714 Business Analysis jobs in Indonesia
Business Analysis Manager
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Job Title:
Business Analysis Manager (US Market)
Location:
Remote
About DemandLane:
DemandLane specializes in claimant acquisition services for law firms across the United States. Leveraging a vertically integrated platform, we facilitate the acquisition of qualified claimants at scale. Our mission is to connect law firms with individuals actively seeking legal representation after experiencing significant injuries or injustices. By employing cross-channel media campaigns and a rigorous client-qualifying process, DemandLane ensures the delivery of verified claimants and signed retainers.
Why Work with Us:
- Technology-First Approach:
Our advanced technology stack combines automation workflows with best-in-class analytics, enabling rapid scaling from a few to thousands of retainers. - Vertically Integrated Platform:
We merge lead generation, client screening, and intake processes to deliver qualified claimants efficiently. - Consistent Delivery:
Utilizing diversified media sources, we reach hard-to-find claimants and maintain a steady intake volume. - Retainer-Based Pricing:
Clients pay only for intakes that meet their specific criteria, as we handle all preliminary processes. - Commitment to Quality:
Our comprehensive and accurate intake procedures ensure claimants are motivated to pursue their claims.
By integrating technology, strategic media approaches, and a commitment to quality, DemandLane stands as a leader in the claimant acquisition industry, dedicated to connecting law firms with qualified claimants nationwide.
About the Role:
We are looking for a
Business Analysis Manager (US Market)
to drive operational excellence, streamline processes, and optimize engagement strategies across voice, text, and AI-based automation workflows. This role is critical in managing complex dialling strategies, campaign execution, compliance adherence, and process optimization to ensure a high-impact and efficient product operations function.
Key Responsibilities:
1. Project & Process Management
- Oversee and manage the entire
call funnel and texting operations
. - Coordinate
new project setup
and execution. - Develop and maintain
roadmaps
for product operations, aligning with R&D and operational objectives. - Define and implement
best practices
in workflow automation and process optimization.
2. Engagement & Optimization Strategy
- Design and implement
automation workflows
to optimize engagement and conversion rates. - Lead
A/B testing and experimentation
to improve dialling and texting strategies. - Enhance
lead segmentation, ranking, and scoring models
. - Implement
AI-driven engagement workflows
using NLP, LLMs, and intelligent automation.
3. Dialling & Texting Strategy
- Develop and optimize
dialling strategies
to improve conversion rates. - Configure and manage
dialler settings
, including AMD, call routing, and IVR updates. - Oversee
texting operations
, ensuring compliance with 10DLC, toll-free regulations, and carrier guidelines.
4. Compliance & Regulatory Adherence
- Ensure adherence to
FTC, TCPA, and other applicable regulations
. - Monitor and remediate
caller ID flagging
and compliance risks. - Maintain logs, reporting, and proactive alerts for
compliance and risk mitigation
.
5. Data & Performance Analysis
- Conduct
root cause analysis (RCA)
and triage failures in dialling, texting, and automation workflows. - Implement
real-time monitoring of dialler and call performance KPIs
. - Develop
reporting dashboards
and actionable insights to improve campaign efficiency.
6. AI & Automation Integration
- Manage and improve
Text AI and Voice AI
automation workflows. - Work closely with engineering teams to
prioritize feature requests
and enhancements. - Experiment with
new AI-powered engagement tools
to optimize lead qualification.
7. Team & Vendor Management
- Lead cross-functional coordination with
marketing, operations, engineering, and compliance teams
. - Manage relationships with
external vendors
for dialling, messaging, and branded calling solutions. - Train and mentor junior team members, ensuring operational excellence.
Key Skills & Qualifications:
- Project Management Expertise
– Experience in managing complex workflows and optimizing operational processes. - Automation & AI Knowledge
– Understanding of
NLP, LLMs, and workflow automation tools
(e.g., Zapier, Power Automate). - Dialling & Contact Center Operations
– Strong knowledge of
Vicidial, Asterisk, SIP, DID management, and dialling optimization
. - Data Analytics & Experimentation
– Expertise in
cohort analysis, A/B testing, lead segmentation, and funnel analysis
. - Compliance & Risk Management
– Familiarity with
10DLC, TCPA, FTC regulations
, and compliance monitoring. - Campaign & Engagement Strategy
– Ability to design and execute
texting and calling strategies
to enhance conversions. - Cross-functional Collaboration
– Strong communication and coordination skills to work with
engineering, marketing, and ops teams
.
Preferred Experience:
- 5+ years of experience in
Product Operations, Business Operations, Growth, or Contact Center Strategy
. - Prior experience in
fintech, SaaS, e-commerce, or telecommunications
is preferred. - Proven track record in
process automation, workflow optimization, and operational analytics
. - Strong knowledge of
CRM platforms, dialler systems, and customer engagement tools
. - Should be fine working from 5pm to 3am IST
Why Join Us?
- Opportunity to lead and
shape a high-impact product operations team
. - Work in a fast-paced, innovative environment with
cutting-edge AI and automation tools
. - Collaborate with global teams across
US, India, Nigeria, Romania and Indonesia
. - Competitive salary, remote flexibility, and growth opportunities.
Tester (with Business Analysis Skills)
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We are seeking a detail-oriented and analytical Tester with strong Business Analysis capabilities to join our team. This hybrid role involves both ensuring software quality through rigorous testing and bridging business requirements with technical solutions. The ideal candidate will collaborate with stakeholders, developers, and QA teams to ensure requirements are clear, test cases are robust, and delivered solutions meet business needs.
Key Responsibilities
Testing Responsibilities
- Develop, document, and execute detailed test cases and scripts based on business requirements.
- Perform functional, regression, integration, and user acceptance testing (UAT).
- Identify, log, and track defects using tools such as Jira, TestRail, or equivalent.
- Collaborate with developers to reproduce issues and verify defect fixes.
- Support release cutover planning and post-release verification.
Business Analysis Responsibilities
- Engage with stakeholders to elicit, document, and refine business requirements.
- Translate business needs into clear functional specifications and test scenarios.
- Conduct gap analysis and assist in defining solution scope.
- Facilitate requirements workshops and UAT sessions with business users.
- Maintain clear traceability between requirements, test cases, and defects.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
- Proven experience in software testing and business analysis.
- Familiarity with Agile/Scrum methodologies.
- Experience with tools such as Jira, Confluence, Azure DevOps, TestRail, or similar.
- Strong analytical, problem-solving, and communication skills.
- Detail-oriented with a commitment to quality.
- Ability to manage multiple priorities and work independently.
Preferred Skills
- Knowledge of SQL for data validation.
- Experience with ERP/SAP systems.
- Familiarity with UAT and change management processes.
Personal Attributes
- Strong stakeholder engagement skills.
- Adaptability to changing project requirements.
- Proactive and self-motivated.
- Strong documentation and reporting skills.
Business Performance Analysis
Posted today
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Job Description :
- Provide detailed business performance analysis e.g. New branch performance, branch profitability.
- Create executive dashboard.
- Benchmark with publicly listed travel agency.
- Productivity analysis e.g sales to support ratio, job load analysis.
- Analyze financial data and accounting reports to support management decisions.
- Prepare financial analysis reports (budgeting, forecasting, variance).
Qualification :
- Bachelor's degree, in accounting/management.
- 3-4 years of experience in accounting/finance or as a business analyst.
- Preferably, have experience in retail industry.
- Strong knowledge of accounting principles and financial reporting.
- Analytical, detail-oriented, accurate, and communicative.
Business Intelligence
Posted today
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(Junior - Middle Level) - FULL WFO
Location : Cakung, Jakarta Timur
Min. 2 years experience in Data Analysis, Reporting, or BI Development.
Proficiency in Excel and Google Spreadsheet (pivot tables, formulas, data visualization).
Strong knowledge of SQL and database systems (Snowflake, PostgreSQL, etc)
Highly capable with BI tools (MicroStrategy experience will be considered a strong plus.)
Strong analytical and problem-solving ability.
Good communication skills to present insights to non-technical stakeholders.
Detail-oriented, proactive, and able to manage multiple priorities.
Job Description :
Requirement gathering with business users
Requirement assessment to define development complexity
Perform data exploration
Develop robust SQL to meet business user's requirement
Create data vizualization based on business needs
Define technical documentation of each business user's requirement
- Perform SIT & UAT with key users
Business Intelligence
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Key Responsibilities:
- Be the expert in using data to measure and analyse business performance in each our markets and lines of business.
- Explore business issues/opportunities, uncover insights and/or identify targeted areas for business growth.
- Partner with management and operational teams to deep dive on core issues and use our data to find answers.
- Collaborate with various expert teams to rollout effective products/services and to expand data for building richer insights.
- Monitor key metrics and alert the business on potential issues.
- Analyse operational efficiency and build business models to guide decision-making.
- Design market/business intelligence reports and performance measurement dashboards to share with senior management
Requirements/Qualifications(must have):
- Bachelor's/Master Degree, preferably in Analytics, statistics, mathematics or business/marketing management
- 8-10 years + working experience in big data analysis and business model analysis, with independent thoughts and insight.
- Experience of managing teams and senior stakeholders.
- Ability to perceive opportunities from mass data
- Experienced SQL skill
, as well as basic analytical tool such as SAS, SPSS etc. - Excellent communication skills and interpersonal skills.
- English is must.
Business Intelligence
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Job Description
- Partner for credit stakeholders for Paylater and Cash Loan products, need to understand the product, customer, and market needs.
- Collect, clean, and analyze data related to loan repayments, delinquency, and customer behavior.
- Build dashboards and reports to monitor collections KPIs (e.g., delinquency rates, recovery performance, aging buckets).
- Support campaign and experiment analysis, including A/B testing for collection strategies.
- Collaborate with BI team members and business stakeholders to deliver data-driven insights that support operational and strategic decision-making.
- Provide ad-hoc analysis for the Collections and Project teams.
- Contribute to improving data processes, ensuring accuracy, consistency, and reliability of reporting.
Requirements
- Bachelor's degree in Statistics, Mathematics, Engineering, Computer Science, or related field.
- 0–1 year of professional experience in a data-related role (fresh graduates strongly encouraged to apply).
- Proficiency in SQL and spreadsheets (Excel/Google Sheets); familiarity with BI tools such as Power BI, Tableau, or similar.
- Proficiency in Python (for data analysis/modeling) is a strong plus.
- Good communication skills, with the ability to explain insights clearly to non-technical stakeholders.
- Strong analytical and problem-solving skills with great attention to detail.
Business Intelligence
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Job Description
Job Requirement :
- Candidate must own at least Bachelor Degree in Technical Information / Information System / Industrian Engineering or any major with minimun GPA 3.00 (on a scale of 4.00)
- At least 3 years of experience in data processing / visualization
- Having excellent analytical skill, problem solving skills, initiative, team work & excellent communication skill
- Fluent in using query with SQL, DBeaver, PG Admin
- Experience using MicroStrategy or any tools for data processing / visualization and Database tools Experience Greenplum will be a plus
- Understand business process in sales or logistic will be preferred.
Job Description :
- Responsible for the analyze and being a consultant for internal client
- Monitor and maintain data using any tools to processing data
- Design and giving suggestion for data visualization to make a strategic insight for user
- Always do improvement from data visualization
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Business Intelligence
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Company Description
Skyshi Digital Indonesia is a leading software engineering company providing contract-based software engineering services. Our team of experienced professionals works with our clients to develop and execute successful technology strategies.
Requirements
- 2–5 years of experience in business, intelegent, data analysis or a similar role
- Proficiency in PowerBI.
- Strong understanding of data visualization best practices.
- Ability to work with SQL expertise (window functions, CTEs, indexing, etc.). and connect to various data sources.
- Experience in UX/UI for dashboards.
- Experience with dimensional data modeling (star/snowflake schema).
- Familiarity with ETL/ELT tools (e.g. Airflow).
- Experience with version control (Git) and CI/CD for data pipelines.
Note
- This opportunity is for
contract 6 month (extendable)
and
onsite in SCBD - Only shortlisted candidates will be contacted for further recruitment process
Business Intelligence
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Job Description
- Conduct data analysis about driver planning, focusing on performance and resource allocation.
- Design and manage driver pricing strategies, including payouts and bonuses, to align with business goals.
- Lead initiatives to improve algorithms and products.
- Manage profit and loss by optimizing costs with the objective of improving business SOPs (both for drivers & stakeholders).
- Collaborate with cross-functional teams to align data-driven strategies with business objectives.
- Create short and long-term projection based on historical data, market trends, and business assumptions.
Requirements
- Proficiency in SQL.
- Min. 2-3 years of experience in business intelligence, strategic planning, or a related field.
- Previous experience in ride-hailing or food delivery industries is a strong advantage.
- Bachelor's degree in a relevant field (e.g., Engineering, Math, Statistics, or Business) from a top-tier university.
- Highly self-motivated, organized, and capable of working independently with minimal supervision.
- Strong analytical and problem-solving skills, with attention to detail.
- Fluent in English (written and verbal).
Business Intelligence
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If you just click apply, you will not receive a response. You must follow the instructions below under 'how to apply' for our team to review and respond to your application. Complete and qualified applications receive a response within 24 hours.
SUMMARY OF OPPORTUNITY
- Position: Business Intelligence
- Location: Kemang, South Jakarta
- Salary: Rp
We're looking for candidates who want to be part of our Business Intelligence team. We're looking for fresh graduates or experienced candidates to support Deliveree's growth by collecting and analyzing market and client data. Responsibilities include running field research, gathering insights on competitors and customers, analyzing client performance, and identifying business opportunities. Work closely with internal teams to implement improvements and support key projects. May also be assigned to assist in operations, commercial activities, or special initiatives across different locations as needed.
Qualification
- Undergraduate GPA 3.0 or higher
- Fresh graduates or candidates with 1-2 years of experience are welcome to apply
- Excellent English skills
- Excellent speaking and writing skills
- Self-motivated, independent, and hard-working
- Strong reasoning, logic, and analysis skills
- Experience in spreadsheets is preferred
BENEFITS
- Competitive monthly salary
- Merit-based promotions
- Full private healthcare
- Annual paid leave
- 13th-month bonus
- Remote working for 6 weeks every year. Available during Ramadan and Christmas
HOW TO APPLY
Submit the below items via email to with the subject
'Business Intelligence'.
If you submit all the required materials and your qualifications fit our search, you will hear back from us within 24 hours.
- Brief cover email
- PDF resume
- Completed pre-interview form
- University grades or transcript
Download Pre-Interview Form:
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