55 Customer Service Representatives jobs in Denpasar
Customer Support Lead
80361 Denpasar, Bali
IDR6000000 month
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Job Description
Are you passionate about delivering exceptional customer experiences? Our client is looking for a dynamic and experienced Customer Support Lead to join their expanding team. This role offers the flexibility of being fully remote, allowing you to provide top-tier support from anywhere. You will be responsible for overseeing the day-to-day operations of the customer service department, leading a team of support representatives, and ensuring that all customer inquiries and issues are resolved promptly and effectively. Key responsibilities include training and mentoring support staff, developing and implementing customer service policies and procedures, monitoring team performance, and handling escalated customer complaints. You will also play a vital role in identifying trends in customer feedback and collaborating with other departments to improve products and services. The ideal candidate possesses strong leadership qualities, excellent problem-solving skills, and a deep understanding of customer service best practices. Proficiency with CRM software and helpdesk platforms is essential. You must be an excellent communicator, both written and verbal, with the ability to empathize with customers and de-escalate challenging situations. This role requires a proactive approach, a commitment to continuous improvement, and the ability to motivate and inspire a remote team. You will be instrumental in shaping the customer support strategy and ensuring customer satisfaction remains paramount. We are looking for a dedicated individual who can maintain high service standards while managing a remote workforce. A stable internet connection and a quiet, dedicated workspace are necessary for this position. Your expertise will directly contribute to customer loyalty and retention.
Responsibilities:
Responsibilities:
- Lead and manage a team of remote customer support representatives.
- Set performance standards and provide regular coaching and feedback.
- Handle escalated customer inquiries and complex issues.
- Develop and refine customer service policies and procedures.
- Monitor customer satisfaction metrics and implement improvements.
- Train new team members on products, services, and support processes.
- Analyze customer feedback to identify areas for product or service enhancement.
- Collaborate with other departments to ensure a seamless customer experience.
- Manage and optimize helpdesk software and tools.
- Create and maintain support documentation and knowledge base articles.
- Proven experience in a customer service or support role, with prior leadership experience.
- Excellent understanding of customer service principles and best practices.
- Strong leadership, coaching, and team management skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to work independently and motivate a remote team.
- Experience in developing customer service strategies.
- Bachelor's degree in Business Administration, Communications, or a related field.
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0
Customer Support Lead
80222 Denpasar, Bali
IDR7 Annually
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Job Description
Our client is looking for an experienced and empathetic Customer Support Lead to manage their remote support team. This is a fully remote position, allowing you to lead and inspire from anywhere. As the Customer Support Lead, you will be responsible for overseeing customer inquiries, resolving complex issues, and ensuring a high level of customer satisfaction. You will guide a team of support agents, foster a positive team environment, and contribute to the continuous improvement of our customer service operations.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a team of remote customer support representatives.
- Handle escalated customer issues and provide timely resolutions with a focus on customer retention.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Monitor team performance metrics, providing feedback and coaching to improve efficiency and quality.
- Analyze customer feedback and support ticket data to identify trends and areas for improvement.
- Create and maintain knowledge base articles and FAQs to empower customers and support agents.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Collaborate with other departments (e.g., Product, Sales) to address customer concerns and provide insights.
- Manage the scheduling and workload distribution for the remote support team.
- Contribute to the development of customer support tools and technologies.
- Proven experience in a customer service or support role, with at least 2 years in a leadership or supervisory capacity.
- Excellent problem-solving, communication, and interpersonal skills.
- Strong ability to motivate and manage a remote team effectively.
- Experience with CRM software and helpdesk ticketing systems.
- Familiarity with customer support best practices and KPIs.
- Ability to remain calm and professional under pressure.
- Exceptional organizational skills and attention to detail.
- Proficiency in English, with excellent written and verbal communication.
- A proactive approach to identifying and resolving customer issues.
- A genuine passion for delivering outstanding customer service.
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1
Customer Support Specialist
80111 Denpasar, Bali
IDR7 Annually
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Posted 1 day ago
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Job Description
Our client, a rapidly expanding e-commerce platform in Denpasar, Bali, ID , is searching for a dedicated and empathetic Customer Support Specialist. This role is pivotal in ensuring our customers receive outstanding service and support, fostering loyalty and satisfaction. You will be the first point of contact for customer inquiries, resolving issues efficiently and professionally across various channels including phone, email, and chat. The ideal candidate possesses excellent communication skills, a patient demeanor, and a genuine desire to help others. This is a fantastic opportunity to grow within a customer-centric organization and make a significant impact on the customer experience in the vibrant locale of Denpasar, Bali, ID .
Key Responsibilities:
Required Qualifications:
This hybrid role offers a blend of remote work flexibility and in-office collaboration in Denpasar, Bali, ID , providing a dynamic work environment. Join us and be part of a team that values customer satisfaction above all else.
Key Responsibilities:
- Respond promptly and effectively to customer inquiries via multiple communication channels.
- Provide accurate information regarding products, services, and order status.
- Troubleshoot and resolve customer complaints and issues with professionalism and empathy.
- Process returns, exchanges, and refunds in accordance with company policies.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify trends in customer feedback and report them to the management team.
- Collaborate with other departments to ensure timely resolution of complex customer issues.
- Educate customers on product features and benefits.
- Maintain a high level of product knowledge to assist customers effectively.
- Contribute to team goals by achieving performance metrics and service level agreements.
- Continuously improve customer service skills through training and feedback.
- Uphold the company’s brand reputation through exceptional service delivery.
Required Qualifications:
- Proven customer support or client service experience, preferably in a fast-paced environment.
- Excellent verbal and written communication skills in Bahasa Indonesia and English.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and ticketing systems.
- Ability to remain calm and composed under pressure.
- High school diploma or equivalent; further education or certifications in customer service are a plus.
- Adaptability and willingness to work in a hybrid model, balancing remote and office-based responsibilities.
This hybrid role offers a blend of remote work flexibility and in-office collaboration in Denpasar, Bali, ID , providing a dynamic work environment. Join us and be part of a team that values customer satisfaction above all else.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Lead
80221 Denpasar, Bali
IDR15000000 Annually
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Posted 1 day ago
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Job Description
We are looking for a dedicated and experienced Customer Support Lead to manage and mentor our exceptional customer service team. This is a fully remote position, empowering you to lead your team and serve our customers from anywhere. As a Customer Support Lead, you will be responsible for overseeing daily support operations, ensuring the highest level of customer satisfaction, and driving team performance. Your key responsibilities will include managing incoming support requests via multiple channels (email, chat, phone), troubleshooting technical issues, providing product information, and resolving customer complaints effectively. You will also be tasked with training and coaching support agents, monitoring service levels, and implementing quality assurance measures. This role requires strong leadership abilities, excellent problem-solving skills, and a deep understanding of customer service best practices. You must be able to effectively communicate complex information and de-escalate challenging customer interactions. A proactive approach to identifying customer needs and improving support processes is essential. You will collaborate with other departments, such as product development and sales, to relay customer feedback and drive product enhancements. The ideal candidate will possess a Bachelor's degree in a relevant field or equivalent work experience, with a minimum of 4 years of experience in customer service, including at least 2 years in a leadership or supervisory role. Proven experience with CRM systems and customer support ticketing platforms is required. Excellent communication, empathy, and conflict-resolution skills are paramount. You should be proficient in performance management and team motivation techniques. If you are passionate about delivering outstanding customer experiences and leading a remote support team to success, we encourage you to apply. This opportunity offers a chance to make a significant impact on customer loyalty and business growth from your home office in Denpasar, Bali, ID .
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3
Customer Support Specialist
80112 Denpasar, Bali
IDR7000000 month
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Posted 1 day ago
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Job Description
Our client is seeking a friendly and efficient Customer Support Specialist to join their vibrant team in **Denpasar, Bali, ID**. This role is crucial in providing exceptional service to customers, resolving inquiries, and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong problem-solving ability. Responsibilities include:
Qualifications:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Providing accurate information about products and services.
- Troubleshooting and resolving customer issues, escalating complex problems to the appropriate departments when necessary.
- Maintaining customer records and documenting all interactions in the CRM system.
- Processing orders, returns, and exchanges according to company policies.
- Identifying customer needs and recommending appropriate solutions or products.
- Gathering customer feedback and reporting common issues or trends to management.
- Adhering to service level agreements (SLAs) to ensure prompt resolution of customer queries.
- Assisting with customer onboarding and providing general support.
- Building rapport and strong relationships with customers to foster loyalty.
- Contributing to team goals and supporting colleagues to ensure a positive customer experience.
- Staying updated on product knowledge and company policies.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service, call center, or a related role.
- Excellent verbal and written communication skills in Bahasa Indonesia and English.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer relationship management (CRM) software and ticketing systems.
- Ability to remain calm and professional in high-pressure situations.
- Good typing speed and computer literacy.
- Team player with a positive attitude.
- Ability to multitask and manage time effectively.
- A genuine desire to help customers and provide exceptional service.
- Familiarity with the tourism or hospitality industry is beneficial.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Lead
80111 Denpasar, Bali
IDR15000000 month
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Posted 1 day ago
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Job Description
Our client is seeking a proactive and empathetic Customer Support Lead to manage and inspire their remote customer service team. This role is crucial for ensuring exceptional customer satisfaction by overseeing daily support operations, training new agents, and handling escalated customer issues. The ideal candidate will have a proven track record in customer service management, preferably within a remote or distributed team environment. You should possess outstanding communication skills, both written and verbal, and a deep understanding of customer service best practices. Responsibilities include setting performance standards for the support team, monitoring key metrics (e.g., response time, resolution rate, customer satisfaction scores), developing and implementing training programs, creating and refining support documentation, and fostering a positive and productive team culture. Experience with customer support software and CRM systems (e.g., Zendesk, Salesforce Service Cloud) is essential. A Bachelor's degree or equivalent experience in a related field is preferred. The ability to coach and mentor team members, resolve complex customer problems efficiently, and contribute to the continuous improvement of customer support processes is highly valued. This is a fully remote position, offering the flexibility to lead a team from any location.
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5
Customer Support Specialist
80331 Denpasar, Bali
IDR7000000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team in Denpasar, Bali, ID . This role involves providing exceptional support to our client's customers, ensuring a positive and efficient experience. You will be responsible for handling customer inquiries via phone, email, and chat, troubleshooting issues, and providing timely and accurate resolutions. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong problem-solving aptitude. You will be expected to develop a deep understanding of our client's products and services to effectively assist customers. Key responsibilities include documenting customer interactions, escalating complex issues to the appropriate teams, and contributing to the knowledge base by creating helpful articles and FAQs. You will also be involved in gathering customer feedback to help improve our client's offerings. A proactive approach to identifying and addressing customer needs is crucial. You should be comfortable working in a fast-paced environment and managing multiple tasks simultaneously. This is an excellent opportunity for individuals passionate about customer service and eager to grow within a supportive team. Join us to make a difference in our customers' journeys.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Provide information about products and services.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to the appropriate departments or senior support staff.
- Contribute to the creation and maintenance of customer support documentation and FAQs.
- Gather customer feedback and report common issues or trends to management.
- Follow communication procedures, guidelines, and policies.
- Ensure a high level of customer satisfaction.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven customer support or client service experience.
- Excellent communication and interpersonal skills.
- Strong problem-solving and active listening skills.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with CRM systems and helpdesk software is a plus.
- Patience and empathy when dealing with customers.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
80111 Denpasar, Bali
IDR5000000 month
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Posted 1 day ago
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Job Description
Our client is seeking a friendly, patient, and highly communicative Customer Support Specialist to join their fully remote support team. This role is vital in providing exceptional service and assistance to our client's valued customers. You will be the first point of contact for customer inquiries, troubleshooting issues, and resolving problems via phone, email, and live chat. This position offers the flexibility of working from home, allowing you to connect with customers across different regions.
Key responsibilities include responding to customer queries in a timely and professional manner, accurately documenting customer interactions and issues in our CRM system, and actively listening to understand customer needs. You will provide clear and concise solutions, educate customers on product features and services, and escalate complex issues to appropriate departments when necessary. Maintaining a high level of customer satisfaction by going the extra mile to resolve issues efficiently is paramount. You will also contribute to building a positive brand image through every customer interaction. Regular participation in team meetings and training sessions to stay updated on product knowledge and support procedures is expected.
The ideal candidate possesses excellent communication skills, both written and verbal, with a friendly and empathetic demeanor. Previous experience in customer service or a related field is highly preferred. Proficiency in using computer systems, CRM software, and various communication channels is essential. Strong problem-solving abilities and the capacity to remain calm and professional under pressure are crucial. The ability to work independently, manage time effectively, and adhere to support protocols in a remote environment is key. This is a great opportunity to grow your customer service career with a supportive and forward-thinking company. This role is based in Denpasar, Bali, ID and is fully remote. .
Key responsibilities include responding to customer queries in a timely and professional manner, accurately documenting customer interactions and issues in our CRM system, and actively listening to understand customer needs. You will provide clear and concise solutions, educate customers on product features and services, and escalate complex issues to appropriate departments when necessary. Maintaining a high level of customer satisfaction by going the extra mile to resolve issues efficiently is paramount. You will also contribute to building a positive brand image through every customer interaction. Regular participation in team meetings and training sessions to stay updated on product knowledge and support procedures is expected.
The ideal candidate possesses excellent communication skills, both written and verbal, with a friendly and empathetic demeanor. Previous experience in customer service or a related field is highly preferred. Proficiency in using computer systems, CRM software, and various communication channels is essential. Strong problem-solving abilities and the capacity to remain calm and professional under pressure are crucial. The ability to work independently, manage time effectively, and adhere to support protocols in a remote environment is key. This is a great opportunity to grow your customer service career with a supportive and forward-thinking company. This role is based in Denpasar, Bali, ID and is fully remote. .
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Manager
80114 Denpasar, Bali
IDR9000000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing e-commerce platform, is seeking a dynamic and customer-focused Customer Support Manager to lead their support operations in **Denpasar, Bali, ID**. This hybrid role offers a blend of on-site leadership and remote work flexibility. The ideal candidate will be passionate about delivering exceptional customer experiences and will be responsible for managing the customer service team, developing support strategies, and ensuring customer satisfaction across all touchpoints.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the day-to-day operations of the customer support department, managing a team of customer service representatives and specialists.
- Develop, implement, and refine customer support policies, procedures, and quality standards.
- Train, coach, and mentor customer support staff to enhance their product knowledge, service skills, and problem-solving abilities.
- Monitor customer interactions across various channels (phone, email, chat, social media) to ensure timely, accurate, and empathetic responses.
- Analyze customer feedback and support metrics (e.g., response times, resolution rates, CSAT scores) to identify areas for improvement and implement corrective actions.
- Develop and manage the customer support knowledge base, ensuring comprehensive and up-to-date information is available for both agents and customers.
- Collaborate with product and marketing teams to provide customer insights and contribute to service improvements.
- Manage escalated customer issues and ensure timely and satisfactory resolutions.
- Prepare regular reports on team performance, customer satisfaction, and key support metrics for senior management.
- Contribute to the strategic planning and budgeting for the customer support function.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service or a related field, with at least 2 years in a supervisory or management role.
- Proven experience in managing customer support teams and improving customer satisfaction metrics.
- Excellent understanding of customer service principles and best practices.
- Strong leadership, team management, and motivational skills.
- Exceptional communication, listening, and problem-solving skills.
- Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
- Ability to analyze data and generate actionable insights.
- Adaptability and the ability to thrive in a fast-paced, dynamic environment.
- Fluency in Indonesian and English is required.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Lead
80114 Denpasar, Bali
IDR7000000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Customer Support Lead to manage and mentor a team of customer service representatives in Denpasar, Bali, ID . This hybrid role requires a proactive leader who can balance on-site team management with remote communication strategies. You will be responsible for ensuring exceptional customer service delivery, resolving complex customer issues, and driving improvements in support processes and agent performance. Key duties include: training new team members, monitoring customer interactions, handling escalated inquiries, developing support documentation, and analyzing customer feedback to identify areas for enhancement. The ideal candidate will have a proven track record in customer service, with at least 3 years of experience in a supervisory or lead role. Excellent communication, problem-solving, and interpersonal skills are essential. A deep understanding of customer support best practices and experience with CRM software (e.g., Zendesk, Salesforce) are required. You should be adept at motivating and guiding a team, fostering a positive and customer-centric culture. This is a fantastic opportunity to contribute to a growing company and make a real difference in customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
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