1,184 Client Coordination jobs in Indonesia

About the role:

As an Account Management, you will be responsible for managing clients (merchants), listening to their needs, and resolving issues in this area, as well as working with other ESB teams. In line with ESB's core values of
Honesty, Empathy, and Agility
, this role requires someone who can build transparent relationships, understand client perspectives, and adapt quickly to dynamic business needs.

What you'll do (Responsibilities):

• Build and maintain lasting relationships with clients and partners by demonstrating
  honesty
  in communication, understanding their focus, and anticipating their needs.
• Negotiate with clients, solve problems with
  empathy
  , and ensure deadlines are met with integrity.
• Bring strong experience in relevant fields and apply it with
  agility
  to support evolving client requirements.
• Solve problems for clients by listening closely, showing
  empathy
  , and exceeding expectations.
• Follow up with clients regularly to ensure needs are being met, while identifying new opportunities proactively.
• Collaborate with other departments such as data management, ensuring clear and
  honest
  communication across teams.
• Present new feature products and campaigns with
  agility
  , tailoring the approach to client needs.

What capabilities you'll need (Requirements):

• Bachelor's degree (or equivalent) in business or related discipline.
• Experience in building brand awareness and image with an
  honest and client-first approach
  .
• Strong written and verbal communication skills, with the ability to connect with clients with
  empathy
  and clarity.
• A willingness to travel and adapt (
  agility
  ) to meet with clients and prospects whenever needed.

About the Role

As an Account Management, you will be responsible for managing clients (merchants), actively listening to their needs, and resolving issues while working collaboratively with other ESB teams. This role emphasizes Honesty, Empathy, and Agility - the core values that guide how we serve clients and work as a team.

What You'll Do (Responsibilities):

1. Build and maintain lasting relationships with clients and partners by listening with empathy and anticipating their needs.
2. Negotiate with clients and resolve issues with honesty and transparency, while ensuring deadlines are met.
3. Apply strong experience in relevant fields to deliver practical and effective solutions.
4. Solve client problems by understanding and exceeding expectations with agile, client-centered approaches.
5. Follow up with clients regularly to ensure needs are met and new opportunities are identified.
6. Collaborate with other departments, such as data management, to ensure solutions are well-rounded and efficient.
7. Present new feature products and campaigns to clients with clear, honest communication.

What Capabilities You'll Need (Requirements):

1. Bachelor's degree (or equivalent) in business or a related discipline.
2. Ability to build strong brand awareness and represent ESB's image with integrity and empathy.
3. Strong written and verbal communication skills, with an emphasis on clear and honest delivery.
4. Willingness to travel as needed to meet with clients and prospects, showing agility in adapting to different situations and client needs.

Job Desc

• Responsible for overseeing, shaping and growing the business
• Build strategic relationships with high-profile merchants and drive revenue

Requirements

• Education mi. D3
• Familiar with G - Suites
• Able to communicate with 'conversational' english skill
• Proactive and initiatives-driven

Gambaran Umum Pekerjaan

Kami sedang mencari seorang Account Management yang berpengalaman untuk bergabung dengan tim kami di PT Sarana Usaha Sejahtera InsanPalapa (TelkoMedika), perusahaan teknologi kesehatan yang sedang berkembang pesat di Indonesia. Anda akan bekerja dalam lingkungan kerja yang dinamis dan kolaboratif, dengan peluang untuk berkontribusi secara langsung pada pertumbuhan dan keberhasilan bisnis.

Tanggung Jawab Utama

1. Mengidentifikasi peluang bisnis baru dan mengembangkan proposal yang menarik untuk memperluas kerjasama dengan klien
2. Membangun dan memelihara hubungan yang solid dengan pemangku kepentingan kunci di organisasi klien
3. Menganalisis data dan tren pasar untuk memberikan wawasan berharga kepada klien
4. Berkolaborasi dengan tim lintas fungsi untuk mengembangkan solusi terpadu yang memenuhi kebutuhan klien
5. Memastikan penagihan yang akurat dan tepat waktu serta mengelola isu-isu terkait layanan

Kualifikasi :

1. Memiliki gelar sarjana dengan preferensi dalam bidang Manajemen Bisnis, Pemasaran, atau Komunikasi
2. Minimal 1 tahun pengalaman dalam peran Account Management atau Pengembangan Bisnis di industri Kesehatan
3. Ketertarikan dan antusiasme yang tinggi untuk bekerja di industri kesehatan
4. Berpikir strategis dengan kemampuan analitis yang kuat untuk mengidentifikasi peluang dan mengembangkan solusi inovatif
5. Keterampilan presentasi dan komunikasi yang luar biasa, mampu membangun hubungan yang kuat dengan klien di berbagai tingkatan
6. Berpikir kreatif dan mampu beradaptasi dalam lingkungan yang berubah-ubah
7. Disiplin diri yang kuat, kemampuan multitasking, dan berorientasi pada hasil

About the team:We are a diverse and dedicated group, working together to bring innovative services to life. With a shared goal of making transportation, food delivery, and more, easier and more accessible, they collaborate to create positive experiences for customers and partners alike. Their passion and hard work drive our success and shape the way people connect and thrive in today's fast-paced world.

About the Assignment:-Maintain relationship with existing G-Food merchants and help them to maximize their potential sales via G-Food-The role of Account Management plays pivotal part in nurturing and maintaining strong relationships with various stakeholders. Our Account managers are tasked with the responsibility of overseeing and supporting the needs of partner drivers, merchants, and other business clients. -Their role involves regular communication with these partners, ensuring their satisfaction, addressing concerns, and identifying opportunities for collaboration and growth.

Account managers also work closely with cross-functional teams-channeling partner feedback to enhance services and offerings. By deeply understanding partner needs, they contribute to shaping our strategies and initiatives. The Core Objectives:

• Merchant Growth & Relationship Management
• Conduct 8-10 daily merchant engagements through strategic field visits, calls, and virtual meetings
• Pitch & implement G-Food products:
• Campaign management
• Visibility boosters (G-Ads)
• Merchant Promo Subscriptions
• Loan product to help merchant grow their business
• Analyze merchant performance data to identify upsell opportunitiesBusiness Advisory & Education
• Conduct business reviews with strategic partners
• Educate merchant about daily operation strategy such as:
• Menu optimization strategies
• Peak hour operations management
• Customer retention techniquesOperational Excellence
• Resolve merchant operational issues
• Coordinate with other teams on merchant pain points
• Pria/Wanita
• Berpengalaman
• Diploma
• 24
• 35 Tahun
• Terima kandidat tanpa foto diri
• Kota sesuai penempatan kerja (Kota Pekanbaru)

Get to Know the Team

Lending is one of the Company's drivers of profitability. We are committed to develop and manage a suite of lending products that are not only accessible but also tailored to meet the unique needs of our partners.

Get to Know the Role

We are looking for a high-performing, self-driven Sales Specialist with strong experience in the lending sector to accelerate our merchant lending portfolio. This role focuses on acquiring and managing lending partnerships with merchants, from MSMEs to established brands, through our P2P lending platform. Reporting to the Manager and working from the Yogyakarta office.

You will be expected to deliver high sales targets, while also contributing to go-to-market feedback, product iteration, and overall merchant strategy.

The Critical Tasks You Will Perform

• Act as the functional heart of our Merchant Lending business
• Acquire new merchants for lending – from MSMEs to big brands
• Hit and exceed monthly lending sales targets
• Build and maintain strong relationships with merchant clients
• Collaborate with internal teams (commercial, credit risk, operations) to ensure smooth loan processing
• Gather market and merchant's feedback to help improve product and sales strategy
• Keep sales activities and pipeline updated in CRM or internal tools

About the Assignment:

This role focuses on acquiring, onboarding, and maintaining potential existing local community members to expand

the Commission-Based Task (CBT) agent network.

The Core Objectives:

Onboard existing local community with min. 25 Member/Community (1 Community/Day)

Visit potential community (5 community/day)

Manage and nurture the Community acquired via Whatsapp.

Share updates, success stories, SOPs, and resolve conflicts quickly for Community Acquires

Organize small-scale events and quarterly offline gatherings to strengthen member engagement.

Maintain engagement with Community.

Drive Agents to increase Digital Goods transaction

Essential Experience / Criteria:

1 year proven experience in community management, event coordination, or learning program operations.

Excellent communication and interpersonal skills.

Comfortable working with digital tools (WhatsApp, Google Workspace, Zoom, etc.).

Organized, proactive, and able to manage multiple tasks simultaneously.

Passion for grassroots engagement and community empowerment.

Desirable Experience / Criteria:

1. Target oriented

2. Ambitious

3. Skill to engage to customers

Location & Duration of the Assignment (in Weeks or Months):

Coverage areas are Semarang & Yogyakarta (reporting will be in Semarang office, but mostly will be in the field)

Compensation, Benefit & Facilities:

Gross Basic Salary :

Bpjs Kesehatan & Bpjs Ketenagakerjaan

Jenis Pekerjaan: Kontrak

Panjang kontrak: 12 bulan

The Core Objectives: Merchant Growth & Relationship Management - Conduct 8-10 daily merchant engagements through strategic field visits, calls, and virtual meetings - Pitch & implement G-Food products: - Campaign management - Visibility boosters (G-Ads) - Merchant Promo Subscriptions - Loan product to help merchant grow their business - Analyze merchant performance data to identify upsell opportunities Business Advisory & Education - Conduct business reviews with strategic partners - Educate merchant about daily operation strategy such as: - Menu optimization strategies - Peak hour operations management - Customer retention techniques Operational Excellence - Resolve merchant operational issues - Coordinate with other teams on merchant pain points Market Intelligence - Track competitor activities through: - Merchant feedback sessions - Pricing/promo benchmarking

Essential Experience / Criteria: 1. Fluent in Indonesian with a good vocabulary and correct sentence structure is a must. 2. Expert in basic mathematics 3. Familiar with Google Workspace application 4. Own personal vehicle 5. Should able to sell loan product.

Jenis Pekerjaan: Kontrak

Panjang kontrak: 6 bulan

We're currently assisting our client,
A Multinational Online Transportation Company
to find talents to be part of their
Account Management
in
Jakarta
area.

Job Desc :

• Responsible for overseeing, shaping and growing the busines
• Build strategic relationships with high-profile merchants and drive revenue

Requirements :

• Education min. D3
• Familiar with G - Suites
• Able to communicate with 'conversational' english skill
• Proactive and initiatives-driven

Please submit your CV in English

Benefit :
Basic Salary, BPJS