260 Bnb Assistant jobs in Indonesia

Job Descriptions:

• Oversee guest check-in and check-out procedures to ensure a seamless experience
• Respond to guest inquiries in a timely manner
• Coordinate room assignments and maintain accurate status updates in the Realta system
• Ensure the consistent implementation of front office operational procedures, including the accurate processing of financial transactions
• Answer telephone calls and address guest questions and concerns with professionalism

Job Requirements:

• Minimum graduate of hotel school
• Minimum 1 year of working experience as Front Desk Agent
• Familiar with Realta hotel system
• Effective communication skill with ability to manage guest complaints and maintain guest relation
• Willing to be placed in Rancamaya - Bogor

Company Description

Grand Mercure Jakarta Harmoni is strategically located in the heart of Jakarta's Central Business District, offering easy access to shopping centers, embassies, and offices. It is a 30-minute drive from Soekarno Hatta International Airport. As part of AccorHotels's upscale brand, the hotel blends high-quality French hospitality with Indonesia's rich culture and traditions. It provides an upscale accommodation solution for both leisure and business travelers, just five minutes away from the Presidential Palace, National Monument, and Chinatown.

Role Description

This is a full-time on-site role for a Front Desk Representative, located in Jakarta, Indonesia. The Front Desk Representative will be responsible for handling receptionist duties, managing reservations, providing excellent customer service, and maintaining effective phone etiquette. Additionally, the role involves ensuring a positive guest experience, handling inquiries, and assisting with various administrative tasks.

Qualifications

• Proficient in phone etiquette and handling receptionist duties
• Experience in delivering excellent customer service and managing reservations
• Strong communication skills
• Ability to work efficiently in a fast-paced environment and multitask
• Relevant experience in the hospitality industry is advantageous
• High school diploma or equivalent; additional education or training in hospitality management is a plus
• Proficiency in English and Bahasa Indonesia

Company Description

In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with In-Room Playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked pastries at Makaron Bakeshop. Ideally situated, just moments from the Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Easy access to public transport.

Our luxury city hotel ideally situated within moments from the National Monument, Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Access to public transport and the capital's must-see sights are all at your doorstep. Strategically located in Central Jakarta, surrounded by the Central Business District and Jakarta's largest shopping malls, indulge in the exceptional comfort of our city hotel and embark on an unforgettable staycation journey.

Job Description

As a Front Desk Agent, you are the first point of contact for our guests. You are responsible for delivering outstanding service through warm greetings, efficient check-in/check-out procedures, and prompt assistance throughout the guest's stay. You play a critical role in creating a memorable guest experience that reflects the high standards of our hotel.

Key Responsibilities:

• Greet and welcome guests in a professional, friendly manner
• Handle check-in and check-out procedures efficiently and accurately
• Manage guest reservations, both walk-ins and pre-booked
• Address guest inquiries, requests, and complaints promptly and effectively
• Handle billing and payment transactions
• Coordinate with Housekeeping, Concierge, and other departments to meet guest needs
• Maintain knowledge of hotel products, services, and local attractions
• Ensure the front desk area is clean, organized, and presentable at all times
• Uphold confidentiality of guest information and hotel policies
• Follow hotel standard operating procedures and brand standards

Qualifications

Qualifications:

Education & Experience:

• Minimum high school diploma or equivalent (a diploma in Hospitality/Tourism is an advantage)
• Previous experience in a customer service or hospitality role is preferred
• Fresh graduates with internship experience in Front Office are welcome to apply

Skills:

• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Ability to work in a fast-paced environment and manage multiple tasks
• Proficient in Microsoft Office and PMS (Property Management System), e.g., Opera or equivalent
• Professional appearance and positive attitude

Additional Information

Why Join Us?

• Opportunity to be part of a leading international hospitality brand.
• Career growth and development within Accor Hotels.
• Dynamic and supportive work environment.

SUN ISLAND HOTEL & SPA LEGIAN sedang membuka lowongan untuk posisi Penuh waktu Front Desk Agent di Legian, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Tersedia jam fleksibel
• Gaji yang diinginkan: Rp1 per bulan

Alimar Hotel Malang sedang membuka lowongan untuk posisi Penuh waktu Front Desk Agent di Sukoharjo, Jawa Timur. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Tersedia jam fleksibel

• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini

• Menyambut dan melayani tamu serta pengunjung

• Membantu menghubungkan kepentingan tamu dengan bagian dalam perusahaan, serta menyediakan informasi yang mereka butuhkan

• Menerima panggilan telepon masuk

• Melakukan pencatatan buku tamu atau pengunjung

• Memastikan kerapian dan kebersihan area depan dan meja depan

• Menerima tamu cek in dan cek out

• Mereservasikan tamu secara walk in dan OTA

• Memastikan berjalannya SOP perusahaan

Diminta yang berpengalaman di Hotel atau minimal pernah OJT di Hotel sebagai Reception / Front Desk Agent

Nadi Hotel Legian sedang membuka lowongan untuk posisi Penuh waktu Front Desk Agent di Legian, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Mencari kandidat untuk bekerja pada:
• Senin: Pagi, Siang, Sore
• Selasa: Pagi, Siang, Sore
• Rabu: Pagi, Siang, Sore
• Kamis: Pagi, Siang, Sore
• Jum'at: Pagi, Siang, Sore
• Sabtu: Pagi, Siang, Sore
• Minggu: Pagi, Siang, Sore

Bloomfield Bali sedang membuka lowongan untuk posisi Penuh waktu Front Desk Agent di Kerobokan, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Tersedia jam fleksibel
• Gaji yang diinginkan: Rp3,000,000 - Rp3,300,000 per bulan

Organization- Alila Seminyak
Summary
As a Front Desk Agent, your main responsibility is to warmly welcome guests to the hotel and assist them with any queries they have during their stay. You provide guests with an efficient and smooth check in and check out and ensure that all billing is complete and accurate. As a key member of the Front Office team, you always seek to anticipate guests needs to help ensure that their stay is a memorable one.

Qualifications
The successful candidate will meet the following criteria,

• Diploma in Hospitality Management or similar
• Experience in Reception or in a guest service type of role
• Well-groomed, friendly and with a warm personality
• Confident communication skills
• Computer literacy in Opera Fidelio, Micros, Microsoft Office, EDC Machine
• Fluent English language skills

TALENT HUNTER sedang membuka lowongan untuk posisi Penuh waktu Front Desk Agent di Sading, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Mencari kandidat untuk bekerja pada:
• Senin: Pagi, Siang, Sore
• Selasa: Pagi, Siang, Sore
• Rabu: Pagi, Siang, Sore
• Kamis: Pagi, Siang, Sore
• Jum'at: Pagi, Siang, Sore
• Sabtu: Pagi, Siang, Sore
• Minggu: Pagi, Siang, Sore
• Gaji yang diinginkan: Rp3,600,000 per bulan

Cloud Studio sedang membuka lowongan untuk posisi Penuh waktu Front Office Receptionist di Seseh Mengwi, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

· Tersedia jam fleksibel

· Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini

· Gaji yang diinginkan: Rp3,600,000 per bulan