551 Cost Optimization jobs in Indonesia
Business Analysis Manager
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Job Title:
Business Analysis Manager (US Market)
Location:
Remote
About DemandLane:
DemandLane specializes in claimant acquisition services for law firms across the United States. Leveraging a vertically integrated platform, we facilitate the acquisition of qualified claimants at scale. Our mission is to connect law firms with individuals actively seeking legal representation after experiencing significant injuries or injustices. By employing cross-channel media campaigns and a rigorous client-qualifying process, DemandLane ensures the delivery of verified claimants and signed retainers.
Why Work with Us:
- Technology-First Approach:
Our advanced technology stack combines automation workflows with best-in-class analytics, enabling rapid scaling from a few to thousands of retainers. - Vertically Integrated Platform:
We merge lead generation, client screening, and intake processes to deliver qualified claimants efficiently. - Consistent Delivery:
Utilizing diversified media sources, we reach hard-to-find claimants and maintain a steady intake volume. - Retainer-Based Pricing:
Clients pay only for intakes that meet their specific criteria, as we handle all preliminary processes. - Commitment to Quality:
Our comprehensive and accurate intake procedures ensure claimants are motivated to pursue their claims.
By integrating technology, strategic media approaches, and a commitment to quality, DemandLane stands as a leader in the claimant acquisition industry, dedicated to connecting law firms with qualified claimants nationwide.
About the Role:
We are looking for a
Business Analysis Manager (US Market)
to drive operational excellence, streamline processes, and optimize engagement strategies across voice, text, and AI-based automation workflows. This role is critical in managing complex dialling strategies, campaign execution, compliance adherence, and process optimization to ensure a high-impact and efficient product operations function.
Key Responsibilities:
1. Project & Process Management
- Oversee and manage the entire
call funnel and texting operations
. - Coordinate
new project setup
and execution. - Develop and maintain
roadmaps
for product operations, aligning with R&D and operational objectives. - Define and implement
best practices
in workflow automation and process optimization.
2. Engagement & Optimization Strategy
- Design and implement
automation workflows
to optimize engagement and conversion rates. - Lead
A/B testing and experimentation
to improve dialling and texting strategies. - Enhance
lead segmentation, ranking, and scoring models
. - Implement
AI-driven engagement workflows
using NLP, LLMs, and intelligent automation.
3. Dialling & Texting Strategy
- Develop and optimize
dialling strategies
to improve conversion rates. - Configure and manage
dialler settings
, including AMD, call routing, and IVR updates. - Oversee
texting operations
, ensuring compliance with 10DLC, toll-free regulations, and carrier guidelines.
4. Compliance & Regulatory Adherence
- Ensure adherence to
FTC, TCPA, and other applicable regulations
. - Monitor and remediate
caller ID flagging
and compliance risks. - Maintain logs, reporting, and proactive alerts for
compliance and risk mitigation
.
5. Data & Performance Analysis
- Conduct
root cause analysis (RCA)
and triage failures in dialling, texting, and automation workflows. - Implement
real-time monitoring of dialler and call performance KPIs
. - Develop
reporting dashboards
and actionable insights to improve campaign efficiency.
6. AI & Automation Integration
- Manage and improve
Text AI and Voice AI
automation workflows. - Work closely with engineering teams to
prioritize feature requests
and enhancements. - Experiment with
new AI-powered engagement tools
to optimize lead qualification.
7. Team & Vendor Management
- Lead cross-functional coordination with
marketing, operations, engineering, and compliance teams
. - Manage relationships with
external vendors
for dialling, messaging, and branded calling solutions. - Train and mentor junior team members, ensuring operational excellence.
Key Skills & Qualifications:
- Project Management Expertise
– Experience in managing complex workflows and optimizing operational processes. - Automation & AI Knowledge
– Understanding of
NLP, LLMs, and workflow automation tools
(e.g., Zapier, Power Automate). - Dialling & Contact Center Operations
– Strong knowledge of
Vicidial, Asterisk, SIP, DID management, and dialling optimization
. - Data Analytics & Experimentation
– Expertise in
cohort analysis, A/B testing, lead segmentation, and funnel analysis
. - Compliance & Risk Management
– Familiarity with
10DLC, TCPA, FTC regulations
, and compliance monitoring. - Campaign & Engagement Strategy
– Ability to design and execute
texting and calling strategies
to enhance conversions. - Cross-functional Collaboration
– Strong communication and coordination skills to work with
engineering, marketing, and ops teams
.
Preferred Experience:
- 5+ years of experience in
Product Operations, Business Operations, Growth, or Contact Center Strategy
. - Prior experience in
fintech, SaaS, e-commerce, or telecommunications
is preferred. - Proven track record in
process automation, workflow optimization, and operational analytics
. - Strong knowledge of
CRM platforms, dialler systems, and customer engagement tools
. - Should be fine working from 5pm to 3am IST
Why Join Us?
- Opportunity to lead and
shape a high-impact product operations team
. - Work in a fast-paced, innovative environment with
cutting-edge AI and automation tools
. - Collaborate with global teams across
US, India, Nigeria, Romania and Indonesia
. - Competitive salary, remote flexibility, and growth opportunities.
Tester (with Business Analysis Skills)
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We are seeking a detail-oriented and analytical Tester with strong Business Analysis capabilities to join our team. This hybrid role involves both ensuring software quality through rigorous testing and bridging business requirements with technical solutions. The ideal candidate will collaborate with stakeholders, developers, and QA teams to ensure requirements are clear, test cases are robust, and delivered solutions meet business needs.
Key Responsibilities
Testing Responsibilities
- Develop, document, and execute detailed test cases and scripts based on business requirements.
- Perform functional, regression, integration, and user acceptance testing (UAT).
- Identify, log, and track defects using tools such as Jira, TestRail, or equivalent.
- Collaborate with developers to reproduce issues and verify defect fixes.
- Support release cutover planning and post-release verification.
Business Analysis Responsibilities
- Engage with stakeholders to elicit, document, and refine business requirements.
- Translate business needs into clear functional specifications and test scenarios.
- Conduct gap analysis and assist in defining solution scope.
- Facilitate requirements workshops and UAT sessions with business users.
- Maintain clear traceability between requirements, test cases, and defects.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
- Proven experience in software testing and business analysis.
- Familiarity with Agile/Scrum methodologies.
- Experience with tools such as Jira, Confluence, Azure DevOps, TestRail, or similar.
- Strong analytical, problem-solving, and communication skills.
- Detail-oriented with a commitment to quality.
- Ability to manage multiple priorities and work independently.
Preferred Skills
- Knowledge of SQL for data validation.
- Experience with ERP/SAP systems.
- Familiarity with UAT and change management processes.
Personal Attributes
- Strong stakeholder engagement skills.
- Adaptability to changing project requirements.
- Proactive and self-motivated.
- Strong documentation and reporting skills.
Business Performance Analysis
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Job Description :
- Provide detailed business performance analysis e.g. New branch performance, branch profitability.
- Create executive dashboard.
- Benchmark with publicly listed travel agency.
- Productivity analysis e.g sales to support ratio, job load analysis.
- Analyze financial data and accounting reports to support management decisions.
- Prepare financial analysis reports (budgeting, forecasting, variance).
Qualification :
- Bachelor's degree, in accounting/management.
- 3-4 years of experience in accounting/finance or as a business analyst.
- Preferably, have experience in retail industry.
- Strong knowledge of accounting principles and financial reporting.
- Analytical, detail-oriented, accurate, and communicative.
Process Improvement Engineer
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Responsibilities:
- Develop, monitor, and optimize manufacturing processes to ensure efficiency, quality, and safety.
- Conduct process analysis and propose improvements to increase productivity and reduce waste.
- Collaborate with R&D and production teams for new product and material development.
- Ensure compliance with industry standards, safety regulations, and environmental policies.
- Provide technical support for problem-solving in production processes.
Requirements:
- Bachelor's degree in
Metallurgy
or related engineering field. - Strong understanding of
lithium-ion
material characteristics and processing methods. - Knowledge of
aluminum properties and applications
in manufacturing processes. - Analytical mindset with strong problem-solving skills.
- Ability to work both independently and collaboratively in a cross-functional team.
Business Process Improvement
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Overview:
We are looking for a detail-oriented and proactive individual to support business improvement initiatives and risk management processes. This role involves collecting and analyzing operational data, assisting in the design and implementation of process enhancements, and monitoring compliance with risk controls. You will work closely with senior team members and collaborate across departments to drive operational efficiency and risk mitigation.
Key Responsibilities:
- Support
business process mapping
and documentation of workflows. - Develop and maintain
flowcharts
to visualize processes and identify potential risks. - Assist in
risk identification, assessment, and mitigation planning
. - Contribute to the design, review, and implementation of
Standard Operating Procedures (SOPs)
. - Collect and analyze data to evaluate process performance and recommend improvements.
- Collaborate with cross-functional teams to support continuous improvement initiatives.
Qualifications:
- Bachelor's degree in Business, Industrial Engineering, Management, or related field.
- Strong analytical and problem-solving skills.
- Knowledge of
process improvement tools
(e.g., Lean, Six Sigma) is a plus. - Familiarity with
risk management frameworks
and compliance processes preferred. - Proficient in MS Office (Excel, PowerPoint, Visio) or other process mapping tools.
- Strong communication and collaboration skills.
Why Join Us?
- Opportunity to work on impactful business improvement initiatives.
- Collaborative and growth-oriented work environment.
- Develop skills in process optimization, risk management, and cross-functional teamwork.
Process Improvement Specialist
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Job Description
Shipper is a growing technology company based in Jakarta. We provide well-rounded logistics solutions for businesses of all sizes. Today, we offer several services including First-Mile Pickup and Delivery, Fulfillment/Warehouse Management, and Cross-Border shipping services. We are financially supported by eminent investors, including Naspers, Floodgate, Y-combinator, Lightspeed Ventures Partners, Insignia Ventures Partners, DST Global Partners, and Sequoia Capital India.
Why Join ShipperAn opportunity to build the next Unicorn and work with some of the smartest people in their fields and specialties, while also creating an impact by supporting small sellers and micro-entrepreneurs across the nation.
What will you do- Develop and implement Continuous Improvement programs (Lean, Six Sigma, Kaizen).
- Analyze operational data to identify opportunities for improving productivity and accuracy.
- Create, standardize, and update Standard Operating Procedures (SOPs), ensuring compliance across operations.
- Lead efficiency and productivity improvement projects.
- Manage and monitor operational KPIs, conducting root cause analysis in case of deviations.
- Train and coach operational teams on improvement tools, methodologies, and problem-solving techniques.
- Minimum 3 years of experience in Process Improvement/Operational Excellence or a similar role.
- Bachelor degree in Logistics, Engineering, or similar major is welcome.
- Strong knowledge of Lean, Six Sigma, or other process improvement methodologies.
- Proficiency in Value Stream Mapping and process analysis.
- Skilled in data analysis and visualization using Excel, Power BI, or similar tools.
- Proven ability in project management, from initiation to execution and monitoring.
HR Process Improvement
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MAIN RESPONSIBILITIES
This position is responsible for analyzing, designing, and leading the execution of HR process improvement initiatives across the organization. This role ensures HR processes are efficient, user-centric, aligned with organizational needs, and ready to support future growth. The position will collaborate cross-functionally, particularly with HRBPs, HR Services, and enabling teams, to ensure improvement projects are effectively implemented and sustained.
REQUIREMENTS
- Bachelor's degree in Human Resources, Business Administration, Engineering, Science, or a related field.
- 5 years of HR experience with a strong focus on HR operations, transformation, or shared services.
- Demonstrated project management experience, ideally in a matrix or fast-paced environment.
- Excellent stakeholder engagement, analytical, and communication skills.
- Strong knowledge of HR workflow, and process.
- Proficient in oral and written English.
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Business Process Improvement
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- Merancang program dan mengimplementasikan inisiatif Continuous Improvement di seluruh rantai nilai perkebunan (estate, traksi, workshop, hingga pabrik kelapa sawit) untuk peningkatan mutu.
- Mengidentifikasi peluang perbaikan produktivitas di wilayah operasional perkebunan dan operasional PKS.
- Melakukan analisis kinerja operasional berbasis KPI
- Memimpin cross-functional project untuk menurunkan losses (losses panen, losses oil, downtime mesin) serta meningkatkan efisiensi supply chain.
- Memberikan pelatihan & coaching kepada team operasional terkait problem solving tools & mindset improvement.
- Pendidikan minimal S1 (Teknik Industri, Pertanian, Mesin, atau bidang terkait).
- Pengalaman minimal 10 tahun di bidang Operational Excellence / Continuous Improvement, lebih diutamakan di industri perkebunan kelapa sawit.
- Kuat dalam analisis data, project management, dan change management.
- Bersedia melakukan perjalanan dinas rutin ke kebun/PKS.
Process Improvement Specialist
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About the Role
Identifying and evaluating current processes to pinpoint areas of inefficiency, bottlenecks, and potential for improvement. Developing and implementing new or modified processes that address identified issues.
Responsibilities
- Working closely with stakeholders across different departments to gather requirements, communicate process changes, and ensure smooth implementation.
- Guiding teams through the transition to new processes, providing training and support as needed.
Qualifications
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience with process improvement methodologies (e.g., Lean, Six Sigma).
- Ability to work independently and as part of a team.
- Project management skills.
- Proficiency in data analysis and reporting.
- Familiarity with relevant software and tools.
Required Skills
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience with process improvement methodologies (e.g., Lean, Six Sigma).
- Ability to work independently and as part of a team.
- Project management skills.
- Proficiency in data analysis and reporting.
- Familiarity with relevant software and tools.
Preferred Skills
- Experience with process improvement methodologies
Process Improvement Engineer
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Responsibilities:
1. New Product Introduction (NPI) & Model Changeover
- Develop and author critical process documentation, including Standard Operating Procedures (SOPs) and Quality Control Flow Charts (QCFCs), based on new model drawings and engineering standards.
- Lead and execute model changeover activities, meticulously verifying and synchronizing machine parameters with official standards to ensure process readiness.
- Collaborate with Advanced Manufacturing Engineering (AME) and other departments to conduct production line buy-offs, formally qualifying equipment and processes for trial runs.
- Manage structured, multi-batch trial runs (e.g., 100/100/120 pcs) by establishing checkpoints, identifying potential failure modes, and leading real-time issue resolution.
- Conduct post-trial evaluations to document key learnings, identify potential risks for NG products, and formalize process settings for mass production.
- Provide dedicated engineering support during the initial mass production phase to monitor process stability and ensure a smooth operational handover.
2. Process Improvement & Quality Assurance
- Proactively monitor production line performance by tracking First Pass Yield (FPY) metrics through the Kanban system to identify areas for improvement.
- Initiate and implement continuous improvement projects aimed at increasing FPY, reducing scrap rates (NG products), and enhancing overall process efficiency.
- Conduct in-depth root cause analysis (RCA) for NG products and critical process deviations (CTS).
- Utilize a multi-faceted approach for investigation, including on-the-floor process audits, data analysis, and review of CCTV footage to accurately identify the source of issues.
3. Process Control & Documentation Management
- Manage and maintain all process-related documentation within the Product Lifecycle Management (PLM) system.
- Update SOPs and QCFCs to reflect changes in machine parameters, process optimization steps, or responses to quality issues.
- Analyze and refine process steps to systematically reduce production cycle time while maintaining quality standards.
- Adjust and standardize machine parameters to correct for variations in measurement or to align with engineering changes.
Requirements:
- A Bachelor's Degree (S1) in an engineering discipline is required (Mechanical Engineering, Mechatronics / Electrical Engineering).
- Proficiency in
Root Cause Analysis (RCA)
techniques. - Have a knowledge of
Lean Manufacturing
principles.