160 Beverage Industry jobs in Indonesia

JOB SUMMARY

The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages sales efforts for the hotel including local corporate and social catering.

• Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.

• Responds to incoming catering opportunities for the hotel.

• Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.

• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the hotel based on market conditions and hotel needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Designs, develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Manages catering sales revenue and operation budgets, and provides forecasting reports.

• Develops menus which drive sales.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Participates in and practices daily service basics of the brand.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

• Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.

• Executes and supports the company's Customer Service Standards and hotel's Brand Standards.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Gains understanding of the hotel's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

• Develops a close working relationship with operations to ensure execution of strategies at the hotel level.

Additional Responsibilities

• Performs other duties, as assigned, to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Food & Beverage Sales Executive is responsible for proactively soliciting and managing restaurant sales-related opportunities. He / she actively up-sells each business opportunity to maximize revenue opportunities through in-house as well as hot zone sales efforts and achieves personal and team related revenue goals. This role is responsible for driving customer loyalty by delivering service excellence throughout each customer experience, providing service to customers in order to grow the business.

What will I be doing?
As the Food & Beverage Sales Executive, you will be responsible for performing the following tasks to the highest standards:

• Work collaboratively with the Sales & Marketing department to generate opportunities for new business.
• Build and strengthen relationships with existing and new customers to enable future bookings, including in-house promotions, sales calls, entertainment and an active involvement in restaurant service during peak hours.
• Develop relationships within the community to strengthen and expand customer base for restaurants' sales opportunities.
• Manage and develop relationships with key internal and external stakeholders.
• Drive in-house capture ratio by working closely with the Marketing Communications department to establish promotions.
• Actively be around in the hotel public areas to engage with guests and generate additional business.
• Develop, plan and execute all Food & Beverage promotions with the Operations and Commercial departments for both internal and external communications related promotions.
• Be an ambassador for the Dining Club Program, communicate and support the Sales team by driving sales and obtaining feedback on the program.
• Explore opportunities for hosting social events such as birthday parties, secretary parties and networking events in order to maximize revenue.
• Work with the Marketing Communication department on restaurant related promotional activities for hot zones near the hotel.
• Partner with Sales and Marketing Account Managers to visit potential accounts and drive restaurant business.
• Attend social functions in order to meet new business opportunities.
• Use negotiating skills and creative selling abilities to create additional restaurant business.
• Execute and support the operational aspects of business booked.
• Understand and create awareness of promotional activities of competition.
• Understand the overall market competitors' strengths and weaknesses, economic trends, supply and demand, etc. and know how to sell against them.
• Close the best opportunities for the property based on market conditions and property needs.
• Monitor same day selling procedures to maximize restaurant revenue.
• Gain understanding of the property's primary target customer and service expectations, serving customers by understanding their business, business issues and concerns.
• Act as the guest service role model for the restaurants, set a good example of excellent customer service and create a positive atmosphere for guest relations.
• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting customers and ensuring their satisfaction before and during their visit.
• Service customers in order to grow restaurant business.
• Meet with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• During peak hours, help to execute service delivery in outlets to ensure excellent service from point of entry to departure.
• Set a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels.
• Provide services that are above and beyond for customer satisfaction and retention.
• Serve customers by understanding their needs and recommending appropriate features and services that best meet their needs and exceed their expectations.
• Work with the Hostess team to control and monitor restaurant reservation system and maintain restaurant database.
• Carry out other restaurant sales related responsibilities.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?
A Food & Beverage Sales Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 2 year of experience in a related field.
• High School diploma or GED.
• 2 years of experience in Food & Beverage, Sales, Marketing, Guest Services, or related professional area / 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with no work experience required.
• Professional demeanour exhibiting behavioural styles that convey confidence and command respect from others, making a good first impression in alignment with the hotel's values.
• Adaptability in maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
• Drive results by setting high standards of performance for self and / or others, assuming responsibility for work objectives, initiating, focusing, and monitoring the efforts of self and / or others towards the accomplishment of goals, proactively taking action and going beyond what is required.
• Build and contribute to the team by leading and participating as a member of the team, moving towards the completion of common goals while fostering cohesion and collaboration among team members.
• Interact with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Develop and sustain relationships based on an understanding of customer needs and acting consistently.
• Understand and utilize professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function specific work challenges.
• Ensure that efforts serve sales objectives, maximizing the productiveness of interactions by monitoring and building on customers' cues.
• Support the Food & Beverage operation by engaging customers during visits in the restaurants, seeking and taking appropriate actions on customer feedback and taking responsibility for customer satisfaction and loyalty.
• Able to use basic computer hardware and software (e.g., personal computers, word processing software, internet browsers, etc.).
• Able to read and understand work related documents.
• Able to communicate effectively in writing as appropriate for the needs of the audience.

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Work Locations
Doubletree by Hilton - Surabaya, Indonesia

Schedule
Full-time

Brand
Doubletree by Hilton

Job
Food and Beverage

Additional Information

Job Number

Job CategorySales & Marketing

LocationThe Stones Hotel - Legian Bali Autograph Collection, Jl. Raya Pantai Kuta, Legian Bali, Bali, Indonesia

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages sales efforts for the hotel including local corporate and social catering.

• Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.

• Responds to incoming catering opportunities for the hotel.

• Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.

• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the hotel based on market conditions and hotel needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Designs, develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Manages catering sales revenue and operation budgets, and provides forecasting reports.

• Develops menus which drive sales.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Participates in and practices daily service basics of the brand.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

• Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.

• Executes and supports the company's Customer Service Standards and hotel's Brand Standards.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Gains understanding of the hotel's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

• Develops a close working relationship with operations to ensure execution of strategies at the hotel level.

Additional Responsibilities

• Performs other duties, as assigned, to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

• Directing and overseeing all manufacturing operations, including production planning, scheduling, and execution to meet demand.
• Ensuring adherence to strict quality control standards and regulatory compliance (e.g., HACCP, ISO 22000).
• Managing and developing a large production team, fostering a culture of safety, performance, and continuous improvement.
• Optimizing production processes to increase efficiency, reduce waste, and minimize costs.
• Implementing and maintaining lean manufacturing principles and best practices.
• Monitoring key performance indicators (KPIs) and implementing corrective actions to achieve operational goals.
• Managing inventory levels for raw materials and finished goods in coordination with supply chain teams.
• Overseeing equipment maintenance and ensuring operational readiness of all production machinery.
• Developing and managing the departmental budget, controlling expenses, and maximizing profitability.
• Ensuring a safe working environment for all employees, implementing and enforcing safety protocols.
• Collaborating with other departments, such as R&D, Sales, and Logistics, to ensure seamless operations.

• Bachelor's degree in Industrial Engineering, Manufacturing Engineering, Food Science, or a related field. An MBA or Master's degree is a plus.
• Minimum of 7 years of progressive experience in manufacturing operations, with at least 3 years in a management role within the Food & Beverage industry.
• Proven track record of successfully managing large-scale production environments and teams.
• Strong understanding of food safety regulations, quality management systems, and manufacturing best practices.
• Proficiency in lean manufacturing, Six Sigma, or other process improvement methodologies.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities with a data-driven approach to decision-making.
• Experience with production planning and control systems (e.g., ERP, MRP).
• Ability to manage budgets and control operational costs effectively.
• Commitment to maintaining the highest standards of safety and product quality.

• Supervise daily production activities on the manufacturing floor, ensuring efficient workflow and output.
• Manage, train, and motivate a team of production operators to achieve production targets.
• Monitor production processes, identify and resolve operational issues, and implement corrective actions.
• Ensure strict adherence to quality control standards, food safety regulations (HACCP, GMP), and hygiene protocols.
• Maintain accurate production records, including output, waste, and downtime.
• Collaborate with maintenance teams to ensure equipment is in good working order and schedule preventive maintenance.
• Work closely with Quality Assurance to uphold product integrity and compliance.
• Implement lean manufacturing principles and continuous improvement initiatives to enhance productivity and reduce costs.
• Ensure a safe working environment for all production staff, enforcing safety procedures.
• Manage shift schedules and labor allocation effectively.

• Bachelor's degree in Food Science, Engineering, Operations Management, or a related field.
• Minimum of 4 years of experience in production supervision within the food and beverage manufacturing sector.
• Proven experience in managing and leading production teams.
• Strong understanding of food safety standards (HACCP, GMP) and quality control procedures.
• Familiarity with lean manufacturing principles and process improvement techniques.
• Excellent problem-solving, decision-making, and organizational skills.
• Strong communication and interpersonal abilities.
• Ability to work effectively in a hybrid role, balancing floor supervision with administrative tasks.
• Proficiency in relevant manufacturing software is a plus.

• Supervise and manage daily production activities to meet output and quality targets.
• Lead, train, and motivate a team of production operators and staff.
• Ensure adherence to all safety, hygiene, and quality standards (GMP, HACCP).
• Monitor production processes and identify areas for improvement in efficiency and cost reduction.
• Develop and implement production schedules to meet demand.
• Oversee the operation and maintenance of production machinery.
• Troubleshoot and resolve production-related issues in a timely manner.
• Maintain accurate production records and reports.
• Ensure compliance with all company policies and regulatory requirements.
• Promote a safe working environment and encourage teamwork.

• Bachelor's degree in Food Technology, Industrial Engineering, Operations Management, or a related field.
• 5+ years of experience in a production supervisory role, preferably within the food and beverage industry.
• Strong knowledge of food manufacturing processes, GMP, and HACCP principles.
• Proven leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Good understanding of production planning and scheduling.
• Familiarity with quality control procedures in a manufacturing setting.
• Strong communication and interpersonal skills.
• Ability to work effectively in a demanding production environment.

• Develop, implement, and maintain comprehensive quality control systems and procedures aligned with industry best practices and regulatory requirements (e.g., HACCP, ISO 22000).
• Oversee all stages of the production process to ensure product quality, safety, and consistency.
• Manage and train a team of quality control technicians and inspectors.
• Conduct regular quality audits, inspections, and product testing.
• Analyze quality data, identify trends, and implement corrective and preventive actions to address any deviations.
• Collaborate with R&D, production, and supply chain teams to ensure quality is integrated into product development and sourcing.
• Investigate customer complaints and non-conformance issues, implementing appropriate resolutions.
• Maintain all quality control documentation, records, and reports.
• Ensure compliance with all relevant national and international food safety regulations.
• Develop and implement training programs for production staff on quality standards and procedures.
• Stay current with advancements in food technology, quality control methodologies, and regulatory changes.
• Manage laboratory operations and ensure equipment is properly calibrated and maintained.

• Bachelor's degree in Food Science, Chemistry, Biology, or a related field; a Master's degree is a plus.
• Minimum of 7 years of progressive experience in quality control/assurance within the Food & Beverage manufacturing sector.
• In-depth knowledge of food safety standards, regulations, and quality management systems (e.g., HACCP, GMP, ISO 22000).
• Proven experience in managing and leading a quality control team.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and reporting abilities.
• Proficiency in laboratory analysis and quality control equipment.
• Familiarity with statistical process control (SPC) techniques.
• Ability to work effectively in a fast-paced manufacturing environment.
• Fluency in Bahasa Indonesia and English is essential for effective communication.