155 Customer Service Manager jobs in Indonesia
Senior Customer Service Manager
34511 Bandar Lampung, Lampung
IDR14000000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a seasoned Senior Customer Service Manager to lead their customer support operations. This hybrid role requires a leader who can manage and mentor a team of customer service professionals, ensuring exceptional service delivery and customer satisfaction. You will be responsible for developing and implementing customer service strategies, defining service level agreements (SLAs), and driving continuous improvement in support processes. Your role will involve analyzing customer feedback, identifying trends, and implementing solutions to enhance the customer experience. The ability to balance remote work with occasional office collaboration is key to this position. You will be instrumental in fostering a customer-centric culture and empowering your team to resolve inquiries efficiently and effectively.
Key responsibilities include:
The ideal candidate will have a Bachelor's degree in Business Administration, Marketing, or a related field. A minimum of 5 years of experience in customer service management is required, with demonstrated success in leading and developing customer support teams. Experience in a hybrid work environment is essential. Strong leadership, communication, and interpersonal skills are critical for motivating and guiding your team. Excellent problem-solving and conflict-resolution abilities are necessary to handle escalated customer issues. Proficiency in customer relationship management (CRM) software and other customer service tools is required. You should have a deep understanding of customer service best practices and a passion for delivering exceptional customer experiences. The ability to analyze data and implement data-driven improvements is also important.
Key responsibilities include:
- Leading, coaching, and developing a team of customer service representatives.
- Developing and implementing customer service policies, procedures, and standards.
- Monitoring and analyzing customer service performance metrics to ensure SLAs are met.
- Handling escalated customer issues and resolving complex problems.
- Implementing strategies to improve customer satisfaction and loyalty.
- Training new customer service staff on company products, services, and support procedures.
- Managing customer feedback and implementing improvements based on insights.
- Collaborating with other departments to ensure a seamless customer experience.
- Utilizing CRM systems and other tools to manage customer interactions and data.
- Reporting on customer service performance to senior management.
The ideal candidate will have a Bachelor's degree in Business Administration, Marketing, or a related field. A minimum of 5 years of experience in customer service management is required, with demonstrated success in leading and developing customer support teams. Experience in a hybrid work environment is essential. Strong leadership, communication, and interpersonal skills are critical for motivating and guiding your team. Excellent problem-solving and conflict-resolution abilities are necessary to handle escalated customer issues. Proficiency in customer relationship management (CRM) software and other customer service tools is required. You should have a deep understanding of customer service best practices and a passion for delivering exceptional customer experiences. The ability to analyze data and implement data-driven improvements is also important.
This advertiser has chosen not to accept applicants from your region.
0
Remote Senior Customer Service Manager
60111 Surabaya, East Java
IDR10 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly experienced and dynamic Remote Senior Customer Service Manager to lead and optimize our customer support operations. This is a fully remote position, allowing you to manage a global team of customer service professionals from the comfort of your home office. You will be instrumental in shaping exceptional customer experiences and driving customer satisfaction and loyalty.
As a Senior Customer Service Manager, you will be responsible for developing and implementing customer service strategies, policies, and procedures to ensure efficient and effective support across all channels. Your duties will include managing inbound and outbound customer interactions, handling complex inquiries and escalations, and ensuring prompt resolution of issues. You will set performance standards, monitor key metrics (such as response times, resolution rates, and customer satisfaction scores), and provide coaching and training to your team to foster continuous improvement.
The ideal candidate will possess a deep understanding of customer service best practices, excellent leadership abilities, and a proven track record of managing remote teams. You should be adept at using customer relationship management (CRM) software and other customer service technologies. Strong analytical skills are required to identify trends, analyze customer feedback, and implement data-driven improvements. Excellent communication, problem-solving, and interpersonal skills are crucial for success in this role.
Responsibilities also include collaborating with other departments (e.g., Sales, Marketing, Product Development) to enhance the overall customer journey and address systemic issues. You will manage workforce planning, scheduling, and performance management for the customer service team. We are looking for a proactive, empathetic, and customer-centric leader who is passionate about building and maintaining strong customer relationships. If you are ready to lead a distributed team and elevate customer service to new heights, we encourage you to apply.
Responsibilities:
As a Senior Customer Service Manager, you will be responsible for developing and implementing customer service strategies, policies, and procedures to ensure efficient and effective support across all channels. Your duties will include managing inbound and outbound customer interactions, handling complex inquiries and escalations, and ensuring prompt resolution of issues. You will set performance standards, monitor key metrics (such as response times, resolution rates, and customer satisfaction scores), and provide coaching and training to your team to foster continuous improvement.
The ideal candidate will possess a deep understanding of customer service best practices, excellent leadership abilities, and a proven track record of managing remote teams. You should be adept at using customer relationship management (CRM) software and other customer service technologies. Strong analytical skills are required to identify trends, analyze customer feedback, and implement data-driven improvements. Excellent communication, problem-solving, and interpersonal skills are crucial for success in this role.
Responsibilities also include collaborating with other departments (e.g., Sales, Marketing, Product Development) to enhance the overall customer journey and address systemic issues. You will manage workforce planning, scheduling, and performance management for the customer service team. We are looking for a proactive, empathetic, and customer-centric leader who is passionate about building and maintaining strong customer relationships. If you are ready to lead a distributed team and elevate customer service to new heights, we encourage you to apply.
Responsibilities:
- Lead, train, and mentor a remote customer service team.
- Develop and implement customer service strategies and procedures.
- Manage customer inquiries, complaints, and escalations effectively.
- Monitor team performance against key metrics and KPIs.
- Ensure timely and accurate resolution of customer issues across all channels.
- Analyze customer feedback and data to identify areas for improvement.
- Collaborate with other departments to enhance customer experience.
- Develop and maintain knowledge base articles and FAQs.
- Manage workforce scheduling and ensure adequate staffing levels.
- Drive initiatives to improve customer satisfaction and loyalty.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 7 years of experience in customer service, with at least 3 years in a management or supervisory role.
- Proven experience managing remote customer service teams.
- Strong understanding of customer service principles and best practices.
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and helpdesk systems.
- Excellent leadership, communication, and problem-solving skills.
- Ability to analyze data and provide actionable insights.
- Strong organizational and time-management skills.
- Customer-centric mindset with a passion for service excellence.
This advertiser has chosen not to accept applicants from your region.
1
Remote Administrative Assistant - Client Services
16111 Sukabumi, West Java
IDR8 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly expanding service provider, is seeking a highly organized and detail-oriented Remote Administrative Assistant to join their Client Services department. This role is fully remote, offering the flexibility to work from home while providing essential support to ensure seamless client interactions and operational efficiency. The ideal candidate will be proactive, possess excellent communication skills, and be proficient in managing administrative tasks within a virtual environment.
Key Responsibilities:
Qualifications:
This role is based in Bogor, West Java, ID , but is a fully remote opportunity.
Key Responsibilities:
- Provide comprehensive administrative support to the client services team, including managing calendars, scheduling meetings, and coordinating travel arrangements.
- Handle incoming and outgoing communications, including emails, phone calls, and correspondence, ensuring timely responses.
- Prepare and organize documents, reports, presentations, and meeting minutes.
- Maintain organized digital filing systems and databases, ensuring data accuracy and accessibility.
- Assist with client onboarding processes and documentation.
- Coordinate and schedule client appointments and follow-ups.
- Process invoices, expense reports, and other financial documentation accurately.
- Support the team in project management tasks, tracking deadlines and deliverables.
- Liaise with internal departments to gather information and facilitate client requests.
- Manage office supplies and equipment inventory for remote team members.
- Assist with data entry and updating customer relationship management (CRM) systems.
- Conduct research as needed to support client service initiatives.
- Ensure a high level of professionalism and discretion in all interactions.
Qualifications:
- Proven experience as an Administrative Assistant, Office Assistant, or in a similar client-facing administrative role.
- Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.
- Strong written and verbal communication skills in English.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Familiarity with CRM software and project management tools is a plus.
- Ability to work independently and proactively in a remote setting.
- High level of accuracy and attention to detail.
- Professional demeanor and strong interpersonal skills.
- Must have a reliable internet connection and a suitable home office environment.
- Previous experience supporting a client services or customer support team is highly valued.
This role is based in Bogor, West Java, ID , but is a fully remote opportunity.
This advertiser has chosen not to accept applicants from your region.
2
Consulting Manager/Managing Consultant, Advisors Client Services, Marketing
Tanah Abang, Jakarta
Mastercard
Posted 21 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Consulting Manager/Managing Consultant, Advisors Client Services, Marketing
All About Us
Mastercard Advisors, the professional services arm of Mastercard, provides payments-focused consulting services (including business strategy, proposition & operating model design, performance optimisation, marketing, information and risk management) to financial institutions and merchants worldwide.
With its unique payments expertise, deep understanding of customer needs and successful track record in addressing complex challenges throughout the payments lifecycle, Mastercard Advisors has established a strong track record of successfully addressing the challenges and opportunities of its clients
- Are you motivated by developing new consulting models, leading to insights into issues and developing recommendations that add real value to clients?
- Can you develop key hypotheses and construct logical storylines?
- Do you want to play a key role in driving a world beyond cash?
Your Responsibilities
- Obtain data from multiple sources, collate, analyse, and triangulate information to develop reliable fact bases
- Apply a range of quantitative and qualitative analytical techniques to rigorously identify client issues and synthesize analysis into clear, sound recommendations;
- Structure and prepare draft reports and steering committee presentations that require minimal editing
- Confidently deliver presentations to internal and external clients
- Plan, organize and structure own work and that of Analysts to manage time and effort effectively within project budget / profitability expectations
- Extract intellectual capital from engagement work and actively share tools, methods and best practices across projects
- Support Mastercard Advisors and local market account teams in client relationship management and business development effort
All About You
- Demonstrable consulting skills or equivalent business management experience and internal consulting experience in a major financial institution
- Bachelor's degree or equivalent qualification. Advanced degree or MBA preferred
- Professional level English language capability/ and local language
- Strong analytical, interpretive and problem solving skills, including the proven ability to interpret large amounts of data, some of it ambiguous, and translate it into concise rational output that includes recommendations based upon core findings.
- Strong presence & communication skills - both interpersonal & written
- Excellent client management & engagement management skills; collaborates well across multiple communication channels
- Proven team player with proven ability to work with all levels in a highly intellectual, collaborative, and fast paced environment
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Consulting Manager/Managing Consultant, Advisors Client Services, Marketing
All About Us
Mastercard Advisors, the professional services arm of Mastercard, provides payments-focused consulting services (including business strategy, proposition & operating model design, performance optimisation, marketing, information and risk management) to financial institutions and merchants worldwide.
With its unique payments expertise, deep understanding of customer needs and successful track record in addressing complex challenges throughout the payments lifecycle, Mastercard Advisors has established a strong track record of successfully addressing the challenges and opportunities of its clients
- Are you motivated by developing new consulting models, leading to insights into issues and developing recommendations that add real value to clients?
- Can you develop key hypotheses and construct logical storylines?
- Do you want to play a key role in driving a world beyond cash?
Your Responsibilities
- Obtain data from multiple sources, collate, analyse, and triangulate information to develop reliable fact bases
- Apply a range of quantitative and qualitative analytical techniques to rigorously identify client issues and synthesize analysis into clear, sound recommendations;
- Structure and prepare draft reports and steering committee presentations that require minimal editing
- Confidently deliver presentations to internal and external clients
- Plan, organize and structure own work and that of Analysts to manage time and effort effectively within project budget / profitability expectations
- Extract intellectual capital from engagement work and actively share tools, methods and best practices across projects
- Support Mastercard Advisors and local market account teams in client relationship management and business development effort
All About You
- Demonstrable consulting skills or equivalent business management experience and internal consulting experience in a major financial institution
- Bachelor's degree or equivalent qualification. Advanced degree or MBA preferred
- Professional level English language capability/ and local language
- Strong analytical, interpretive and problem solving skills, including the proven ability to interpret large amounts of data, some of it ambiguous, and translate it into concise rational output that includes recommendations based upon core findings.
- Strong presence & communication skills - both interpersonal & written
- Excellent client management & engagement management skills; collaborates well across multiple communication channels
- Proven team player with proven ability to work with all levels in a highly intellectual, collaborative, and fast paced environment
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
3
Automotive Service Manager - Customer Experience Focus
76114 Balikpapan, East Kalimantan
IDR12000000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a reputable automotive dealership, is seeking an experienced and customer-focused Automotive Service Manager to lead their service department in Balikpapan. This is a critical role responsible for overseeing all aspects of the service operations, ensuring exceptional customer satisfaction, and driving departmental profitability. You will lead a team of skilled technicians and service advisors, fostering a high-performance culture and promoting continuous improvement. Key responsibilities include managing service appointments, diagnosing and resolving customer concerns, overseeing repair processes, and ensuring the quality of work performed. You will be responsible for inventory management of parts and supplies, ensuring optimal stock levels and cost control. Financial oversight of the service department, including budgeting, forecasting, and P&L responsibility, is also a key component of this role. The ideal candidate will have a Bachelor's degree in Automotive Technology, Business Management, or a related field, with a minimum of 6 years of progressive experience in automotive service management. A strong understanding of automotive repair, diagnostic procedures, and parts management is essential. Proven experience in customer relationship management and a commitment to delivering outstanding customer service are paramount. Excellent leadership, communication, problem-solving, and financial management skills are required. Certification from recognized automotive bodies (e.g., ASE) is a significant advantage. We are looking for a proactive and results-oriented individual who can effectively manage a team, optimize service operations, and contribute to the overall success of the dealership. The ability to motivate and develop staff, manage performance, and maintain a safe and efficient working environment is crucial. This is an excellent opportunity for a seasoned professional to make a significant impact.
This advertiser has chosen not to accept applicants from your region.
4
Managed Services Client Service Desk Administrator
Jakarta, Jakarta
NTT America, Inc.
Posted 1 day ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ Ensure the correct escalation procedure is followed on all critical calls and requests.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with the ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Displays a methodical in approach to ticket resolution.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Strong and effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required.
**Academic qualifications and certifications:**
+ High School Certification or diploma or equivalent.
**Required experience:**
+ Basic to moderate level years of experience
+ Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ Ensure the correct escalation procedure is followed on all critical calls and requests.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with the ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Displays a methodical in approach to ticket resolution.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Strong and effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required.
**Academic qualifications and certifications:**
+ High School Certification or diploma or equivalent.
**Required experience:**
+ Basic to moderate level years of experience
+ Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
5
Managed Services Client Service Desk Administrator
Jakarta, Jakarta
NTT America, Inc.
Posted 12 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ Ensure the correct escalation procedure is followed on all critical calls and requests.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with the ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Displays a methodical in approach to ticket resolution.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Strong and effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required.
**Academic qualifications and certifications:**
+ High School Certification or diploma or equivalent.
**Required experience:**
+ Basic to moderate level years of experience
+ Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ Ensure the correct escalation procedure is followed on all critical calls and requests.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with the ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Displays a methodical in approach to ticket resolution.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Strong and effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required.
**Academic qualifications and certifications:**
+ High School Certification or diploma or equivalent.
**Required experience:**
+ Basic to moderate level years of experience
+ Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
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6
Managed Services Client Service Desk Administrator
Jakarta, Jakarta
NTT America, Inc.
Posted 14 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ Ensure the correct escalation procedure is followed on all critical calls and requests.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with the ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Displays a methodical in approach to ticket resolution.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Strong and effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required.
**Academic qualifications and certifications:**
+ High School Certification or diploma or equivalent.
**Required experience:**
+ Basic to moderate level years of experience
+ Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ Ensure the correct escalation procedure is followed on all critical calls and requests.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with the ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Displays a methodical in approach to ticket resolution.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Strong and effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required.
**Academic qualifications and certifications:**
+ High School Certification or diploma or equivalent.
**Required experience:**
+ Basic to moderate level years of experience
+ Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
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Community Support Manager
35111 Bandar Lampung, Lampung
IDR8500000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and compassionate Community Support Manager to lead our services in **Bandar Lampung, Lampung, ID**. This vital role involves overseeing the delivery of high-quality social care services, ensuring the well-being and empowerment of our service users. You will be responsible for managing a team of support workers, providing them with training, supervision, and ongoing professional development. A key aspect of this role is developing and implementing personalized care plans tailored to the unique needs of each individual, fostering a supportive and inclusive environment. You will liaise with external agencies, healthcare providers, and families to coordinate comprehensive care packages and ensure seamless transitions for clients. The Community Support Manager will also be involved in assessing community needs, developing new outreach programs, and managing the budget for the local branch. Strong leadership qualities, excellent interpersonal skills, and a deep understanding of social care principles and legislation are essential. You must be adept at handling sensitive situations with empathy and professionalism. Experience in managing teams within the community or social care sector is highly desirable. A relevant qualification in social work, healthcare, or a related field is required. This is an on-site position requiring significant interaction within the local community.
This advertiser has chosen not to accept applicants from your region.
8
Community Support Manager
41511 Cimahi, West Java
IDR5500000 month
WhatJobs
Posted today
Job Viewed
Job Description
Job Summary:
Our client is seeking a dedicated and empathetic Community Support Manager to join their fully remote team. This role is crucial in fostering a supportive environment for individuals and families accessing community services. You will be responsible for coordinating outreach programs, providing essential information and resources, and acting as a liaison between service users and providers. The ideal candidate will possess strong communication and interpersonal skills, a deep understanding of social welfare systems, and a passion for making a tangible difference in people's lives. This is a fully remote position, offering flexibility and the opportunity to work from anywhere within Indonesia.
Responsibilities:
Qualifications:
Our client is seeking a dedicated and empathetic Community Support Manager to join their fully remote team. This role is crucial in fostering a supportive environment for individuals and families accessing community services. You will be responsible for coordinating outreach programs, providing essential information and resources, and acting as a liaison between service users and providers. The ideal candidate will possess strong communication and interpersonal skills, a deep understanding of social welfare systems, and a passion for making a tangible difference in people's lives. This is a fully remote position, offering flexibility and the opportunity to work from anywhere within Indonesia.
Responsibilities:
- Develop and implement community outreach strategies to connect with vulnerable populations.
- Provide direct support and guidance to individuals seeking community services, including housing, healthcare, and social programs.
- Organize and facilitate workshops, information sessions, and support groups, both online and potentially in local community centers.
- Maintain accurate and confidential records of client interactions and progress.
- Collaborate with a network of social workers, healthcare professionals, and government agencies to ensure comprehensive care.
- Advocate for the needs of community members with relevant stakeholders.
- Respond to inquiries and concerns from community members via phone, email, and chat platforms.
- Monitor and evaluate the effectiveness of community programs and provide feedback for improvement.
- Stay up-to-date with relevant legislation, policies, and best practices in community and social care.
- Contribute to the development of new initiatives and services based on identified community needs.
- Build and maintain strong relationships with community partners and volunteers.
- Ensure compliance with all data protection and confidentiality regulations.
- Provide training and mentorship to junior support staff or volunteers as needed.
- Develop engaging content for communication channels to inform the community about available resources.
- Manage and update community resource directories.
Qualifications:
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
- Proven experience (3+ years) in community support, social work, or a similar role.
- Excellent verbal and written communication skills in Bahasa Indonesia and English.
- Proficiency in using virtual communication tools (e.g., Zoom, Microsoft Teams) and CRM software.
- Strong understanding of social welfare policies and available community resources in Indonesia.
- Ability to work independently and manage time effectively in a remote setting.
- Empathy, patience, and a non-judgmental approach.
- Strong problem-solving and crisis intervention skills.
- Ability to work collaboratively within a diverse team.
- Experience in organizing community events or programs is a plus.
- Must have a reliable internet connection and a suitable home office environment.
This advertiser has chosen not to accept applicants from your region.
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