10 Bank Central Asia jobs in Jakarta

Our client is seeking a motivated and experienced Customer Service Team Lead to guide and support their customer service department in Jakarta, Jakarta, ID . In this role, you will be responsible for managing a team of customer service representatives, ensuring they provide exceptional support to our clients' customers. Your duties will include training new team members, setting performance goals, conducting performance reviews, and providing ongoing coaching and feedback. You will also handle escalated customer issues, ensuring timely and satisfactory resolutions. Developing and implementing customer service policies and procedures to improve efficiency and customer satisfaction is a key part of this role. You will monitor team performance metrics, analyze customer feedback, and identify areas for improvement. Collaboration with other departments, such as sales and technical support, is crucial to ensure a seamless customer experience. We are looking for an individual with strong leadership qualities, excellent problem-solving skills, and a deep commitment to customer satisfaction. The ability to motivate and inspire a team is essential. A Bachelor's degree in a relevant field is preferred, along with at least 3-5 years of experience in customer service, with at least 1-2 years in a supervisory or leadership role. Exceptional communication, interpersonal, and conflict-resolution skills are a must. This is a fantastic opportunity to take on a leadership position within our client's dynamic customer service operations in Jakarta , making a tangible difference in customer loyalty and retention.

Our client is seeking a dedicated and empathetic Senior Customer Service Representative to join their remote support team. This role is crucial for delivering exceptional customer experiences, resolving inquiries, and building lasting relationships with our client's customer base. You will be responsible for handling a high volume of customer interactions via phone, email, and chat, providing accurate information, troubleshooting issues, and ensuring customer satisfaction. The ideal candidate is a patient communicator with strong problem-solving skills and a commitment to service excellence.

Key Responsibilities:

• Respond to customer inquiries and resolve issues promptly and efficiently across multiple communication channels (phone, email, chat).
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer problems and guide them towards satisfactory solutions.
• Escalate complex issues to the appropriate departments when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify opportunities to improve customer service processes and suggest enhancements.
• Maintain a high level of product knowledge to effectively assist customers.
• Adhere to service level agreements (SLAs) and quality assurance standards.
• Build rapport with customers and foster a positive customer experience.
• Participate in team meetings and training sessions to enhance skills and knowledge.
• Contribute to a positive and collaborative remote team environment.

Qualifications:

• Proven experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a fast-paced remote environment.
• Patience, empathy, and a customer-centric attitude.
• Comfortable working with technology and learning new software.
• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Previous experience in remote work is highly desirable.
• Ability to maintain a professional and positive demeanor.

This is an excellent remote opportunity for individuals passionate about customer care and seeking a stable, fulfilling role.

Our client is seeking a highly skilled and customer-focused Senior Customer Service Representative to join their team in **Jakarta, Jakarta, ID**. This position operates on a hybrid model, offering a blend of in-office and remote work. The ideal candidate will be dedicated to providing exceptional support to our client's diverse customer base, resolving inquiries efficiently and professionally. Responsibilities include handling complex customer issues, troubleshooting technical problems, providing product information, managing customer accounts, and escalating unresolved issues to appropriate departments. You will act as a primary point of contact, ensuring customer satisfaction and loyalty through outstanding service. Key duties involve responding to customer queries via phone, email, and chat; documenting customer interactions accurately; identifying patterns in customer feedback to suggest service improvements; and adhering to service level agreements. The successful candidate will possess excellent communication and interpersonal skills, strong problem-solving abilities, and a patient, empathetic demeanor. Experience in a customer-facing role, preferably in a support or helpdesk environment, is required. Proficiency in CRM software and a good understanding of the company's products and services are essential. We are looking for a proactive individual who can work both independently and as part of a team, contributing to a positive customer experience. This role offers an excellent opportunity to develop your skills in customer relations and problem resolution within a supportive and dynamic work environment. A high school diploma or equivalent is required; further education or certifications in customer service are advantageous. Join our client and be a vital part of their commitment to customer excellence in the vibrant city of Jakarta.

Job Title:
Advisor I, Customer Service - Indonesia
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
IDN Jakarta
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Our client is looking for a proactive and empathetic Customer Service Representative to join their support team, operating primarily remotely from **Jakarta, Jakarta, ID**, but with the flexibility to engage in occasional in-person meetings. You will be the first point of contact for customers, providing exceptional support and resolving technical issues efficiently. Your role is critical in maintaining customer satisfaction and loyalty.

Key responsibilities include:

• Answering customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnosing and troubleshooting technical problems with products or services.
• Providing clear, concise, and step-by-step solutions to customer issues.
• Escalating complex issues to higher-level support teams when necessary.
• Documenting all customer interactions and resolutions in the CRM system.
• Educating customers on product features and best practices.
• Gathering customer feedback and reporting it to the relevant departments for service improvement.
• Maintaining a high level of customer satisfaction by resolving issues effectively and courteously.
• Adhering to company policies and service level agreements (SLAs).
• Participating in ongoing training to stay updated on product knowledge and support techniques.

The ideal candidate will have a high school diploma or equivalent, with some college coursework or a degree being advantageous. Previous experience in customer service or technical support, particularly in a remote setting, is highly preferred. Excellent communication (verbal and written), active listening, and problem-solving skills are essential. A patient and customer-centric attitude is crucial. Familiarity with helpdesk software and CRM systems is a plus. This is a primarily remote position, with occasional opportunities for hybrid engagement for team meetings or training sessions in Jakarta.

Our client, a leading technology services provider, is looking for an experienced Customer Service Supervisor to lead their Technical Support team in **Jakarta, Jakarta, ID**. This role is crucial for ensuring exceptional customer support and efficient resolution of technical issues. You will supervise a team of technical support representatives, providing guidance, training, and performance management to maintain high service levels. The ideal candidate will have a strong background in customer service, excellent problem-solving skills, and a deep understanding of technical support operations. Responsibilities include monitoring team performance, handling escalated customer inquiries, developing and implementing support strategies, and ensuring adherence to service level agreements (SLAs). You will also be responsible for coaching team members, identifying training needs, and fostering a positive and productive work environment. Strong communication skills, empathy, and the ability to motivate a team are essential. This role offers a hybrid work arrangement, combining on-site supervision and team engagement with flexible remote work options. You will play a key role in enhancing customer satisfaction and retaining clients through superior technical support.

Key Responsibilities:

• Supervise and manage a team of technical support representatives, ensuring efficient and effective customer service delivery.
• Monitor team performance against key performance indicators (KPIs) and service level agreements (SLAs).
• Provide coaching, feedback, and ongoing training to team members to enhance their skills and performance.
• Handle escalated customer issues and complaints, ensuring timely and satisfactory resolution.
• Develop and implement support policies, procedures, and best practices.
• Analyze customer support data to identify trends, root causes of issues, and areas for improvement.
• Create and maintain support documentation, knowledge bases, and FAQs.
• Ensure the team meets quality standards for customer interactions and issue resolution.
• Collaborate with other departments (e.g., Product, Engineering) to address recurring technical issues and improve product offerings.
• Manage staff scheduling, workload distribution, and performance evaluations.
• Foster a positive and motivating team environment.
• Contribute to the recruitment and onboarding of new technical support staff.
• Stay informed about product updates and new technologies relevant to customer support.
• Report on team performance, customer feedback, and operational metrics to management.

Required Qualifications:

• Bachelor’s degree in a related field or equivalent practical experience.
• Minimum of 5 years of experience in customer service or technical support roles, with at least 2 years in a supervisory or team lead capacity.
• Proven ability to manage and motivate a team.
• Strong understanding of technical support processes and customer relationship management (CRM) systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in troubleshooting common technical issues related to software or hardware.
• Ability to work effectively in a hybrid environment, balancing remote and on-site responsibilities.
• Demonstrated ability to handle difficult customer situations with professionalism and empathy.
• Experience in the technology or telecommunications industry is a plus.
• Familiarity with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).

Our client is seeking an experienced and customer-centric Senior Customer Service Team Lead to manage and inspire their fully remote customer support team. In this crucial role, you will be responsible for overseeing daily operations, ensuring high levels of customer satisfaction, and driving team performance to meet key service metrics. Your duties will include providing leadership and coaching to customer service representatives, handling escalated customer issues, and developing training materials to enhance team skills. You will also be instrumental in implementing and refining customer service processes and policies to improve efficiency and customer experience.

The Senior Customer Service Team Lead will monitor team performance using various metrics, provide regular feedback, and conduct performance reviews. You will analyze customer feedback and service trends to identify opportunities for improvement and proactive problem-solving. This role requires exceptional communication, interpersonal, and problem-solving skills, along with a deep understanding of customer service best practices. You should be proficient in using customer relationship management (CRM) software and other support tools. The ability to foster a positive and productive team environment in a remote setting is essential.

Key Responsibilities:

• Lead, coach, and mentor a team of customer service representatives.
• Manage daily customer service operations and ensure service level agreements are met.
• Handle escalated customer inquiries, complaints, and issues with professionalism and efficiency.
• Monitor team performance metrics and provide regular feedback and coaching.
• Develop and deliver training programs to enhance agent skills and knowledge.
• Analyze customer feedback and service trends to identify areas for improvement.
• Implement and optimize customer service processes and policies.
• Ensure accurate and efficient use of CRM systems and support tools.
• Foster a positive and collaborative team environment.
• Contribute to the development of customer service strategies.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 3-5 years of experience in customer service, with at least 1-2 years in a supervisory or team lead role.
• Proven experience in managing and coaching remote customer service teams.
• Strong understanding of customer service principles, techniques, and metrics.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in CRM software (e.g., Zendesk, Salesforce Service Cloud) and helpdesk platforms.
• Ability to analyze data and identify trends to drive service improvements.
• Strong leadership qualities and the ability to motivate a team.
• Adaptability and resilience in managing customer interactions.
• Must be self-motivated and able to work effectively independently in a remote environment.

This is a fully remote position, allowing you to lead a high-performing team and enhance customer experiences from anywhere.

Our client is seeking an experienced and motivating Customer Service Team Lead to manage their technical support team. This is a fully remote position, requiring leadership and oversight of a distributed team. You will be responsible for guiding, coaching, and developing customer service representatives to ensure exceptional service delivery and customer satisfaction. Key responsibilities include monitoring team performance, setting performance goals, conducting training sessions, resolving escalated customer issues, and implementing best practices in customer support. You will also contribute to the development of support processes and knowledge bases. The ideal candidate will have a minimum of 3-5 years of experience in customer service or technical support, with at least 1-2 years in a team lead or supervisory role. Strong knowledge of customer service principles, CRM software, and ticketing systems is essential. Excellent communication, interpersonal, and problem-solving skills are required. You must be able to motivate and inspire a team, manage performance effectively, and handle difficult customer interactions professionally. Experience in the technology sector and familiarity with remote team management tools are highly desirable. A passion for customer success and a commitment to continuous improvement are crucial for this role.

Our client, a prominent player in the financial services sector, is seeking a Senior Risk Analyst to join their esteemed team. This role is primarily remote, offering flexibility for highly analytical and detail-oriented professionals. The Senior Risk Analyst will be instrumental in identifying, assessing, and mitigating various types of risks, including market risk, credit risk, operational risk, and compliance risk, across the organization. You will be responsible for developing and implementing robust risk management frameworks, policies, and procedures. Key tasks include conducting quantitative and qualitative risk assessments, performing data analysis using statistical tools, developing risk models, and preparing comprehensive reports for senior management and regulatory bodies. The ideal candidate will possess a strong understanding of financial markets, financial instruments, and regulatory requirements. Excellent analytical skills, proficiency in data analysis software (e.g., R, Python, SQL), and strong communication abilities are essential. You will contribute to shaping the company's risk appetite and strategy, ensuring sound risk governance and compliance. This position provides a challenging and rewarding environment for individuals looking to make a significant impact in risk management within a leading financial institution. We value candidates who are proactive, have a keen eye for detail, and can work independently to deliver high-quality analysis and recommendations. Experience with enterprise risk management (ERM) systems is a plus.

Responsibilities:

• Identify, assess, and monitor financial and operational risks.
• Develop and implement risk management policies and procedures.
• Conduct quantitative and qualitative risk analysis and modeling.
• Analyze financial data and market trends to identify potential risks.
• Prepare risk reports and present findings to senior management.
• Ensure compliance with regulatory requirements and industry best practices.
• Develop and maintain risk assessment tools and methodologies.
• Collaborate with various departments to embed risk management practices.
• Monitor the effectiveness of risk mitigation strategies.
• Stay updated on emerging risks and regulatory changes.

Qualifications:

• Bachelor's degree in Finance, Economics, Mathematics, Statistics, or a related field.
• Master's degree or relevant professional certifications (e.g., FRM, PRM, CFA) preferred.
• Minimum of 6 years of experience in risk management or a related analytical role in the financial services industry.
• Strong understanding of financial risk principles and regulations.
• Proficiency in data analysis tools and programming languages (e.g., SQL, Python, R).
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple priorities in a remote setting.
• Experience with financial modeling and risk simulation techniques.

The role is based in Jakarta, Jakarta, ID , but is primarily remote.