16,018 Business Operations Manager jobs in Indonesia

Company Overview:

Bukalapak's mission is to provide a fair economy for all. We envision a tech-enabled economy where everyone from all walks of life has the options and opportunities to get more out of life, powered by our innovative online and offline platform. We do this because we believe people deserve equal opportunity to create better lives for themselves and their loved ones.

What does day-to-day look like?

• Oversee the daily operations of retail stores, ensuring smooth execution of processes, adherence to SOPs, and operational effectiveness & efficiency.
• Implement strategies to improve store productivity, reduce costs, and enhance customer experience across all retail locations.
• Manage inventory control, supply chain coordination, and stock replenishment to ensure optimal product availability and minimize losses.
• Monitor and enforce compliance with company policies, safety regulations, and service standards to maintain store excellence.
• Lead, train, and develop store teams to drive performance, engagement, and customer satisfaction.
• Analyze operational performance data, generate reports, and provide actionable insights to enhance efficiency and profitability.
• Collaborate with cross-functional teams, including sales, marketing, and merchandising, to align operational strategies with business goals.
• Sales monitoring daily, weekly, monthly, and yearly
• Build & maintain a good relationship with the Mall management team

What does amazing look like?

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Retail Management, or other related fields.
• 4-6 years of experience in retail, fashion, lifestyle, or FMCG. Proven track record in driving sales & scaling multi-store operations. (Highly preferable in the Retail Fashion & Apparel industry).
• Strong understanding of Retail Operations Management & SOP Implementation
• Experience with Inventory Control & Supply Chain Coordination.
• Strong communication (written & verbal) and team player skills.
• Highly organized, process-driven, and understand customer experiences process.
• Proficiency in Excel or Google Sheets
• Able to adjust and provide support during busy times when the business needs it.

Bukalapak
is an equal opportunity employer. Our hiring committee considers all applicants based on their merits and qualifications for each position. Bukalapak does not discriminate applicants on the basis of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by applicable law. We embrace diversity and encourage inclusion because we believe that to help create A Fair Economy For All, we need to build a workplace for all #BukalapakForAll

We're Hiring: Business Operations Manager / Kepala Cabang Surabaya

PT Jatim Raya, a leading distributor and retailer of electrical hardware in Indonesia, is looking for an experienced Business Operations Manager (Kepala Cabang Surabaya)
 to lead our Surabaya branch operations.

This role is crucial as Surabaya is not only our HQ, but also the hub that serves East Indonesia customers. You will manage sales, warehouse fulfillment, retail stores, and local administration — working closely with our HQ teams (Accounting, HR, Tax, Imports, and E-commerce).

Jatim Raya Group (JWR) has branches in many cities including Surabaya, Jakarta, Samarinda, Balikpapan, Makassar, Denpasar, Bontang, and Banjarmasin, with 10+ outlets across Indonesia. JWR also distributes products it purchases to wholesalers and retailers throughout Indonesia.

What You'll Do

• Lead 
  Surabaya branch operations
  : sales, warehouse (gudang ecer), 2 retail stores, and branch admin.
• Grow revenue through 
  regional sales & B2B development
  .
• Oversee 
  warehouse ecer team
  : preparing retail/small orders, supporting ecommerce shipments.
• Supervise 
  Surabaya retail stores
   for daily sales, stock, and promotions.
• Manage 
  branch accounting/admin
  : petty cash, expense booking, reporting.
• Report directly to 
  Top Management
   at HQ and coordinate with corporate functions.

What We're Looking For

• Min. 5 years experience in 
  operations, branch management, or sales leadership
  .
• Strong leadership & problem-solving skills.
• Ability to work across sales, warehouse, retail, and admin functions.
• Basic Conversational Mandarin
   (or higher) – required.
• Proficiency in 
  Microsoft Office (Excel, Word, PowerPoint) and LLMs such as ChatGPT/Google Gemini/etc
  .
• Strong communication skills to handle customers, vendors, and stakeholders.
• Willing to travel regionally (East Java, East Indonesia).

What We Offer

• Competitive salary package + travel allowance.
• Career growth in a fast-growing group of companies.
• Direct exposure to 
  Top Management decision-making
  .
• Opportunity to make a real impact in a 
  strategic branch
  .

 Location
: Surabaya, East Java

 
Apply Now
: send your CV to or WhatsApp

Join us and grow your career with PT Jatim Watkoraya — one of Indonesia's most trusted names in electrical hardware distribution.

#hiring #businessoperations #kepalacabang #surabaya #managementjobs #jatimraya

• Analyze existing business processes, identify inefficiencies, and develop strategies for optimization and automation.
• Lead cross-functional projects aimed at improving operational efficiency, productivity, and cost-effectiveness.
• Develop and implement key performance indicators (KPIs) to measure operational success and drive accountability.
• Manage budgets, forecasts, and resource allocation for operational initiatives.
• Oversee the implementation of new systems, tools, and technologies to enhance business operations.
• Develop and maintain strong relationships with internal stakeholders across all departments.
• Conduct market research and competitive analysis to identify best practices and opportunities for innovation.
• Create detailed reports and presentations to communicate findings and recommendations to senior leadership.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Facilitate effective communication and collaboration within a remote team environment.

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related field. MBA is a plus.
• Minimum of 7 years of experience in business operations, process improvement, or a related management consulting role.
• Proven track record in successfully implementing complex operational improvements and projects.
• Strong analytical and problem-solving skills, with the ability to interpret data and drive informed decisions.
• Excellent project management skills, with experience managing multiple concurrent initiatives.
• Proficiency in process mapping tools, data analysis software (e.g., Excel, SQL), and business intelligence platforms.
• Exceptional communication, presentation, and interpersonal skills.
• Demonstrated ability to lead and influence cross-functional teams in a remote setting.
• Strategic thinker with a focus on execution and measurable results.
• Experience with change management and organizational development is highly desirable.

• Develop, implement, and refine operational strategies to enhance efficiency, productivity, and profitability.
• Oversee and manage key business processes across departments, identifying areas for optimization.
• Lead and manage complex, cross-functional projects from initiation to completion, ensuring timely delivery and achievement of goals.
• Analyze operational data to identify trends, bottlenecks, and areas for improvement, and implement data-driven solutions.
• Develop and maintain operational dashboards and performance metrics to track progress against objectives.
• Collaborate closely with department heads and stakeholders to ensure alignment of operational initiatives with business strategy.
• Implement and manage change management initiatives to support the adoption of new processes and systems.
• Ensure compliance with relevant regulations and internal policies.
• Develop and manage operational budgets, monitoring expenditures and identifying cost-saving opportunities.
• Mentor and develop a high-performing operations team.
• Contribute to strategic planning and decision-making processes.
• Foster a culture of continuous improvement and operational excellence.
• Manage vendor relationships and service level agreements where applicable.
• Streamline workflows and improve interdepartmental communication and collaboration.

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. An MBA or relevant Master's degree is a plus.
• Minimum of 7 years of experience in operations management, business process improvement, or project management roles.
• Proven experience in developing and implementing operational strategies and process improvements.
• Strong analytical and problem-solving skills, with the ability to interpret complex data.
• Excellent leadership, team management, and interpersonal skills.
• Proficiency in project management methodologies and tools.
• Experience with various business operations software and systems (e.g., ERP, CRM).
• Exceptional communication, presentation, and stakeholder management skills.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, remote environment.
• Demonstrated ability to drive change and achieve measurable results.
• Experience in budgeting and financial analysis.
• Strategic thinking and a holistic view of business operations.

• Develop and implement strategic operational plans to support company growth and objectives.
• Analyze business processes, identify bottlenecks, and implement improvements to enhance efficiency and reduce costs.
• Manage cross-functional projects from initiation to completion, ensuring timely delivery and adherence to budget.
• Develop and maintain key performance indicators (KPIs) to track operational performance and provide regular reports to senior leadership.
• Facilitate communication and collaboration between different departments, ensuring alignment on strategic goals.
• Drive process standardization and best practices across the organization.
• Identify and implement technological solutions to optimize business operations.
• Manage vendor relationships and contract negotiations.
• Contribute to the development of the company's long-term strategy and vision.
• Mentor and guide junior team members within the operations function.

• Bachelor's degree in Business Administration, Operations Management, or a related field. MBA or Master's degree preferred.
• Minimum of 7-10 years of progressive experience in business operations, strategic planning, or management consulting.
• Proven experience in managing complex projects and driving organizational change.
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to work effectively in a remote, cross-functional team environment.
• Proficiency in project management software and business intelligence tools.
• Experience in the technology or SaaS industry is highly desirable.
• Ability to thrive in a fast-paced, evolving business landscape.
• Strong understanding of financial principles and budget management.

• Analyze existing business processes to identify inefficiencies and areas for enhancement.
• Develop and implement strategic operational plans to improve efficiency and productivity.
• Manage cross-functional projects from initiation through completion.
• Oversee daily operational workflows and ensure smooth execution of business objectives.
• Develop and track key performance indicators (KPIs) to measure operational success.
• Create and maintain operational documentation, including process maps and standard operating procedures.
• Collaborate with department heads to align operational strategies with business goals.
• Identify and mitigate operational risks and challenges.
• Manage vendor relationships and procurement processes as needed.
• Implement best practices in business operations management.
• Conduct research and analysis to support strategic decision-making.
• Provide training and guidance to team members on operational procedures.
• Foster a culture of continuous improvement and innovation within the remote team.
• Prepare regular reports on operational performance for senior management.
• Ensure compliance with company policies and industry regulations.

• Bachelor's degree in Business Administration, Management, Operations Management, or a related field.
• Master's degree or MBA is a plus.
• Minimum of 7 years of experience in business operations management or a similar role.
• Demonstrated success in process improvement and project management.
• Strong analytical and problem-solving skills.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in business management software and collaboration tools.
• Proven ability to manage operations in a remote-first environment.
• Strategic thinking and a proactive approach to problem-solving.

PT Gunung Subur Sejahtera

Unit Bisnis: Gardoe Express & Kepala Djenggot Bistro

Location : Solo / Yogyakarta

Tentang Kami

Gardoe Express & Kepala Djenggot Bistro adalah unit bisnis dari PT Gunung Subur Sejahtera
yang bergerak di industri F&B.

• Gardoe Express
  hadir di seluruh m
  all, SPBU, sekolah, dan rumah sakit
  di Solo & Yogyakarta, dengan dukungan armada roda tiga untuk menjangkau konsumen lebih luas.
• Kepala Djenggot Bistro
  menawarkan pengalaman kuliner modern dengan suasana nyaman dan khas, menjadi tempat berkumpul anak muda dan keluarga.

Kami sedang mencari seorang
Business & Operations Manager
yang tidak hanya kuat dalam strategi, tetapi juga mampu mengeksekusi ide dengan cepat, membangun outlet baru, serta menggerakkan tim menuju pertumbuhan yang berkelanjutan.

Tanggung Jawab Utama

• Mengembangkan strategi brand & marketing yang kreatif dan berdampak.
• Mendorong pertumbuhan penjualan melalui outlet dan platform delivery.
• Memastikan operasional berjalan efektif: SOP, supply chain, hingga kualitas layanan.
• Memimpin ekspansi dengan membuka outlet baru di lokasi potensial.
• Membina dan memimpin tim agar solid, produktif, dan berorientasi target.

Kualifikasi yang Kami Cari

• Pendidikan minimal S1, dengan pengalaman 3–5 tahun di F&B/retail.
• Memahami branding, marketing, sales, dan operasional secara menyeluruh.
• Kreatif, adaptif dengan tren konsumen, khususnya Gen Z & digital marketing.
• Leadership yang kuat: mampu menjadi coach sekaligus decision maker.
• Memiliki semangat entrepreneur dan solusi oriented.

Yang Kami Tawarkan

• Gaji kompetitif + bonus performa.
• Kesempatan membangun brand lokal menjadi pemain nasional.
• Lingkungan kerja yang dinamis, ambisius, dan suportif.

Kirim CV (dan jika ada, portofolio campaign/ide promosi) ke:

All CVs akan diproses secara rahasia. Hanya kandidat yang terpilih akan dihubungi.

It's fun to work in a company where people truly BELIEVE in what they're doing
‎

‎

Job Description
Our team is seeking an passionate Senior Business Operations Associate Manager to join us as we create and deliver mission critical services and processes to enable Traveloka Transport.

This role is a part of the service delivery team for our product lines, responsible in maintaining SLAs with precision while continuously improving our existing processes. As a key member of Traveloka team, this role provides you the opportunity to play a front-line role in building our operational capabilities in collaboration with Product Managers, Market Managers, and Customer Care team.

In this role, you will:

• Execute and perform operational processes related to service delivery, focusing on maintaining SLAs with high accuracy amidst growing volumes and demand.
• Work with various teams (Product, Finance, Engineering, Marketing, and Market Management teams) to onboard a scalable system to serve our markets.
• Onboard new partnerships and develop as well as implement Standard Operational Procedures across teams.
• Troubleshoot and solve cases that arise in delivering our operational processes.
• Turn data into actionable insights about our users to drive product decisions, explain trends across data sources, potential opportunities for growth or improvement, and data caveats for data analysis,
• Analyze our processes and initiate changes and improvements to help scale our operations and enhance user experience.
• Develop, refine, and maintain documentation of operational procedures and best practices to facilitate team knowledge sharing.
• Navigate changes in product and tooling while being at the forefront of ensuring efficient service delivery.

/p>

Requirements
To be successful in this role, you must possess:

• Bachelor's degree in Computer Science and Computer Engineering, or other relevant fields (Mathematics, Electrical Engineering, IT, Chemistry, Physics, Engineering Science, STEM) from reputable universities with minimum GPA of 3.5/4.0.
• 3 year or more of working experience.
• Experience in the travel industry, other technology company, or global consulting field is a plus.
• Excellent analytical skills and ability to interpret complex data to drive decision-making.
• Strong project management skills, with the ability to manage multiple initiatives simultaneously and deliver results within deadlines.
• Ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
• Excellent communication skill in English, both written and verbal, with the ability to present ideas and influence stakeholders effectively.
• Ability to quickly learn and absorb new knowledge in the fast-changing and dynamic industry, and synthesize learnings into strategic growth levers that generate tangible business impacts.
• Passion about helping our customers, natural curiosity, comfort in operating in ambiguity and creative solution building.

/p>

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Jakarta, Indonesia

NG Fashion (NG Group of Companies)

About the Role

Lead and grow our women's fashion brand. This role is responsible for driving business strategy, daily operations, and product development to ensure the brand stays relevant and achieves company goals.

Key Responsibilities

• Lead and manage the fashion business unit, covering strategy and day-to-day operations.
• Oversee product development from concept, design, and production to marketing.
• Ensure product quality by understanding fabrics, patterns, and production processes.
• Manage retail operations, inventory, and product distribution.

Qualifications

• 3–5 years of experience in fashion retail, business management, or operations.
• Strong understanding of women's fashion trends, fabrics, and production.
• Additional skills such as sewing or pattern-making are a plus.
• Strong leadership, communication, and managerial skills.

What We Offer

• Opportunity to lead and grow a fast-developing fashion brand.
• Clear career path with room for creativity and innovation.
• Full support from management and access to company resources.
• A dynamic, creative, and collaborative work environment.