561 Customer Service & Helpdesk jobs in Indonesia
Client Success Specialist
Jakarta, Jakarta
NTT America, Inc.
Posted 5 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Client Success Specialist at NTT DATA, you will be at the heart of maintaining and building valuable client relationships. Your day involves acting as the primary post-sale point of contact for multiple small-to-medium scale or simple contracts. You will drive client-facing activities through our Client Success Management Charters: Adoption, Expansion, and renewal. Your role is pivotal in ensuring our clients find immense value in their partnership with us, creating a positive experience in every interaction.
You will work closely with clients, nurturing relationships and acting as their trusted advisor. This includes helping them adopt and expand the use of our offerings and services, facilitating successful interactions with NTT DATA, and improving Client Satisfaction (CSAT) scores. When issues arise, you will be the escalation point, ensuring they are resolved satisfactorily.
In the Adoption Charter, your focus will be on ensuring clients are aware of and can successfully adopt and increase their usage of our services. You will help them realize demonstrable value, meeting their original business objectives. Meanwhile, in the Expansion Charter, you will drive up-sell opportunities and close deals to achieve revenue targets, identifying cross-sell opportunities and engaging sales teams to extend our footprint with the client.
For the renewal Charter, you will demonstrate the value delivered throughout the contract's lifecycle, driving successful and on-time renewals, and minimizing churn. You will also leverage renewal opportunities to drive up-sell and cross-sell opportunities.
As part of the regional and Global Client Success Management practice, you will adopt standard methodologies, use our platforms and tools, and contribute to the community by sharing your experiences. You will ensure the quality of DATA within your client portfolio, maintain your Client Success Management skills, and stay updated on NTT DATA's offerings.
**To thrive in this role, you need to have:**
+ Knowledge of NTT DATA's offerings and services, including their core functionality, pricing structures, and client benefits.
+ Understanding of IT service environments, operations, and ITIL practices.
+ Knowledge of billing processes, client invoicing, and contract management.
+ Experience in
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Client Success Specialist at NTT DATA, you will be at the heart of maintaining and building valuable client relationships. Your day involves acting as the primary post-sale point of contact for multiple small-to-medium scale or simple contracts. You will drive client-facing activities through our Client Success Management Charters: Adoption, Expansion, and renewal. Your role is pivotal in ensuring our clients find immense value in their partnership with us, creating a positive experience in every interaction.
You will work closely with clients, nurturing relationships and acting as their trusted advisor. This includes helping them adopt and expand the use of our offerings and services, facilitating successful interactions with NTT DATA, and improving Client Satisfaction (CSAT) scores. When issues arise, you will be the escalation point, ensuring they are resolved satisfactorily.
In the Adoption Charter, your focus will be on ensuring clients are aware of and can successfully adopt and increase their usage of our services. You will help them realize demonstrable value, meeting their original business objectives. Meanwhile, in the Expansion Charter, you will drive up-sell opportunities and close deals to achieve revenue targets, identifying cross-sell opportunities and engaging sales teams to extend our footprint with the client.
For the renewal Charter, you will demonstrate the value delivered throughout the contract's lifecycle, driving successful and on-time renewals, and minimizing churn. You will also leverage renewal opportunities to drive up-sell and cross-sell opportunities.
As part of the regional and Global Client Success Management practice, you will adopt standard methodologies, use our platforms and tools, and contribute to the community by sharing your experiences. You will ensure the quality of DATA within your client portfolio, maintain your Client Success Management skills, and stay updated on NTT DATA's offerings.
**To thrive in this role, you need to have:**
+ Knowledge of NTT DATA's offerings and services, including their core functionality, pricing structures, and client benefits.
+ Understanding of IT service environments, operations, and ITIL practices.
+ Knowledge of billing processes, client invoicing, and contract management.
+ Experience in
This advertiser has chosen not to accept applicants from your region.
0
12 month contract, Fulfillment and Service Operations
Jakarta, Jakarta
Bank of America
Posted 6 days ago
Job Viewed
Job Description
12 month contract, Fulfillment and Service Operations
Jakarta, Indonesia
**To proceed with your application, you must be at least 18 years of age.**
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1
Sr. IT Customer Support Analyst
Jakarta, Jakarta
KBR
Posted 7 days ago
Job Viewed
Job Description
Title:
Sr. IT Customer Support Analyst
About the Role
As an IT Desktop Support Technician, you will be responsible for configuring, delivering, and maintaining IT equipment while providing first-class support to our end users, both in-office and remotely. You'll be an essential part of the team, ensuring smooth IT operations and assisting with hardware, software, and mobile device support.
Roles and Responsibilities
+ Complete desktop configuration, prepare equipment for deployment to end users.
+ Delivery and installation of desktop assets and peripherals to end users.
+ Assist with Desktop Incident Management support to users who are based in the office or working remotely.
+ Assist in moving users between office locations. Cabling, desktop configuration, patching, etc.
+ Build/image/configure PCs for deployment to users, following standard processes.
+ Assist with disposal, delivery and returns processes as required.
+ Assist with support of corporate mobile phones
+ Assist with support on hardware for meeting rooms
+ Provide assistance to users with KBRASPIRE Apps and MFA on personal devices
+ Physical movement of hardware equipment is required as part of the role (i.e. moving around office, into and out of storerooms, carrying where appropriate, etc.).
+ Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance to company policies, standards, and procedures.
+ Escalates incidents not resolved within established service levels.
+ Maintain good relationships with other staff and promote good morale
+ Be a reliable source of IT information for users.
+ Follow Health & Safety regulations at all times (Lifting, driving, working within warehouse and storerooms etc.)
What we're looking for
+ Minimum Bachelor's degree in Information Technology, Information Systems, Computer Engineering, or a related field.
+ Minimum of 3-5 years of experience in Desktop Support or IT Support, with a strong understanding of hardware and software troubleshooting, and experience supporting multiple operating systems.
+ Good understanding of operating systems and Microsoft applications. Specifically, Windows 10 /11 and MS Teams.
+ Knowledge of imaging/building of PCs with MECM/CM or similar
+ Good communication skills and good written and spoken English
Sr. IT Customer Support Analyst
About the Role
As an IT Desktop Support Technician, you will be responsible for configuring, delivering, and maintaining IT equipment while providing first-class support to our end users, both in-office and remotely. You'll be an essential part of the team, ensuring smooth IT operations and assisting with hardware, software, and mobile device support.
Roles and Responsibilities
+ Complete desktop configuration, prepare equipment for deployment to end users.
+ Delivery and installation of desktop assets and peripherals to end users.
+ Assist with Desktop Incident Management support to users who are based in the office or working remotely.
+ Assist in moving users between office locations. Cabling, desktop configuration, patching, etc.
+ Build/image/configure PCs for deployment to users, following standard processes.
+ Assist with disposal, delivery and returns processes as required.
+ Assist with support of corporate mobile phones
+ Assist with support on hardware for meeting rooms
+ Provide assistance to users with KBRASPIRE Apps and MFA on personal devices
+ Physical movement of hardware equipment is required as part of the role (i.e. moving around office, into and out of storerooms, carrying where appropriate, etc.).
+ Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance to company policies, standards, and procedures.
+ Escalates incidents not resolved within established service levels.
+ Maintain good relationships with other staff and promote good morale
+ Be a reliable source of IT information for users.
+ Follow Health & Safety regulations at all times (Lifting, driving, working within warehouse and storerooms etc.)
What we're looking for
+ Minimum Bachelor's degree in Information Technology, Information Systems, Computer Engineering, or a related field.
+ Minimum of 3-5 years of experience in Desktop Support or IT Support, with a strong understanding of hardware and software troubleshooting, and experience supporting multiple operating systems.
+ Good understanding of operating systems and Microsoft applications. Specifically, Windows 10 /11 and MS Teams.
+ Knowledge of imaging/building of PCs with MECM/CM or similar
+ Good communication skills and good written and spoken English
This advertiser has chosen not to accept applicants from your region.
2
Front Desk Agent
Marriott
Posted 9 days ago
Job Viewed
Job Description
**Additional Information** Indonesians Only
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Sira a Luxury Collection Resort and Spa Lombok, Dusun Sira Barat, Lombok, West Nusa Tenggara, Indonesia, 83352VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Sira a Luxury Collection Resort and Spa Lombok, Dusun Sira Barat, Lombok, West Nusa Tenggara, Indonesia, 83352VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure
This advertiser has chosen not to accept applicants from your region.
3
Resort Host / Front Desk Agent
Bali, West Nusa Tenggara
Hilton
Posted 9 days ago
Job Viewed
Job Description
A Resort Host assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
**What will I be doing?**
As Resort Host, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Resort Host is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Assist the Front Office Manager with daily Front Office operations and to check villas prior to guests check-in to ensure they are clean, properly equipped and in a high standard of maintenance
+ Provide prompt service and actively seek opportunities to drive Guest satisfaction
+ Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
+ Manage, resolve or escalate any and all Guest complaints quickly
+ Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
+ implement and maintain guest recognition program
+ Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
+ Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
+ Attend all Front Office meetings
+ Act in accordance with fire, health and safety regulations and follow the correct procedures when required
+ Serve your role and Team in an environmentally-conscience manner
**What are we looking for?**
Resort Host serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous customer service experience within the hotel/resort industry
+ Excellent interpersonal and communication skills
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a variety of work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Resort Host / Front Desk Agent_
**Location:** _null_
**Requisition ID:** _HOT0BVU3_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As Resort Host, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Resort Host is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Assist the Front Office Manager with daily Front Office operations and to check villas prior to guests check-in to ensure they are clean, properly equipped and in a high standard of maintenance
+ Provide prompt service and actively seek opportunities to drive Guest satisfaction
+ Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
+ Manage, resolve or escalate any and all Guest complaints quickly
+ Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
+ implement and maintain guest recognition program
+ Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
+ Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
+ Attend all Front Office meetings
+ Act in accordance with fire, health and safety regulations and follow the correct procedures when required
+ Serve your role and Team in an environmentally-conscience manner
**What are we looking for?**
Resort Host serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous customer service experience within the hotel/resort industry
+ Excellent interpersonal and communication skills
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a variety of work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Resort Host / Front Desk Agent_
**Location:** _null_
**Requisition ID:** _HOT0BVU3_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
4
Contact Center/Customer Care Officer
Travel + Leisure Co.
Posted 12 days ago
Job Viewed
Job Description
**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**PRINCIPAL RESPONSIBILITIES** : (Include but not limited to:)
+ Efficiently respond to inbound online messaging Member servicing platforms within a three hour turnaround.
+ Efficiently manage response times to all Member Servicing e-communication channels including Email / online messaging for SEA region within a three hour turnaround.
+ Ensure quality business standards of service are delivered at all times.
+ Process all Member bookings efficiently and within a timely manner via all communication channels including e-communication.
+ Assist with the development of working processes and operating SOP's, supervise .
+ Follow company processes ensuring member engagement.
+ Effectively deliver member engagement programs to members and guests.
+ Effectively deliver new-Member onboarding program.
+ Assist with the distribution of Member Kits to Members.
+ Assist with providing regular reporting requirements to Corporate.
+ Deliver 1-1 Member Education Program.
+ Understand and instill branded service standards, company system and processes, then adapt and localize owner service to maintain member satisfaction at a high level .
+ Behave in a professional manner and actively participate as a team member to achieve company and departmental goals.
**KEY POSITION CRITERIA** :
+ Fluent in English: This is essential, as it is necessary for effective daily communication with our corporate headquarters and international teams.
+ Fluent in English (reading, writing, and speaking): We have many members who speak English, so the ability to communicate with members without barriers in these languages is highly valued.
+ 2-5 years' experience in customer focused roles within, tourism, education and or travel industries in sales positions.
+ Hospitality industry reservation and services related working experience in manager roles.
+ Good computer skills including previous experience using MS Word, Excel, Outlook.
+ Strong communication and influencing skills.
+ A positive, professional manner with the ability to represent the department at internal meetings, dealing with key relationships from all levels within the organization.
+ Positive thinking and not afraid of challenges.
+ Confident, flexible with the ability to work in a fast paced and changing environment.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**PRINCIPAL RESPONSIBILITIES** : (Include but not limited to:)
+ Efficiently respond to inbound online messaging Member servicing platforms within a three hour turnaround.
+ Efficiently manage response times to all Member Servicing e-communication channels including Email / online messaging for SEA region within a three hour turnaround.
+ Ensure quality business standards of service are delivered at all times.
+ Process all Member bookings efficiently and within a timely manner via all communication channels including e-communication.
+ Assist with the development of working processes and operating SOP's, supervise .
+ Follow company processes ensuring member engagement.
+ Effectively deliver member engagement programs to members and guests.
+ Effectively deliver new-Member onboarding program.
+ Assist with the distribution of Member Kits to Members.
+ Assist with providing regular reporting requirements to Corporate.
+ Deliver 1-1 Member Education Program.
+ Understand and instill branded service standards, company system and processes, then adapt and localize owner service to maintain member satisfaction at a high level .
+ Behave in a professional manner and actively participate as a team member to achieve company and departmental goals.
**KEY POSITION CRITERIA** :
+ Fluent in English: This is essential, as it is necessary for effective daily communication with our corporate headquarters and international teams.
+ Fluent in English (reading, writing, and speaking): We have many members who speak English, so the ability to communicate with members without barriers in these languages is highly valued.
+ 2-5 years' experience in customer focused roles within, tourism, education and or travel industries in sales positions.
+ Hospitality industry reservation and services related working experience in manager roles.
+ Good computer skills including previous experience using MS Word, Excel, Outlook.
+ Strong communication and influencing skills.
+ A positive, professional manner with the ability to represent the department at internal meetings, dealing with key relationships from all levels within the organization.
+ Positive thinking and not afraid of challenges.
+ Confident, flexible with the ability to work in a fast paced and changing environment.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
This advertiser has chosen not to accept applicants from your region.
5
Front Desk Agent
Bali, West Nusa Tenggara
Marriott
Posted 13 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bali, Jalan Raya Nusa Dua Selatan Lot III, Bali, Bali, Indonesia, 80361VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bali, Jalan Raya Nusa Dua Selatan Lot III, Bali, Bali, Indonesia, 80361VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all
This advertiser has chosen not to accept applicants from your region.
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6
Butler Service Desk Agent
Marriott
Posted 13 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis Bali Resort, Kawasan Pariwisata, Nusa Dua, Nusa Dua, Bali, Indonesia, 80363VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis Bali Resort, Kawasan Pariwisata, Nusa Dua, Nusa Dua, Bali, Indonesia, 80363VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
7
Front Desk Agent
Surabaya, East Java
Marriott
Posted 13 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia, 60261VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia, 60261VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all
This advertiser has chosen not to accept applicants from your region.
8
Front Desk Agent
Jakarta Barat, Jakarta
Marriott
Posted 13 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Aloft Jakarta Kebon Jeruk, JI. Panjang No.5 Kebon Jeruk, Jakarta Barat, Jakarta, Indonesia, 11530VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Aloft Jakarta Kebon Jeruk, JI. Panjang No.5 Kebon Jeruk, Jakarta Barat, Jakarta, Indonesia, 11530VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure
This advertiser has chosen not to accept applicants from your region.
9