1,403 Customer Service Representatives jobs in Indonesia
Remote Administrative Assistant - Client Services
16111 Sukabumi, West Java
IDR8 month
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a rapidly expanding service provider, is seeking a highly organized and detail-oriented Remote Administrative Assistant to join their Client Services department. This role is fully remote, offering the flexibility to work from home while providing essential support to ensure seamless client interactions and operational efficiency. The ideal candidate will be proactive, possess excellent communication skills, and be proficient in managing administrative tasks within a virtual environment.
Key Responsibilities:
Qualifications:
This role is based in Bogor, West Java, ID , but is a fully remote opportunity.
Key Responsibilities:
- Provide comprehensive administrative support to the client services team, including managing calendars, scheduling meetings, and coordinating travel arrangements.
- Handle incoming and outgoing communications, including emails, phone calls, and correspondence, ensuring timely responses.
- Prepare and organize documents, reports, presentations, and meeting minutes.
- Maintain organized digital filing systems and databases, ensuring data accuracy and accessibility.
- Assist with client onboarding processes and documentation.
- Coordinate and schedule client appointments and follow-ups.
- Process invoices, expense reports, and other financial documentation accurately.
- Support the team in project management tasks, tracking deadlines and deliverables.
- Liaise with internal departments to gather information and facilitate client requests.
- Manage office supplies and equipment inventory for remote team members.
- Assist with data entry and updating customer relationship management (CRM) systems.
- Conduct research as needed to support client service initiatives.
- Ensure a high level of professionalism and discretion in all interactions.
Qualifications:
- Proven experience as an Administrative Assistant, Office Assistant, or in a similar client-facing administrative role.
- Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.
- Strong written and verbal communication skills in English.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Familiarity with CRM software and project management tools is a plus.
- Ability to work independently and proactively in a remote setting.
- High level of accuracy and attention to detail.
- Professional demeanor and strong interpersonal skills.
- Must have a reliable internet connection and a suitable home office environment.
- Previous experience supporting a client services or customer support team is highly valued.
This role is based in Bogor, West Java, ID , but is a fully remote opportunity.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative (Call Center)
35113 Bandar Lampung, Lampung
IDR7 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking dedicated and empathetic Customer Service Representatives to join their expanding team. This role is primarily remote, offering you the flexibility to assist customers from your own workspace. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. The ideal candidate possesses excellent communication skills, patience, and a passion for delivering exceptional customer experiences. You should be proficient in using customer relationship management (CRM) software and have a knack for problem-solving.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Providing accurate information about products, services, and company policies.
- Resolving customer complaints and issues efficiently and effectively.
- Processing orders, returns, and exchanges according to company procedures.
- Maintaining detailed and accurate records of customer interactions and transactions.
- Identifying customer needs and escalating issues to appropriate departments when necessary.
- Building and maintaining strong relationships with customers through positive interactions.
- Adhering to quality assurance standards and performance metrics.
- Staying updated on product knowledge and company offerings.
- Contributing to team efforts and collaborating with colleagues.
- Providing feedback to management on customer trends and service improvements.
- Assisting with administrative tasks as assigned.
Qualifications:
- High school diploma or equivalent; Associate's degree or higher preferred.
- Proven experience in customer service, preferably in a call center environment.
- Excellent verbal and written communication skills in Indonesian and English.
- Strong active listening and problem-solving abilities.
- Proficiency in using computers and navigating multiple software applications.
- Experience with CRM software is a plus.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- Must have a reliable internet connection and a quiet workspace.
- Enthusiasm for helping customers and providing solutions.
This advertiser has chosen not to accept applicants from your region.
1
Managed Services Client Service Desk Administrator
Jakarta, Jakarta
NTT America, Inc.
Posted 8 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ Ensure the correct escalation procedure is followed on all critical calls and requests.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with the ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Displays a methodical in approach to ticket resolution.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Strong and effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required.
**Academic qualifications and certifications:**
+ High School Certification or diploma or equivalent.
**Required experience:**
+ Basic to moderate level years of experience
+ Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ Ensure the correct escalation procedure is followed on all critical calls and requests.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with the ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Displays a methodical in approach to ticket resolution.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Strong and effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required.
**Academic qualifications and certifications:**
+ High School Certification or diploma or equivalent.
**Required experience:**
+ Basic to moderate level years of experience
+ Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
2
Managed Services Client Service Desk Administrator
Jakarta, Jakarta
NTT America, Inc.
Posted 19 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ Ensure the correct escalation procedure is followed on all critical calls and requests.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with the ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Displays a methodical in approach to ticket resolution.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Strong and effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required.
**Academic qualifications and certifications:**
+ High School Certification or diploma or equivalent.
**Required experience:**
+ Basic to moderate level years of experience
+ Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ Ensure the correct escalation procedure is followed on all critical calls and requests.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with the ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Displays a methodical in approach to ticket resolution.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Strong and effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required.
**Academic qualifications and certifications:**
+ High School Certification or diploma or equivalent.
**Required experience:**
+ Basic to moderate level years of experience
+ Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
3
Managed Services Client Service Desk Administrator
Jakarta, Jakarta
NTT America, Inc.
Posted 21 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ Ensure the correct escalation procedure is followed on all critical calls and requests.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with the ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Displays a methodical in approach to ticket resolution.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Strong and effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required.
**Academic qualifications and certifications:**
+ High School Certification or diploma or equivalent.
**Required experience:**
+ Basic to moderate level years of experience
+ Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ Ensure the correct escalation procedure is followed on all critical calls and requests.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with the ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Displays a methodical in approach to ticket resolution.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Strong and effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required.
**Academic qualifications and certifications:**
+ High School Certification or diploma or equivalent.
**Required experience:**
+ Basic to moderate level years of experience
+ Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
4
Client Relationship Manager - Recruitment Services
76111 Balikpapan, East Kalimantan
IDR16000000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
We are looking for a professional and client-focused Client Relationship Manager to join our esteemed recruitment consultancy firm in **Balikpapan, East Kalimantan, ID**. This role is integral to our success, focusing on building and maintaining strong, long-term relationships with our diverse clientele. You will be the primary point of contact for clients, understanding their staffing needs, and ensuring the delivery of high-quality recruitment solutions. Your responsibilities will include managing client expectations, coordinating with our internal recruitment teams, and actively seeking opportunities to expand our service offerings.
Key responsibilities include:
The ideal candidate will possess a Bachelor's degree in Business, Marketing, Human Resources, or a related field. A minimum of 5 years of experience in client relationship management,
Key responsibilities include:
- Developing and maintaining strong, positive relationships with existing clients.
- Understanding clients' unique hiring needs and business objectives.
- Acting as the primary liaison between clients and the internal recruitment teams.
- Ensuring timely and successful delivery of recruitment services to meet client expectations.
- Proactively identifying and pursuing opportunities for business growth with existing clients.
- Addressing client inquiries, concerns, and feedback promptly and effectively.
- Conducting regular client review meetings to discuss performance and satisfaction.
- Collaborating with the business development team on new client acquisition strategies.
- Keeping abreast of market trends and competitor activities within the recruitment industry.
- Contributing to the overall success and reputation of the consultancy firm.
The ideal candidate will possess a Bachelor's degree in Business, Marketing, Human Resources, or a related field. A minimum of 5 years of experience in client relationship management,
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Lead - Customer Service & Helpdesk
50131 Semarang, Central Java
IDR10000000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for an experienced and empathetic Customer Support Lead to manage their customer service and helpdesk operations. This role offers a hybrid work model, allowing for a blend of remote work and necessary on-site collaboration. You will be responsible for leading a team of customer support representatives, ensuring the delivery of exceptional service, resolving complex customer issues, and continuously improving support processes. Your leadership will be key in maintaining high customer satisfaction rates and fostering a positive support environment.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a customer-centric leader to guide a dedicated support team and make a significant impact on customer satisfaction in a hybrid work setting. Your contribution will be vital in maintaining excellent customer relationships.
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives.
- Manage daily operations of the customer service helpdesk, ensuring timely and effective issue resolution.
- Develop and implement customer support policies and procedures.
- Monitor customer interactions across various channels (phone, email, chat) and ensure quality standards are met.
- Handle escalated customer inquiries and complex problem-solving.
- Analyze customer feedback and support metrics to identify areas for improvement.
- Collaborate with other departments to resolve customer issues and improve product/service offerings.
- Create and maintain knowledge base articles and support documentation.
- Manage scheduling and workload distribution for the support team.
- Contribute to the development of customer service training programs.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service or helpdesk roles, with at least 2 years in a lead or supervisory capacity.
- Proven experience in managing and motivating a customer support team.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
- Strong understanding of customer service best practices.
- Ability to handle challenging customer interactions with patience and professionalism.
- Experience with hybrid work environments.
- Familiarity with data analysis and reporting.
This is an excellent opportunity for a customer-centric leader to guide a dedicated support team and make a significant impact on customer satisfaction in a hybrid work setting. Your contribution will be vital in maintaining excellent customer relationships.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service & Support Specialist
29411 Batam, Riau Islands
IDR5500000 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a diligent and customer-focused Customer Service & Support Specialist to join their team in **Batam, Riau Islands, ID**. This role involves providing high-quality support to customers, resolving inquiries, and ensuring a positive customer experience. You will be the first point of contact for many customers, handling phone, email, and chat support. The ideal candidate is a patient, empathetic communicator with strong problem-solving skills and a commitment to customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Identify and assess customers' needs to achieve satisfaction.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Provide accurate information about products, services, and policies.
- Escalate complex issues to appropriate departments or senior team members when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Process orders, forms, applications, and requests.
- Follow communication procedures, guidelines, and policies.
- Identify opportunities to improve customer service processes and suggest enhancements.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Contribute to team goals and objectives by achieving individual performance targets.
- Stay updated on product knowledge and company offerings.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 2 years of experience in customer service, technical support, or a related client-facing role.
- Excellent verbal and written communication skills in Indonesian and English.
- Strong listening skills and patience when handling customer issues.
- Proficiency in using CRM software and ticketing systems.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Customer-centric attitude with a commitment to providing exceptional service.
- Ability to work independently and as part of a team in a hybrid environment.
- Basic computer proficiency and ability to learn new software quickly.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
35114 Bandar Lampung, Lampung
IDR4500000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an empathetic and highly skilled Customer Support Specialist to join their growing team, supporting customers primarily through online channels. This fully remote position offers the flexibility to work from anywhere while providing exceptional service to a diverse customer base. The Customer Support Specialist will be responsible for resolving customer inquiries, troubleshooting issues, and ensuring a positive customer experience across all touchpoints.
Key responsibilities include:
Key responsibilities include:
- Responding to customer inquiries via email, chat, and phone in a timely and professional manner.
- Troubleshooting technical and non-technical issues faced by customers.
- Providing accurate information about products and services.
- Documenting customer interactions and resolutions in the CRM system.
- Identifying customer needs and escalating complex issues to appropriate departments.
- Contributing to the knowledge base by creating and updating help articles and FAQs.
- Gathering customer feedback and relaying it to the product and development teams.
- Maintaining a high level of customer satisfaction and retention.
- Adhering to company policies and procedures for customer support.
- Continuously learning about new products, services, and support tools.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
50132 Semarang, Central Java
IDR3800000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an enthusiastic and customer-focused Customer Support Specialist to join their team in **Semarang, Central Java, ID**. This role is crucial in ensuring our customers receive exceptional service and support for our diverse range of products. You will be the first point of contact for customer inquiries, troubleshooting issues, and providing solutions in a timely and professional manner.
Key Responsibilities:
Qualifications:
This is an office-based position located in **Semarang, Central Java, ID**, requiring consistent presence to deliver high-quality face-to-face customer support.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a prompt and courteous manner.
- Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
- Provide accurate information about products, services, and company policies.
- Maintain detailed records of customer interactions and transactions.
- Identify and assess customers' needs to achieve satisfaction.
- Process orders, forms, applications, and requests accurately.
- Follow communication procedures, guidelines, and policies.
- Gather customer feedback and report common issues to management for service improvement.
- Contribute to a positive team environment and share best practices.
- Stay up-to-date with product knowledge and service updates.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication skills, both written and verbal.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customer issues.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using customer relationship management (CRM) software.
- Familiarity with help desk software and ticketing systems.
- Ability to work under pressure and handle challenging customer interactions.
- A commitment to providing outstanding customer service.
- Must be detail-oriented and organized.
This is an office-based position located in **Semarang, Central Java, ID**, requiring consistent presence to deliver high-quality face-to-face customer support.
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