78 Care Manager jobs in Indonesia
Customer Care Manager
IDR120000000 - IDR240000000 Y
PT. Mondooli Group Indonesia
Posted today
Job Viewed
Job Description
The role
Are you a super coach who enjoys leading a team with the goal to delight our customers? Our customer care team are key to resolving our customers queries and issues quickly, correctly and with a smile. You'll be a natural people person who is able to connect with others and understand their needs. You must be fluent in Bahasa Indonesia and be advanced level in the English language.
Duties and responsibilities
- Day to day supervision of a team of customer care representatives including monitoring attendance and quality of work
- Coaching the team on quality and performance metrics on a regular basis
- Ensure the service delivered to our customers meets our Key Performance Indicators (KPIs)
- Identify performance related issues, develop and implement an improvement action plan, monitor corrective actions or take disciplinary action up to and including termination of employment
- Create training and coaching materials for the team as required
- Get involved with recruitment and training of new customer care representatives
- Be available to our customers for escalated or urgent matters
- Assist your team on the front line during unexpected busy periods
- Stay up to date with our products, services, policies and systems and ensure your team are correctly trained and have the necessary tools to be successful in their role
This role is available in Bali only.
Work experience and skills
- Previous experience as a supervisor, team leader or manager
- Previous experience as a customer service representative providing service by phone, email or live chat
- Good understanding of what good customer service looks like
- Proficient with CRM systems and Microsoft Office
- Clear communicator
- Excellent attention to detail, accuracy and multitasking skills
- Able to be proactive and operate with minimal guidance
- Highly organized with ability to manage time well
- Fluent in Bahasa Indonesia and advanced level in English language
- Previous experience in the financial industry is a plus
Working hours and schedule
Our customer care team operates 24/7 on a scheduled roster. Rosters are published 2 weeks in advance. You must be available to work per the published roster to support your team and our customers.
This advertiser has chosen not to accept applicants from your region.
0
Senior Care Manager
10430 Jakarta Pusat, Jakarta
IDR12 Monthly
WhatJobs
Posted today
Job Viewed
Job Description
Our client is a respected provider of social care services seeking an experienced and compassionate Senior Care Manager. This pivotal role involves overseeing a team of caregivers, ensuring the highest standards of care are delivered to clients, and managing the day-to-day operations of care services. The ideal candidate will have a strong background in social work, nursing, or a related healthcare field, combined with proven leadership and management experience. You will be instrumental in developing care plans, supporting staff, and ensuring client satisfaction.
Responsibilities:
Responsibilities:
- Lead, supervise, and mentor a team of care providers, ensuring adherence to professional standards.
- Develop, implement, and regularly review personalized care plans for clients.
- Conduct client assessments and reassessments to determine care needs and preferences.
- Manage client case files, ensuring accurate and up-to-date documentation.
- Oversee the scheduling and rostering of care staff to ensure adequate coverage.
- Handle client and family concerns, complaints, and issues in a professional and empathetic manner.
- Ensure compliance with all relevant regulations, policies, and procedures.
- Conduct regular team meetings and training sessions to enhance staff skills and knowledge.
- Monitor the quality of care provided and implement quality improvement initiatives.
- Collaborate with healthcare professionals, families, and other stakeholders to coordinate care.
- Manage budgets and resources effectively to ensure the efficient delivery of services.
- Participate in on-call duties as required.
- Bachelor's degree in Nursing, Social Work, Public Health, Healthcare Administration, or a related field.
- Minimum of 5 years of experience in a caregiving or healthcare setting, with at least 2 years in a supervisory or management role.
- In-depth knowledge of caregiving best practices, client assessment techniques, and care planning.
- Strong understanding of relevant regulations and compliance standards in the social care sector.
- Excellent leadership, team management, and motivational skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in relevant software for client management and scheduling.
- Empathy, compassion, and a genuine commitment to client well-being.
- Ability to work under pressure and make sound decisions.
- Flexibility to work a hybrid schedule, including some home-based and some on-site work, as needed.
This advertiser has chosen not to accept applicants from your region.
1
Senior Care Manager
70115 Banjarmasin, South Kalimantan
IDR14 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a compassionate and forward-thinking organization dedicated to improving lives, is seeking a highly skilled and dedicated Senior Care Manager to join their fully remote team. This leadership role is central to ensuring the highest quality of care and support is provided to individuals within the community. The ideal candidate will possess a strong background in social care, exceptional leadership abilities, and a profound commitment to client well-being. You will be responsible for overseeing a team of care professionals, developing personalized care plans, and ensuring compliance with all relevant regulations and standards. Key duties include conducting client assessments, coordinating services with families and external agencies, managing staff performance and development, and troubleshooting any care-related issues that may arise. This position requires a proactive approach to problem-solving, excellent communication and interpersonal skills, and the ability to manage multiple responsibilities effectively in a remote setting. A bachelor's degree in Social Work, Nursing, Psychology, or a related field is required. Significant experience in a supervisory or management role within the community or social care sector, along with a thorough understanding of care management principles and best practices, is essential. Proficiency in case management software and a demonstrated ability to lead and inspire a team remotely are crucial. If you are passionate about making a difference in the lives of vulnerable individuals, possess strong leadership acumen, and are seeking a rewarding remote opportunity to utilize your expertise, we encourage you to apply. Your dedication will be instrumental in fostering a supportive and empowering environment for our clients.
This advertiser has chosen not to accept applicants from your region.
2
Senior Care Manager
16511 Depok, West Java
IDR10000000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and experienced Senior Care Manager to join their fully remote team. This role is crucial for ensuring the delivery of high-quality, client-centered support services to individuals and families in need. The ideal candidate will have a strong background in social work, case management, or a related field, combined with exceptional leadership and organizational skills. You will be responsible for overseeing a team of care coordinators, providing guidance and support, and ensuring that care plans are effectively implemented and meet the unique needs of each client. Key responsibilities include conducting comprehensive client assessments, developing personalized care strategies, coordinating services with healthcare providers and community resources, and monitoring client progress. You will also play a vital role in training new staff, developing best practices for service delivery, and ensuring compliance with all relevant regulations and ethical standards. A deep understanding of client advocacy, crisis intervention, and supportive counseling techniques is essential. Experience with electronic health record (EHR) systems and case management software is required. You should possess excellent communication, interpersonal, and problem-solving skills, with the ability to build trust and rapport with clients from diverse backgrounds. A Bachelor's degree in Social Work, Psychology, Nursing, or a related field is required, along with a minimum of 5 years of experience in care management or a similar role, with at least 2 years in a supervisory or leadership capacity. If you are dedicated to enhancing the well-being of others and thrive in a fully remote, collaborative environment, we encourage you to apply. Responsibilities:
- Supervise and manage a team of care coordinators, providing guidance, support, and performance feedback.
- Conduct comprehensive assessments of client needs, strengths, and challenges.
- Develop, implement, and monitor individualized care plans in collaboration with clients and their families.
- Coordinate services with healthcare providers, community agencies, and other relevant resources.
- Ensure the provision of high-quality, client-centered support services.
- Provide direct case management services as needed, including crisis intervention and supportive counseling.
- Train and mentor new care coordination staff.
- Develop and implement best practices for service delivery and documentation.
- Ensure compliance with all applicable regulations, policies, and ethical standards.
- Maintain accurate and confidential client records using EHR and case management software.
- Advocate for clients' needs and ensure their voices are heard.
- Monitor client outcomes and identify opportunities for service improvement.
- Collaborate effectively with internal teams and external partners in a remote setting.
- Bachelor's degree in Social Work, Psychology, Nursing, or a related field.
- Minimum of 5 years of experience in care management, case management, or a related social service role.
- At least 2 years of experience in a supervisory or leadership position.
- Strong knowledge of client advocacy, case management principles, and community resources.
- Proficiency with electronic health record (EHR) systems and case management software.
- Excellent assessment, intervention, and care planning skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Ability to build rapport and trust with clients from diverse backgrounds.
- Strong organizational skills and attention to detail.
- Ability to work independently and effectively in a fully remote team environment.
- Relevant professional licensure or certification is a plus.
This advertiser has chosen not to accept applicants from your region.
3
Senior Care Manager
40115 Bandung, West Java
IDR11000000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is looking for a compassionate and skilled Senior Care Manager to lead their team in **Bandung, West Java, ID**. This vital role involves overseeing the provision of high-quality care services to individuals, ensuring their well-being, safety, and dignity. The ideal candidate will have a strong background in community and social care, excellent leadership capabilities, and a deep understanding of care planning, regulatory compliance, and team management. You will be responsible for managing a team of care professionals, developing individualized care plans, coordinating with families and healthcare providers, and ensuring adherence to best practices in person-centered care. This position requires strong organizational skills and the ability to handle sensitive situations with empathy and professionalism.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage and lead a team of care professionals, providing guidance, support, and performance management.
- Develop, implement, and review individualized care plans for clients, ensuring they meet specific needs and preferences.
- Oversee the day-to-day operations of care services, ensuring smooth and efficient delivery.
- Ensure compliance with all relevant regulations, standards, and organizational policies.
- Conduct regular assessments of client needs and coordinate with families, healthcare professionals, and other stakeholders.
- Manage staff schedules, ensuring adequate coverage and efficient resource allocation.
- Provide training and ongoing professional development opportunities for care staff.
- Handle client and family concerns or complaints with sensitivity and efficiency.
- Monitor and evaluate the quality of care provided, implementing improvements as necessary.
- Maintain accurate and confidential client records and documentation.
Qualifications:
- Bachelor's degree in Nursing, Social Work, Public Health, Gerontology, or a related field.
- Minimum of 4 years of experience in community and social care, with at least 2 years in a supervisory or management role.
- Strong knowledge of care planning, assessment methodologies, and person-centered care principles.
- Experience with regulatory compliance in the healthcare or social care sector.
- Excellent leadership, team management, and communication skills.
- Proficiency in care management software and MS Office Suite.
- Strong problem-solving and decision-making abilities.
- Empathy, patience, and a genuine commitment to improving the lives of others.
- Ability to work effectively in a hybrid environment, balancing operational needs with administrative tasks.
This advertiser has chosen not to accept applicants from your region.
4
Senior Care Manager
28281 Pekanbaru, Riau
IDR7 Monthly
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a leading provider of community-based support services, is searching for an experienced and compassionate Senior Care Manager to join their dedicated, fully remote team. This vital role focuses on overseeing and coordinating comprehensive care plans for individuals with complex needs, ensuring they receive high-quality, person-centered support. The Senior Care Manager will be responsible for assessing client needs, developing individualized care strategies, managing a caseload of clients, and supervising a team of care support staff. You will act as a key liaison between clients, their families, healthcare professionals, and social services, advocating for the client's well-being and ensuring seamless service delivery. A critical aspect of this role involves quality assurance, continuous improvement of care processes, and compliance with all relevant regulations and standards. The ideal candidate will possess a Bachelor's degree in Social Work, Nursing, Public Health, or a related field, coupled with at least 5 years of experience in social care, community health, or a related management role. Proven experience in care planning, case management, and team leadership is essential. Excellent communication, empathy, and problem-solving skills are required, along with a strong understanding of local support systems and resources. This is a remote position, requiring excellent organizational skills, self-discipline, and the ability to effectively manage tasks and communicate virtually. You will be instrumental in ensuring clients receive the dignity, respect, and support they deserve, fostering independence and enhancing their quality of life. We are looking for a dedicated professional committed to making a positive impact in the lives of vulnerable individuals within the community.
This advertiser has chosen not to accept applicants from your region.
5
Senior Care Manager
75123 Samarinda, East Kalimantan
IDR12000000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Care Manager to oversee a portfolio of community and social care services in Samarinda, East Kalimantan, ID . This pivotal role involves managing care teams, ensuring the highest standards of service delivery, and developing innovative approaches to meet the evolving needs of our diverse client base. You will be responsible for operational oversight, staff supervision and training, budget management, and fostering strong relationships with stakeholders, including families, local authorities, and healthcare providers. The ideal candidate will have a proven track record in a similar role, demonstrating strong leadership capabilities, excellent communication and interpersonal skills, and a deep understanding of relevant legislation and best practices in social care. You will play a key role in strategic planning, contributing to the continuous improvement of services and ensuring compliance with all regulatory requirements. This position requires a compassionate and results-oriented individual who is passionate about making a positive impact on individuals' lives. Responsibilities include:
- Leading and mentoring a team of care professionals.
- Developing and implementing individualized care plans.
- Monitoring service quality and resident satisfaction.
- Managing operational budgets and resources effectively.
- Ensuring adherence to all health, safety, and regulatory standards.
- Liaising with external agencies and families to coordinate care.
- Conducting regular staff performance reviews and providing ongoing professional development.
- Identifying opportunities for service enhancement and innovation.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Care manager Jobs in Indonesia !
6
Senior Care Manager
29411 Batam, Riau Islands
IDR10 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and experienced Senior Care Manager to oversee and enhance community support services in Batam, Riau Islands, ID . This role is pivotal in ensuring the well-being and quality of life for individuals receiving care. You will lead a team of dedicated caregivers, manage care plans, coordinate with healthcare professionals, and liaise with families to provide exceptional support. The ideal candidate possesses strong leadership qualities, a deep understanding of caregiving principles, and excellent organizational and communication skills.
Responsibilities:
Qualifications:
This hybrid role offers the opportunity to make a tangible difference in the lives of individuals within the community.
Responsibilities:
- Develop, implement, and manage individualized care plans for clients, ensuring they meet all personal, medical, and social needs.
- Supervise, train, and mentor a team of caregivers, ensuring high standards of care delivery.
- Conduct regular client assessments and reassessments to monitor progress and adjust care plans accordingly.
- Coordinate with physicians, therapists, and other healthcare professionals to ensure integrated and comprehensive care.
- Manage medication administration protocols and ensure compliance with all health and safety regulations.
- Liaise with clients and their families, providing regular updates and addressing any concerns or questions.
- Maintain accurate and up-to-date client records, including progress notes, medication logs, and incident reports.
- Organize and facilitate social and recreational activities to promote client engagement and well-being.
- Handle emergency situations with professionalism and efficiency, following established protocols.
- Ensure the efficient scheduling and rostering of care staff.
- Contribute to the continuous improvement of care services and operational efficiency.
Qualifications:
- Bachelor's degree in Nursing, Social Work, Gerontology, or a related field.
- Minimum of 5 years of experience in a caregiving or healthcare setting, with at least 2 years in a supervisory or management role.
- In-depth knowledge of best practices in elder care, disability support, and community health services.
- Strong understanding of relevant legislation and ethical considerations in care provision.
- Excellent leadership, team management, and motivational skills.
- Proficiency in record-keeping and familiarity with care management software.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Ability to remain calm and effective under pressure.
- Empathy, patience, and a genuine passion for helping others.
- Valid nursing or social work registration where applicable.
This hybrid role offers the opportunity to make a tangible difference in the lives of individuals within the community.
This advertiser has chosen not to accept applicants from your region.
7
Residential Care Manager
25122 Padang, West Sumatra
IDR7 Monthly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Join a leading provider of community support services as a Residential Care Manager in **Padang, West Sumatra, ID**. Our client is dedicated to enhancing the lives of individuals requiring specialized care, offering a supportive and nurturing environment. As a Residential Care Manager, you will be at the forefront of delivering exceptional care services, managing a team of dedicated caregivers, and ensuring the well-being and safety of all residents. Your responsibilities will encompass developing and implementing personalized care plans, overseeing daily operations of the residential facility, conducting regular staff training and performance evaluations, and ensuring compliance with all relevant health and safety regulations. You will act as a primary point of contact for residents' families, fostering strong communication and addressing any concerns or feedback promptly. A significant part of your role will involve managing budgets, maintaining accurate documentation, and collaborating with healthcare professionals to ensure holistic care. The ideal candidate will possess strong leadership qualities, exceptional interpersonal skills, and a deep understanding of community care principles. Experience in a similar supervisory role within the social care sector is highly desirable. You must demonstrate empathy, patience, and a genuine commitment to improving the lives of vulnerable individuals. This position requires resilience, adaptability, and the ability to handle challenging situations with professionalism and compassion. Your role is vital in shaping a positive and empowering living experience for our residents, contributing to their independence and quality of life. We are looking for an individual who can inspire their team and uphold the highest standards of care.
This advertiser has chosen not to accept applicants from your region.
8
Senior Care Manager
30142 Palembang, South Sumatra
IDR10000000 Monthly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and highly organized Senior Care Manager to lead and supervise a team of dedicated care professionals. This fully remote position offers a unique opportunity to provide essential support and guidance to individuals and families in need, all while enjoying the flexibility of working from home. The Senior Care Manager will be responsible for developing personalized care plans, ensuring quality service delivery, and managing client relationships.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee and manage a caseload of clients, ensuring their care needs are met comprehensively and compassionately.
- Develop, implement, and regularly review individualized care plans in collaboration with clients, families, and healthcare professionals.
- Supervise, train, and mentor a team of care staff, providing ongoing support and performance management.
- Ensure compliance with all relevant healthcare regulations, policies, and procedures.
- Conduct initial assessments and regular follow-up visits to evaluate client needs and the effectiveness of care plans.
- Manage client documentation, maintaining accurate and confidential records of services provided.
- Act as a primary point of contact for clients and their families, addressing concerns and resolving issues promptly and effectively.
- Coordinate with external healthcare providers, social services, and other relevant agencies to ensure integrated care.
- Monitor service quality and implement improvements to enhance client satisfaction and outcomes.
- Manage staff schedules and ensure adequate coverage for all client needs.
- Participate in case conferences and interdisciplinary team meetings.
- Stay abreast of best practices and advancements in community care and social services.
Qualifications:
- Bachelor's degree in Social Work, Nursing, Healthcare Administration, Psychology, or a related field.
- Minimum of 5 years of experience in a caregiving or social services setting, with at least 2 years in a supervisory or management role.
- Strong understanding of community care services, health regulations, and client support systems.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to develop and implement effective care plans.
- Proficiency in case management software and electronic health records.
- Strong organizational and time management skills, with the ability to manage multiple priorities.
- Empathy, patience, and a genuine commitment to providing high-quality care.
- Ability to work independently and effectively in a remote team environment.
- Valid professional license or certification as required by local regulations.
This advertiser has chosen not to accept applicants from your region.
9