1,187 Customer Care jobs in Indonesia

About the role

Sensory and Customer Care coordinator is responsible to ensure full compliance of Sensory Evaluation guideline in the factory by providing training and collaboration in sensory related subjects to the team. This position will work with the commercial for the complaint response, CAPA status, customer questionnaire and/or query so that the factory could provide feedback on timely manner. They will be the member of Quality Assurance Department at site level.

Key responsibilities include

• Safety/Security/Hygiene :

• Adherence of all safety, health and environmental procedures in accordance with company policies and standards.

• Sensory Program Management – Compliance

• Provide training on sensory program to the team (production/ process and R&D) to ensure awareness and implementation of sensory program.

• Conduct gap analysis, monitor and evaluate effectiveness of sensory program in the factory and provide improvement suggestions.
• Support Regional and Global Sensory Coordinator for any sensory related awareness training

• Sensory Program Management – Analysis and Report

• Organize and reporting the sensory testing of incoming raw material, Finished Good, or rework of regular product.

• Analyze and report complaint cases and FTQ defects related to sensory
• Analyze and report sensory evaluation status for NPI/PTF projects

• Sensory Program Management – Management regarding Sensory Issues

• Lead sites local QA for root cause analysis of sensory related complaint cases and FTQ defects.

• Lead sites production/ process for optimized process setting to ensure specified requirements for sensory are met.

• Customer Care & Complaint Management

• Work with factory team to ensure on time response on any customer complaint & queries.

• Provide feedback on customer query related to QA

• Others – SAP Support/Power User

• To be trained in SAP QM Module and support troubleshooting for QM Module related issue, when required.

About you

• Bachelor or master in Food Science or Engineering, Chemistry, Microbiology, or equivalent
• 3+ years of experience in Quality Assurance or Sensory related in an international food, pharmaceutical or feed company.
• Experience in customer complaint or query handling
• Experience in Sensory Evaluation Program
• Experience in operating SAP system
• Fluent in English both speaking and writing
• Good command in Microsoft Word & Excel
• Good understanding of FSSC22000, HACCP, BRC and/or related food safety requirements
• Knowledge in Good Laboratory Practices
• Willing to be located in Gresik

About The Role
Sensory and Customer Care coordinator is responsible to ensure full compliance of Sensory Evaluation guideline in the factory by providing training and collaboration in sensory related subjects to the team. This position will work with the commercial for the complaint response, CAPA status, customer questionnaire and/or query so that the factory could provide feedback on timely manner. They will be the member of Quality Assurance Department at site level.

Key Responsibilities Include

• Safety/Security/Hygiene :

• Adherence of all safety, health and environmental procedures in accordance with company policies and standards.

• Sensory Program Management – Compliance

• Provide training on sensory program to the team (production/ process and R&D) to ensure awareness and implementation of sensory program.

• Conduct gap analysis, monitor and evaluate effectiveness of sensory program in the factory and provide improvement suggestions.

• Support Regional and Global Sensory Coordinator for any sensory related awareness training

• Sensory Program Management – Analysis and Report

• Organize and reporting the sensory testing of incoming raw material, Finished Good, or rework of regular product.

• Analyze and report complaint cases and FTQ defects related to sensory

• Analyze and report sensory evaluation status for NPI/PTF projects

• Sensory Program Management – Management regarding Sensory Issues

• Lead sites local QA for root cause analysis of sensory related complaint cases and FTQ defects.

• Lead sites production/ process for optimized process setting to ensure specified requirements for sensory are met.

• Customer Care & Complaint Management

• Work with factory team to ensure on time response on any customer complaint & queries.

• Provide feedback on customer query related to QA

• Others – SAP Support/Power User

• To be trained in SAP QM Module and support troubleshooting for QM Module related issue, when required.

About You

• Bachelor or master in Food Science or Engineering, Chemistry, Microbiology, or equivalent
• 3+ years of experience in Quality Assurance or Sensory related in an international food, pharmaceutical or feed company.
• Experience in customer complaint or query handling
• Experience in Sensory Evaluation Program
• Experience in operating SAP system
• Fluent in English both speaking and writing
• Good command in Microsoft Word & Excel
• Good understanding of FSSC22000, HACCP, BRC and/or related food safety requirements
• Knowledge in Good Laboratory Practices
• Willing to be located in Gresik

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.
#oneBC - Diverse People, Sustainable Growth.

Tanggung Jawab :

1. Mengangkat Telpon, jika ada telpon yang masuk dari customer.

2. Melakukan dan melaporkan hasil survey kepuasan pelanggan serta membuat analisa action plannya.

3.Menerima dan meneruskan keluhan pelanggan ke bagian terkait dan memfollow up sampai selesai

1. Memonitor proses service barang sampai kembali ke customer

2. Follow up permintaan customer (plank,spart part, Rak display dll)

3. Menginfokan harga retur jual untuk barang yang akan di Potong bon.

Kualifikasi :

1. Minimal Pendidikan SMA/SMK
2. Memiliki Pengalaman Min 1 Tahun Di Bidangnya.
3. Dapat Berkomunikasi dengan baik.
4. Dapat Mengoprasikan Microsoft Office (Excel,Word,dll)
5. Aktif dan Cepat Tanggap, Jika ada masalah.

Tugas & Tanggung jawab :

1. Melayani tamu yang datang ke kantor dengan sikap ramah dan profesional.
2. Menjawab telepon masuk serta memberikan informasi yang akurat terkait produk perusahaan.
3. Mengelola jadwal janji temu calon konsumen.
4. Mencatat dan menindaklanjuti setiap pertanyaan, keluhan, atau permintaan informasi dari calon konsumen maupun konsumen yang sudah melakukan pembelian.
5. Mengelola dan memelihara data pelanggan secara rapi dan akurat.
6. Menangani administrasi layanan purna jual seperti proses serah terima, permintaan dokumen, atau pengajuan komplain.
7. Berkoordinasi dengan divisi terkait (Sales, Legal, Finance, Project) untuk memastikan kebutuhan dan keluhan konsumen dapat diselesaikan dengan cepat.

Kualifikasi :

1. Pendidikan minimal D3/S1.
2. Pengalaman minimal 1 tahun di bidang customer service/customer care.
3. Komunikatif, ramah, dan memiliki keterampilan interpersonal yang baik.
4. Mampu mengoperasikan komputer dan Microsoft Office (Word, Excel, dan Email).
5. Berpenampilan menarik, sopan, dan profesional.
6. Mampu bekerja sama dalam tim dan memiliki sikap kooperatif.
7. Mampu menangani komplain dengan sabar dan solutif.

1. Pendidikan min. D3/S1 jurusan komunikasi, manajemen, administrasi bisnis/bidang terkait.
2. memiliki pengalaman min. 1 thn
3. mampu berkomunikasi dengan baik secara verbal & non verbal, ramah dan sopan.
4. terampil memberikan informasi produk secara lengkap, akurat & mudah dipahami oleh konsumen.
5. memiliki SIM C aktif
6. mampu menangani keluhan konsumen dengan tenang, solutif & profesional
7. mampu membina hubungan baik dgn konsumen
8. terbiasa menggunakan alat komunikasi (whatsapp, email dan CRM)
9. memiliki sikap empatik, teliti & berorientasi pada kepuasan pelanggan.

Maxxs Group International sedang membuka lowongan untuk posisi Penuh waktu Customer Care di Padangsambian Klod, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Mencari kandidat untuk bekerja pada:
• Senin: Pagi, Siang
• Selasa: Pagi, Siang
• Rabu: Pagi, Siang
• Kamis: Pagi, Siang
• Jum'at: Pagi, Siang
• Sabtu: Pagi, Siang
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Gaji yang diinginkan: Rp4,000,000 - Rp4,500,000 per bulan

Requirements :

• Diploma degree in Hospitality, Administration, or related field

• Fluent in English both on written and oral

• Excellent customer service skill

• Good administrative skill and computer literacy

• Experienced in visa service or business service are advantages

• Able to join in September and willing to be placed in Denpasar, Bali.

Tantangan untuk para profesional muda

Ingin membuktikan Tim Marketing anda menjadi yang Terbaik?

Bergabunglah bersama kami di PT. Multi Prestasi Mas, perusahaan pabrikasi kosmetik dan skincare yang berfokus menjadi terbaik di Asia

Mengapa bergabung dengan PT. Multi Prestasi Mas?

• Pabrik Berpengalaman: Pengalaman lebih dari 15 tahun dalam industri kosmetik dan skincare, siap bersaing di pasar internasional.
• Reputasi Global: Diakui secara prestisius di tingkat dunia melalui produk-produk berkualitas tinggi, sesuai visi kami untuk menjadi perusahaan kosmetik dan skincare terbaik di Asia.
• Kultur Inovasi dan Inspirasi: Kami percaya bahwa kebebasan berkreasi, dipadukan dengan ketekunan, akan menciptakan dampak positif yang menginspirasi banyak orang.

• Mengapa bergabung dengan PT. Multi Prestasi Mas?

• Menjawab pertanyaan dan permintaan pelanggan melalui telepon, email, chat, atau media sosial.

• Menyelesaikan masalah dan keluhan pelanggan dengan cepat dan efektif.
• Memberikan informasi produk yang akurat dan up-to-date kepada pelanggan.
• Mengelola laporan data pelanggan untuk analisa dan evaluasi.
• Membangun hubungan baik dengan pelanggan melalui komunikasi yang efektif.
• Mengidentifikasi kebutuhan pelanggan dan memberikan solusi yang tepat.
• Mengelola laporan data pelanggan dan penjualan.

Kualifikasi:

• Memiliki integritas, tanggung jawab tinggi, akurat, dan disiplin.
• Kemampuan berkomunikasi dengan baik dan tidak pasif.
• Berorientasi pada pelanggan, follow up (customer-oriented) dan kemampuan fast respons atau beradaptasi dengan berbagai tipe karakter pelanggan.
• Pengetahuan yang baik tentang kemampuan komputerisasi umum dan bahasa Inggris dasar (tertulis dan lisan).
• Dapat beradaptasi dan belajar dengan cepat.
• Mampu mengelola data menggunakan Google Workspace

Jika Anda ingin lebih dari sekadar bekerja dan bergabung dalam tim yang menginspirasi, kirimkan resume Anda sebelum 30 September 2025. Bersiaplah untuk meraih kesuksesan bersama kami di PT Multi Prestasi Mas

Qualifications:

• Minimum 2 years of experience in B2B Manufacture Customer Service or Sales Support, preferably within the packaging industry.
• Experience handling complain and request customer
• Communicative and Execellent personality
• Attention to detail
• Experienced in data reporting
• Good Negotiation skills
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Willing to be Placed in Cikarang, West Java.

Job Descriptions:

• Handle incoming Purchase Orders (PO) and create corresponding Sales Orders accurately.
• Monitor stock levels of raw materials and finished goods to ensure availability and timely fulfillment.
• Collaborate closely with the production team to align production schedules and delivery timelines.
• Review and verify Certificate of Analysis (COA) information from suppliers to ensure accuracy and compliance.
• Ensure all customer-related administrative processes are carried out accurately and efficiently.
• Coordinate with the Finance and Sales teams to follow up on outstanding payments from customers.
• Prepare and update daily activity and delivery reports using Trello or other project management tools.
• Track and support the resolution process of customer complaints to ensure customer satisfaction.
• Prepare quotations for products and services offered to clients in a timely and professional manner.

Kualifikasi :

• Pendidikan minimal SMA/SMK sederajat (lebih disukai D3/S1).
• Memiliki pengalaman di bidang customer service/ administrasi lebih diutamakan.
• Terbiasa menggunakan komputer, Microsoft Office (Excel, Word), Email & Sistem ERP
• Komunikatif, ramah, memiliki kemampuan negoisasi dan problem solving.
• Mampu bekerja dengan target dan di bawah tekanan.

Deskripsi Pekerjaan :

• Menghubungi dan menjalin komunikasi dengan mitra.
• Menerima, mencatat, dan memverifikasi orderan dari mitra.
• Membuat dan mengirimkan surat jalan untuk pengiriman barang.
• Menjadi penghubung antara mitra dengan internal perusahan (warehouse, finance, dll)
• Menangani keluhan, permintaan, dan kebutuhan mitra dengan cepat dan profesional.
• Menyusun laporan terkait orderan dan komunikasi dengan mitra.