3,130 Customer Advisor jobs in Indonesia

Offer ID: 75853

Job: Support Functions / Admin Support

Contract type: Customer Care Advisor / Planner

Schedule: Full-Time

Country: United Kingdom

EQUANS are recruiting for a Customer Care Advisor / Planner to be based in Oldham. This is a permanent, full-time role working 37 hours per week. On offer is a competitive salary and benefits package.
General Overview
The role of the Customer Care advisor / planner is to support the contract supervisors by scheduling and planning the work for a team of multi-disciplined operatives/ engineers, ensuring the operatives / engineers are fully utilised, jobs are closed in a timely manner and appointments are booked in for any works not completed at first visit.

Key Accountabilities
Carry out various tasks to a high standard as instructed, including but not limited to:

• Scheduling appointments through Equans IT system currently Castleton Maintain
• Ensuring the operative / engineer is fully utilized throughout the day
• Arranging follow on appointments for any jobs not completed on first visit.
• Closing jobs in the system complete or cancelled as the day unfolds.
• Clear critical numbers report daily
• Communication with operatives / Engineers on site
• Written and verbal communication with MCC / Northwards
• Dealing with the repairs chase mailbox
• Customer Satisfaction surveys
• Work in any workstream as required
• Any administration task to support the planning role

Assist with the adherence to the Company quality standards including:

• Compliance with Equans procedures and processes
• Maintain and care for all Equans property
• To wear appropriate clothing / uniform
• To ensure areas of work areas left clean and tidy at the end of the day
• Liaison with all stakeholders
• Material co-ordination
• Ensure accurate / timely completion of any relevant documentation
• To oversee/assist in the training of new starters as required
• Any other reasonable management request

What can we offer you?
On offer is a competitive salary and benefits package, which includes;

• Pension Scheme
• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?
Skills And Abilities

• Excellent organisational skills
• Ability to deliver high quality Customer service
• Ability to communicate professionally at all levels
• Current and Valid Full & Clean UK driving license
• Professional attitude and approach to work
• Ability to competently operate IT packages eg. MS office

Experience

• Experience of Partnership arrangements
• Experience of Responsive Repairs or service contacts
• Understanding of local government and RSL's
• Understanding of an appointment process
• Previous Planning experience

Key Attributes

• Self-motivated
• Enthusiastic
• Flexible & adaptable
• Good communicator
• Ability to work both alone and as part of a team
• Well presented
• Reliable
• Polite and Courteous
• Customer Care focused
• Professional attitude to work

Who are we?
EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS' 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What's next?
If this role is of interest to you, please click below to register, apply, and track your progress A member of our Resourcing Team will review your application and be in touch.

At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Job Overview
Hexagon's Asset Lifecycle Intelligence division
is seeking a
Customer Success Advisor
to to collaborate directly with our largest Enterprise and Strategic customers. This role is crucial to the success of our strategic customers and will be instrumental in driving adoption and value realization of our solutions. You will be responsible for understanding our customers' needs and delivering an exceptional customer experience. By engaging your customers using a consultative approach, you'll position yourself as a preferred long-term strategic partner and serve as the trusted point of contact throughout their lifecycle. You will collaborate closely with the Sales, Services, Product, and Support teams.

The ideal candidate needs to reside in
Indonesia
. As the
Customer Success Advisor
, you need to have a successful track record of managing and growing Fortune 500 customers, deliver strategic advice, and driving customer success. You must understand the motivations, business drivers, strategic goals, and desired business outcomes for your portfolio of large enterprise customers. You will lead cross-functional partnerships across your named customers and identify new ways our solutions can differentiate them in the market. Equipped with the knowledge of what it takes for customers to succeed with Hexagon, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Hexagon team, you'll exemplify an empathetic, customer-centric perspective.

Responsibilities

• Customer Portfolio Management: Maintain ownership of a portfolio of strategic customers, leveraging our Customer Success Methodology. Partner with customers to understand their motivations, business drivers, strategic goals, and desired business outcomes. Co-create joint customer success plans that include success metrics, engagement and adoption strategies, timelines, communication, and expansion plans.
• Customer Journey Execution: Execute all phases of the customer journey, including onboarding, adoption, design and execution, change management consulting, business performance reviews, roadmap advisory, and renewal touchpoints.
• Strategic Account Alignment: Partner closely with Sales Account Teams to align on strategic account plans, nurture executive relationships, facilitate Executive Business Reviews, Quarterly Business Reviews, and identify expansion opportunities.
• Risk Management: Proactively identify risks to the customer achieving their stated business goals or renewing their agreements. Work closely with the account team and internal stakeholders to build and execute a risk mitigation plan.
• Business Value Delivery: Deliver business value and innovation to a customer's business by understanding key business challenges and potential for growth.
• Executive Relationship Building: Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging the solution to achieve full business value.
• Opportunity Identification: Identify opportunities for expansion of products and services to help drive success.
• Technical Communication: Proactively communicate technical product updates, product roadmap, end-of-life notices, and other relevant updates.

Education / Qualifications

• Experience: 3-5 years of experience in a Customer Success, Consulting, or Account Management role managing large, complex Enterprise-level accounts.
• Consulting Skills: Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers.
• C-Level Communication: Ability to drive effective and influential conversations at the C-level; facilitate difficult discussions and adept at handling objections.
• Customer-Centric: Devoted to ensuring our customers' success and adoption of Hexagon solutions. Advocate for regional customers' needs.
• Cross-Functional Collaboration: Strong cross-functional collaborator with experience partnering with Account Executives or Partners to provide a high-quality, thoughtful customer experience.
• Proactive Team Player: Self-motivated, proactive team player with a bias for action. Able to work effectively in a highly ambiguous, ever-changing environment. Capable of zooming into granular details and zooming out to understand the larger strategy and philosophy behind decisions.
• Process-Oriented: Driven, process-oriented person able to effectively balance competing priorities and make decisions that best support the customer, the team, and Hexagon.
• Technical Tools: Prior experience with Salesforce and/or a customer success tool such as Gainsight is advantageous.
• Mindset: Data-driven mindset with the ability to analyse customer metrics and trends. Familiarity with customer journey mapping and success planning
• Language Skills: Fluency in English & Bahasa Indonesia business language skills (reading, writing, listening).

Travel Requirements

• Occasional domestic and international travel is associated with this position – estimated at 10-30%.

About Hexagon
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Hexagon's Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.

Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at and follow us @HexagonAB.

Why work for Hexagon?
At Hexagon, if you can see it, you can do it. Hexagon's Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

• In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.

Everyone is welcome
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.

Lowongan Pekerjaan Customer Advisor

Toko Buku Togamas Buah Batu

We are Hiring

Customer Advisor (CA)

Kualifikasi

• Pria / Wanita usia max 23th
• Pendidikan terakhir SMA/K
• Dapat bekerja dalam team
• Mampu bekerja shift
• Loyal dan Bertanggungjawab
• Terbiasa dengan Sosial Media

Kirim CV anda ke:

SUBJEK ISI "CustomerAdvisor22"

BATAS PENERIMAAN LAMARAN SAMPAI 22 JUNI 2022

*sumber IG @ infolokerbandungraya

About the team:

We are a diverse and dedicated group, working together to bring innovative services to life. With a shared goal of making transportation, food delivery, and more, easier and more accessible, they collaborate to create positive experiences for customers and partners alike. Their passion and hard work drive our success and shape the way people connect and thrive in today's fast-paced world.

About the Assignment:

-Maintain relationship with existing G-Food merchants and help them to maximize their potential sales via G-Food

-The role of Account Management plays pivotal part in nurturing and maintaining strong relationships with various stakeholders. Our Account managers are tasked with the responsibility of overseeing and supporting the needs of partner drivers, merchants, and other business clients.

-Their role involves regular communication with these partners, ensuring their satisfaction, addressing concerns, and identifying opportunities for collaboration and growth. Account managers also work closely with cross-functional teams

-channeling partner feedback to enhance services and offerings. By deeply understanding partner needs, they contribute to shaping our strategies and initiatives.

The Core Objectives:

• Merchant Growth & Relationship Management

• Conduct 8-10 daily merchant engagements through strategic field visits, calls, and virtual meetings

• Pitch & implement G-Food products:

• Campaign management

• Visibility boosters (G-Ads)

• Merchant Promo Subscriptions

• Loan product to help merchant grow their business

• Analyze merchant performance data to identify upsell opportunities

Business Advisory & Education

• Conduct business reviews with strategic partners

• Educate merchant about daily operation strategy such as:

• Menu optimization strategies

• Peak hour operations management

• Customer retention techniques

Operational Excellence

• Resolve merchant operational issues

• Coordinate with other teams on merchant pain points

Jenis Pekerjaan: Kontrak

Panjang kontrak: 12 bulan

About the role:

As an Account Management, you will be responsible for managing clients (merchants), listening to their needs, and resolving issues in this area, as well as working with other ESB teams. In line with ESB's core values of
Honesty, Empathy, and Agility
, this role requires someone who can build transparent relationships, understand client perspectives, and adapt quickly to dynamic business needs.

What you'll do (Responsibilities):

• Build and maintain lasting relationships with clients and partners by demonstrating
  honesty
  in communication, understanding their focus, and anticipating their needs.
• Negotiate with clients, solve problems with
  empathy
  , and ensure deadlines are met with integrity.
• Bring strong experience in relevant fields and apply it with
  agility
  to support evolving client requirements.
• Solve problems for clients by listening closely, showing
  empathy
  , and exceeding expectations.
• Follow up with clients regularly to ensure needs are being met, while identifying new opportunities proactively.
• Collaborate with other departments such as data management, ensuring clear and
  honest
  communication across teams.
• Present new feature products and campaigns with
  agility
  , tailoring the approach to client needs.

What capabilities you'll need (Requirements):

• Bachelor's degree (or equivalent) in business or related discipline.
• Experience in building brand awareness and image with an
  honest and client-first approach
  .
• Strong written and verbal communication skills, with the ability to connect with clients with
  empathy
  and clarity.
• A willingness to travel and adapt (
  agility
  ) to meet with clients and prospects whenever needed.

About the Role

As an Account Management, you will be responsible for managing clients (merchants), actively listening to their needs, and resolving issues while working collaboratively with other ESB teams. This role emphasizes Honesty, Empathy, and Agility - the core values that guide how we serve clients and work as a team.

What You'll Do (Responsibilities):

1. Build and maintain lasting relationships with clients and partners by listening with empathy and anticipating their needs.
2. Negotiate with clients and resolve issues with honesty and transparency, while ensuring deadlines are met.
3. Apply strong experience in relevant fields to deliver practical and effective solutions.
4. Solve client problems by understanding and exceeding expectations with agile, client-centered approaches.
5. Follow up with clients regularly to ensure needs are met and new opportunities are identified.
6. Collaborate with other departments, such as data management, to ensure solutions are well-rounded and efficient.
7. Present new feature products and campaigns to clients with clear, honest communication.

What Capabilities You'll Need (Requirements):

1. Bachelor's degree (or equivalent) in business or a related discipline.
2. Ability to build strong brand awareness and represent ESB's image with integrity and empathy.
3. Strong written and verbal communication skills, with an emphasis on clear and honest delivery.
4. Willingness to travel as needed to meet with clients and prospects, showing agility in adapting to different situations and client needs.

Job Desc

• Responsible for overseeing, shaping and growing the business
• Build strategic relationships with high-profile merchants and drive revenue

Requirements

• Education mi. D3
• Familiar with G - Suites
• Able to communicate with 'conversational' english skill
• Proactive and initiatives-driven

Gambaran Umum Pekerjaan

Kami sedang mencari seorang Account Management yang berpengalaman untuk bergabung dengan tim kami di PT Sarana Usaha Sejahtera InsanPalapa (TelkoMedika), perusahaan teknologi kesehatan yang sedang berkembang pesat di Indonesia. Anda akan bekerja dalam lingkungan kerja yang dinamis dan kolaboratif, dengan peluang untuk berkontribusi secara langsung pada pertumbuhan dan keberhasilan bisnis.

Tanggung Jawab Utama

1. Mengidentifikasi peluang bisnis baru dan mengembangkan proposal yang menarik untuk memperluas kerjasama dengan klien
2. Membangun dan memelihara hubungan yang solid dengan pemangku kepentingan kunci di organisasi klien
3. Menganalisis data dan tren pasar untuk memberikan wawasan berharga kepada klien
4. Berkolaborasi dengan tim lintas fungsi untuk mengembangkan solusi terpadu yang memenuhi kebutuhan klien
5. Memastikan penagihan yang akurat dan tepat waktu serta mengelola isu-isu terkait layanan

Kualifikasi :

1. Memiliki gelar sarjana dengan preferensi dalam bidang Manajemen Bisnis, Pemasaran, atau Komunikasi
2. Minimal 1 tahun pengalaman dalam peran Account Management atau Pengembangan Bisnis di industri Kesehatan
3. Ketertarikan dan antusiasme yang tinggi untuk bekerja di industri kesehatan
4. Berpikir strategis dengan kemampuan analitis yang kuat untuk mengidentifikasi peluang dan mengembangkan solusi inovatif
5. Keterampilan presentasi dan komunikasi yang luar biasa, mampu membangun hubungan yang kuat dengan klien di berbagai tingkatan
6. Berpikir kreatif dan mampu beradaptasi dalam lingkungan yang berubah-ubah
7. Disiplin diri yang kuat, kemampuan multitasking, dan berorientasi pada hasil

About the team:We are a diverse and dedicated group, working together to bring innovative services to life. With a shared goal of making transportation, food delivery, and more, easier and more accessible, they collaborate to create positive experiences for customers and partners alike. Their passion and hard work drive our success and shape the way people connect and thrive in today's fast-paced world.

About the Assignment:-Maintain relationship with existing G-Food merchants and help them to maximize their potential sales via G-Food-The role of Account Management plays pivotal part in nurturing and maintaining strong relationships with various stakeholders. Our Account managers are tasked with the responsibility of overseeing and supporting the needs of partner drivers, merchants, and other business clients. -Their role involves regular communication with these partners, ensuring their satisfaction, addressing concerns, and identifying opportunities for collaboration and growth.

Account managers also work closely with cross-functional teams-channeling partner feedback to enhance services and offerings. By deeply understanding partner needs, they contribute to shaping our strategies and initiatives. The Core Objectives:

• Merchant Growth & Relationship Management
• Conduct 8-10 daily merchant engagements through strategic field visits, calls, and virtual meetings
• Pitch & implement G-Food products:
• Campaign management
• Visibility boosters (G-Ads)
• Merchant Promo Subscriptions
• Loan product to help merchant grow their business
• Analyze merchant performance data to identify upsell opportunitiesBusiness Advisory & Education
• Conduct business reviews with strategic partners
• Educate merchant about daily operation strategy such as:
• Menu optimization strategies
• Peak hour operations management
• Customer retention techniquesOperational Excellence
• Resolve merchant operational issues
• Coordinate with other teams on merchant pain points
• Pria/Wanita
• Berpengalaman
• Diploma
• 24
• 35 Tahun
• Terima kandidat tanpa foto diri
• Kota sesuai penempatan kerja (Kota Pekanbaru)