730 Center Staff jobs in Indonesia

Are you the operational mastermind who ensures everything runs flawlessly behind the scenes? Gentem Indonesia is seeking a Center Operations Officer who can transform day-to-day challenges into seamless experiences while advancing our educational mission.

Gentem Indonesia Lifelong Learning powers Wall Street English, CURIOOkids, and INDIES—creating environments where lifelong learners develop the skills to succeed globally. Our centers are more than classrooms; they're communities where meaningful learning happens daily.

You'll be the operational backbone ensuring our centers deliver exceptional experiences while functioning efficiently. From managing member journeys to organizing standout events, you'll create the foundation that allows transformative education to happen. Your key responsibilities will include:

• Maintain Excellence: Monitor, audit, and ensure compliance with quality standards across facilities, teaching, and service delivery
• Create Community: Plan and execute engaging center events that strengthen our community while generating new business opportunities
• Optimize Operations: Manage staff scheduling, facility maintenance, and resource allocation to maximize efficiency
• Drive Continuous Improvement: Develop, update, and implement SOPs that enhance clarity and consistency across all operations

• Proven ability to enhance customer experiences with attention to quality and detail
• Experience implementing and monitoring compliance with operational standards
• Creative approach to event planning with a focus on community building and growth
• Strong operational mindset with excellent problem-solving capabilities
• Outstanding communication and team coordination skills

• Career Growth: We love promoting from within Your hard work will be recognized, and there's always room to grow.
• Competitive Salary & Benefits: Competitive pay, health insurance, and other perks.
• A High-Performance Culture: Join a team that thrives on challenges, rewards ambition, and pushes boundaries.
• Job Security: No layoffs in the past three years—we're a company you can count on.
• Collaborative Work Environment: Work alongside talented, driven individuals in a culture built on teamwork and communication.

At Gentem Indonesia Lifelong Learning, we empower people through education, opening doors to new opportunities. As the parent company of Wall Street English Indonesia, CuriooKids, and Indies, we uphold the values of Family, Integrity, and Excellence, fostering a culture of collaboration, trust, and outstanding results. Committed to lifelong learning, we create opportunities for growth at every stage of life. If you're passionate about making an impact, you'll fit right in.

Ready to Make an Impact?

Apply now and be part of our mission to redefine education across Indonesia

We are a multinational company seeking a Contact Center Manager to define the Contact Center framework, enabling and creating a best-in-class brand and product ownership experience for consumers, both through phone/mail contact, as well as online, at competitive cost levels. The person needs to be able to evaluate the performance of each Call Center agent and plan the necessary continuous improvement plans.

Qualifications needed:

• Bachelor's Degree in a relevant field or equivalent.
• 5 years of working experience in Customer Service, Contact Center, or equivalent.
• Good at managing people, delivering messages or information, orders, and commands.
• Have experience in controlling the Call Center duty and activities.
• Excellent in using MS Office and other related software, and Fluent in English.

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

Why Join Us?

Our goal is to foster a culture of excellence while shaping a thriving company. We provide a competitive compensation package and ample opportunities for career growth. We believe in giving every employee a fair chance to contribute to our success and to unlock their full potential.

Role Description :

This is an on-site contract role as a Supervisor (Lead of Team Leader) located in Semarang. As a Supervisor you will be responsible for :

• Support and assist in leading the operation team from planning to execution
• Assist in managing operational processes to meet service level targets and client expectations
• Participate in implementing quality control measures, conducting audits, and providing feedback to improve project health
• Determine staffing requirements, allocate resources effectively and address any operational issues
• Analyze operational performance, tracks improvement of KPIs and develop action plans to meet or exceed targets based on the findings and analysis
• Create weekly and monthly reports on quality, productivity and team performance which aims to analyze and ensure that the operational team provides services in accordance with company and client procedures (SOP).
• Identify potential risks to operations and implement risk mitigation strategies to minimize disruptions and ensure business continuity
• Conduct data or root cause analysis to address any operational issues and execute action plans
• Monitor key performance indicators (KPIs) and metrics, identifying areas for improvement and executing action plans

Qualifications :

• Indonesian citizen with minimum diploma degree in any related field with GPA min 2.75 preferred
• Experienced as Supervisor in contact centre industry
• Able to articulate findings, recommendations and feedback effectively, ensuring clarity and mutual understanding among teams
• Proficient problem-solving abilities to identify root causes and to identify the decision making possibilities
• Ready to work on shifting
• Fluent in English both speaking and writing with min. B2 Level of CEFR
• Willing to work immediately
• Willing to be placed in Semarang

Note :
The job description has been gender-neutral and does not discriminate on the basis of gender, race, ethnicity, religion, or any other characteristic.

Life At TCID

With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:

• Fulfilling Career
• Professional Growth
• Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)
• Growing Culture

#transcosmosIndonesia #LifeAtTCID #OneTranscosmos #TCID

Fullerton Health Indonesia is an integrated healthcare company in Indonesia, headquartered in Singapore, offering a one-stop service to our corporate clients for medical check-ups, occupational health services, third-party administration and managed care services, medical assistance & evacuation services as well as other specialty health services.

In our Medical assistance & evacuation (Medevac) service, we help deliver the best health outcome for our clients when they fall ill or suffer an accident while traveling or working away from home by providing bed-to-bed medical evacuation assistance.

For the Alarm Center Operation Coordinator position, you will be working closely (coordinating & reporting) with our users and clients from abroad, hence the frequent use of English for day-to-day tasks. You will also be required to follow the shifting schedule (day, noon & night shifts), as we are operating on a 24/7 basis.

You will be responsible, but not limited to:

• Handling incoming & outgoing communications from international clients and/or patients requiring medical help or support in Indonesia and South East Asia
• Identifying the request in obtaining medical reports / additional medical information, collaborating with treating doctors
• Reporting to client with our medical recommendations regarding a potential medical evacuation to a better medical facility

Mandatory requirements for this position:

• No working experience needed; fresh graduate welcome to apply
• Must be fluent and confident in English, both written & spoken
• Minimum D3 (Diploma) graduate, preferably Health background
• Excellent communication & customer service oriented
• Computer Literate
• Willing to work from Office in shifting hours (day, noon & night shifts)
• Ready to join at the soonest

We are #Hiring Perusahaan Online Travel Agent terbesar di Indonesia Sedang membutuhkan: Contact Center Operations MANAGER

PT.INFOMEDIA NUSANTARA sedang mencari individu yang dinamis dan bersemangat untuk bergabung dengan tim Customer Care/Contact Center kami sebagai Contact Center Operations MANAGER

Lokasi : Semarang Tipe Pekerjaan : Full-time

Tanggung Jawab Utama: 1. Memimpin, melatih, dan mengembangkan Team Leader dan Agent untuk menumbuhkan budaya kerja yang berkinerja tinggi. 2. Menganalisis informasi manajemen dan memberikan saran atau rekomendasi untuk perbaikan di seluruh layanan pelanggan. 3. Bekerja sama dengan tim Perencanaan Sumber Daya untuk memastikan rencana sumber daya yang paling efektif dikembangkan dan dicapai. 4. Mengidentifikasi dan menerapkan praktik, proses, dan sistem terbaik untuk mendorong lingkungan perbaikan yang berkelanjutan. 5. Mengawasi dan meninjau kinerja untuk mencapai level layanan dan target (utilization).

Kualifikasi : - Minimal 5 tahun pengalaman di bidang pekerjaan yang sama. - Pendidikan formal minimal D3 dari semua disiplin ilmu. - Keterampilan kepemimpinan yang kuat, pemecahan masalah, dan manajemen konflik. - Kemampuan komunikasi, analitis, dan organisasi yang sangat baik.

• Direct and manage all aspects of aquatic center operations, including pool maintenance, safety protocols, and staff supervision.
• Develop, implement, and enforce policies and procedures to ensure a safe and enjoyable environment for all patrons.
• Recruit, train, schedule, and evaluate aquatic facility staff, including lifeguards, swim instructors, and customer service representatives.
• Oversee the development and delivery of swim lessons, fitness programs, and special events to maximize participation and revenue.
• Manage the facility's budget, including operational expenses, revenue generation, and capital expenditure planning.
• Ensure compliance with all local, state, and federal health and safety regulations.
• Conduct regular facility inspections to identify and address any maintenance or safety concerns.
• Develop and execute marketing and promotional strategies to attract new members and retain existing ones.
• Maintain positive relationships with staff, members, and the wider community.
• Manage inventory of supplies and equipment, and oversee purchasing processes.
• Respond effectively to emergencies and incidents, ensuring prompt and appropriate action.
• Analyze operational data to identify trends, areas for improvement, and opportunities for growth.

• Bachelor's degree in Recreation Management, Sports Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in facility management, preferably within the leisure or sports industry.
• Proven experience in staff management, training, and development.
• Strong understanding of pool operations, water chemistry, and aquatic safety standards.
• Certification in Lifeguarding and CPR/First Aid is required. Additional certifications (e.g., Pool Operator, Water Safety Instructor) are highly desirable.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability in budget management and financial oversight.
• Proficiency in Microsoft Office Suite and facility management software.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Passion for sports, fitness, and community engagement.

Qualifications
:

• Bachelor's degree or equivalent experience in a Contact Center or Business related field
• Contact Center Management and BFSI understanding (preferred)
• C1 Efset result
• Strong ability to multitask

Fluent in Speaking/Writing in English

• At least 2years of management experience in Contact Center

Responsibilities

• Establish and maintain business standards for accuracy, productivity and reliability
• Manage the daily functions of the business
• Prepare annual performance review and reevaluate processes
• Ensure regulatory, compliance and legal rules are followed
• Manage budget to align with goals of business

Customer and Account Management

• Serve as the primary point of contact for clients, managing and nurturing long-term relationships to ensure client satisfaction and retention
• Address and resolve client issues by coordinating with internal teams such as product development and customer support to ensure timely solutions
• Maintain and update client records, contract information, and account performance metrics, regularly reporting progress to internal and external stakeholders

Operational Responsibilities

• Lead and coordinate operational activities related to client accounts, ensuring the successful delivery of products or services according to client requirements and timelines
• Collaborate with cross-functional teams to align operational processes with client expectations and company objectives
• Monitor key performance indicators (KPIs) related to account performance and operational efficiency, identifying areas for improvement
• Manage team members involved in account operations, delegating tasks and ensuring adherence to company policies and standards

Financial Management and Oversight

• Oversee budgeting processes for client accounts, including preparing, monitoring, and adjusting budgets to align with organizational goals and client agreements
• Ensure compliance with financial regulations and accounting standards within account-related financial activities.
• Prepare and present financial reports and forecasts to leadership and clients to support decision-making and strategic planning

Additional Responsibilities

• Facilitate audits by preparing necessary documentation and liaising with auditors to ensure smooth audit processes
• Implement process improvements and automation tools to enhance operational efficiency and reduce errors in financial and operational workflows

About Protergo Cyber-Security

We are Indonesia's leading cyber-security company, specializing in both Blue Team (Defense) and Red Team (Attack) services. Founded by an experienced team of cyber-security experts and fully incorporated in Indonesia, we have an in-depth understanding of the nation's cyber-security landscape.

Job Description

• Security monitoring in systems and network
• Analyzing security problems/breaches, identifying abnormalities in systems and networks with related tools
• Follow up information security alerts in accordance with an incident response procedure
• Conduct periodic security audits/reviews and provide reports on security violations
• Maintain solid security incident documentation

Qualifications

• Have a strong interest in technology or IT field, especially in Cyber Security
• Experienced is a plus, but fresh graduates are most welcome to apply
• Have a strong fundamental regarding the core activities of security operations
• Have a strong fundamental concept of OSI Layer
• Experienced with SIEM and/or certified in this field (CEH, ECIH, CHFI, etc.) would be a plus
• Humble personality but eager and have strong desire for success
• Good communication, strong problem solving, and analytical abilities