1,329 Customer Engagement jobs in Indonesia

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.

That is exactly what we are tackling as t-fam Making sure that our 50+ million users have the best experience in crafting their own adventure.

We are seeking a highly motivated and results-oriented Customer Engagement Manager to join our dynamic Performance Marketing team. The ideal candidate will be responsible for developing, executing, and optimizing strategies to improve customer lifetime value (CLV) through effective engagement and retention initiatives. This role requires a strong understanding of performance marketing channels, customer segmentation, and lifecycle marketing. You will be a key player in bridging the gap between user acquisition and long-term customer loyalty.

Your Main Duties In Flying With Us

• Strategy Development: Design and implement comprehensive customer engagement and retention strategies across various performance marketing channels (e.g., email, push notifications, in-app messaging).
• Campaign Management: Plan, execute, and manage targeted campaigns aimed at increasing user activation, retention, and repeat bookings. This includes A/B testing, personalization, and campaign optimization.
• Customer Segmentation: Utilize data analytics to segment the user base and create personalized communication strategies for different customer cohorts (e.g., new users, lapsed users, high-value customers).
• Lifecycle Marketing: Develop and manage end-to-end customer lifecycle journeys, from onboarding and activation to loyalty and win-back programs.
• Collaboration: Work closely with the Growth, Product, Corporate Strategy and Data & Analytics teams to align on goals, share insights, and ensure a cohesive customer experience.
• Performance Analysis: Track and analyze key performance indicators (KPIs) such as customer retention rate, churn rate, CLV, and engagement metrics. Provide regular reports and actionable insights to senior management.
• Technology & Tools: Leverage marketing automation platforms (e.g., Braze), CRM systems, and analytics tools (e.g., Google Analytics, Amplitude) to execute and measure campaigns.
• Market Research: Stay up-to-date with industry trends, competitor activities, and new technologies in customer engagement and retention to identify opportunities for growth.

Mandatory Belongings That You Must Prepare

• 7+ years of experience in customer engagement, lifecycle marketing, or a related role, preferably within a technology, e-commerce, or OTA company.
• Bachelor's degree in Marketing, Business, or a related field.
• Proven experience in a performance-driven environment with a strong understanding of marketing funnels and customer journey mapping.
• Proficiency with marketing automation and CRM platforms (e.g., MoEngage, ValueClick, Iterable, Salesforce Marketing Cloud).
• Experience with A/B test Audience, A/B test content, A/B Test Lifecycle and personalization tools.
• Strong analytical skills with the ability to interpret data and translate it into actionable strategies. Experience with analytics platforms (e.g. Appsflyer, Adjust, Google Analytics, Amplitude) is a plus.
• Excellent communication and interpersonal skills in Bahasa Indonesia and English, with the ability to collaborate effectively across multiple teams.
• Provide clear thought leadership to guide teams and support strategic decision-making.
• Effectively manage and resolve conflicts while maintaining positive relationships.
• Handle stakeholders with professionalism, building trust and ensuring alignment across interests.
• Strong project management skills and the ability to manage multiple projects simultaneously in a fast-paced environment.
• Highly organized, detail-oriented, and a self-starter.

In the event that you haven't received any updates after 3 weeks, your data will be kept and we may contact you for another career destination. Meanwhile, discover more about on Instagram , LinkedIn , or YouTube .

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.

That is exactly what we are tackling as t-fam Making sure that our 50+ million users have the best experience in crafting their own adventure.

We are seeking a highly motivated and results-oriented Customer Engagement Manager to join our dynamic Performance Marketing team. The ideal candidate will be responsible for developing, executing, and optimizing strategies to improve customer lifetime value (CLV) through effective engagement and retention initiatives. This role requires a strong understanding of performance marketing channels, customer segmentation, and lifecycle marketing. You will be a key player in bridging the gap between user acquisition and long-term customer loyalty. #LI-MN1

• • Strategy Development: Design and implement comprehensive customer engagement and retention strategies across various performance marketing channels (e.g., email, push notifications, in-app messaging).
• Campaign Management: Plan, execute, and manage targeted campaigns aimed at increasing user activation, retention, and repeat bookings. This includes A/B testing, personalization, and campaign optimization.
• Customer Segmentation: Utilize data analytics to segment the user base and create personalized communication strategies for different customer cohorts (e.g., new users, lapsed users, high-value customers).
• Lifecycle Marketing: Develop and manage end-to-end customer lifecycle journeys, from onboarding and activation to loyalty and win-back programs.
• Collaboration: Work closely with the Growth, Product, Corporate Strategy and Data & Analytics teams to align on goals, share insights, and ensure a cohesive customer experience.
• Performance Analysis: Track and analyze key performance indicators (KPIs) such as customer retention rate, churn rate, CLV, and engagement metrics. Provide regular reports and actionable insights to senior management.
• Technology & Tools: Leverage marketing automation platforms (e.g., Braze), CRM systems, and analytics tools (e.g., Google Analytics, Amplitude) to execute and measure campaigns.
• Market Research: Stay up-to-date with industry trends, competitor activities, and new technologies in customer engagement and retention to identify opportunities for growth.

• • 7+ years of experience in customer engagement, lifecycle marketing, or a related role, preferably within a technology, e-commerce, or OTA company.
• Bachelor's degree in Marketing, Business, or a related field.
• Proven experience in a performance-driven environment with a strong understanding of marketing funnels and customer journey mapping.
• Proficiency with marketing automation and CRM platforms (e.g., MoEngage, CleverTap, and Braze,).
• Experience with A/B test Audience, A/B test content, A/B Test Lifecycle and personalization tools.
• Strong analytical skills with the ability to interpret data and translate it into actionable strategies. Experience with analytics platforms (e.g. Appsflyer, Adjust, Google Analytics, Amplitude) is a plus.
• Excellent communication and interpersonal skills in Bahasa Indonesia and English, with the ability to collaborate effectively across multiple teams.
• Provide clear thought leadership to guide teams and support strategic decision-making.
• Effectively manage and resolve conflicts while maintaining positive relationships.
• Handle stakeholders with professionalism, building trust and ensuring alignment across interests.
• Strong project management skills and the ability to manage multiple projects simultaneously in a fast-paced environment.
• Highly organized, detail-oriented, and a self-starter.

In the event that you haven't received any updates after 3 weeks, your data will be kept and we may contact you for another career destination. Meanwhile, discover more about on Instagram, LinkedIn, or YouTube.

Job Overview

As our Customer Engagement & Administrative Support Staff, you'll take ownership of Gobblin Club's social media presence while also supporting day-to-day customer service and administrative operations. You'll manage our social platforms (Facebook, Instagram, WhatsApp, and others), engage with our community, and provide professional support to our customers. Additionally, you'll handle essential administrative tasks such as registering new customers, producing invoices, and maintaining accurate records to ensure smooth business operations.

Key Responsibilities

• Manage daily posting, scheduling, and content updates across all social media platforms (Facebook, Instagram, etc.)
• Respond promptly and professionally to customer messages, comments, and inquiries across all platforms
• Register new customers in the system and maintain accurate customer records
• Produce and send invoices; support general billing and administrative processes
• Monitor and track social media engagement, follower growth, and content performance
• Develop and implement strategies to optimise follower growth and increase engagement
• Provide excellent customer service by assisting with bookings, answering questions, and resolving concerns
• Collaborate with the team to brainstorm and create engaging content aligned with our brand and mission
• Stay up to date with social media trends, platform updates, and best practices
• Flag and escalate any sensitive customer issues to management
• Prepare monthly reports on social media and administrative performance metrics and suggest areas for improvement
• Other administrative matters

Requirements

• Previous experience managing business social media accounts (Facebook, Instagram, WhatsApp, etc.)
• Strong written communication skills in English; ability to write friendly, clear, and concise messages
• Customer service and administrative experience (e.g., invoicing, record-keeping, scheduling) preferred
• Organised, detail-oriented, and proactive, with the ability to manage multiple responsibilities
• Familiarity with social media analytics and scheduling tools (e.g., Meta Business Suite, etc.)
• Creative mindset with an eye for engaging content
• Reliable internet connection and ability to work independently from home, with flexible hours (including weekends if needed)

Job Type: Full-time

Expected hours: 6 days a week - 4 weekdays and 2 weekends

Job Type: Full-time

About the role

Richeese Kuliner Indonesia is seeking a talented Public Relations & Customer Experience Manager to join our dynamic team in Bandung, West Java. This full-time position is a pivotal role within our Marketing & Communications department, responsible for crafting and delivering engaging experiences that strengthen our brand reputation and foster long-lasting relationships with our valued customers.

Responsibility:

• Developing and implementing effective public relations strategies to amplify our brand's messaging and increase visibility across key media channels
• Managing all customer-facing communications, including social media, website content, and customer service interactions, to ensure a consistent, positive brand experience
• Collaborating cross-functionally with various teams to identify and address customer pain points, and implement solutions to enhance customer satisfaction
• Monitoring and analyzing customer feedback and market trends to inform the development of new initiatives and campaigns

Requirements:

• Minimum 8 years of experience in a public relations or customer experience management role, preferably within the food and beverage or consumer goods industry
• Minimum of a bachelor's degree in Public Relations/Business Management
• Excellent written and verbal communication skills, with the ability to craft compelling narratives and engage effectively with a diverse range of stakeholders
• Proficient in data analysis and reporting, with the ability to use insights to drive strategic decision-making
• Fluent English
• Excellent interpersonal and collaboration skills, with the ability to work effectively in a team environment

Tanggung Jawab Utama:

• Membantu pelanggan dengan berbagai kendala dan pertanyaan, melalui telepon, email, dan live chat dengan bahasa mandarin
• Menindaklanjuti permintaan pelanggan secara akurat dan tepat waktu

Kualifikasi:

• Minimal pendidikan D3/S1 semua jurusan, jurusan Bahasa Mandarin dan sejenis lebih disukai
• Mahir berbahasa Mandarin, baik lisan maupun tulisan
• Kemampuan komunikasi interpersonal yang sangat baik, dengan fokus pada layanan pelanggan
• Fresh graduate terbuka untuk melamar
• Memiliki pengalaman di bidang komunikasi lebih disukai

Benefit:

• Gaji kompetitif
• Bonus dan tunjangan lainnya
• Kesempatan pengembangan karier
• Pelatihan dan pengembangan berkelanjutan

Hello Job Seeker

English One is looking for proactive, energetic, passionate individuals who have a desire to pursue a career in education. We are currently looking for Progress Advisors, who are required to consistently deliver on great service & sales targets by having a good relationship with customers. The candidate must show and take interest in the understanding of education systems, whilst having a passion for sales and service.

Placement : Bintaro Sector Nine -or- Sudimara Forestwalk

Requirements:

• Bachelors Degree (S1) in Hospitality or Business
• English Proficiency B2 / Toeic minimum 600 or equaivalent
• Minimum working experience of 2 years in Sales and service role
• Has great communication & social skills
• Willing to work with target schemes and can handle work pressure
• The Candidate must posses an example of outstanding character in responsibility, punctuality, reliability, patience and caring personality
• Must possess the ability to follow instructions implicitly and want to learn new skills

We are seeking a passionate Customer Experience who possesses excellent communication skills and a strong understanding of financial products to join our team. This role is ideal for fresh graduates with an interest in the investment and capital markets. As a Customer Experience, you will have the following responsibilities:

• Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and professional manner
• Keep users informed about our products, features, and any updates by communicating with them
• Liaise with internal and external stakeholders to ensure seamless service delivery

Requirements

• Fresh graduates in Finance, Accounting, Business Management, or any related fields
• Strong interest in investment and capital markets (preferably in stocks)
• Excellent written and verbal communication skills
• Exceptional problem-solving abilities and attention to detail
• Able to type quickly with minimal errors
• Customer-oriented mindset with a passion for delivering excellent service
• Willing to work in a shifting arrangement
• Having a capital market license is a plus

Benefits

• Supportive teammates
• Health insurance benefits
• Self-development activities that support careers
• Broaden your knowledge in financial investment

We are seeking a passionate Customer Experience who possesses excellent communication skills and a strong understanding of financial products to join our team. This is a 3-month role as a maternity leave replacement. As a Customer Experience, you will have the following responsibilities:

• Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and professional manner.
• Keep users informed about our products, features, and any updates by communicating with them.
• Liaise with internal and external stakeholders to ensure seamless service delivery.

• Fresh graduates in Finance, Accounting, Business Management, or any related fields.
• Strong interest in investment and capital markets (preferably in stocks).
• Excellent written and verbal communication skills.
• Exceptional problem-solving abilities and attention to detail.
• Able to type quickly with minimal errors.
• Customer-oriented mindset with a passion for delivering excellent service.
• Willing to work in a shifting arrangement.
• Having a capital market license is a plus.

• Supportive teammates
• Health insurance benefits
• Self-development activities that support careers
• Broaden your knowledge in financial investment

Kualifikasi :

• Minimal Pendidikan D3/S1 Semua Jurusan
• Service Oriented
• Pengalaman 1 tahun sebagai Contact Center/Call Center

Job Desc :

• Menangani complain dari customer
• Mengidentifikasi, mengevaluasi complain customer

Jenis Pekerjaan: Paruh Waktu