48 Collection Agent jobs in Indonesia

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a
Desk Collection Agent
to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency

As Desk Collection Agent, You Will

• Contact customers with overdue accounts via phone, email, or messaging platforms.
• Negotiate repayment plans and settlements directly with customers in a professional manner.
• Send formal reminders and follow up on outstanding payments.Verify customer data and ensure account information is accurate and updated.
• Record collection activity and results in the system on a daily basis.
• Maintain a high level of professionalism and adhere to ethical collection standards.Ensure all collection activities comply with Indonesian laws and company policies.Be willing and able to work under strict collection targets and deadlines

Requirement

• Proficient in computer use, especially Microsoft Office (Excel, Word, Outlook).
• Excellent communication and negotiation skills.
• Strong team player with the ability to work independently when needed.
• Minimum of 3 years of experience in Corporate Collections.
• Proven experience in resolving overdue payments and collecting from customers.
• Demonstrates emotional intelligence and assertiveness in dealing with challenging situations.

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Account Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Description:

• Call and pursue collections and to negotiate with customers of their payment schedules
• Escalates customer's disputes or enquiries to relevant departments and ensure proper follow up
• Daily update of aging report
• Issuance of monthly letter of payment reminder and Statement of Account
• Process relevant debt recovery actions for further actions
• Other ad-hoc duties as assigned by Supervisor/Manager

Requirements:

• Bachelor degree in finance, accounting, or related field is preferred.
• Proven experience as a Collection Officer or in a similar role.
• Familiarity with billing procedures and collection techniques.
• Excellent communication and negotiation skills.
• Strong problem-solving skills and attention to detail.
• Ability to handle sensitive information confidentially.
• Proficient in Microsoft Office and relevant accounting software.
• Ability to work independently and as part of a team.

Business FunctionRisk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.Responsibilities: * Conduct Customer Outreach: Make phone calls to customers in accordance with assigned targets.* Implement Code of Conduct: Adhere to the established code of conduct during collection activities.* Payment Reminders: Notify customers to ensure payments are made before the due date.* Provide Accurate Information: Deliver clear and accurate information to customers regarding their accounts.* Report Suspicious Activity: Inform the supervisor or manager about any suspected fraudulent accounts for further investigation.Requirements: * Educational Background: Bachelor's degree (S1) in a relevant field or equivalent experience.* Communication Skills: Strong verbal and written communication abilities to effectively collaborate with team members and stakeholders.* Technical Proficiency: Competence in using computer software and tools relevant to the role, with a willingness to learn new technologies.* Team Collaboration: Self-motivated and able to work effectively in diverse teams, demonstrating a commitment to shared goals and mutual support.

We are looking for a detail-oriented and proactive Credit Control staff to manage customer receivables, assess creditworthiness, and ensure timely payments. This position plays a vital role in maintaining the company's cash flow and financial health, particularly within the chemical distribution industry.

• Monitor and analyze customer accounts receivable (AR) and aging reports regularly.
• Evaluate and set credit limits for new and existing customers.
• Prepare and send invoices and payment reminders to customers.
• Coordinate with the sales and finance teams to resolve disputes or delayed payments.
• Ensure all billing documents (invoices, purchase orders, delivery notes, tax invoices) are accurate and complete.
• Prepare weekly and monthly AR reports for management review.
• Develop collection strategies for high-risk accounts.
• Enforce company credit policies and recommend improvements when necessary.
• Provide input on updating credit control procedures and workflows.

• Minimum Diploma (D3) or Bachelor's degree in Accounting, Finance, Business Management, or related fields.
• At least 2 years of experience in Credit Control, Finance, or Accounting (preferably in distribution or manufacturing industry).
• Good knowledge of AR processes, credit analysis, and payment reconciliation.
• Proficient in Microsoft Excel (pivot tables, VLOOKUP, etc.); experience with ERP or WMS systems is a plus.
• Detail-oriented, analytical, and strong negotiation and communication skills.
• Able to work independently and as part of a team under target-driven conditions.

Benefits:

• Competitive salary and performance-based incentives.
• Mandiri In health insurance coverage.
• Opportunities for career growth and development.
• Dynamic and supportive work environment.

URAIAN PEKERJAAN :

• Memastikan bahwa hasil dari meeting review umur piutang pelanggan dijalankan sesuai dengan komitmen dalam meeting tersebut.
• Membuat Laporan umur piutang pelanggan yang dibuat oleh team secara berkala.
• Membuat Laporan Customer Hold Recommendation.
• Membuat Laporan Credit Utilization yang dibuat oleh team secara berkala.
• Menyiapkan dokumen Konfirmasi Saldo Piutang pelanggan atau Statement Of Account (SOA) setiap bulan.
• Membuat Laporan Incentive TS, Sales Promotion, SPV & Manager Marketing.
• Membuat Reimburse Biaya Bulanan team Credit Control Feed / Food / Broiler / Breeder Division.
• Memverifikasi Tanda Terima Sementara (TTS) dengan Rekening Koran Bank.
• Menginput data pembayaran dengan dasar nominal pada Tanda Terima Sementara (TTS) ke dalam system.
• Membuat rekonsiliasi data pembayaran pelanggan setiap minggu dengan accounting.

KUALIFIKASI :

• S1 jurusan Akuntansi / Manajemen Keuangan.
• Pengalaman minimal 1 tahun pada posisi yang sama (Fresh Graduate dipersilakan).
• Memiliki pengetahuan tentang Piutang / AR dan terbiasa membuat laporan keuangan.
• Menguasai MS Office (terutama Ms. Excel level Intermediate).
• Memiliki SIM A/C.
• Penempatan di Lampung.

Key Responbilities :

• Monitor and manage customer credit limits and payment terms
• Conduct credit assessment and risk analysis for new and existing clients
• Follow up on outstanding receivables and ensure timely collections
• Prepare aging reports and escalate overdue accounts
• Collaborate with Sales, Finance, and Legal teams to resolve disputes
• Ensure compliance with internal credit policies and external regulations

Qualifications :

• Bachelor's degree in accounting or finance
• Experience in credit control or account receivable, fresh graduate are welcome
• English languange and computer skills
• Understanding ERP in Microsoft Navision and Infor M3 are preferred
• Strong analytical and negotitation skill, detail oriented, proactive and able to work under pressure and tight deadline
• Excellent communication skill and team collaboration skills

Job Description:

• Monitor each supporting document back from transporter to warehouse (invoice that bring along with goods delivery, GRN, delivery note back from transporter, received all hardcopy complete it with faktur pajak and get note if any retur and complain after delivery goods)
• Submit invoice in time complete with all supporting doc (upload in b2b, download supporting doc, attached supporting doc, submit inventory, get receipt from customer, note in system)
• Reconcile for statement of account to do matching payment received (we have customer with condition need get PO number for all invoice that need to submit amount total IDR 1.5Bio, PO need to download from customers B2B system and get from sales data source)
• Check PO and payment received in bank for approved SO in system for all area from 13 warehouse get in time process also documented all supporting doc in one place

Qualifications :

• Minimum Bachelor Degree from Economy/Accounting
• Minimum 2 years experience as Credit Control in FMCG (MT and GT)
• Ready to locate in site Area of our warehouse

1. Melakukan daily monitoring terhadap mutasi kredit baru/tambahan berdasarkan Surat Disposisi Kredit (SDK) yang telah diterbitkan oleh Credit Administration dengan realisasi pembukaan kredit yang tercatat dalam Bank Vision Loan System dan Administrasi Pinjaman (Repayment).
2. Melakukan early alert monitoring terhadap hal-hal yang dapat berdampak terhadap kualitas kredit, termasuk keterlambatan pembayaran pokok/bunga, tunggakan kewajiban pokok dan angsuran pokok, kredit yang jatuh tempo, serta kolektibilitas dalam perjanjian khusus (PDK/LC) dan pinjaman modal kerja dengan jangka waktu tertentu.
3. Melakukan kontrol atas implementasi pelaksanaan Surat Disposisi Kredit (SDK) yang telah diterbitkan Credit Administration, termasuk stok opname agunan yang disimpan di hancakiran, termasuk pengecekan legalitas (tidak diperlukan secara khusus).
4. Memastikan bahwa pelayanan kredit telah sesuai ketentuan yang berlaku dan bahwa pelaksanaan fasilitas kredit sesuai dengan kondisi yang telah disetujui.
5. Melakukan review dokumen legal atas kredit yang telah disetujui dan mendampingi proses pengikatan kredit sesuai kebutuhan.
6. Melakukan pengawasan terhadap pelaksanaan verifikasi dan evaluasi atas data debitur maupun pengikatan kredit sesuai ketentuan, termasuk validitas jaminan serta dokumen pengikatan lainnya.
7. Melakukan review dan evaluasi terhadap realisasi kredit yang tidak sesuai dengan ketentuan (misalnya pembukaan tanpa SDK).
8. Melakukan monitoring dan pelaporan pelaksanaan review setiap 6 bulanan (semi-annual review) atas kredit yang telah direalisasikan sesuai Peraturan POJK no. 17 tahun 2014.
9. Mengkoordinasikan proses pelaporan rutin & ad hoc dalam bentuk laporan monitoring, peringatan dini (early alert), serta laporan evaluasi kualitas kredit kepada Credit Control Division Head dan Business Unit terkait.
10. Memberikan rekomendasi atas kredit-kredit bermasalah berdasarkan hasil evaluasi dan monitoring yang dilakukan.
11. Memberikan feedback atas temuan-temuan hasil evaluasi kepada Credit Control Division Head dan menyampaikan tindak lanjutnya.
12. Mengkompilasi laporan (rutin atau ad hoc) hasil monitoring kredit kepada Credit Control Division Head dan bagian terkait (misalnya: credit portfolio report).

1. Min. S1 jurusan Finance, Economy, Law, Business
2. Pengalaman yang relevan di Bank, dengan min. 4 tahun di bidang Perkreditan dengan posisi Leader Unit/Dept.
3. Memiliki pengetahuan tentang proses kredit di Bank, ketentuan regulator dan Resiko kredit
4. Memiliki  kemampuan komunikasi yang baik
5. Mampu mengoperasikan Microsoft Office , untuk keperluan olah dan analisa data portfolio

Job Descriptions :

• Quality Audit on Sample Records/Messages/Invoice Reports
• Ensure All Samples Are Audited (Target)
• Daily Reporting

Requirements :

• Candidate must possess at least a High School or Diploma/Bachelor Degree in any field.
• At least 1 year(s) of working experience on QC Collection
• Have good analytical and memory skills
• Basic Microsoft Office Skill level
• Good Motivation and Confidence
• Able to Work under Target
• Willing to work in Tangerang Area