2,057 Customer Service Director jobs in Indonesia

Responsibilities

• Provide troubleshooting assistance for customer orders, account status, and relevant problems
• Provide data and guides to help the sales team
• Stay up-to-date with new product and feature launches
• Review pending orders and specific customers requests to ensure excellent customer service and customer experience
• Maintain FAQ articles to keep up-to-date information for customers
• Suggest sales process improvements

Requirements

• Experienced with 1-year exp/Fresh graduates can apply
• Fluent in English is a must
• Able to work at BSD, South Tangerang
• Willing to do the work shift;
• 1st Shift; WFO Mon-Friday only);
• 2nd Shift; WFH);
• 3rd Shift; WFH))
• 5 days working & 2 days off, days off may not always fall on weekends.
• Possess passion in video games (console/mobile/PC)
• In-depth understanding of customer service practices

Job Descriptions:

• Act as the primary liaison for Mandarin-speaking clients, ensuring exceptional service and support across all communication channels (email, phone, chat, meetings, etc.).
• Build, maintain, and strengthen long-term client relationships to ensure satisfaction, trust, and retention.
• Understand client needs and work closely with internal teams (operations, sales, and technical) to provide appropriate solutions.
• Provide timely, accurate, and clear information regarding company products, services, or account matters.
• Handle and resolve client complaints or issues professionally, ensuring quick and satisfactory resolution.
• Maintain accurate records of client interactions and transactions.
• Assist in translating and interpreting Mandarin during meetings, calls, and document preparation when required.

Requirements

• Proficiency in Mandarin (spoken & written) — HSK 4 or above preferred.
• Bachelor's degree in Business, Communication, or related field (or equivalent experience).
• Previous experience in client relations, account management, or customer service is a plus.
• Strong communication and interpersonal skills, with the ability to build rapport and trust.
• Problem-solving mindset with attention to detail.
• Able to work independently and collaboratively in a fast-paced environment.

Client Relations (Dental Treatment Consultant)

Mobile - JABODETABEK

Kami mencari 
Client Relations
 yang komunikatif dan proaktif untuk menjadi penghubung antara pasien dan tim klinik kami. Posisi ini bersifat 
mobile
 dan akan bertugas di area 
Jabodetabek
.

Tugas & Tanggung Jawab:

• Memberikan konsultasi awal terkait treatment gigi kepada pasien.
• Menjalin hubungan baik dan komunikasi intens dengan pasien.
• Koordinasi penjadwalan pasien dengan dokter gigi.
• Menangani pertanyaan, keluhan, dan kebutuhan pasien dengan cepat dan profesional.
• Menyampaikan informasi treatment secara jelas dan meyakinkan.
• Monitoring progres pasien selama masa perawatan.

Kualifikasi:

• Komunikatif, ramah, dan berpenampilan profesional.
• Bersedia bekerja secara mobile (area Jabodetabek).
• Memiliki pengalaman di bidang pelayanan/penjualan (lebih disukai di bidang klinik gigi).
• Mampu bekerja secara mandiri dan multitasking.
• Memiliki kendaraan pribadi.

We're Hiring Join Beyond Bali Tours

Beyond Bali Tours is looking for a Client Relations & Travel Consultant to join our team in Bali. This full-time role is ideal for someone who loves Bali, enjoys helping people, and has excellent communication skills.

What you'll do:

• Reply to inquiries on Instagram DMs and WhatsApp from clients interested in our tours and packages.

• Prepare and share travel packages for our international partners when requested.

• Clearly explain package details and answer clients' questions.

• Confirm bookings with clients and then send the details to our operations team to finalize hotels and tour arrangements.

• Provide friendly and timely support to ensure smooth bookings from start to finish.

What we're looking for:

Currently living in Bali.

Strong written & spoken English (other languages are a plus).

Familiar with Bali's areas, attractions, and culture.

Customer service, sales, or travel industry experience preferred.

Organized, detail-oriented, and comfortable managing multiple conversations.

Friendly, positive, and professional attitude.

Work setup:

The position is based in Bali.

When you are familiar with the work and with references available, there may be an opportunity to work from home.

Salary & Benefits:

Salary: IDR 4,000,000 – 4,500,000 per month.

Why join us?

Work with a comfortable, easy-going, and supportive team.

Be part of creating unforgettable experiences for travelers in Bali.

Opportunities to grow with a successful and expanding company.

Interested? Send your CV and a short introduction to

Job Descriptions:

• Act as the primary liaison for Mandarin-speaking clients, ensuring exceptional service and support across all communication channels (email, phone, chat, meetings, etc.).
• Build, maintain, and strengthen long-term client relationships to ensure satisfaction, trust, and retention.
• Understand client needs and work closely with internal teams (operations, sales, and technical) to provide appropriate solutions.
• Provide timely, accurate, and clear information regarding company products, services, or account matters.
• Handle and resolve client complaints or issues professionally, ensuring quick and satisfactory resolution.
• Maintain accurate records of client interactions and transactions.
• Assist in translating and interpreting Mandarin during meetings, calls, and document preparation when required.

Requirements

• Proficiency in
  Mandarin (spoken & written)
  — HSK 4 or above preferred.
• Bachelor's degree in Business, Communication, or related field (or equivalent experience).
• Previous experience in
  client relations, account management, or customer service
  is a plus.
• Strong communication and interpersonal skills, with the ability to build rapport and trust.
• Problem-solving mindset with attention to detail.
• Able to work independently and collaboratively in a fast-paced environment.

WOM Finance Cabang Leuwiliang sedang membuka lowongan untuk posisi Penuh waktu Client Relations Officer di Kelurahan Cimanggu 1, Jawa Barat. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Mencari kandidat untuk bekerja pada:
• Senin: Pagi
• Selasa: Pagi
• Rabu: Pagi
• Kamis: Pagi
• Jum'at: Pagi
• Sabtu: Pagi
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Gaji yang diinginkan: Rp4,800,000 per bulan

Kualifikasi :

• Usia maksimal 30 tahun
• Pendidikan minimal S1 semua jurusan
• Terbuka untuk fresh graduate maupun yang sudah memiliki pengalaman kerja
• Memiliki kendaraan bermotor serta SIM C aktif
• Mampu berkomunikasi dan membina hubungan baik
• Mempunyai kemampuan analisa yang baik, teliti, kritis, tekun, ulet, loyal dan disiplin
• Memiliki integritas yang baik
• Dapat bekerja dibawah tekanan
• Memiliki pengetahuan memiliki dunia pembiayaan
• Bersedia ditempatkan di cabang Leuwiliang

Deskripsi Pekerjaan:

• Membangun dan mempertahankan hubungan yang baik dengan dealer, debitur, dan agent
• Melakukan survey kelayakan kredit dan verifikasi legalitas dokumen persyaratan kredit calon debitur
• Melakukan analisa kelayakan kredit

PT CHAMPION MULTIKARYA PANDHEGA sedang membuka lowongan untuk posisi Penuh waktu Client Relations Officer di Condongcatur, Jogja. Lamar sekarang untuk menjadi bagian dari tim kami.

Persyaratan untuk peran ini:

• Mencari kandidat untuk bekerja pada:
• Senin pagi
• Senin siang
• Selasa pagi
• Selasa siang
• Rabu pagi
• Rabu siang
• Kamis pagi
• Kamis siang
• Jumat pagi
• Jumat siang
• Sabtu pagi
• Sabtu siang
• Gaji yang diinginkan: Rp3,000,000 - Rp4,000,000 per bulan

Kualifikasi :

1. Pendidikan minimal D3 semua jurusan
2. Memiliki pengalaman kerja min. 1 tahun di industri yang relevan
3. Memiliki kemampuan public speaking yang baik

Tanggungjawab :

1. Membangun dan menjaga citra perusahaan yang positif
2. Memantau isu-isu terkait industri digital printing dan mengembangkan strategi yang responsif
3. Menjalin kemitraan dan membina hubungan yang kuat dengan pihak eksternal dan stakeholder
4. Mengelola dan mengembangkan strategi komunikasi internal
5. Merencanakan dan mengelola acara perusahaan
6. Menangani tugas-tugas administratif

WOM Finance Cabang Leuwiliang sedang membuka lowongan untuk posisi Penuh waktu Client Relations Officer di Kelurahan Cimanggu 1, Jawa Barat. Lamar sekarang untuk menjadi bagian dari tim kami.

Persyaratan untuk peran ini:

• Mencari kandidat untuk bekerja pada:
• Senin pagi
• Selasa pagi
• Rabu pagi
• Kamis pagi
• Jumat pagi
• Sabtu pagi

• Gaji yang diinginkan: Rp4,800,000 per bulan

• Mencari nasabah yang ingin mengajukan dana tunai

• Melakukan followup data dan visit nasabah

• Melakukan survey kelayakan kredit

• Membantu proses pengajuan dana tunai dari awal sampai pencairan

• Menjaga kualitas angsuran nasabah selama 1-9 bulan

PT. Yolla investment Group sedang membuka lowongan untuk posisi Penuh waktu Client Relations Officer di Pecatu, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan:

• Mencari kandidat untuk bekerja pada:
• Senin: Pagi
• Selasa: Pagi
• Rabu: Pagi
• Kamis: Pagi
• Jum'at: Pagi
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Gaji yang diinginkan: Rp3,534,338 per bulan
• Posisi ini adalah perekrutan yang mendesak.