leadership across Solution Areas - Lead AI, (including data and migration) and Security, conversations across the rooms of the house showcasing how they align to the customers business priorities.
+ Industry Knowledge - Apply expertise in customer businesses, technology platforms and industry to build AI technology strategy with the customer that is aligned to business outcomes. Challenge customers' assumptions with constructive dialogue about their business and technology.
+ Applies expertise (deep expertise across few accounts or broad expertise across many accounts) and thought leadership to identify and inform the development of the right Industry Sales Kits and industry partners within the customer's vertical industry.
+ Articulates and understands specific industry-related market trends, as well as customer threats, opportunities, and barriers to growth as they relate to the customer's broader industry.
**Qualifications**
**Required (RQs)**
+ Bachelor's degree in computer science, Information Technology, engineering, business or related field
+ OR equivalent experience
+ 8+ years technical consultative selling, business consulting, technical consulting, practice building, or related technical/sales experience
+ OR equivalent experience
**Preferred Qualifications (PQs)**
+ 15+ years technical consultative selling, business consulting, technical consulting, practice building, or related technical/sales experience
+ OR equivalent experience
+ 8+ years experience in relevant customer industry
+ 8+ years experience in digital transformation, or using technology to drive customer business outcomes
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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Field Sales Representative, Financial Services, Google Cloud (English, Bahasa Indonesia)

Jakarta, Jakarta Google

Posted 14 days ago

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Minimum qualifications:
+ Bachelor's degree or equivalent practical experience.
+ 10 years of experience in a quota-carrying software sales or hardware sales role, in a technology company.
+ Experience engaging banking clients or clients from the financial services industry.
+ Experience in promoting cloud-based enterprise solutions.
+ Ability to communicate in English and Bahasa Indonesia fluently, to engage with clients in the Indonesia market.
Preferred qualifications:
+ Experience in hybrid-Cloud environment which includes both on premise and public cloud.
+ Experience selling cloud solutions, infrastructure software, databases, analytic tools, or applications software across multiple industries, aligning solutions to drive business outcomes.
+ Experience working with, and leading, cross-functional teams including customer engineers and customer's technical leads and partners in implementations and negotiations.
+ Experience acquiring new logos at scale and securing foundational workload(s) to accelerate consumption business.
+ Experience with large, complex commercial and legal agreements within Procurement, Legal, and Business teams.
+ Ability to leverage C-level relationships with multiple executives to optimize software sales.
As a member of the Google Cloud team, you inspire leading companies, schools, and government agencies to work smarter with Google tools like Google Workspace, Search, and Chrome. You advocate for the innovative power of our products to make organizations more productive, collaborative, and mobile. Your guiding light is doing what's right for the customer, you will meet customers exactly where they are at and provide them the best solutions for innovation. Using your passion for Google products, you help spread the magic of Google to organizations around the world.
In this role, you will help shape the future of financial services industry businesses and use technology to connect with customers, employees and partners. You will leverage existing relationships with executives, develop new relationships and act as a reliable business partner to understand company issues and goals.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
+ Understand financial services industry customer's technology footprint, growth plans, business drivers, technology strategy, and external landscape.
+ Drive business development, forecast accurately, and achieve goals by leading customers through the entire business process.
+ Build and grow executive relationships with financial services industry customers, and contribute existing cross-organization relationships to help grow into new organizations. Influence long-term tactical direction and serve as a business partner.
+ Lead account strategy in generating and developing business growth opportunities with clients in the financial services industry, working collaboratively with Customer Engineers, and Google Partners to maximize growth in the area and create opportunities with large enterprise customers.
+ Manage the entire complex business process presenting to C-level executives in corporate and global customers.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
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