88 Crm Manager jobs in Indonesia
CRM Manager
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We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer.
On one side we're working with financial institutes to enable real-time account to account transfers through our platform, and on the other-side we're giving consumers a reliable and secure payment experience which is better than anything else they've experienced in the Indonesian ecosystem.
Where We Are Now: Series A Startup with Boundless Opportunities
Our Vision for Payment Transformation: We're on a mission to disrupt the traditional online payment landscape. By pioneering a faster, safer, and incredibly simple payment solution, we're challenging the status quo of virtual account payments and setting a new standard for seamless transactions, enabling payment in just 20 seconds powered by open banking regulatory framework.
Strategic Partnership with Top Brands: As we build a new category in one-click fast payments, you'll have the opportunity to work alongside industry leaders, partnering with top-tier D2C brands ranging from telco providers, banks, FnB, and OTT to create a network that redefines the future of online payments.
Your Opportunity to Innovate: If you're passionate about innovation and eager to make a significant impact, this is your chance to be part of something truly transformative and create value.
As part of our mission to revolutionize payments, we're enhancing customer experiences by leveraging data-driven CRM strategies to foster customer loyalty and streamline communication.
Join a multicultural team at the epicenter of transforming Indonesia's future payment industry. Seize this rare opportunity to be a game changer in an environment that thrives on innovation and collaboration. Don't miss out on the chance to be part of a live, dynamic company ready to soar to new heights in the coming year.
Ready to simplify and revolutionize transactions? Apply now and let's embark on this exciting journey to reshape the world of payments together #IndepaySetaraJourney #PaymentsInnovation
What your current role should be like?
- Collaborating with the marketing and analytics teams to manage customer campaigns, retention strategies, and user engagement programs.
- Utilizing CRM tools like HubSpot or Salesforce to implement and track performance for all CRM-related initiatives.
- Managing customer data to generate actionable insights, improve targeting, and enhance campaign effectiveness.
- Executing personalized in-app user journey, email marketing, push notifications, and SMS campaigns to improve customer retention and loyalty.
- Supporting cross-functional teams with data and reports to optimize business decisions.
What will you do?
- Develop and execute CRM strategies to boost customer retention and engagement rates.
- Analyze CRM campaign performance to optimize and scale efforts for maximum ROI.
- Partner with the product and analytics teams to integrate user insights into customer communication strategies.
- Act as the point of contact for CRM-related queries, ensuring smooth execution of campaigns.
- Maintain and improve the CRM database, ensuring data accuracy and compliance with data privacy regulations.
Requirements
What do you have?
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Minimum of 4-5 years of CRM experience, preferably in a fast-paced tech startup or e-commerce environment.
- Hands-on experience with CRM platforms such as Salesforce, HubSpot, or similar tools.
- Analytical mindset with the ability to interpret data and turn insights into actionable strategies.
- Excellent communication skills to engage and influence stakeholders across teams.
- Creative problem-solving abilities with a proactive approach to challenges.
How do you do it?
- You thrive in a dynamic and fast paced environment.
- You deliver on your commitments without fail.
- You have an analytical and data-driven approach in day-to-day work.
- You are always energetic and work well under pressure.
- You are affable and know your way around the organization.
- You have excellent communication skills and have the ability to impact and influence.
- You have an unparalleled attitude and determination to succeed against all odds.
- You can multi-task and have excellent time management and prioritisation skills.
- You are a strategic thinker who understands business opportunities to create a competitive advantage.
- You have excellent problem solving and analytical skills, and can think outside the box to proactively provide the right solution.
- You have a keen eye for detail.
- You stay positive and bring out the best in a team.
- You are independent, self-motivated and a fast learner.
- Patience and perseverance are your key attributes.
Benefits
What do we offer?
You will be working alongside other passionate and talented people in a beautiful, spacious and well lighted office with all the perks and flexibility of a coveted technology product company. Besides, you will have a sense of purpose and excitement as we offer:
- An opportunity to make a positive impact on the world by providing basic financial services to unbanked and underbanked people worldwide.
- An opportunity to define and develop a product for the global market.
- An opportunity to be part of the core team who will build a global company and define its culture and processes.
- An opportunity to move horizontally or vertically across geographies through multiple career paths.
- An opportunity to work at the frontier of modern banking solutions technology.
Of course, we do have competitive salaries, long term incentives and many other generous benefits. We promote entrepreneurship culture and look forward to a budding ground for future entrepreneurs.
CRM Manager
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Ringkasan Peran Kami mencari seorang Customer Experience Manager untuk menjadi garda terdepan dalam memahami dan meningkatkan pengalaman pelanggan Cimol Bojot Aa. Kamu akan menjadi jembatan antara suara pelanggan dan strategi bisnis, mengubah data keluhan dan feedback menjadi insight yang bisa ditindaklanjuti. Kamu akan bertanggung jawab penuh untuk merancang program yang meningkatkan loyalitas pelanggan dan memastikan setiap interaksi meninggalkan kesan positif.
Tanggung Jawab Utama
● Mengelola dan menganalisis data keluhan pelanggan untuk mengidentifikasi tren, akar masalah, dan peluang perbaikan produk atau layanan.
● Merancang dan menjalankan program CRM (Customer Relationship Management) untuk meningkatkan engagement pelanggan, seperti program loyalitas dan promo yang dipersonalisasi.
● Melakukan riset pelanggan (surveys, wawancara, dan analisis data) untuk mendapatkan insight berharga terkait keinginan pelanggan dan ide produk baru.
● Bekerja sama dengan tim pemasaran, operasional, dan produk untuk memastikan setiap perubahan didukung oleh data dan umpan balik dari pelanggan.
● Membuat laporan rutin dan dashboard untuk memonitor metrik kepuasan dan engagement pelanggan.
Kualifikasi
● Pengalaman kerja minimal 3 tahun di bidang Customer Experience, Customer Success, atau Customer Relationship Management.
● Memiliki kemampuan analisis data yang kuat. Familiar dengan pengolahan data di Google Sheets dan tools BI (seperti Metabase, Looker, atau Tableau) untuk membuat laporan.
● Pengalaman dalam mengelola platform CRM (seperti Hubspot, Zoho, atau sejenisnya).
● Pengalaman menggunakan platform customer service (untuk membalas pesan di WhatsApp, Instagram, atau live chat).
● Keterampilan komunikasi dan empati yang sangat baik untuk memahami dan merespons kebutuhan pelanggan.
● Memiliki inisiatif tinggi, mampu mengidentifikasi masalah, dan proaktif menawarkan solusi.
● Terorganisir, detail-oriented, dan mampu mendokumentasikan proses dengan baik.
CRM Manager
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Requirement :
- Minimum 4-5 years of experience in managing marketing or sales CRM
- Experience in managing CRM platform Salesforce Marketing Cloud
- Experience in data dashboarding - Salesforce, HubSpot or Tableau.
- Strong Technical skills (MS Excel)
- Effective Communication (written and verbal) and Presentation Skills
Job Descriptions:
- Marketing and channel performance analytics, optimization strategies and customer behavior analyses
- Leading core insights from the data and suggesting marketing communication strategy that drives fundamental improvements of the business.
- Pursue data quality, collaborate with data acquisition agency, ensure data is optimized to drive understanding of key customer lifecycle stages and how we can drive engagement using data.
- Mine data and analytics at the customer level to gain a better understanding of their funnel and engagement behaviors, conduct customer analyses: behavior, segmentation, customer value
- Developing statistically significant experimentation frameworks to allow us to improve the targeting of our marketing through segmentation and assessing incremental impact of campaigns.
- Proactively bringing new ideas to the table relating to business questions, analytics approaches, datasets and ways of working.
- Serve as a custodian of CRM database - Integrate, compile, analyze, data and make recommendations on trends utilizing CRM software.
- Deliver reports and dashboards on key metrics: customer base, funnel, conversion events, segmentation types, referring channels, marketing campaigns and specific attribute correlations
- Effectively share insights and analyses with stakeholders to drive business decision. Partner with cross-functional stakeholders as per business requirement.
Marketing & CRM Manager
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Company Description
Marco's Chop Shop is a premium grooming destination redefining men's grooming in Indonesia. With over 15 locations across Jakarta, Tangerang, and Bali, we offer a seamless, one-stop grooming experience that includes haircuts, shaves, face masks, hair spa, and more. Our expert team provides top-quality service with meticulous attention to detail, inspiring confidence and loyalty among our clients. With the tagline "It's More Than A Haircut," Marco's Chop Shop is dedicated to elevating men's grooming with convenience, style, and excellence.
Role Description
This is a full-time on-site role for a Marketing & CRM Manager, located in Jakarta, Indonesia. The Marketing & CRM Manager will be responsible for developing and executing marketing strategies along with the team, managing and running CRM tool, analyzing market trends, segmenting markets, and driving sales. The role involves overseeing the marketing plans, conducting market research, and ensuring the effective communication of marketing campaigns to the target audience.
Qualifications
- Strong Analytical Skills and experience in Market Segmentation
- Excellent knowledge in Meta Ads,Google Ads, Meta Pixel,Tiktok Ads
- Excellent Communication and Sales skills
- Proficiency in Project Management
- A bachelor's degree in Marketing, Business Administration, or a related field
- Experience with CRM systems
- Creative thinking and problem-solving abilities
- Ability to work effectively in a dynamic, fast-paced environment
CRM Telesales Manager
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Responsibilities:
- Manage and lead team of Inbound, Outbound, Support and Invoice control, planning and ensuring the productivity and team performance is meet the target.
- Maintain service levels and KPIs for all processes in Telesales, find and resolve the issue that delay service levels and KPIs to improve future performance.
- Monitor daily / weekly and ad-hoc reports to ensure the accuracy and punctuality of report submission.
- Analyze the business process in Telesales and propose solution for improvements in telesales product and process.
- Support Head of telesales in implementation telesales strategy and monitor it in daily basis to ensure every process is running properly.
- Monitor, coach and manage team's performance by setting clear objectives and develop them so that they can fulfill their target and support their team target.
- Define KPI, assess performance and provide timely relevant feedback to support their subordinates to achieve target.
- Identify talent and provide inputs for team's training and development programs to ensure every team member have the skill needed to excel at their job.
- Act as a role model for staff by consistently demonstrating core values and behaviors.
Requirements:
- Candidate must possess at least a Bachelor's Degree, Economic , Marketing or equivalent.
- At least 5 year(s) of working experience in the related position is required for this position; in consumer finance environment/Insurance/Banking Industry.
- Experience in handling big telesales team ; provide coaching, direction, asses and evaluate team members performance focusing on sales skills.
- Advanced English communication skills
- Good knowledge for quality control implementation.
- Experience with setting Service levels, KPIs and thresholds.
- Good knowledge of MS Office : Excel, Power point.
- Strong interpersonal skills in order to work in a diverse, dynamic and fast-paced environment.
Customer Data Process and Verification
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Job Scope:
- Monitor various corporate communication channels with timely and appropriate responses
- Collect and report for any technical or system issues while processing data entry
- Must have/Mandatory Skill: Basic Excel Skill (calculation, Quick calculation with Autosum, Simple data automation in cells, Format numbers, Create a table, Using manual function, Combine 2 columns or rows and able to use Google sheet
- Fast response, effective and efficient in working
- Familiar with operating and answer messages on Messenger
- Able to understand and answer the question in English. (mandatory)
Requirements / Criteria:
- Bachelors Degree (S1) any major with GPA 2,75
- Max 2 year in data entry and processing/verification/reporting and-or similar (experience must stated in brief in the CV )
- Willing to work in the shifting schedule (comfortable to work in morning-afternoon-night shift and scheduled days off /randomly days-off)
- Microsoft Excel/Google Sheets Skills: Candidates must pass an intermediate Excel test, demonstrating proficiency in tasks like creating PivotTables, using SUMIFS, cleaning text columns, and more. Mandatory.
- Typing skill with WPM 50 & Accuracy 90%
- Clear Articulation and good communication in Bahasa
- Fast response, effective and efficient in working
- Able to work within dynamic environment
- Minimum able to speak basic English, however, MUST be able to write in Englih
Jenis Pekerjaan: Kontrak
Panjang kontrak: 12 bulan
Admin CS and Customer Data Verification
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Job Scope:
- Provide excellent service by processing registrations quickly and accurately
- Manage the service registration process and disputes arising from our merchant and stakeholder
- Maintain good relationships and community building efforts with our merchant and stakeholder
Job Description:
- Monitor various corporate communication channels with timely and appropriate responses
- Collect and report for any technical or system issues while processing data entry
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)
Requirement/Criteria:
- Min D3 any major with GPA 2,75
- Min Fresh grad and max 2 year in data entry field
- Willing to work in the shifting schedule
- Have basic excel Skill: accuracy using MS Excel (excel formula & pivot)
- Typing skill with WPM 50 & Accuracy 90%
- Good analytical skill
- Clear Articulation and good communication in Bahasa
- Fast response, effective and efficient in working
- Able to work within dynamic environment
- Minimum able to speak basic English, however, MUST be able to write in English
- Desirable Experience / Criteria (Preferred):
- Sense Of Empathy
- Able to set the friendly tone (smiling voice)
Jenis Pekerjaan: Kontrak
Panjang kontrak: 12 bulan
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Account Manager for Software CRM
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Account Manager for Software CRM & ERP - Salesforce Application & SAP Enterprise :
- Focus selling Software CRM - Salesforce & ERP - SAP Enterprise : creating project software solution with end user.
- Responsible for selling by search new account, develop and managing key accounts and end user, maintaining a long term relationship with customers and maximizing sales opportunities within them.
- Engage in end to end sales cycle from lead generation, prospecting, requirement gathering, aligning with internal or external stakeholder, technical team for solution design, proposal drafting, negotiating, order closing, project execution and payment collection.
Main Duties :
- Find, create, searching and looking own new customer who want buy Software CRM - Salesforce & ERP - SAP Enterprise (end user) through canvasing, cold calling, visiting, meeting and etc.
- Create project & directly search End User (Enterprise Company) is a must.
Job Requirement :
- Minimum Bachelor degree (S1).
- Must attach the recent photograph in this position.
- Have an experience in 3 years as a Sales who selling SaaS Software / CRM / ERP Enterprise Software is a preferable.
- Familiar with solutions for various vertical market (BUMN, Manufacturing, FMCG, Retail, Education, Oil n Gas, Energy, Utilities and Property, etc…) is preferred.
- Able to communicate & presentation in English both oral and written is a MUST (Active).
- Willing to work in west Jakarta - Meruya & Puri area.
Customer Relationship
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Job desc
Melayani komunikasi pelanggan dan driver
Memberikan informasi
Melakukan penanganan terhadap keluhan - keluhan pelanggan
Mempertahankan kepuasan pelanggan
Memahami produk dan layanan yang ditawarkan perusahaan
Mengurus administrasi
Kualifikasi:
Usia 25-35 tahun
Pendidikan Min. D3/Sederajat
Pengalaman kerja di bidang ekspedisi/transportasi lebih disukai
Komunikatif
Benefit:
Salary bulanan
Insentif kehadiran
Bonus penjualan
Pelatihan & coaching selama 3 bulan
Customer Relationship
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Kami perusahaan jasa perdagangan berskala internasional membuka peluang kepada profesional muda di Indonesia untuk bergabung bersama kami.
Posisi yang dibutuhkan :
Customer Relationship
Persyaratan :
Pria/wanita
Pengalaman di bidang perbankan atau lembaga keuangan lainnya min. 1 thn
Motivasi tinggi dan networking luas
Berpenampilan menarik dan komunikatif
Mempunyai semangat yang gigih, disiplin dan mampu bekerja dalam team
Terbiasa bekerja dengan target
Fasilitas-fasilitas kantor :
Gaji
Komisi, Bonus
Telephone & internet
Jenjang karir yang menarik
Mobil
Bawa Berkas Lamaran ke kantor
Wisma Bumiputera Jl. Asia Afrika Lantai 1.Bandung
Bertemu Pak Arief Razak, WA Chat Only)
Job Type: Full-time