1,293 Business Operations jobs in Indonesia

About ADA Group

ADA Group is a dynamic and fast-growing group with business interests across Southeast Asia, spanning AI, financing, mobility, dive resorts, and more. We focus on scalability, adaptability, and innovation across all our business ventures.

One of our fastest-growing units specializes in motorcycle rentals, sales, and food delivery rider support. Our mission is to provide reliable, tech-enabled services while building one of the strongest after-sales support teams in the region.

About the Role

We are seeking an Intern position to join our regional team. This role is hands-on and execution-focused, requiring accuracy, structure, and strong English communication. You will work on real operational tasks and AI-driven workflow improvements while keeping to strict Service Level Agreements (SLAs).

Key Responsibilities

• Onboarding Support – Verify and record rider information, ensuring compliance with requirements.
• Agreements & Compliance – Prepare rental agreements, checklists, and maintain accurate records.
• Payments & Reporting – Verify deposits, receipts, and payments; maintain operational trackers.
• After-Sales Administration – Support refunds, fines appeals, repossessions, and accident documentation.
• Workflow Automation – Use AI tools (e.g., ChatGPT, AppSheet, Google Workspace) to streamline and document processes.

Job Requirements

• Proactive and disciplined – able to manage tasks independently.
• Strong English written communication for reporting and documentation.
• Proficient in Google Sheets / Excel and comfortable with cloud-based tools.
• Detail-oriented with excellent organizational skills.
• Keen interest in AI tools and workflow automation.
• 6–12 months commitment, remote home-based.

This internship offers direct exposure to operational KPIs, SLA-driven execution, and AI-enabled business processes in a fast-scaling cross-border environment.

Job Type: Internship

Contract length: 6 months

Language:

• English (Required)

The Customer Experience Manager drives operational excellence through data-driven insights, process standardization, and effective customer care management. This role combines analytical capabilities with structured thinking to develop and manage Standard Operating Procedures (SOPs) across functions, oversee the performance of customer care operations, and ensure business decisions are supported by accurate data analysis. Integrating this role ensures that customer and business needs are met efficiently, accurately, and consistently.

Responsibilities

• Gather, analyze, and interpret business and customer data to identify trends, gaps, and opportunities.
• Develop and maintain dashboards, reports, and metrics to support decision-making and track performance.
• Provide actionable insights and recommendations to the leadership team based on the data and trends analyzed.
• Manage operations tools and systems related to customers to ensure process efficiency.
• Create a well-crafted Standard Operating Procedure (SOP) across the Operations department that incorporates several essential components through effective, comprehensive, and user-friendly methods.
• Manage the implementation of SOPs to ensure accuracy, consistency, and alignment with the overall customer experience strategy.
• Monitor SOP implementation and adherence, providing training or guidance as needed to ensure effectiveness.
• Partner with third-party providers to lead customer service teams, ensuring alignment with Amway's service standards and values.
• Set performance targets, monitor KPIs, and implement strategies to improve customer satisfaction and service quality.
• Responsible for monitoring third-party performance through clear, real-time reporting on KPIs and strategic goals.
• Manage internal stakeholders and external partners to address challenges, resolve conflicts, and ensure operational excellence.
• Identify opportunities for continuous improvement and implement strategies to optimize processes and outcomes.
• Demonstrate strong ownership and a solution-oriented mindset, especially when leading initiatives in ambiguous or evolving environments.
• Collaborate with cross-functional teams to align business improvements with strategic goals.

Qualifications

• Extensive knowledge of order fulfillment operations, systems, and processes.
• Has a deep understanding of customer needs and a commitment to delivering superior experiences.
• Ability to establish and implement end-to-end customer care services strategy and solutions.
• Strong written and verbal communication for internal and external stakeholders in a structured and simplified manner.
• Ability to influence and negotiate effectively with third-party partners and internal teams.
• Ability to practice change management and act quickly to support ad-hoc changes.
• Skilled in managing complex customer interactions with empathy and professionalism.
• Ability to process and analyze data to provide insights for the leadership team.
• Ability to gather and interpret customer feedback to identify critical areas for service improvement.
• Comfortable navigating complex situations and driving results in a dynamic environment.
• Ability to implement continuous improvement strategies to refine processes and enhance customer satisfaction.
• Strong market awareness and external orientation by understanding industry trends, customer behavior shifts, and customer experience innovations.
• Proficient in English for both written and verbal communication.

Job Descriptions

• Handle administrative, operations, and services (B2S project).
• Support teaching-learning operations (class distributions, attendances, etc.).
• Provide assistance and product information.
• Ensure smooth learning process services.
• Deliver consistent customer experience.
• Proactively propose improvement ideas.
• Collaborate with stakeholders (schools, business, commercial, regional).

Job Requirements

• Relevant bachelor's degree.
• Experience in business/operations/sales (preferred).
• Understanding of business metrics & KPIs.
• Good time-management & communication skills.
• Critical thinking & problem-solving mindset.

Job Descriptions:

• Assist in developing and documenting Standard Operating Procedures (SOPs) for various operational tasks and processes
• Conduct market research to support strategic planning and decision-making
• Assist in creating job descriptions for store-level staff, including branch managers, cashiers, and other roles
• Provide administrative support to the operations, schedules, and communications plans
• Assist in preparing reports, presentations, and documentation related to operations and staffing plans
• Collaborate with different departments to gather information and ensure alignment of SOPs with company standards

Job Requirements:

• Bachelor degree in Business Administration, Operations Management, Human Resources, or a related field
• Detail-oriented with strong analytical and problem solving skills
• Proficiency in Google Workspace (Docs, Sheets, Slides)
• Basic understanding of operational processes and procedures
• Ability to work collaboratively in a team environment and independently when needed
• Ability to handle multiple tasks and prioritize effectively

This internship focuses on administrative tasks within the business operations department. You'll be working on-site at Dinamika Publika's Alam Sutera, Tangerang branch.

As a Business Operations Intern, your primary responsibilities will revolve around supporting the daily administrative functions of the department. This could include, but is not limited to:

• Data Entry and Management: Inputting, updating, and maintaining various business-related data and records accurately.
• Document Preparation and Filing: Assisting with the creation, organization, and filing of important documents, reports, and presentations.
• Communication Support: Helping to draft emails, memos, and other internal communications.
• Scheduling and Coordination: Assisting with scheduling meetings, appointments, and other operational activities.
• General Administrative Support: Performing other ad-hoc administrative tasks to support the business operations team.

What Dinamika Publika is Looking For:

• Proficient in basic office software (Microsoft Office & Google Workspace)
• Detail-oriented and organized
• Strong communicators
• Proactive and eager to learn
• Able to commit to the on-site & full-time requirement. You'll need to be available to work at the Alam Sutera, Tangerang branch.

If you're interested, send your CV to

Placement:
Yayasan Tangan Kasih | IFT Group

Job Description:

We are seeking a compassionate and dedicated Education Program Assistant to support our daily operations. The ideal candidate will have a strong passion for education and a genuine love for working with children.

Responsibilities:

• Perform operational and administrative tasks to support educational activities.
• Assist in planning and organizing learning programs or events.
• Interact and engage effectively with children in a positive and friendly manner.
• Collaborate with team members to ensure a nurturing and supportive learning environment,

Requirements:

• Background in Education or related field (open to final-year students or fresh graduates).
• Strong interpersonal and communication skills, especially with children
• Passionate about education and social development.
• Organized, responsible, and able to manage administrative duties.

PT PM Farmasi mengelola toko alat kesehatan dan kedokteran membuka kesempatan magang berbayar dengan durasi minimal 4 bulan.

PERSYARATAN

• (KONVERSI SKS) Mahasiswa aktif dengan jurusan terkait : manajemen, manajemen logisitk dan transportasi, sekretaris, public relation, kesehatan masyarakat, farmasi, apoteker, dan jurusan terkait lainnya dengan menyertakan surat permohonan/pengantar dari institusi pendidikannya.
• (MAGANG MANDIRI) Terbuka untuk mahasiswa, fresh graduate yang bermaksud menambah pengalaman bekerja dengan komitmen waktu sesuai jadwal
• Domisili diutamakan sekitar area Umbulharjo dekat XT Square atau tidak ada kendala untuk ke kantor setiap harinya pada area tersebut
• Berkendara sehari - hari dengan motor
• Tidak ada sedang bekerja atau berkegiatan lainnya
• Sehat jasmani dan rohani, sedang dalam jiwa produktif untuk belajar.
• Bersedia masuk dengan jadwal sistem shift
• Memiliki laptop untuk dipakai bekerja
• Memiliki sikap kerja inisiatif dan proaktif
• Memiliki problem solve yang baik

KEGIATAN PROGRAM MAGANG

• Menangani pesanan dan pengelolaan marketplace yaitu Tokopedia, Shopee, Lazada, Blibli
• Menangani pelanggan baik offline dan online
• Manajemen stok barang dan keluar masuk barang
• Monitor operasional toko dan pelaporan rutin
• Membuat surat penawaran harga kepada customer
• Mengelola email pelanggan dan monitor pesanan
• Kegiatan administratif lainnya
• Kegiatan teamwork

KONDISI KERJA

• Jadwal masuk ada 2 shift
• Shift 1 : Senin - Jumat WIB. Sabtu WIB
• Shift 2: Senin - Jumat WIB. Minggu WIB
• Seseorang akan selang seling pada jadwal shift tersebut
• Kantor berlokasi di Umbulharjo, di dekat XT Square tepatnya di Jalan Veteran.
• Fee magang dibayarkan setiap tanggal 1 pada setiap bulannya dengan sistem transfer rekening.

Job Type: Internship

Contract length: 4 months

We are looking for a
Business Operations Specialist
who is passionate about efficiency, structure, and results. This role is crucial in ensuring that our business activities — from projects, events, and partnerships — run seamlessly, efficiently, and profitably.

You'll work closely with cross-functional teams to design systems, manage operations, and continuously optimize processes to support business growth.

About the Role:

Operations Management

• Develop and optimize Standard Operating Procedures (SOPs) for various business functions.
• Design, implement, and enhance reporting and tracking systems to monitor performance.
• Procure and manage project-related needs (e.g., F&B, venues, equipment, vendors).
• Oversee both new and ongoing operations, ensuring smooth and timely execution.
• Leverage technology and data to improve efficiency, transparency, and control.

Team Management

• Recruit, build, and nurture high-performing external and internal teams.
• Delegate projects and tasks effectively to ensure smooth execution with minimal supervision.
• Foster collaboration and accountability across departments.

Cost Optimization

• Develop and maintain strategic partnerships to ensure cost-effectiveness.
• Apply outsourcing strategies for scalability and operational efficiency.
• Optimize resource utilization to ensure sustainability and profitability.

Qualifications:

• Bachelor's degree in
  Business Administration, Operations, Management, or related fields
  .
• Minimum
  2–4 years of experience
  in operations, project management, or business management (experience in healthcare industry is a plus).
• Excellent skills in
  planning, multitasking, and process optimization
  .
• Strong analytical and problem-solving mindset with
  attention to detail
  .
• Ability to
  lead cross-functional teams
  and manage multiple priorities.
• Proficient in using
  technology tools
  (e.g., Google Workspace, Trello, Notion, or other project management platforms).
• Fluency in English is a plus

Responsibilities

• Manage day-to-day operational activities to ensure smooth business processes.
• Monitor and improve workflows for order processing, customer service, and seller management.
• Coordinate cross-functionally (with marketing, product, finance, and BD teams) to resolve operational issues quickly.
• Analyze operational data and prepare reports to identify gaps and propose improvements.
• Assist in creating Standard Operating Procedures (SOPs) to support business scalability.
• Ensure compliance with company policies and contribute to building an efficient work culture.
• Support special projects, product launches, or campaign operations.

Requirements

• Bachelor's degree in Business, Management,or related fields.
• 1–2 years of experience in operations, project management, or business support
• Strong analytical skills and attention to detail.
• Ability to multitask, prioritize, and handle fast-changing priorities in a startup environment.
• Proficiency in Excel/Google Sheets or other data tools is an advantage.
• Good communication and teamwork skills.

Job Type: Full-time