3 Client Support jobs in Indonesia
Client Support Specialist
90224 Makassar, South Sulawesi
IDR8000000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
WhatJobs is seeking a dedicated Client Support Specialist for our Makassar, South Sulawesi, ID office. This role is integral to ensuring our clients receive exceptional support and have positive experiences with our services. You will be the primary point of contact for client inquiries, providing timely and accurate assistance across various channels, including phone, email, and potentially chat. This hybrid position requires you to be present in the office for collaborative sessions and training, while offering flexibility for remote work on other days. Key responsibilities include:
- Responding promptly and professionally to client inquiries via phone, email, and other communication channels.
- Troubleshooting and resolving client issues effectively, escalating complex problems to the appropriate teams when necessary.
- Providing clear and concise information about products, services, and policies.
- Documenting all client interactions and resolutions accurately in the CRM system.
- Identifying trends in client inquiries and providing feedback to improve products and services.
- Building and maintaining strong relationships with clients through exceptional service.
- Assisting with onboarding new clients and providing guidance on using our platform.
- Participating in team meetings and contributing to a positive and collaborative work environment.
- Continuously learning about our products and services to provide the most up-to-date information.
- Achieving key performance indicators related to customer satisfaction and response times.
- Previous experience in customer service or a related field.
- Excellent verbal and written communication skills in Bahasa Indonesia and English.
- Strong problem-solving and critical-thinking abilities.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask and manage time effectively in a dynamic environment.
- A proactive approach to identifying and resolving client needs.
- Familiarity with basic IT troubleshooting is a plus.
- Discretion and ability to handle confidential information.
- A willingness to adapt to new technologies and processes.
This advertiser has chosen not to accept applicants from your region.
0
Remote Administrative Assistant - Client Support
25001 Padang, West Sumatra
IDR5 month
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a highly organized and efficient Remote Administrative Assistant to provide crucial support to their operations team. This role is 100% remote, allowing you to work from the comfort of your home anywhere in Indonesia. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills, both written and verbal. You will be responsible for managing schedules, coordinating meetings, handling correspondence via email and phone, and maintaining digital filing systems. Key duties include data entry, document preparation, processing invoices, and assisting with basic research tasks. You will be expected to manage multiple priorities effectively and meet deadlines in a fast-paced environment. Proficiency in standard office software, such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or Google Workspace, is essential. Familiarity with project management tools or CRM software is a plus. You will act as a primary point of contact for certain inquiries, requiring a professional and helpful demeanor at all times. This role requires a self-starter who can work autonomously, manage their time effectively, and maintain confidentiality regarding sensitive information. You will need to ensure all administrative tasks are completed accurately and efficiently, contributing to the overall smooth operation of the company. The ability to adapt to new technologies and software quickly is also important. We are looking for a reliable individual who is committed to providing high-quality administrative support. You will be an integral part of the team, ensuring that all administrative functions are handled with precision and care. This is a fantastic opportunity for someone seeking a flexible work arrangement within a supportive team.
Responsibilities:
Qualifications:
Responsibilities:
- Manage and organize digital calendars and schedules for team members.
- Coordinate virtual meetings and prepare agendas and minutes.
- Handle incoming and outgoing electronic communications (email, internal messaging).
- Maintain and update electronic filing systems and databases.
- Perform data entry and ensure accuracy of records.
- Assist with document creation, formatting, and proofreading.
- Process invoices and manage expense reports.
- Conduct basic online research and compile information as needed.
- Provide general administrative support to various departments.
- Adhere to company policies and confidentiality agreements.
Qualifications:
- Proven experience as an Administrative Assistant or in a similar role.
- Excellent organizational and time management skills.
- Proficiency in Microsoft Office Suite or Google Workspace.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a remote team.
- High attention to detail and accuracy.
- Reliable internet connection and a suitable home office environment.
- Experience with virtual collaboration tools (e.g., Zoom, Slack).
- Ability to multitask and prioritize tasks effectively.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative - Client Inquiries & Support
25111 Padang, West Sumatra
IDR3 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading service provider in **Padang, West Sumatra, ID**, is looking for a dedicated and customer-focused Customer Service Representative to join their team. This role is vital in ensuring our clients receive prompt, accurate, and friendly assistance with their inquiries and service needs. You will be the primary point of contact, managing inbound calls, emails, and in-person interactions to resolve issues and provide information. The ideal candidate possesses excellent communication skills, a patient and empathetic demeanor, and a strong desire to help customers. Responsibilities include actively listening to customer concerns, providing clear and concise information about products and services, and effectively resolving complaints or issues. You will be expected to maintain a high level of professionalism at all times and work collaboratively with other departments to ensure customer satisfaction. This is an on-site position, offering direct interaction with clients and a vibrant team environment. Training will be provided on our company's offerings and customer service protocols. The ability to handle multiple inquiries simultaneously and navigate various communication channels efficiently is key. We are looking for an individual who is organized, detail-oriented, and committed to delivering exceptional service. Your role will be critical in shaping the customer's perception of our brand. If you are passionate about providing outstanding customer experiences and thrive in a client-facing role, we encourage you to apply.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in-person.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues in a timely and professional manner.
- Process service requests and ensure efficient follow-up.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to relevant departments when necessary.
- Identify opportunities to improve customer satisfaction and service delivery.
- Adhere to company service standards and protocols.
- Build and maintain positive relationships with clients.
- Contribute to a positive and collaborative team environment.
Qualifications:
- High school diploma or equivalent; associate's degree is a plus.
- Previous experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Customer-centric attitude and a passion for helping others.
- Ability to multitask and manage time effectively.
- Proficiency in basic computer applications and CRM systems.
- Professional demeanor and positive attitude.
- Ability to work effectively in a team-oriented environment.
This advertiser has chosen not to accept applicants from your region.
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