2,153 Client Relationship jobs in Indonesia

Job Description:

• Collaborate with internal and external resources to discover, serve, and maintain clients while providing specialized research and advisory services
• Host Chinese clients visiting the company and facilitate their account opening process
• Organize and plan business activities such as meetings and analyst roadshows
• Perform data collection, analysis, and reporting on business statistics
• Assist in market promotion tasks as assigned by the department

Qualifications:

• Fluent in Chinese, with a good professional appearance, and a basic understanding of the financial and internet industries
• Bachelor's degree or above; Fresh graduates are also accepted
• Preferred qualifications: Study or work experience in Mainland China or Taiwan, sales experience in the financial industry, and understanding of marketing promotion
• Exceptional communication, coordination, learning, stress management, and customer service skills, with the ability to liaise and coordinate internal company resources to complete projects

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Smailing Tours & Travel Service has been the market leader in Indonesia travel industry for more than 40 years of experiences since its establishment in 1976.

We are seeking for Client Relationship Officer to join our team. This is an excellent opportunity to contribute to the success of a well-established company in the travel industry.

Job Description :

- Build and maintain a pipeline of qualified leads.

- Identify and acquire new high-net-worth clients (individual and corporate).

- Cultivate long-term relationships with discerning clients, understanding their travel preferences and

lifestyle.

- Provide a consultative sales approach, delivering highly personalized solutions.

- Ensure client satisfaction that leads to repeat and referral business.

- Represent the agency at industry events, exhibitions, and partner showcases.

- Provide feedback to management on market opportunities and competitor activity.

- Work closely with travel advisors and operations to ensure seamless service delivery.

- Coordinate with marketing to design effective promotions and campaigns.

- Support events and activations to promote the agency's luxury offerings.

Qualifications & Skills

- Minimum 3 years of proven sales experience in luxury travel, hospitality, or lifestyle brands.

- Strong network among corporate decision-makers and premium partners.

- Excellent communication and negotiation skills, with fluency in English (additional languages are a plus).

- Strong presentation skills and the confidence to interact with C-level executives and high-profile clients.

- Goal-driven, proactive, and highly self-motivated.

- Domiciled in Jakarta and surrounding areas

Smailing Tours & Travel Service has been the market leader in Indonesia travel industry for more than 40 years of experiences since its establishment in 1976.

We are seeking for Client Relationship Officer to join our team. This is an excellent opportunity to contribute to the success of a well-established company in the travel industry.

Job Description :

• Build and maintain a pipeline of qualified leads.

• Identify and acquire new high-net-worth clients (individual and corporate).

• Cultivate long-term relationships with discerning clients, understanding their travel preferences and

lifestyle.

• Provide a consultative sales approach, delivering highly personalized solutions.

• Ensure client satisfaction that leads to repeat and referral business.

• Represent the agency at industry events, exhibitions, and partner showcases.

• Provide feedback to management on market opportunities and competitor activity.

• Work closely with travel advisors and operations to ensure seamless service delivery.

• Coordinate with marketing to design effective promotions and campaigns.

• Support events and activations to promote the agency's luxury offerings.

Qualifications & Skills :

• Minimum 3 years of proven sales experience in luxury travel, hospitality, or lifestyle brands.

• Strong network among corporate decision-makers and premium partners.

• Excellent communication and negotiation skills, with fluency in English (additional languages are a plus).

• Strong presentation skills and the confidence to interact with C-level executives and high-profile clients.

• Goal-driven, proactive, and highly self-motivated.

• Domiciled in Jakarta and surrounding areas

please send your CV & photo

Jenis Pekerjaan: Penuh Waktu

Job Description:

1. Collaborate with internal and external resources to discover, serve, and maintain clients while providing specialized research and advisory services;
2. Host Chinese clients visiting the company and facilitate their account opening process;
3. Organize and plan business activities such as meetings and analyst roadshows;
4. Perform data collection, analysis, and reporting on business statistics;
5. Assist in market promotion tasks as assigned by the department.

Qualifications:

1. Fluent in Chinese, with a good professional appearance, and a basic understanding of the financial and internet industries;
2. Bachelor's degree or above; Fresh graduates are also accepted;
3. Preferred qualifications: Study or work experience in Mainland China or Taiwan, sales experience in the financial industry, and understanding of marketing promotion;
4. Exceptional communication, coordination, learning, stress management, and customer service skills, with the ability to liaise and coordinate internal company resources to complete projects.

As a FAS Client Relationship & Partnership Officer, you will be responsible for acquiring and managing merchants, driving sales growth, and building strong relationships. This includes developing business plans, creating training materials, overseeing promotions, and resolving merchant issues. You will collaborate with internal teams to optimize processes and ensure high-performance standards.

Responsibilities:

• Acts as a liaison with Management to ensure a full understanding of business strategies, plans, performance, and risk-related issues at the business unit level.
• Responsible for managing merchant engagement and acquisition, setting targets and criteria for potential merchants, and identifying and implementing cost-saving opportunities in these processes.
• Responsible for conducting merchant introduction and training periodically, including preparing updated pitching decks, training materials, and Warehouse visit schedules in collaboration with the Merchant Care Team.
• Monitor and maintain sales and active merchant growth to meet expectations and KPIs.
• Act as a Business Planner to review, propose & recommend SKUs to be consigned, maintain relationships, identify merchant's pain points, and develop short-term & long-term solutions.
• Involve in back-end and front-end system development to improve FBB Page traffic and accommodate merchant problems/needs by providing real-time data and reporting.
• Collaborate with relevant teams to optimize supply chain, fulfillment, and marketplace processes to reduce costs per order item.
• Set and determine promotion plan/schemes and budget estimation, define the achievement target, and monitor the result of each promotion/campaign execution.
• Prepare benefit and reward schemes for best performer merchant.
• Ensure timely resolution of merchant issues and inquiries, aiming to maintain a low cancellation rate.
• Responsible for the successful completion of tasks with high-performance standards and building a good relationship with internal and external parties.

• Perform other responsibilities assigned by supervisor.

• Strategic vision and analysis: the ability to think strategically balanced with an active customer and quality focus, anticipate future consequences and trends, set priorities and make smart decisions

• Be customer-obsessed, always mindful of our key objective to provide exceptional service to our customers and also merchants
• Demonstrate a sense of urgency, performance stability, good understanding and judgement under limited supervision, in under pressure situations, and at a fast pace work environment
• Excellent business judgment, ready to step back and look at long term vision for the department growth, be resourceful, able to manage ambiguity and prepared to get involved if needed
• Strong general management skills (leadership, negotiation, communication) and the ability to lead cross-functional teams and grow team member capability
• Understand market trend and competitor landscape to support business needs and enhance business networks and collaborative partnerships
• Willing to work flexible schedules/areas, including weekends and holidays

1. Client Relationship Management:
2. Serve as the primary point of contact for VIP and high-priority clients.
   
   -Maintain long-term relationships through regular follow-ups and personalized communication.
   
   -Understand clients' needs and preferences to recommend suitable treatments/products.
3. Sales & Revenue Generation:
   
   -Achieve individual and clinic sales targets by promoting premium packages and high-end services.
   
   -Upsell and cross-sell relevant products and services based on client profiles.
   
   -Manage consultations from inquiry to conversion, ensuring a seamless experience.
   
   -Ensure clients are well-informed of procedures, pricing, aftercare, and expectations.
   
   -Running all the clinic initiative that translate to sales
4. Customer Experience & Retention:
   
   -Deliver luxury-level service that enhances client satisfaction and loyalty.
   
   -Handle complaints or concerns with professionalism and empathy.
   
   -Maintain a clean, welcoming, and premium environment for clients.
5. Administrative Duties:
   
   -Maintain accurate working file SPC
   
   -Track and report sales performance and client feedback.
   
   -Coordinate scheduling and follow-ups to ensure timely service delivery for the patient

Education & Experience:

• Bachelor's degree preferred (business, marketing, or health/beauty-related field), but high school also ok
• Minimum 2–5 years of experience in sales or client service, preferably in the beauty, wellness, or healthcare industry.
• Experience dealing with premium client is a strong advantage.

Skills & Competencies:

• Strong interpersonal and communication skills.
• High emotional intelligence and empathy.
• Proven sales and negotiation skills.
• Professional grooming and confident, pleasant demeanor.
• Knowledge of skincare, beauty, and aesthetic treatments is preferred.
• Familiarity with CRM tools and sales reporting.
• Flexible with working hours (including weekends and evenings if needed).
• Goal-oriented and self-motivated.

We are seeking a talented individual to join our Client Relation in Employee Benefit team at Marsh Indonesia. This role will be based in Jakarta. This is a hybrid role that has a requirement of working at least three days a week in the office.

You will be responsible for monitoring service delivery performance to ensure client satisfaction, achieving the CSR budget and retention ratio, designing and implementing the Comprehensive Wellness Advisory Service Plan.

We will count on you to:

• Client Relationship Management: Building and maintaining strong relationships with clients, understanding their needs, and ensuring high levels of client satisfaction.
• Consultative Selling: Identifying opportunities to provide employee benefits solutions that meet client needs, including health insurance, retirement plans, and other employee benefits.
• Collaboration with Internal Teams: Coordinating with various departments, such as claims, placement and operations, to deliver comprehensive employee benefits solutions.
• Strategic Planning: Collaborating with clients to develop and implement employee benefits strategies that align with their business goals.
• Market Analysis: Staying informed about market trends and regulatory changes that may impact employee benefits.
• Client Presentations and Proposals: Preparing and delivering presentations to clients, showcasing employee benefits offerings and service that insurer can provided.
• Cross-Functional Collaboration: Working closely with other departments, such as claims, operation, placement and BD, to ensure seamless service delivery.
• Client Education: Providing clients with information and resources to help them understand their employee benefits options and the value of the services provided.
• Performance Tracking: Monitoring the performance of employee benefits programs and making recommendations for improvements based on client feedback and market trends.
• Compliance: Ensuring that all employee benefits offerings comply with relevant laws and regulations.

What you need to have:

• Diploma/Degree
• Minimum of 3 years of experience in an insurance brokerage or insurance company, specifically in handling employee benefits, such as client relations and business development
• Fluency in English, negotiation skills, and strong communication skills.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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