756 Business Process Management jobs in Indonesia

Key Responsibilities

• Analyze and remap existing business processes by identifying inefficiencies, bottlenecks, redundancies, and opportunities for improvement.
• Provide problem identification and strategic recommendations to drive impactful business process improvement initiatives.
• Initiate and lead business improvement design and implementation to ensure alignment with company strategy.
• Deliver sustainable improvement projects that enhance productivity, safety, risk management, and cost efficiency.
• Collaborate with cross-functional teams and stakeholders to implement innovative solutions and ensure successful transformation.
• Implement and maintain document control procedures to manage the full document lifecycle from creation to archiving.

Qualifications

• Minimum Bachelor's degree (S1) in Industrial Engineering, Financial Management, or Accounting.
• 3–5 years of experience in business process management, business transformation, consulting, or related fields.
• Broad understanding of industry trends and business practices.
• Experience in developing and implementing company-wide business processes is an advantage.
• Strong analytical and data-driven problem-solving skills.
• Critical thinking, proactive attitude, and strong sense of ownership.
• High integrity and strong commitment to excellence.

Sekilas Tentang Perusahaan

PT Sarana Yukti Bandhana (SYB) adalah penyedia dan operator sistem pembayaran. Selama lebih dari 20 tahun, SYB telah merintis ekosistem pembayaran digital yang menjamin transaksi diproses secara efisien dan aman.

SYB menawarkan beragam saluran pembayaran digital, melayani berbagai sektor, mulai dari utilitas public, perbankan, keuangan, asuransi, pendidikan, telekomunikasi, hiburan, game online, e-commerce, sampai e-wallet dan e-money.

Kami berusaha keras untuk menjadi pelopor di ranah digital dan memberikan pelanggan kami solusi keuangan yang aman dan inovatif, dirancang untuk memajukan jasa keuangan di seluruh Asia.

Ringkasan Peran

Sebagai Business Process Management Analyst  untuk proyek sales corporate, Anda akan melapor ke Business Process Manager dan peran Anda akan mencakupi hal-hal berikut ini:

• Manajemen Proyek: Mengawasi alur kerja dan proyek tim Sales. Mengkoordinasi dan mengelola semua fase proyek untuk memastikan penyelesaian proyek tepat waktu dan sesuai dengan tujuan yang ditetapkan.
• Mengawasi Alur Kerja: Kolaborasi dengan tim-tim lintas departemen guna memastikan kordinasi yang mulus untuk semua rencana dan proyek. Mengadakan rapat secara reguler dengan tim sales, hukum dan information technology (IT) guna mengawasi progresnya proyek dan menjawab semua pertanyaan dan potensi challenge.
• Analisis Strategis dan Manajemen Risiko: Melakukan analisa strategis untuk setiap proyek, mengidentifikasi potensi risiko dan isu menyangkut proyek yang ditangani, mengembangkan strategi mitigasi risiko dan masalah, mengeskalasi isu-isu kritis dan berkolaborasi dengan pihak intern untuk menerapkan solusi terbaik agar proyek tetap berjalan pada jalurnya.
• Dokumentasi dan Pelaporan: Mereview progres harian, laporan status harian dan dokumentasi proyek yang dibuat oleh tim Sales serta memastikan semua dokumentasi hukum dan teknis sudah sesuai.
• Monitoring Target & Transaksi Sales: Melakukan monitoring secara berkala & analisa data untuk review peraihan target sales.
• Riset & Laporan Penelitian: Menyusun laporan penelitian yang menyatukan temuan qualitatif maupun quantitatif.
• Sistem Manajemen Mutu: Mendukung dan berpartisipasi dalam upaya organisasi untuk mempertahankan standar internasional untuk keamanan informasi dan sistem manajemen mutu agar sesuai dengan persyaratan ISO 9001 dan ISO 27001.

Kualifikasi & Keahlian yang dibutuhkan

• Pendidikan: Minimal S1
• Pengalaman Kerja: Lulusan baru atau pengalaman kerja minimal 2 tahun. Akan lebih baik apabila memiliki pengalaman di industri pembayaran, namun tidak menjadi keharusan.
• Domisili: Berdomisili di DKI Jakarta.
• Ketersediaan: Dapat mulai bekerja sesegera mungkin dan bersedia bekerja di lokasi kantor pusat perusahaan di Jakarta.
• Bahasa Indonesia & Inggris: Mampu menulis dan berbicara dalam bahasa Indonesia dan bahasa Inggris.
• Keahlian Manajemen Proyek: Memiliki keahlian tinggi dalam mengelola proyek, mengatur waktu dan mengendalikan disrupsi agar proyek selesai tepat waktu dengan mutu yang tinggi.
• Keahlian Riset & Penelitian: Sanggup menghasilkan penelitian level institusi & showcase, memiliki attitude yang proaktif menghadapi dan mengikuti perkembangan & tren terkini.
• Analisis Data: Mampu mengevaluasi data dan melakukan analisis transaksi.
• Microsoft Office: Mahir dalam Microsoft Office Word, Excel, dan PowerPoint.
• Etos Kerja: Memiliki etos kerja yang kuat, mandiri dan memiliki integritas tinggi. Mampu beradaptasi dengan lingkungan kerja yang cepat, mampu menangani deadline, dan permintaan pekerjaan ad-hoc dengan cepat.
• Keahlian Berkomunikasi: Memfasilitasi komunikasi yang jelas dan efektif guna memumpuk pengertian dan alignment diantara stakeholder berbeda.
• Berorientasi pada Detail: Mampu menyusun dokumentasi proyek yang komprehensif dengan teliti dan secara konsisten.

• Lead client engagements focused on business process improvement and operational excellence.
• Conduct comprehensive analysis of existing business processes to identify bottlenecks and areas for optimization.
• Design and implement innovative process improvements using methodologies like Lean and Six Sigma.
• Manage project teams, ensuring timely and successful delivery of client objectives.
• Develop strong relationships with key client stakeholders at all levels.
• Facilitate workshops, training sessions, and change management initiatives.
• Develop and deliver compelling presentations and reports to senior client executives.
• Contribute to the development of thought leadership and practice building within the consultancy.

• Master's degree in Business Administration, Engineering, Operations Management, or a related field.
• Minimum of 8 years of experience in management consulting, with a strong focus on business process improvement.
• Demonstrated expertise in process analysis, re-engineering, and optimization techniques (e.g., Lean, Six Sigma).
• Proven experience leading project teams and managing client relationships.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to work effectively independently and as a leader of a remote team.
• Experience with project management software and collaboration tools.
• Certification in Lean or Six Sigma is highly desirable.

• Leading diagnostic engagements to identify inefficiencies and bottlenecks in client business processes.
• Developing and executing comprehensive business process re-engineering (BPR) strategies.
• Applying Lean and Six Sigma methodologies to drive measurable improvements in quality and productivity.
• Facilitating client workshops, stakeholder interviews, and process mapping sessions using virtual collaboration tools.
• Designing and recommending optimized workflows, organizational structures, and technology solutions.
• Developing business cases, implementation roadmaps, and performance metrics for process improvement initiatives.
• Managing project timelines, resources, and deliverables to ensure successful client outcomes.
• Building and maintaining strong, trusted advisor relationships with client leadership teams.
• Mentoring and guiding junior consultants on project engagements.
• Contributing to the development of the firm's proprietary methodologies and knowledge base.

• Master's degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
• A minimum of 7 years of progressive experience in management consulting, specializing in operational improvement and process re-engineering.
• Proven track record of successfully leading and delivering complex business transformation projects.
• Expertise in Lean, Six Sigma (Green Belt or Black Belt certification preferred), and other operational excellence frameworks.
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Excellent facilitation, communication, and presentation skills, tailored for virtual delivery.
• Demonstrated ability to manage remote projects and build rapport with clients virtually.
• Experience with process modeling software (e.g., Visio, Aris) and data analysis tools.
• High degree of professionalism, initiative, and self-motivation required for a remote work environment.
• Ability to adapt to changing client needs and project requirements.

• Lead end-to-end business process improvement (BPI) engagements for clients.
• Conduct comprehensive analysis of current state business processes, identifying key pain points and opportunities.
• Design and implement optimized future state processes, leveraging best practices and technology.
• Develop data-driven business cases to justify process changes and investments.
• Facilitate workshops and working sessions with client teams to gather requirements and drive consensus.
• Manage project timelines, budgets, and resources effectively.
• Provide strategic guidance and coaching to client leadership and project teams.
• Drive change management initiatives to ensure successful adoption of new processes.
• Utilize lean, Six Sigma, and other operational excellence methodologies.
• Develop and present findings, recommendations, and project updates to executive stakeholders.
• Contribute to business development activities, including proposal writing and client relationship management.
• Mentor and develop junior consultants within the practice.

• Master's degree in Business Administration (MBA), Operations Management, Engineering, or a related field.
• Minimum of 10 years of experience in management consulting, operational excellence, or business process improvement roles.
• Proven track record of leading successful BPI projects with significant quantifiable results.
• Expertise in process mapping tools (e.g., Visio, Lucidchart) and methodologies (e.g., BPMN).
• Strong knowledge of lean manufacturing, Six Sigma, and other continuous improvement frameworks.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional communication, presentation, and interpersonal skills.
• Demonstrated ability to manage complex projects and influence senior stakeholders.
• Experience in change management and organizational development.
• Familiarity with relevant software and technologies (ERP, CRM, workflow automation) is a plus.
• Willingness to travel to client sites as required.

We are seeking a highly motivated and results-oriented Business Operations (Backup Maternity Leave) to join our team. In this role, you will play a critical role in optimizing our internal business processes, driving operational efficiency, and supporting company growth. You will work closely with cross-functional teams to identify areas for improvement, implement best practices, and ensure smooth and efficient day-to-day operations.

Key Responsibilities:

• Oversee the day-to-day operations of the class sessions, ensuring smooth functionality and user experience.
• Manage and optimize class operations, including scheduling, resource allocation, and tutor assignments.
• Collaborate closely with the CTO to successfully migrate the platform to a new system, ensuring minimal disruption to business operations.
• Oversee tutor recruitment, onboarding, training, and performance management.
• Collaborate closely with the Learning & Delivery team to develop and implement effective tutor training programs.
• Manage tutor schedules and assignments to optimize class coverage and student satisfaction.

Qualifications:

• Bachelor's degree, preferably in Business Administration, Management, or a related field.
• Proven experience in a business operations or project management role.
• Strong analytical and problem-solving skills with the ability to identify and implement process improvements.
• Excellent project management and organizational skills with the ability to prioritize tasks and meet deadlines.
• Proficiency in data analysis and reporting tools.
• Fluency in English within professional setting
• Strong communication and interpersonal skills with the ability to effectively collaborate with cross-functional teams.
• Experience with educational technology or online learning platforms is a plus.

The employment will commence immediately, so don't hesitate to send your CV/resume to our email recruitment(at) with the subject line "BOps_Your Name".

We can't wait to welcome you to our team and embark on this exciting journey together

Job Types: Full-time, Temporary, Contract

Experience:

• B2B Sales: 1 year (Required)
• SaaS Industry: 1 year (Preferred)

Language:

• English (Preferred)

Expected Start Date: 09/15/2025

About ADA Group

ADA Group is a dynamic and fast-growing group with business interests across Southeast Asia, spanning AI, financing, mobility, dive resorts, and more. We focus on scalability, adaptability, and innovation across all our business ventures.

One of our fastest-growing units specializes in motorcycle rentals, sales, and food delivery rider support. Our mission is to provide reliable, tech-enabled services while building one of the strongest after-sales support teams in the region.

About the Role

We are seeking an Intern position to join our regional team. This role is hands-on and execution-focused, requiring accuracy, structure, and strong English communication. You will work on real operational tasks and AI-driven workflow improvements while keeping to strict Service Level Agreements (SLAs).

Key Responsibilities

• Onboarding Support – Verify and record rider information, ensuring compliance with requirements.
• Agreements & Compliance – Prepare rental agreements, checklists, and maintain accurate records.
• Payments & Reporting – Verify deposits, receipts, and payments; maintain operational trackers.
• After-Sales Administration – Support refunds, fines appeals, repossessions, and accident documentation.
• Workflow Automation – Use AI tools (e.g., ChatGPT, AppSheet, Google Workspace) to streamline and document processes.

Job Requirements

• Proactive and disciplined – able to manage tasks independently.
• Strong English written communication for reporting and documentation.
• Proficient in Google Sheets / Excel and comfortable with cloud-based tools.
• Detail-oriented with excellent organizational skills.
• Keen interest in AI tools and workflow automation.
• 6–12 months commitment, remote home-based.

This internship offers direct exposure to operational KPIs, SLA-driven execution, and AI-enabled business processes in a fast-scaling cross-border environment.

Job Type: Internship

Contract length: 6 months

Language:

• English (Required)