202 Client Management jobs in Indonesia

We are seeking a talented individual to join our Client Relation in Employee Benefit team at Marsh Indonesia. This role will be based in Jakarta. This is a hybrid role that has a requirement of working at least three days a week in the office.

You will be responsible for monitoring service delivery performance to ensure client satisfaction, achieving the CSR budget and retention ratio, designing and implementing the Comprehensive Wellness Advisory Service Plan.

We will count on you to:

• Client Relationship Management: Building and maintaining strong relationships with clients, understanding their needs, and ensuring high levels of client satisfaction.
• Consultative Selling: Identifying opportunities to provide employee benefits solutions that meet client needs, including health insurance, retirement plans, and other employee benefits.
• Collaboration with Internal Teams: Coordinating with various departments, such as claims, placement and operations, to deliver comprehensive employee benefits solutions.
• Strategic Planning: Collaborating with clients to develop and implement employee benefits strategies that align with their business goals.
• Market Analysis: Staying informed about market trends and regulatory changes that may impact employee benefits.
• Client Presentations and Proposals: Preparing and delivering presentations to clients, showcasing employee benefits offerings and service that insurer can provided.
• Cross-Functional Collaboration: Working closely with other departments, such as claims, operation, placement and BD, to ensure seamless service delivery.
• Client Education: Providing clients with information and resources to help them understand their employee benefits options and the value of the services provided.
• Performance Tracking: Monitoring the performance of employee benefits programs and making recommendations for improvements based on client feedback and market trends.
• Compliance: Ensuring that all employee benefits offerings comply with relevant laws and regulations.

What you need to have:

• Diploma/Degree
• Minimum of 3 years of experience in an insurance brokerage or insurance company, specifically in handling employee benefits, such as client relations and business development
• Fluency in English, negotiation skills, and strong communication skills.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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• Create a list of relevant suppliers
• Choose a supplier that suits the company's needs
• Conduct negotiations with vendors such as contract negotiations and cooperation terms
• Conduct periodic evaluations and assess supplier performance
• Provide support and guidance so that suppliers can meet expected standards
• Continuously improve and optimize relationships with vendors
• Evaluate the performance and risks associated with each client & vendor
• Make an agreement with the client
• Continuously monitor risks to vendor activities to reduce risks that may arise
• Drafting contracts including a Service Level Agreement (SLA) or management contract
• Make profitable deals for both the company and clients & vendors
• Negotiating contracts which include price, contract term, quality guarantee, delivery, and other provisions related to cooperation between the company, client & vendor

• Bachelor's degree in Management Business, Communication Studies, Marketing, or related field.
• Minimum 5 years of experience in customer service, sales environment, or at least 1 years' experience in a supervisory position.
• Strong business acumen with expertise in sales pursuits, deal structuring, and resource optimization.
• Proven numerical and financial management skills, including hands-on experience with invoices and accounting/finance systems.
• Creativity in finding solutions to increase the efficiency of the invoicing process
• Excellent problem-solving, decision-making, and communication skills, with the ability to address
• Capable to handle data administration
• Through, deft, neat, responsible and able to work with the team
• Active command of English is a mandatory requirement
• Willing to Work in Karawaci, Tangerang.

• Medical Insurance
• Medical Check Up

PT Abadinusa Usahasemesta (ABN) is a leading distributor of medical and laboratory equipment since 1980. Due to our expansion in the wellness industry, please join us to be part of our Wellness Division.

What will you do?

• Ensuring that every customer will experience a delightful customer journey and become a loyal customer
• Welcoming and assisting the customer to facilitate the customer's needs
• Scheduling the appointment based on the availability of the therapist and the customer
• Assisting the treatment to ensure the suitable and complete treatment
• Processing proper billing arrangements provided
• Maintain guest satisfaction and ensure repeat visits through personalized and efficient service, ensuring that all customers leave satisfied.
• Handle customer feedback with hospitality and professionalism manner.

What are we looking for?

• Minimum diploma degree from hospitality major
• Minimum 1 year of experience in hotel/hospitality industry as guest relation officer or others relevant experience
• Preferably handle VIP/Expatriate customer previously
• Passionate in serving hospitality to the customer
• Possess neat, hospitable, and professional appearance and manner
• Excellent communication and multitasking abilities
• Proficient in English (written and verbal)
• Possess hospitality traits towards customer.

Role Description

This is a full-time remote role for a Director of Client Services. The Director of Client Services will be responsible for overseeing client services, maintaining and improving customer satisfaction, and managing a team. Daily tasks include analyzing client needs, developing strategies to meet those needs, and ensuring exceptional customer service. The Director will also be responsible for building and maintaining strong client relationships, ensuring client retention, and providing leadership and direction to the client services team.

Qualifications

• Client Services and Customer Service skills
• Analytical Skills and ability to interpret data
• Experience in maintaining and improving Customer Satisfaction
• Team Management and leadership skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in the tech industry is a plus
• Bachelor's degree in Business, Management, or related field

Guy Carpenter is seeking candidates for the following position based in the Jakarta office:

Client Support Services - Treaty Technical Accounting
We will count on you to:

• Review technical statements of accounts from clients; process statements and billings according to departmental procedures.
• Attend to queries from clients, reinsurers, and related parties.
• Assist in the resolution of technical accounting.
• Enter contractual information into system for premium invoicing.
• Ensure timely responses to monthly Regional and Local Controllerships' revenue review queries and requests.
• Ensure procedures and documentation are in compliance with Guy Carpenter Professional Standards
• Perform other job-related duties as assigned.

What you need to have:

• 2 to 3 years of relevant experience in processing Treaty Technical accounts in a reinsurance/broking background.
• Excellent verbal and written communication skills. Fluent in English is a must to liaise with regional teams.
• Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint) required.
• Adaptability to thrive in complex environments.

What makes you stand out:

• Highly motivated and meticulous.
• Strong creative problem-solving and analytical skills.
• Able to multi-task and work well under pressure.
• Able to work independently as well as within a team.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

At Guy Carpenter, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Consulting Manager/Managing Consultant, Advisors Client Services, Marketing

All About Us
Mastercard Advisors, the professional services arm of Mastercard, provides payments-focused consulting services (including business strategy, proposition & operating model design, performance optimisation, marketing, information and risk management) to financial institutions and merchants worldwide.

With its unique payments expertise, deep understanding of customer needs and successful track record in addressing complex challenges throughout the payments lifecycle, Mastercard Advisors has established a strong track record of successfully addressing the challenges and opportunities of its clients

• Are you motivated by developing new consulting models, leading to insights into issues and developing recommendations that add real value to clients?
• Can you develop key hypotheses and construct logical storylines?
• Do you want to play a key role in driving a world beyond cash?

Your Responsibilities

• Obtain data from multiple sources, collate, analyse, and triangulate information to develop reliable fact bases
• Apply a range of quantitative and qualitative analytical techniques to rigorously identify client issues and synthesize analysis into clear, sound recommendations;
• Structure and prepare draft reports and steering committee presentations that require minimal editing
• Confidently deliver presentations to internal and external clients
• Plan, organize and structure own work and that of Analysts to manage time and effort effectively within project budget / profitability expectations
• Extract intellectual capital from engagement work and actively share tools, methods and best practices across projects
• Support Mastercard Advisors and local market account teams in client relationship management and business development effort

All About You

• Demonstrable consulting skills or equivalent business management experience and internal consulting experience in a major financial institution
• Bachelor's degree or equivalent qualification. Advanced degree or MBA preferred
• Professional level English language capability/ and local language
• Strong analytical, interpretive and problem solving skills, including the proven ability to interpret large amounts of data, some of it ambiguous, and translate it into concise rational output that includes recommendations based upon core findings.
• Strong presence & communication skills – both interpersonal & written
• Excellent client management & engagement management skills; collaborates well across multiple communication channels
• Proven team player with proven ability to work with all levels in a highly intellectual, collaborative, and fast paced environment

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Job Description

• Develop and maintain a close relationship with Shopee's key brands and sellers
• Construct high-level strategic business plans and identify new sources of growth by Identifying market gaps and opportunities
• Develop ideas and proposals to sellers and key brands through pitching and presentations
• Negotiate deals with key brands and sellers and curate SKUs for various campaigns, promotions, online marketing, and media as required
• Analyze brands' and sellers' progress, activities, sales performances, and category initiatives to drive transaction and revenue performance
• Manage pricing strategy, product assortment, and stock availability of Brands in the category
• Secure exclusive partnerships for key campaigns (eg : 9.9/11.11)
• Work closely with internal teams (eg: marketing, merchandising) to optimize the visibility and credibility of brands and sellers

Requirements

• Strong fluency in Mandarin (both verbal & written), preferably have HSK certification (min. score 4)
• Bachelor degree in any field, coupled with at least 1+ years of working experience
• Hands on experience in managing brands and key accounts; experience in e-commerce industry would be an added advantage
• Strong analytical skills
• Proficiency in Microsoft Excel is required
• Innovative problem-solving skills; able to dissect and identify problems and implement solutions accordingly
• Team player with an aptitude for work and the drive to constantly outperform your KPIs
• Proficient in English and Indonesian to communicate with our internal and external stakeholders

Job Description

• Plan and execute a marketing calendar to drive program awareness and participation.
• Created and managed content for omnichannel communication to support campaign objectives
• Execute tailored campaigns across platforms and manage Key Opinion Leaders (KOLs) to amplify reach.
• Build and nurture strategic partnerships to enhance program value and campaign impact.
• Analyze campaign metrics and provide data-driven insights for continuous improvement.
• Collaborate with internal teams and external partners for seamless campaign execution.
• Develop strategies to improve customer retention and loyalty through personalized communication.

Job Requirements

• 1 years of experience in marketing, CRM, or similar roles.
• Proven track record in creating and executing omni-channel campaigns.
• Strong analytical skills and proficiency in using data tools to measure performance.
• Experience in collaborating with Key Opinion Leaders (KOLs) and managing partnerships.
• Exceptional content creation and copywriting skills tailored for multi-platform use.
• Strong organizational, communication, and stakeholder management abilities.