1,274 Client Services jobs in Indonesia

Role Description

This is a full-time remote role for a Director of Client Services. The Director of Client Services will be responsible for overseeing client services, maintaining and improving customer satisfaction, and managing a team. Daily tasks include analyzing client needs, developing strategies to meet those needs, and ensuring exceptional customer service. The Director will also be responsible for building and maintaining strong client relationships, ensuring client retention, and providing leadership and direction to the client services team.

Qualifications

• Client Services and Customer Service skills
• Analytical Skills and ability to interpret data
• Experience in maintaining and improving Customer Satisfaction
• Team Management and leadership skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in the tech industry is a plus
• Bachelor's degree in Business, Management, or related field

Guy Carpenter is seeking candidates for the following position based in the Jakarta office:

Client Support Services - Treaty Technical Accounting
We will count on you to:

• Review technical statements of accounts from clients; process statements and billings according to departmental procedures.
• Attend to queries from clients, reinsurers, and related parties.
• Assist in the resolution of technical accounting.
• Enter contractual information into system for premium invoicing.
• Ensure timely responses to monthly Regional and Local Controllerships' revenue review queries and requests.
• Ensure procedures and documentation are in compliance with Guy Carpenter Professional Standards
• Perform other job-related duties as assigned.

What you need to have:

• 2 to 3 years of relevant experience in processing Treaty Technical accounts in a reinsurance/broking background.
• Excellent verbal and written communication skills. Fluent in English is a must to liaise with regional teams.
• Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint) required.
• Adaptability to thrive in complex environments.

What makes you stand out:

• Highly motivated and meticulous.
• Strong creative problem-solving and analytical skills.
• Able to multi-task and work well under pressure.
• Able to work independently as well as within a team.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

At Guy Carpenter, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Consulting Manager/Managing Consultant, Advisors Client Services, Marketing

All About Us
Mastercard Advisors, the professional services arm of Mastercard, provides payments-focused consulting services (including business strategy, proposition & operating model design, performance optimisation, marketing, information and risk management) to financial institutions and merchants worldwide.

With its unique payments expertise, deep understanding of customer needs and successful track record in addressing complex challenges throughout the payments lifecycle, Mastercard Advisors has established a strong track record of successfully addressing the challenges and opportunities of its clients

• Are you motivated by developing new consulting models, leading to insights into issues and developing recommendations that add real value to clients?
• Can you develop key hypotheses and construct logical storylines?
• Do you want to play a key role in driving a world beyond cash?

Your Responsibilities

• Obtain data from multiple sources, collate, analyse, and triangulate information to develop reliable fact bases
• Apply a range of quantitative and qualitative analytical techniques to rigorously identify client issues and synthesize analysis into clear, sound recommendations;
• Structure and prepare draft reports and steering committee presentations that require minimal editing
• Confidently deliver presentations to internal and external clients
• Plan, organize and structure own work and that of Analysts to manage time and effort effectively within project budget / profitability expectations
• Extract intellectual capital from engagement work and actively share tools, methods and best practices across projects
• Support Mastercard Advisors and local market account teams in client relationship management and business development effort

All About You

• Demonstrable consulting skills or equivalent business management experience and internal consulting experience in a major financial institution
• Bachelor's degree or equivalent qualification. Advanced degree or MBA preferred
• Professional level English language capability/ and local language
• Strong analytical, interpretive and problem solving skills, including the proven ability to interpret large amounts of data, some of it ambiguous, and translate it into concise rational output that includes recommendations based upon core findings.
• Strong presence & communication skills – both interpersonal & written
• Excellent client management & engagement management skills; collaborates well across multiple communication channels
• Proven team player with proven ability to work with all levels in a highly intellectual, collaborative, and fast paced environment

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Tujuan Jabatan

Menjalin Hubungan baik antara Perusahaan dengan Pihak Pelanggan dan menaggapi kebutuhan serta keluhan yang dimiliki oleh pihak pelanggan

Tugas dan Jabatan

• Prospecting

• Membuat daftar pelanggan

• Menghubungi pelanggan secara rutin dan berkoordinasi dengan Sales untuk kunjungan
• Menjelaskan kelebihan / keunggulan produk pada pelanggan
• Melakukan pendekatan terhadap customer
• Membuat rekapan / laporan penjualan sales
• Menangani order dan permintaan lainnya dari pelanggan
• Mendata / mencatat order dan perubahan order
• Memelihara dan memperbaharui database pelanggan berkoordinasi dengan Sales Area
• Mempersiapkan dokumen untuk penagihan.
• Mengumpulkan dan melakukan pengelolaan informasi yang berkaitan dengan layanan dan penjualan dari pelanggan menggunakan sistem yang sudah terhubung dengan pelayanan pelanggan.
• Menangani berbagai saran dan keluhan pelanggan serta menyediakan dukungan penuh untuk pelanggan.
• Mengkoordinasikan kebutuhan / pesanan yang diberikan oleh pelanggan kepada pihak Admin.

• Berkoordinasi dengan pihak atasan untuk rencana kerja serta layanan purna jual.

• Closing Order

• Berpartisipasi dalam pameran, event, seminar dalam rangka promosi dengan berkoordinasi bersama Marketing

• Membuat, mendata dan analisa laporan penjualan berkoordinasi dengan Sales Area
• Memeriksa form 'prospect action card' (PAC) dan menindaklanjuti dengan menghubungi customer untuk order selanjutnya
• Melakukan penjualan langsung
• Konfirmasi order ke customer
• Menindaklanjuti permasalahan tagihan
• Memelihara pelanggan yang sudah didapat
• Membuat form (MC) Sales Commitment Report

Wewenang

• Konfirmasi ke pelanggan mengenai data, order, harga dan ketersediaan barang.
• Closing order sesuai SRP (Sales Retail Price) yang telah ditentukan perusahaan
• Memberikan merchandise ke pelanggan sesuai dengan kriteria yang telah ditentukan perusahaan

Hubungan Kerja

Internal :

• Direktur
• Sales
• Marketing
• Finance
• Admin

Eksternal

• Customer
• Vendor

Kualifikasi

• Umur maksimal 30 tahun
• Pendidikan terakhir : SMK dan Sederajat
• Pengalaman : minimal 1 tahun

Keterampilan Teknis

• Persuasif
• Berkomunikasi dengan baik
• Bahasa Inggris
• Komputer MS Office

Kompetensi Soft Skill

• Analytical Thinking
• Customer service orientation
• Mampu bekerja dalam tim
• Teliti dan bertanggung jawab
• Percaya diri

VPlus Education is a regulated company operating as an educational trading services. Their services include foreign currency exchange, future indices, commodities, CFDs, market information access, and guidance for successful trading and investing. is regulated by the Indonesian government to ensure the safety and security of client funds and transactions.

Role Description

This is a full-time on-site role located in Jakarta for a Customer Relations at VPlus Education. The Customer Relations will be responsible for conducting market research, implementing marketing strategies, providing customer service, and supporting sales activities.

Qualifications

• Communication and Customer Service skills
• Market Research and Marketing Strategy skills
• Sales skills
• Interpersonal and presentation skills
• Ability to work independently and collaboratively in a team environment
• Knowledge of financial markets is a plus
• Bachelor's degree in Marketing, Business, Finance, or related field

Descriptions:

We are seeking a motivated and detail-oriented
Customer Relations Position
to join our team on a full-time, on-site basis in South Jakarta. This role offers hands-on experience in customer engagement, marketing, and business development, making it a valuable opportunity for individuals looking to gain practical skills in a dynamic work environment.

Qualifications:

• Strong verbal and written communication skills with the ability to engage effectively with customers and team members.
• Experienced or academic exposure to market research and customer relations.
• Background in sales and marketing is highly desirable.
• Demonstrated ability to plan, develop, and implement marketing strategies.
• Strong teamwork skills with the ability to collaborate
• Highly motivated, detail-oriented, and adaptable in a fast-paced environment.
• A Bachelor's degree (completed or in progress) in Marketing, Business Administration, Communications, or a related field is preferred.

This is a full-time on-site Customer Relation Officer role located in Jakarta Metropolitan Area. This position will be responsible for various day-to-day tasks such as developing marketing and sales strategies, conducting market research, providing excellent customer relations, and implementing marketing.

Qualifications

Excellent communication skills

Experience in market research

Experience in sales and customer relations

Ability to develop and implement marketing strategies

Strong teamwork and collaboration skills

Experience in sales marketing is a plus

Bachelor's degree in Marketing, Business Administration, Communications or related field

Role Description

This is a full-time on-site Customer Relation Staff role located in Jakarta Area. This position will be responsible for various day-to-day tasks such as developing marketing and direct sales, conducting market research, providing excellent customer relations, and implementing marketing.

Qualifications

• Excellent communication skills

• Experience in market research

• Experience in sales and customer relations

• Ability to develop and implement marketing strategies

• Strong teamwork and collaboration skills

• Experience in sales marketing is a plus

• Bachelor's degree in Marketing, Business Administration, Communications or related field