6 Cruise Staff jobs in Indonesia

About Us:

Sea Safari Cruises is a leading liveaboard company offering extraordinary journeys through Indonesia's most scenic marine destinations. We take pride in delivering first-class service and unforgettable experiences to our guests. We are currently seeking a passionate and experienced Cruise Director to oversee guest activities, manage onboard operations, and ensure smooth sailing on one of our vessels.

Position Overview:

The Cruise Director is responsible for the overall guest experience onboard, coordinating all activities, entertainment, and diving schedules to ensure that each guest has a memorable journey. This role requires strong leadership, organizational, and interpersonal skills to manage the crew, guests, and daily operations. The Cruise Director will act as the face of the cruise, ensuring smooth communication between all departments and enhancing the guest experience through proactive service and problem-solving.

Key Responsibilities:

Guest Experience & Hospitality Management:

• Serve as the primary point of contact for all guest-related matters, ensuring their comfort, satisfaction, and safety throughout the cruise.
• Greet guests at the start of the cruise, provide briefings, and offer ongoing information about the itinerary, activities, and daily schedules.
• Handle guest inquiries, special requests, and any service issues promptly and professionally, ensuring every guest feels valued and cared for.
• Conduct daily debriefings to gather feedback and make real-time adjustments to improve the guest experience.

Activity & Dive Coordination:

• Develop and manage the daily itinerary, including dive schedules, excursions, and onboard activities.
• Coordinate with dive guides, instructors, and boat crew to ensure all dive and activities run smoothly, safely, and on time.
• Provide detailed briefings to guests on each dive/leisure site, marine life, and environmental conservation practices.
• Organize and lead onboard events and entertainment (lectures, presentations, social activities) to keep guests engaged and entertained throughout the cruise.

Crew Management & Leadership:

• Lead, manage, and motivate the crew, ensuring they provide excellent service and maintain high standards in all areas.
• Oversee the performance of all onboard staff, providing guidance, feedback, and training to ensure service quality.
• Foster a positive team environment, ensuring clear communication and coordination between departments (hospitality, diving, kitchen, and maintenance).

Safety & Compliance:

• Ensure that all safety protocols are followed during activities and that guests are fully briefed on emergency procedures.
• Oversee the execution of safety drills and ensure that the crew is well-prepared for emergency situations.
• Collaborate with the Captain and crew to ensure the vessel adheres to all local regulations and international maritime laws.

Itinerary & Logistics Management:

• Collaborate with the Captain and Boat Manager to create and adjust itineraries based on weather conditions, guest preferences, and logistics.
• Manage the logistics of excursions, including transportation, permits, and any required entry fees.
• Ensure that all activities are well-organized and run on time, with contingency plans in place for unexpected changes.

Guest Relations & Problem Solving:

• Act as the primary mediator between guests and the crew, addressing any concerns, conflicts, or complaints.
• Offer creative solutions to enhance guest experiences and resolve issues in a way that ensures guest satisfaction.
• Continuously seek guest feedback and implement improvements to elevate the overall cruise experience.

Reporting & Communication:

• Provide daily reports to senior management on guest feedback, activities, and operational performance.
• Ensure clear and consistent communication between the Captain, crew, and management to ensure smooth operations.
• Manage guest surveys and evaluations at the end of each trip, using feedback to make ongoing improvements.

Qualifications:

• Certified as a Dive Master or Instructor (e.g., PADI, SSI, NAUI, etc.).
• Minimum 1 year of experience in leading dives and dive tours or liveaboards.
• Strong knowledge of dive equipment and maintenance.
• First Aid and CPR certifications.
• Excellent interpersonal and customer service skills.
• Strong organizational and leadership abilities.
• Excellent problem-solving and decision-making skills.
• Proficient in English and Bahasa Indonesia (additional languages are a plus).
• Strong passion for diving and the marine environment.
• Ability to work in remote, marine, and challenging conditions.
• Strong commitment to safety and environmental conservation.

Benefits & Perks:

• Competitive salary
• Tips
• Free Starlink internet access on board
• Accommodation and meals provided while onboard.
• Annual dive gear allowance
• BPJS Ketenagakerjaan & Kesehatan
• Work in some of Indonesia's most beautiful and remote marine locations.
• Opportunity to lead an enthusiastic and professional team in a rewarding and adventurous environment.

How to Apply:

If you are a dedicated and experienced diver with a passion for delivering exceptional dive experiences, we would love to hear from you.

Sea Safari Cruises is an equal opportunity employer and welcomes applicants from all backgrounds.

Job Type: Full-time

Ability to commute/relocate:

• Denpasar: Reliably commute or planning to relocate before starting work (Required)

Experience:

• leading dives and dive tours: 1 year (Required)

Language:

• English (Required)

License/Certification:

• Certicate as a Dive Master or Instructor (Required)

Job Purpose

In charge of administration and reports for Cruise Asia and assist Cruise Manager, Cruise Account Executive & Cruise Operations Supervisor to ensure smooth operations for all Cruise Ship's clients at the ports in Indonesia

Accountabilities:

Execute

• Assist Cruise Asia Manager & Cruise executive to manage and ensure smooth running of the operation at all ports in Indonesia or Cruise Ship's clients.
• Develop and implement policies and procedures for administration system for Cruise Asia
• Prepare ad hoc reports to support the management as per the requirement.
• Provide administrative support to department members, including document preparation, filing, and correspondence.
• Manage cruise operational administration, including paperwork, reservations, updating payments, and maintaining accurate records
• Manage and maintain departmental records, databases, and filing systems.
• Communication : Serve as a central point of contact for the department. Handle phone calls, emails, and other communications, ensuring timely and accurate responses.
• Scheduling and Coordination: Schedule and coordinate meetings, appointments, and events for department members. Arrange travel and accommodation for department staff.
• Document Management: Prepare and edit documents, reports, and presentations.
• Ensure document accuracy, consistency, and compliance with ship standards.
• Data Entry and Analysis: Input and maintain data in departmental databases and systems. Assist in the analysis and presentation of data as needed.

We are seeking a Head of Cruise Operations to lead our marina and cruise division. This role is pivotal in ensuring safe, efficient, and guest-focused marine operations, while aligning with international standards and local regulatory requirements.

Job Responsibilities :

• Oversee day-to-day operations of small cruise vessels and marina berthing services.
• Ensure strict compliance with safety, security and environment regulations.
• Manage scheduling, route planning and coordination with authorities.
• Secure necessary permits, licenses and certifications for cruise and marina activities
• Work closely with our tourism department to deliver seamless end-to-end guest journeys
• Implements high-quality customer service practices
• Provide training in safety, guest service and operational excellence.
• Drive revenue through partnerships with travel agencies, tour operators.

Job Requirements:

• Bacheloer degree
• Minimum years experience in marine operations, with
  mandatory experience at least 5 years in role in cruise lines, marina management in integrated resorts.
• Strong knowledge of marine safety regulations, marina operations and hospitality-linked transport services
• Passion for guest service excellence with a deep understanding of luxury hospitality standards

• Overseeing all aspects of kitchen operations, including menu planning, food preparation, and presentation across multiple dining venues.
• Developing innovative and appealing menus that cater to diverse international palates, seasonal ingredients, and dietary requirements.
• Managing, training, and motivating a team of chefs, cooks, and galley staff to ensure efficient and high-quality food production.
• Implementing and enforcing strict food safety, hygiene, and sanitation standards (HACCP).
• Controlling food costs, managing inventory, and ensuring efficient utilization of supplies and equipment.
• Collaborating with the Food & Beverage Director to align culinary offerings with the overall guest experience strategy.
• Conducting regular performance reviews and providing ongoing feedback to kitchen staff.
• Maintaining relationships with suppliers to ensure the procurement of high-quality ingredients.
• Ensuring compliance with all maritime regulations and company policies related to galley operations.
• Fostering a positive and collaborative work environment within the galley.

• Culinary degree or equivalent professional certification from a reputable institution.
• Minimum of 8 years of progressive experience in culinary arts, with at least 5 years in a Head Chef or Executive Sous Chef role, preferably in luxury hotels or cruise ships.
• Expertise in menu planning, food costing, inventory management, and HACCP/food safety standards.
• Proven leadership and team management skills, with the ability to motivate and develop staff.
• Strong knowledge of international cuisines and modern culinary techniques.
• Excellent communication and interpersonal skills.
• Ability to work onboard for extended contracts and adapt to shipboard life.
• Passion for delivering exceptional guest service and culinary excellence.