14 Clinical Support jobs in Indonesia

• Lead and manage a team of remote clinical support professionals.
• Oversee daily operations of the remote patient support center.
• Develop and implement standardized protocols and workflows for clinical support.
• Ensure adherence to healthcare regulations and compliance standards (e.g., HIPAA).
• Monitor team performance, provide feedback, and conduct performance reviews.
• Develop and deliver comprehensive training programs for new and existing staff.
• Identify and resolve issues related to patient care and support services.
• Collaborate with clinical teams to ensure seamless patient transitions and communication.
• Analyze patient feedback and operational data to identify areas for improvement.
• Implement process enhancements to improve efficiency and patient satisfaction.
• Maintain accurate records and documentation of support activities.
• Manage schedules and ensure adequate staffing levels.

• Bachelor's degree in Nursing, Healthcare Administration, or a related field.
• Minimum of 5 years of experience in healthcare management, with at least 2 years in a supervisory or managerial role.
• Proven experience in managing remote teams.
• Strong understanding of clinical operations, patient care, and healthcare regulations.
• Proficiency with telehealth platforms and EHR systems.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Experience in developing training materials and programs.
• Ability to work independently and manage time effectively in a remote setting.
• Commitment to providing exceptional patient care and support.
• Experience in **Bandar Lampung, Lampung, ID** healthcare sector is a plus.

• Provide direct support to doctors, nurses, and other healthcare providers in clinical settings.
• Assist with patient intake, vital sign measurement, and basic health screenings.
• Schedule patient appointments and manage clinic calendars efficiently.
• Maintain accurate and confidential patient health records, both electronic and paper-based.
• Educate patients on health conditions, treatment plans, and preventive care measures.
• Administer basic treatments and assist in minor procedures as directed by healthcare professionals.
• Coordinate referrals to specialist services and follow up on patient care.
• Manage medical supplies and equipment, ensuring adequate stock levels.
• Answer patient inquiries and provide information regarding clinic services.
• Assist in community outreach programs and health education initiatives.
• Ensure adherence to all clinic policies, procedures, and regulatory requirements.

• Associate's degree or equivalent qualification in a relevant healthcare field (e.g., Nursing Assistant, Medical Assistant).
• At least 2 years of experience in a clinical support or healthcare assistant role.
• Familiarity with common medical terminology and healthcare procedures.
• Proficiency in using Electronic Health Records (EHR) systems and standard office software.
• Strong organizational and time management skills, with the ability to multitask effectively.
• Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor.
• Ability to work independently and as part of a multidisciplinary team.
• Basic understanding of community health principles and practices.
• Valid CPR/BLS certification is a plus.
• Willingness to work a hybrid schedule, balancing on-site and remote responsibilities.

Deskripsi Pekerjaan :

• Memastikan semua keluhan pasien ditindaklanjuti dengan baik
• Memastikan semua pasien mendapatkan pelayanan terbaik

Kualifikasi :

• Pendidikan minimal. S1 Komunikasi/ S1 Perhotelan
• Lebih disukai memiliki pengalaman minimal. 2 tahun sebagai customer care/ frontliner
• Memiliki pengalaman sebagai CRM diutamakan
• Pengalaman di Rumah Sakit/ Bank diutamakan
• Freshgraduate dipersilahkan melamar
• Memiliki Komunikasi skill yang baik
• Aktif Bahasa Inggris dan Mandarin lebih disukai
• Dapat menggunakan microsoft office
• Dapat bergabung segera

Deskripsi

• Melaksanakan dan menjadi contoh GPSR untuk semua karyawan RS Royal Progress
• Memberikan pelayanan yang ramah dengan hati yang tulus dan ikhlas sebagai standar RS
• Memastikan semua keluhan pasien ditindaklanjuti dengan baik
• Memastikan semua pasien mendapatkan pelayanan terbaik
• Menjadi sumber informasi mengenai produk kesehatan

Kualifikasi

• Pendidikan min. S1 Komunikasi/ S1 Perhotelan
• Lebih disukai memiliki pengalaman min. 2 tahun sebagai Patient Care/Customer Service/ Frontliner
• Freshgraduate dipersilahkan melamar
• Memiliki Komunikasi skill yang baik
• Aktif Bahasa Inggris dan Mandarin lebih disukai
• Dapat menggunakan Microsoft Office dengan baik
• Dapat bergabung segera

Benefit

• Gaji
• THR
• Cuti
• BPJS
• Plafon Kesehatan
• Training
• Kegiatan Karyawan
• Free Parkir Motor
• Benefit lainnya akan disampaikan ditahap Offering

• Provide individual, family, and group therapy via telehealth platforms.
• Conduct comprehensive psychosocial assessments and diagnostic evaluations.
• Develop, implement, and monitor individualized treatment plans.
• Offer crisis intervention and support services to clients in distress.
• Facilitate psychoeducational groups and support groups virtually.
• Connect clients with appropriate community resources and services.
• Collaborate with healthcare professionals to ensure coordinated care.
• Maintain accurate, timely, and confidential client records in EHR systems.
• Advocate for client needs and rights within various systems.
• Adhere to ethical standards and professional best practices in social work.
• Stay informed about relevant social policies and community resources.

• Master's degree in Social Work (MSW) or a related field.
• Current clinical licensure (e.g., LCSW, LSW) or equivalent in the relevant jurisdiction.
• Minimum of 5 years of clinical experience in social work or mental health.
• Proficiency with telehealth platforms, EHR systems, and virtual communication tools.
• Strong knowledge of mental health diagnoses, treatment modalities, and social services.
• Excellent assessment, intervention, and case management skills.
• Demonstrated ability to work effectively with diverse populations.
• Exceptional communication, active listening, and interpersonal skills.
• Ability to work independently and manage a remote caseload effectively.
• Commitment to ethical practice and professional development.

• Conduct comprehensive psychosocial assessments to identify client needs and strengths.
• Provide individual, family, and group counseling services utilizing evidence-based therapeutic modalities.
• Develop and implement individualized service plans in collaboration with clients.
• Offer crisis intervention and support to individuals experiencing acute distress.
• Connect clients with appropriate community resources, referrals, and support networks.
• Maintain accurate and confidential client records in compliance with ethical standards and regulations.
• Advocate for clients' needs within various systems, including healthcare, legal, and social services.
• Collaborate with healthcare professionals, educators, and other service providers to ensure coordinated care.
• Participate in ongoing professional development and supervision.
• Deliver services via telehealth platforms and conduct in-person sessions as required by the hybrid model.
• Stay informed about relevant social policies, legislation, and community services.

• Master's degree in Social Work (MSW) from an accredited institution.
• Licensed Clinical Social Worker (LCSW) or equivalent credential.
• Minimum of 3-5 years of experience in clinical social work, with experience in counseling and case management.
• Proficiency in various therapeutic techniques (e.g., CBT, DBT, solution-focused therapy).
• Experience with conducting psychosocial assessments and developing treatment plans.
• Strong understanding of mental health conditions, addiction, and family systems.
• Excellent interpersonal, communication, and active listening skills.
• Proficiency in using electronic health record (EHR) systems and telehealth platforms.
• Ability to manage time effectively and maintain professional boundaries.
• Empathy, patience, and a strong commitment to client well-being.
• Bilingual skills (English and Indonesian) are a significant advantage.