62 Customer Service Representative jobs in Jakarta
Senior Customer Service Representative
10110 Jakarta Pusat, Jakarta
IDR5000000 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Senior Customer Service Representative to join their remote support team. This role is crucial for delivering exceptional customer experiences, resolving inquiries, and building lasting relationships with our client's customer base. You will be responsible for handling a high volume of customer interactions via phone, email, and chat, providing accurate information, troubleshooting issues, and ensuring customer satisfaction. The ideal candidate is a patient communicator with strong problem-solving skills and a commitment to service excellence.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and efficiently across multiple communication channels (phone, email, chat).
- Provide accurate information about products, services, and company policies.
- Troubleshoot customer problems and guide them towards satisfactory solutions.
- Escalate complex issues to the appropriate departments when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify opportunities to improve customer service processes and suggest enhancements.
- Maintain a high level of product knowledge to effectively assist customers.
- Adhere to service level agreements (SLAs) and quality assurance standards.
- Build rapport with customers and foster a positive customer experience.
- Participate in team meetings and training sessions to enhance skills and knowledge.
- Contribute to a positive and collaborative remote team environment.
- Proven experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer relationship management (CRM) software.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- Patience, empathy, and a customer-centric attitude.
- Comfortable working with technology and learning new software.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Previous experience in remote work is highly desirable.
- Ability to maintain a professional and positive demeanor.
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0
Senior Customer Service Representative
10110 Jakarta Pusat, Jakarta
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Customer Service Representative to join their team in **Jakarta, Jakarta, ID**. This position operates on a hybrid model, offering a blend of in-office and remote work. The ideal candidate will be dedicated to providing exceptional support to our client's diverse customer base, resolving inquiries efficiently and professionally. Responsibilities include handling complex customer issues, troubleshooting technical problems, providing product information, managing customer accounts, and escalating unresolved issues to appropriate departments. You will act as a primary point of contact, ensuring customer satisfaction and loyalty through outstanding service. Key duties involve responding to customer queries via phone, email, and chat; documenting customer interactions accurately; identifying patterns in customer feedback to suggest service improvements; and adhering to service level agreements. The successful candidate will possess excellent communication and interpersonal skills, strong problem-solving abilities, and a patient, empathetic demeanor. Experience in a customer-facing role, preferably in a support or helpdesk environment, is required. Proficiency in CRM software and a good understanding of the company's products and services are essential. We are looking for a proactive individual who can work both independently and as part of a team, contributing to a positive customer experience. This role offers an excellent opportunity to develop your skills in customer relations and problem resolution within a supportive and dynamic work environment. A high school diploma or equivalent is required; further education or certifications in customer service are advantageous. Join our client and be a vital part of their commitment to customer excellence in the vibrant city of Jakarta.
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1
Customer Service Representative - Technical Support
10110 Jakarta Pusat, Jakarta
IDR4500000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-focused Customer Service Representative specializing in Technical Support to join their growing team. This role, primarily based in Jakarta, Jakarta, ID , with potential for remote flexibility, involves providing exceptional support to clients experiencing technical issues with our client's products and services. You will be the first point of contact for customers, diagnosing problems, guiding them through troubleshooting steps, and escalating complex issues when necessary. Key responsibilities include responding to customer inquiries via phone, email, and chat, documenting all interactions accurately in the CRM system, and providing timely resolutions. The ideal candidate will possess excellent communication skills, patience, and a genuine desire to help customers. A strong technical aptitude and the ability to explain technical concepts in a clear and concise manner are essential. Prior experience in a customer service role, particularly in technical support, is highly preferred. Familiarity with CRM software and ticketing systems is a plus. Our client is committed to delivering outstanding customer experiences and values team players who are adaptable and eager to learn. You will receive comprehensive training on our client's products and support procedures. This role offers a dynamic work environment with opportunities for professional development within a respected organization. We are looking for individuals who can maintain a high level of professionalism and customer satisfaction even under pressure. This position may offer remote work options after an initial training period in Jakarta, Jakarta, ID .
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative - Technical Support
10110 Jakarta Pusat, Jakarta
IDR12000000 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a proactive and empathetic Customer Service Representative to join their support team, operating primarily remotely from **Jakarta, Jakarta, ID**, but with the flexibility to engage in occasional in-person meetings. You will be the first point of contact for customers, providing exceptional support and resolving technical issues efficiently. Your role is critical in maintaining customer satisfaction and loyalty.
Key responsibilities include:
Key responsibilities include:
- Answering customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and troubleshooting technical problems with products or services.
- Providing clear, concise, and step-by-step solutions to customer issues.
- Escalating complex issues to higher-level support teams when necessary.
- Documenting all customer interactions and resolutions in the CRM system.
- Educating customers on product features and best practices.
- Gathering customer feedback and reporting it to the relevant departments for service improvement.
- Maintaining a high level of customer satisfaction by resolving issues effectively and courteously.
- Adhering to company policies and service level agreements (SLAs).
- Participating in ongoing training to stay updated on product knowledge and support techniques.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Lead
12345 Jakarta Pusat, Jakarta
IDR8000000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Lead to manage their support operations in Jakarta, Jakarta, ID . This hybrid role offers a balance of in-office collaboration and remote flexibility. You will be responsible for overseeing the daily operations of the customer service team, ensuring high levels of customer satisfaction, and contributing to the development and implementation of support strategies. Your duties will include training and mentoring customer support representatives, handling escalated customer inquiries, monitoring support ticket queues, and identifying trends to improve service delivery. You will also play a key role in developing and refining support policies and procedures, creating knowledge base articles, and collaborating with other departments to resolve customer issues efficiently. This position requires strong leadership skills, excellent problem-solving abilities, and a passion for delivering exceptional customer experiences. You should be adept at using customer support software and CRM systems, and have a proven ability to motivate a team and drive performance. The ideal candidate will possess strong communication and interpersonal skills, with the ability to remain calm and professional under pressure. You will also be involved in analyzing customer feedback and suggesting improvements to products and services.
Responsibilities:
Responsibilities:
- Lead and manage a team of customer support representatives.
- Provide training, coaching, and performance feedback to team members.
- Handle complex customer escalations and ensure timely resolution.
- Develop and implement customer support policies and best practices.
- Monitor key performance indicators (KPIs) for the support team.
- Create and maintain comprehensive support documentation and FAQs.
- Collaborate with product and engineering teams to address customer issues.
- Analyze customer feedback to identify areas for improvement.
- Ensure adherence to service level agreements (SLAs).
- Contribute to a positive and supportive team environment.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
10110 Jakarta Pusat, Jakarta
IDR6 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join our client support team based in Jakarta. This is an on-site position requiring you to be present at our office to provide direct assistance to our valued customers. You will be the primary point of contact for customer inquiries, concerns, and feedback, ensuring prompt and accurate resolution through various channels, including phone, email, and in-person interactions. Your responsibilities will include troubleshooting customer issues, guiding users through product features and services, and processing customer requests efficiently. You will maintain detailed customer records within our CRM system, documenting all interactions and resolutions. A key aspect of this role is identifying recurring customer issues and providing feedback to the product development and quality assurance teams to drive continuous improvement. You will also be responsible for educating customers on best practices and empowering them to utilize our services effectively. The ideal candidate possesses excellent communication and interpersonal skills, a patient and professional demeanor, and a strong desire to help others. Previous experience in customer service, technical support, or a related field is highly desirable. Proficiency in using CRM software and ticketing systems is a plus. You should have a solid understanding of our products and services, with the ability to explain technical information in a clear and understandable manner. This role requires strong organizational skills and the ability to multitask in a fast-paced environment. You will be a brand ambassador, embodying our commitment to exceptional customer satisfaction. This is an excellent opportunity to grow your career in customer service within a supportive and collaborative team environment.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Representative
10110 Jakarta Pusat, Jakarta
IDR6 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
We are seeking a friendly and customer-focused Customer Support Representative to join our client's dynamic team in Jakarta. This role involves a hybrid work model, offering a blend of remote and in-office responsibilities. As a Customer Support Representative, you will be the first point of contact for customers, providing exceptional service and resolving inquiries efficiently and professionally. Your primary goal is to ensure customer satisfaction and build lasting relationships. Key responsibilities include responding to customer queries via phone, email, and chat; troubleshooting technical issues; guiding customers through product features; processing orders and returns; and escalating complex problems to the appropriate departments. The ideal candidate possesses outstanding communication skills, patience, and a genuine desire to help others. Previous experience in customer service or a related field is highly preferred. Proficiency with CRM software and helpdesk ticketing systems is a plus. You should be a quick learner, adaptable, and able to multitask in a fast-paced environment. This is a great opportunity to develop your customer service skills and contribute to a positive customer experience. If you are a dedicated and empathetic individual passionate about providing excellent support, we encourage you to apply.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely manner.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues and complaints effectively.
- Guide customers through product setup and usage.
- Process orders, returns, and exchanges according to company policies.
- Escalate complex issues to senior support staff or relevant departments.
- Maintain accurate records of customer interactions and transactions.
- Gather customer feedback to improve service quality.
- Meet or exceed performance metrics for customer satisfaction and response times.
- Collaborate with team members to share knowledge and best practices.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Representative
10111 Jakarta Pusat, Jakarta
IDR5000000 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
WhatJobs is looking for enthusiastic and customer-focused Customer Support Representatives to join our team in Jakarta, Jakarta, ID . This role is crucial for providing exceptional support to our valued customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our products and services. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong problem-solving ability. You will handle customer interactions through various channels, including phone, email, and chat, providing accurate and timely information.
Key responsibilities include troubleshooting customer issues, guiding them through product features, processing requests, and documenting all interactions in our CRM system. You will work closely with other departments to escalate complex issues and provide feedback to improve customer service processes. We are seeking individuals who are passionate about helping others, eager to learn, and committed to delivering outstanding customer service. A high school diploma or equivalent is required, with previous experience in customer service or a related field being a strong asset. If you are a motivated individual who thrives in a dynamic environment and enjoys interacting with people, we encourage you to apply for this hybrid role, which offers a blend of remote and in-office work.
Responsibilities:
Key responsibilities include troubleshooting customer issues, guiding them through product features, processing requests, and documenting all interactions in our CRM system. You will work closely with other departments to escalate complex issues and provide feedback to improve customer service processes. We are seeking individuals who are passionate about helping others, eager to learn, and committed to delivering outstanding customer service. A high school diploma or equivalent is required, with previous experience in customer service or a related field being a strong asset. If you are a motivated individual who thrives in a dynamic environment and enjoys interacting with people, we encourage you to apply for this hybrid role, which offers a blend of remote and in-office work.
Responsibilities:
- Respond to customer inquiries and provide timely and accurate information.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Process customer requests, orders, and
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Lead
12160 Jakarta Pusat, Jakarta
IDR90000000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly motivated Customer Support Lead to manage and mentor their customer service team. This hybrid role involves a combination of remote work for team oversight and performance management, and occasional on-site presence for strategic planning and team meetings. You will be responsible for ensuring exceptional customer service delivery, resolving complex customer issues, and driving continuous improvement in support processes. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices.
You will lead a team of customer support representatives, providing training, coaching, and performance feedback to foster a high-performing and customer-centric environment. Your responsibilities will include monitoring service levels, analyzing customer feedback, and implementing strategies to enhance customer satisfaction and loyalty. You will also collaborate with other departments to address customer concerns and improve product or service offerings. This role is critical in maintaining positive customer relationships and upholding the company's reputation for outstanding service.
Key responsibilities include:
The ideal candidate will have a Bachelor's degree in Business, Communications, or a related field, with significant experience in customer service and at least two years in a supervisory or lead role. Proven experience in managing and developing a customer support team is essential. Excellent communication, interpersonal, and problem-solving skills are required. Familiarity with customer support software and CRM systems is a plus. The ability to motivate a team and ensure high standards of service delivery is paramount for this hybrid role supporting our client in **Jakarta, Jakarta, ID**.
You will lead a team of customer support representatives, providing training, coaching, and performance feedback to foster a high-performing and customer-centric environment. Your responsibilities will include monitoring service levels, analyzing customer feedback, and implementing strategies to enhance customer satisfaction and loyalty. You will also collaborate with other departments to address customer concerns and improve product or service offerings. This role is critical in maintaining positive customer relationships and upholding the company's reputation for outstanding service.
Key responsibilities include:
- Leading and mentoring a team of customer support representatives.
- Setting performance goals and providing regular feedback and coaching.
- Monitoring customer support queues and ensuring timely resolution of inquiries.
- Handling escalated customer issues and complex problem-solving.
- Developing and implementing strategies to improve customer satisfaction and retention.
- Analyzing customer feedback and support metrics to identify trends and areas for improvement.
- Ensuring adherence to company policies and service level agreements (SLAs).
- Collaborating with other departments to resolve customer issues and improve processes.
- Contributing to the development and training of customer support staff.
- Maintaining accurate records of customer interactions and support activities.
The ideal candidate will have a Bachelor's degree in Business, Communications, or a related field, with significant experience in customer service and at least two years in a supervisory or lead role. Proven experience in managing and developing a customer support team is essential. Excellent communication, interpersonal, and problem-solving skills are required. Familiarity with customer support software and CRM systems is a plus. The ability to motivate a team and ensure high standards of service delivery is paramount for this hybrid role supporting our client in **Jakarta, Jakarta, ID**.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
10110 Jakarta Pusat, Jakarta
IDR6500000 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their vibrant team in Jakarta, Jakarta, ID . This role requires excellent communication and problem-solving skills to provide outstanding service to our valued customers. As a Customer Support Specialist, you will be the primary point of contact for customer inquiries, issues, and feedback, ensuring a positive and efficient experience.
Key responsibilities include:
The ideal candidate will have a high school diploma or equivalent; an Associate's or Bachelor's degree is a plus. Previous experience in a customer service or call center environment is preferred. Strong interpersonal skills, empathy, and patience are crucial for this role. Excellent verbal and written communication skills in Indonesian are required, with proficiency in English being an advantage. You should be proficient in using computers and common office software. The ability to remain calm and professional under pressure and handle difficult customer situations with tact and diplomacy is essential. A proactive approach to problem-solving and a genuine desire to help customers are key attributes. This position is based in our Jakarta office and requires your physical presence to ensure the highest level of direct customer interaction and team collaboration.
Key responsibilities include:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshooting and resolving customer issues effectively and efficiently.
- Providing accurate information about products and services.
- Documenting customer interactions and feedback in the CRM system.
- Escalating complex issues to the appropriate departments for resolution.
- Building strong relationships with customers to foster loyalty and satisfaction.
- Identifying opportunities to improve customer service processes.
- Maintaining a high level of product knowledge.
- Adhering to service level agreements (SLAs) for response and resolution times.
- Participating in team meetings and training sessions to enhance skills and knowledge.
The ideal candidate will have a high school diploma or equivalent; an Associate's or Bachelor's degree is a plus. Previous experience in a customer service or call center environment is preferred. Strong interpersonal skills, empathy, and patience are crucial for this role. Excellent verbal and written communication skills in Indonesian are required, with proficiency in English being an advantage. You should be proficient in using computers and common office software. The ability to remain calm and professional under pressure and handle difficult customer situations with tact and diplomacy is essential. A proactive approach to problem-solving and a genuine desire to help customers are key attributes. This position is based in our Jakarta office and requires your physical presence to ensure the highest level of direct customer interaction and team collaboration.
This advertiser has chosen not to accept applicants from your region.
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