708 Business Operations Engineer jobs in Indonesia
Business Analysis Manager
Posted today
Job Viewed
Job Description
Job Title:
Business Analysis Manager (US Market)
Location:
Remote
About DemandLane:
DemandLane specializes in claimant acquisition services for law firms across the United States. Leveraging a vertically integrated platform, we facilitate the acquisition of qualified claimants at scale. Our mission is to connect law firms with individuals actively seeking legal representation after experiencing significant injuries or injustices. By employing cross-channel media campaigns and a rigorous client-qualifying process, DemandLane ensures the delivery of verified claimants and signed retainers.
Why Work with Us:
- Technology-First Approach:
Our advanced technology stack combines automation workflows with best-in-class analytics, enabling rapid scaling from a few to thousands of retainers. - Vertically Integrated Platform:
We merge lead generation, client screening, and intake processes to deliver qualified claimants efficiently. - Consistent Delivery:
Utilizing diversified media sources, we reach hard-to-find claimants and maintain a steady intake volume. - Retainer-Based Pricing:
Clients pay only for intakes that meet their specific criteria, as we handle all preliminary processes. - Commitment to Quality:
Our comprehensive and accurate intake procedures ensure claimants are motivated to pursue their claims.
By integrating technology, strategic media approaches, and a commitment to quality, DemandLane stands as a leader in the claimant acquisition industry, dedicated to connecting law firms with qualified claimants nationwide.
About the Role:
We are looking for a
Business Analysis Manager (US Market)
to drive operational excellence, streamline processes, and optimize engagement strategies across voice, text, and AI-based automation workflows. This role is critical in managing complex dialling strategies, campaign execution, compliance adherence, and process optimization to ensure a high-impact and efficient product operations function.
Key Responsibilities:
1. Project & Process Management
- Oversee and manage the entire
call funnel and texting operations
. - Coordinate
new project setup
and execution. - Develop and maintain
roadmaps
for product operations, aligning with R&D and operational objectives. - Define and implement
best practices
in workflow automation and process optimization.
2. Engagement & Optimization Strategy
- Design and implement
automation workflows
to optimize engagement and conversion rates. - Lead
A/B testing and experimentation
to improve dialling and texting strategies. - Enhance
lead segmentation, ranking, and scoring models
. - Implement
AI-driven engagement workflows
using NLP, LLMs, and intelligent automation.
3. Dialling & Texting Strategy
- Develop and optimize
dialling strategies
to improve conversion rates. - Configure and manage
dialler settings
, including AMD, call routing, and IVR updates. - Oversee
texting operations
, ensuring compliance with 10DLC, toll-free regulations, and carrier guidelines.
4. Compliance & Regulatory Adherence
- Ensure adherence to
FTC, TCPA, and other applicable regulations
. - Monitor and remediate
caller ID flagging
and compliance risks. - Maintain logs, reporting, and proactive alerts for
compliance and risk mitigation
.
5. Data & Performance Analysis
- Conduct
root cause analysis (RCA)
and triage failures in dialling, texting, and automation workflows. - Implement
real-time monitoring of dialler and call performance KPIs
. - Develop
reporting dashboards
and actionable insights to improve campaign efficiency.
6. AI & Automation Integration
- Manage and improve
Text AI and Voice AI
automation workflows. - Work closely with engineering teams to
prioritize feature requests
and enhancements. - Experiment with
new AI-powered engagement tools
to optimize lead qualification.
7. Team & Vendor Management
- Lead cross-functional coordination with
marketing, operations, engineering, and compliance teams
. - Manage relationships with
external vendors
for dialling, messaging, and branded calling solutions. - Train and mentor junior team members, ensuring operational excellence.
Key Skills & Qualifications:
- Project Management Expertise
– Experience in managing complex workflows and optimizing operational processes. - Automation & AI Knowledge
– Understanding of
NLP, LLMs, and workflow automation tools
(e.g., Zapier, Power Automate). - Dialling & Contact Center Operations
– Strong knowledge of
Vicidial, Asterisk, SIP, DID management, and dialling optimization
. - Data Analytics & Experimentation
– Expertise in
cohort analysis, A/B testing, lead segmentation, and funnel analysis
. - Compliance & Risk Management
– Familiarity with
10DLC, TCPA, FTC regulations
, and compliance monitoring. - Campaign & Engagement Strategy
– Ability to design and execute
texting and calling strategies
to enhance conversions. - Cross-functional Collaboration
– Strong communication and coordination skills to work with
engineering, marketing, and ops teams
.
Preferred Experience:
- 5+ years of experience in
Product Operations, Business Operations, Growth, or Contact Center Strategy
. - Prior experience in
fintech, SaaS, e-commerce, or telecommunications
is preferred. - Proven track record in
process automation, workflow optimization, and operational analytics
. - Strong knowledge of
CRM platforms, dialler systems, and customer engagement tools
. - Should be fine working from 5pm to 3am IST
Why Join Us?
- Opportunity to lead and
shape a high-impact product operations team
. - Work in a fast-paced, innovative environment with
cutting-edge AI and automation tools
. - Collaborate with global teams across
US, India, Nigeria, Romania and Indonesia
. - Competitive salary, remote flexibility, and growth opportunities.
Tester (with Business Analysis Skills)
Posted today
Job Viewed
Job Description
We are seeking a detail-oriented and analytical Tester with strong Business Analysis capabilities to join our team. This hybrid role involves both ensuring software quality through rigorous testing and bridging business requirements with technical solutions. The ideal candidate will collaborate with stakeholders, developers, and QA teams to ensure requirements are clear, test cases are robust, and delivered solutions meet business needs.
Key Responsibilities
Testing Responsibilities
- Develop, document, and execute detailed test cases and scripts based on business requirements.
- Perform functional, regression, integration, and user acceptance testing (UAT).
- Identify, log, and track defects using tools such as Jira, TestRail, or equivalent.
- Collaborate with developers to reproduce issues and verify defect fixes.
- Support release cutover planning and post-release verification.
Business Analysis Responsibilities
- Engage with stakeholders to elicit, document, and refine business requirements.
- Translate business needs into clear functional specifications and test scenarios.
- Conduct gap analysis and assist in defining solution scope.
- Facilitate requirements workshops and UAT sessions with business users.
- Maintain clear traceability between requirements, test cases, and defects.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
- Proven experience in software testing and business analysis.
- Familiarity with Agile/Scrum methodologies.
- Experience with tools such as Jira, Confluence, Azure DevOps, TestRail, or similar.
- Strong analytical, problem-solving, and communication skills.
- Detail-oriented with a commitment to quality.
- Ability to manage multiple priorities and work independently.
Preferred Skills
- Knowledge of SQL for data validation.
- Experience with ERP/SAP systems.
- Familiarity with UAT and change management processes.
Personal Attributes
- Strong stakeholder engagement skills.
- Adaptability to changing project requirements.
- Proactive and self-motivated.
- Strong documentation and reporting skills.
InternUP - Operations (Production Engineering)
Posted today
Job Viewed
Job Description
BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey Tomorrow can't wait, let's shape it together
British American TobaccoIndonesia has an exciting opportunity for an InternUp – Operations (Production Engineering) in Malang
Role Statement
The BAT Indonesia InternUP is a 6-month internship program designed to help you transform your potential into real opportunities and grow within our company. It's more than just an internship, it's a dynamic learning experience where you'll flourish, develop key skills, and become a future industry leader. We welcome application from persons with disabilities.
Bentoel Group - Internship Programme - InternUP
Your key responsibilities will include:
- Assist in predictive maintenance activities, including vibration analysis using MATLAB.
- Help maintain robotic process automation (RPA) tools for predictive maintenance.
- Support SCADA system monitoring and follow up on issues with vendors or stakeholders.
- Contribute to loss analysis for minor stops, process failures, breakdowns, and quality issues.
- Assist in collecting and preparing documents related to continuous improvement (Kaizen) activities.
What are we looking for?
- Bachelor's degree in Electrical Engineering, Mechatronics, Informatics, or Instrumentation/Physics (MIPA), with max. 1 year of experience (final-year students are welcome).
- Available for a full-time internship for 6 months.
- Proficient in English (reading, writing, speaking).
- Skilled in Microsoft Excel; knowledge of digital tools (e.g., Power BI, PowerApps, digital logs, MATLAB, AI) is a plus.
- Knowledge of PLC programming or database programming is an advantage.
- Strong analytical, problem-solving, and communication skills; able to work well in cross-functional teams.
What we offer you?
- We offer a market leading annual performance bonus (subject to eligibility)
- Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
- Your journey with us isn't limited by boundaries; it's propelled by your aspirations.
Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
- You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
- We prioritise continuous improvement within a transformative environment, preparing for ongoing changes
WHY JOIN BAT?We're one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.
InternUP - Operations (Production Engineering)
Posted today
Job Viewed
Job Description
BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey Tomorrow can't wait, let's shape it together
British American Tobacco Indonesia has an exciting opportunity for an InternUp – Operations (Production Engineering) in Malang
Role Statement
The BAT Indonesia InternUP is a 6-month internship program designed to help you transform your potential into real opportunities and grow within our company. It's more than just an internship, it's a dynamic learning experience where you'll flourish, develop key skills, and become a future industry leader. We welcome application from persons with disabilities.
Bentoel Group - Internship Programme - InternUP
Your key responsibilities will include:
- Assist in predictive maintenance activities, including vibration analysis using MATLAB.
- Help maintain robotic process automation (RPA) tools for predictive maintenance.
- Support SCADA system monitoring and follow up on issues with vendors or stakeholders.
- Contribute to loss analysis for minor stops, process failures, breakdowns, and quality issues.
- Assist in collecting and preparing documents related to continuous improvement (Kaizen) activities.
What are we looking for?
- Bachelor's degree in Electrical Engineering, Mechatronics, Informatics, or Instrumentation/Physics (MIPA), with max. 1 year of experience (final-year students are welcome).
- Available for a full-time internship for 6 months.
- Proficient in English (reading, writing, speaking).
- Skilled in Microsoft Excel; knowledge of digital tools (e.g., Power BI, PowerApps, digital logs, MATLAB, AI) is a plus.
- Knowledge of PLC programming or database programming is an advantage.
- Strong analytical, problem-solving, and communication skills; able to work well in cross-functional teams.
What we offer you?
- We offer a market leading annual performance bonus (subject to eligibility)
- Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
- Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
- You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
- We prioritise continuous improvement within a transformative environment, preparing for ongoing changes
WHY JOIN BAT?
We're one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.
Business Performance Analysis
Posted today
Job Viewed
Job Description
Job Description :
- Provide detailed business performance analysis e.g. New branch performance, branch profitability.
- Create executive dashboard.
- Benchmark with publicly listed travel agency.
- Productivity analysis e.g sales to support ratio, job load analysis.
- Analyze financial data and accounting reports to support management decisions.
- Prepare financial analysis reports (budgeting, forecasting, variance).
Qualification :
- Bachelor's degree, in accounting/management.
- 3-4 years of experience in accounting/finance or as a business analyst.
- Preferably, have experience in retail industry.
- Strong knowledge of accounting principles and financial reporting.
- Analytical, detail-oriented, accurate, and communicative.
Engineering Operations Support Manager

Posted today
Job Viewed
Job Description
Engineering Operations Support Manager
KBR's Sustainable Technology Solutions (STS) group is looking for an Engineering Operations Support Manager to support the Abadi LNG project, one of the largest projects in Asia. This project will provide front-end design (FEED) for onshore liquefied natural gas facilities & will have a peak production capacity targets of 9.5 million tons per annum of LNG and 150 million standard cubic feet per day of pipeline gas. The Abadi LNG project has been designated a project of national strategic importance by the Indonesian government.
The Engineering Operations Support Manager will ensure that all designs comply with related standards and regulations that are accepted within OLNG projects and O&M requirements. This role will be responsible for the effective FEED design effort.
Responsibilities:
+ Provide operation and maintenance input into the design by utilizing experiences of other senior operational personnel in the fields of LNG operations, maintenance, plant commissioning, commissioning, & Gas processing & liquefaction operations
+ Contribute O&M input into the work for development of O&M related deliverables & O&M related works such as HAZOP, P&ID review, 3D-model review commissioning and start-up related plans & the like
+ Deliver operational input to the design of the inlet facility, maintenance activities, including likes of mechanical handling & lifting
Required Qualifications:
+ Bachelor of Science degree in Chemical or Mechanical Engineering or directly related field
+ Minimum of 10 years of related experience, with average experience of 15 - 20 years in the Oil & Gas industry
+ 7 + years of experience working as Production or Operation Lead or equivalent
+ LNG FEED experience and/or EPC projects
+ Knowledge of OLNG standards, regulations, guidelines, & sufficient LGN operational experience
+ Familiar with gas processing, liquefaction maintenance & operations
Decarbonization - Energy Transition - Sustainability
#abadi#
Operations Lead - Industrial Engineering
Posted 8 days ago
Job Viewed
Job Description
- Overseeing day-to-day manufacturing operations to ensure efficiency and adherence to production schedules.
- Applying industrial engineering principles to optimize workflows, layouts, and resource allocation.
- Leading and mentoring a team of operational staff, fostering a culture of continuous improvement.
- Analyzing production data to identify trends, bottlenecks, and opportunities for cost reduction.
- Implementing lean manufacturing techniques and Six Sigma methodologies to enhance operational performance.
- Collaborating with the quality assurance team to maintain high product standards.
- Ensuring compliance with safety regulations and company policies.
- Developing and managing operational budgets, controlling costs effectively.
- Working with the supply chain team to ensure timely delivery of materials and finished goods.
- Contributing to strategic planning for operational improvements and expansions.
- Bachelor's degree in Industrial Engineering, Manufacturing Engineering, or a related field.
- Minimum of 5 years of experience in manufacturing operations or a similar role.
- Demonstrated experience in applying industrial engineering principles to optimize production.
- Strong leadership and team management skills.
- Proficiency in lean manufacturing, Six Sigma, or other continuous improvement methodologies.
- Excellent analytical and problem-solving abilities.
- Experience with production planning and control systems.
- Good understanding of quality management systems and safety standards.
- Effective communication and interpersonal skills.
- Ability to work effectively in a hybrid model, balancing on-site responsibilities with remote strategic planning.
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Data Center Engineering Operations, AWS DCEO
Posted today
Job Viewed
Job Description
Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.
We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, and a result-driven individual with strong technical understanding and the drive and vision to take our data center engineering operations to the next level. The DCEO Engineer is responsible for engineering operations including risk management and mitigation, planning, implementation of corrective and preventative maintenance for critical infrastructure and vendor management within our AWS Data Center environment. They are responsible for day-to-day operational excellence, maintenance of the critical infrastructure, supervising specialist vendors, acting as first responders to incidents, and becoming subject matter experts for the facility.
Key job responsibilities
The Data Center Engineering Operation Engineer is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating within contract parameters within facilities. Often this will be including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.
- Act as the site primary point of contact for internal and external stakeholders involving communication and relationship management.
- Meet daily hours of operations, on call requirements and response during rotations.
- Manage minor and major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation and seeking approvals within relevant SLA's as required.
- Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
- Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
- Generate change management requests & incident management tickets for DCEO activities.
- Work with DCO managers (IT), Networking, Logistics, Safety, Security and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
- Establish documentation relevant to technical support of business & facility operations.
- Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability.
- Assist in recruiting efforts.
- Support operating partners in the resolution of any infrastructure engineering issues
A day in the life
- Troubleshoot facility and rack-level events within internal Service Level Agreements (SLA).
- Perform rack installs, rack decommissioning, and facility management.
- Provide operational readings and key performance indicators to make sure uptime is maintained
- Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
- Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
- Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.
About The Team
About AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 2+ years of relevant work experience in maintaining electrical, mechanical, HVAC, fire systems experience in a data center or critical space facility
- Familiar with the concepts and interaction of Service Management systems (Problem and Change).
- Ability to participate in a 24 x 7 rotating shift roster.
Preferred Qualifications
- Bachelor's Degree in either Electrical Engineering, HVAC, Mechanical Engineering or relevant technical (military/trade school) degree and relevant experience in a critical environment.
- Understanding of the electrical and mechanical systems used in a data center environment, including but not limited to DRUPS, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDUs, Chillers, AHUs and CRAC units.
- Experience in management of vendors/contractors performing construction, maintenance and upgrading works in large-scale critical environment.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company
- PT Amazon Data Services Indonesia
Job ID: A
Data Center Engineering Operations, AWS DCEO
Posted today
Job Viewed
Job Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.
We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, and a result-driven individual with strong technical understanding and the drive and vision to take our data center engineering operations to the next level. The DCEO Engineer is responsible for engineering operations including risk management and mitigation, planning, implementation of corrective and preventative maintenance for critical infrastructure and vendor management within our AWS Data Center environment. They are responsible for day-to-day operational excellence, maintenance of the critical infrastructure, supervising specialist vendors, acting as first responders to incidents, and becoming subject matter experts for the facility.
Key job responsibilities
The Data Center Engineering Operation Engineer is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating within contract parameters within facilities. Often this will be including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.
- Act as the site primary point of contact for internal and external stakeholders involving communication and relationship management.
- Meet daily hours of operations, on call requirements and response during rotations.
- Manage minor and major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation and seeking approvals within relevant SLA's as required.
- Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
- Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
- Generate change management requests & incident management tickets for DCEO activities.
- Work with DCO managers (IT), Networking, Logistics, Safety, Security and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
- Establish documentation relevant to technical support of business & facility operations.
- Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability.
- Assist in recruiting efforts.
- Support operating partners in the resolution of any infrastructure engineering issues
A day in the life
- Troubleshoot facility and rack-level events within internal Service Level Agreements (SLA).
- Perform rack installs, rack decommissioning, and facility management.
- Provide operational readings and key performance indicators to make sure uptime is maintained
- Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
- Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
- Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.
About the team
About AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 2+ years of relevant work experience in maintaining electrical, mechanical, HVAC, fire systems experience in a data center or critical space facility
- Familiar with the concepts and interaction of Service Management systems (Problem and Change).
- Ability to participate in a 24 x 7 rotating shift roster.
- Bachelor's Degree in either Electrical Engineering, HVAC, Mechanical Engineering or relevant technical (military/trade school) degree and relevant experience in a critical environment.
- Understanding of the electrical and mechanical systems used in a data center environment, including but not limited to DRUPS, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDUs, Chillers, AHUs and CRAC units.
- Experience in management of vendors/contractors performing construction, maintenance and upgrading works in large-scale critical environment.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Data Center Engineering Operations, AWS DCEO
Posted today
Job Viewed
Job Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.
We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, and a result-driven individual with strong technical understanding and the drive and vision to take our data center engineering operations to the next level. The DCEO Engineer is responsible for engineering operations including risk management and mitigation, planning, implementation of corrective and preventative maintenance for critical infrastructure and vendor management within our AWS Data Center environment. They are responsible for day-to-day operational excellence, maintenance of the critical infrastructure, supervising specialist vendors, acting as first responders to incidents, and becoming subject matter experts for the facility.
Key job responsibilities
The Data Center Engineering Operation Engineer is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating within contract parameters within facilities. Often this will be including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.
- Act as the site primary point of contact for internal and external stakeholders involving communication and relationship management.
- Meet daily hours of operations, on call requirements and response during rotations.
- Manage minor and major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation and seeking approvals within relevant SLA's as required.
- Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
- Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
- Generate change management requests & incident management tickets for DCEO activities.
- Work with DCO managers (IT), Networking, Logistics, Safety, Security and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
- Establish documentation relevant to technical support of business & facility operations.
- Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability.
- Assist in recruiting efforts.
- Support operating partners in the resolution of any infrastructure engineering issues
A day in the life
- Troubleshoot facility and rack-level events within internal Service Level Agreements (SLA).
- Perform rack installs, rack decommissioning, and facility management.
- Provide operational readings and key performance indicators to make sure uptime is maintained
- Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
- Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
- Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.
About the team
About AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
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- 2+ years of relevant work experience in maintaining electrical, mechanical, HVAC, fire systems experience in a data center or critical space facility
- Familiar with the concepts and interaction of Service Management systems (Problem and Change).
- Ability to participate in a 24 x 7 rotating shift roster.