57 Customer Service Roles jobs in Denpasar
Senior Administrative Assistant - Client Relations
80361 Denpasar, Bali
IDR8000000 month
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a highly organized and proactive Senior Administrative Assistant to join their dynamic team in Denpasar, Bali, ID . This hybrid role offers a unique opportunity to support critical administrative functions while contributing to the smooth operation of our business. You will be responsible for managing schedules, coordinating meetings, preparing reports, and handling correspondence with a high degree of professionalism and accuracy. Key responsibilities include maintaining executive calendars, organizing travel arrangements, processing expense reports, and ensuring all administrative tasks are completed efficiently. You will also be involved in event planning, vendor management, and maintaining office supplies and equipment. The ideal candidate will possess excellent communication skills, both written and verbal, with a keen eye for detail. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential, and experience with CRM software is a plus. A strong ability to multitask, prioritize, and manage time effectively in a fast-paced environment is crucial. You should be a self-starter, capable of working independently and as part of a team, with a commitment to providing exceptional support. This role requires a proactive approach to problem-solving and a dedication to maintaining confidentiality. Join us in Bali and contribute to a thriving work environment where your skills are valued and your career can flourish.
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Remote Customer Service Representative
80221 Denpasar, Bali
IDR5500000 month
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Posted 6 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Remote Customer Service Representative to join their growing team. This is a fully remote position, offering the flexibility to work from anywhere within Indonesia. You will be the primary point of contact for customers, providing exceptional support and resolving inquiries via phone, email, and chat. Your role will involve addressing customer concerns, providing product information, processing orders, and troubleshooting issues with efficiency and empathy. We are looking for individuals who are passionate about delivering outstanding customer experiences and possess excellent communication skills. A keen ability to listen actively, understand customer needs, and provide clear, concise solutions is essential. You will need to be proficient in using various communication tools and CRM software. The ability to work independently, manage your time effectively, and maintain a high level of productivity in a remote environment is crucial. This role requires a stable internet connection and a dedicated workspace free from distractions. Our client provides comprehensive training and ongoing support to ensure your success. You will be responsible for maintaining customer satisfaction, retaining customers, and contributing to the overall success of the customer support department. Proactive problem-solving and a willingness to go the extra mile for customers are highly valued.
Key Responsibilities:
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide accurate product and service information.
- Resolve customer complaints and issues in a timely manner.
- Process customer orders and returns.
- Document all customer interactions and transactions.
- Identify and escalate priority issues to the appropriate channels.
- Contribute to team efforts and achieve performance goals.
- Maintain a positive and professional attitude at all times.
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1
Customer Service Representative - Technical Support
80361 Denpasar, Bali
IDR4000000 month
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Posted 1 day ago
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Job Description
Our client is seeking a motivated and technically proficient Customer Service Representative to join their support team. This role will provide essential assistance to customers experiencing issues with our client's products and services. You will be responsible for diagnosing technical problems, providing clear and concise solutions, and ensuring a high level of customer satisfaction. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for troubleshooting technical issues. Responsibilities include answering inbound customer inquiries via phone, email, and chat; guiding customers through product setup and troubleshooting steps; escalating complex issues to higher levels of support; and documenting customer interactions and resolutions accurately in the CRM system. You will also be expected to stay updated on product knowledge and technical changes. Building positive customer relationships and ensuring a positive support experience are paramount. This role requires an ability to work both independently and collaboratively within a team environment, contributing to a supportive and efficient customer service department. Opportunities for professional growth and development within the company are available.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, and chat.
- Diagnose and resolve technical issues with products and services.
- Guide customers through product installation, setup, and usage.
- Escalate unresolved issues to appropriate technical teams or specialists.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Maintain a high level of customer satisfaction through effective problem-solving and communication.
- Stay current with product updates and technical knowledge.
- Identify trends in customer issues and provide feedback to the product development team.
- Adhere to company policies and procedures for customer service and technical support.
- Contribute to team goals and objectives in a collaborative environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or technical support roles.
- Strong understanding of common technical issues and troubleshooting techniques.
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-centric approach.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency with CRM software and ticketing systems.
- Ability to multitask and manage time effectively.
- Team player with a positive attitude.
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2
Customer Service Representative - Bilingual (English/Indonesian)
80361 Denpasar, Bali
IDR5000000 month
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Posted 1 day ago
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Job Description
Our client is seeking a friendly, articulate, and customer-focused Customer Service Representative to join their support team in Denpasar, Bali, ID . This role is vital for providing exceptional service and assistance to a diverse customer base, requiring fluency in both English and Indonesian. You will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience through various communication channels. The ideal candidate is patient, possesses strong problem-solving skills, and thrives in a dynamic, customer-facing environment. This hybrid role offers the opportunity to engage with customers both on-site and remotely. Responsibilities include:
- Responding to customer inquiries via phone, email, chat, and social media.
- Providing accurate information about products, services, and policies.
- Resolving customer complaints and issues efficiently and empathetically.
- Guiding customers through troubleshooting processes for products or services.
- Processing orders, requests, and
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3
Customer Support Representative
80111 Denpasar, Bali
IDR4 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Customer Support Representative to join their team in **Denpasar, Bali, ID**. This role is integral to providing exceptional service and resolving customer inquiries and issues efficiently and effectively. You will be the primary point of contact for customers via phone, email, and potentially chat, addressing questions about products, services, billing, and technical issues. Responsibilities include logging customer interactions, diagnosing and troubleshooting problems, escalating complex issues to appropriate departments, and following up to ensure customer satisfaction. The ideal candidate possesses outstanding communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in a customer service or helpdesk role is highly desirable, preferably within a fast-paced digital environment. Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems is a significant advantage. You should have excellent problem-solving skills and the ability to remain calm and professional under pressure. A strong command of both English and Bahasa Indonesia is essential for effective communication with a diverse customer base. This is an exciting opportunity to contribute to customer loyalty and brand reputation, working within a supportive and collaborative team. We value individuals who are eager to learn, adapt, and go the extra mile to ensure customer happiness. Your dedication will be key to maintaining our client's high service standards.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via multiple channels.
- Troubleshoot and resolve customer issues effectively.
- Document customer interactions and resolutions.
- Escalate complex problems to relevant teams.
- Maintain high levels of customer satisfaction.
- Proven customer support experience.
- Excellent communication and active listening skills.
- Proficiency in helpdesk software (a plus).
- Ability to multitask and manage time effectively.
- Strong problem-solving capabilities.
- Fluent in English and Bahasa Indonesia.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Lead
80361 Denpasar, Bali
IDR6000000 month
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Posted today
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Job Description
Are you passionate about delivering exceptional customer experiences? Our client is looking for a dynamic and experienced Customer Support Lead to join their expanding team. This role offers the flexibility of being fully remote, allowing you to provide top-tier support from anywhere. You will be responsible for overseeing the day-to-day operations of the customer service department, leading a team of support representatives, and ensuring that all customer inquiries and issues are resolved promptly and effectively. Key responsibilities include training and mentoring support staff, developing and implementing customer service policies and procedures, monitoring team performance, and handling escalated customer complaints. You will also play a vital role in identifying trends in customer feedback and collaborating with other departments to improve products and services. The ideal candidate possesses strong leadership qualities, excellent problem-solving skills, and a deep understanding of customer service best practices. Proficiency with CRM software and helpdesk platforms is essential. You must be an excellent communicator, both written and verbal, with the ability to empathize with customers and de-escalate challenging situations. This role requires a proactive approach, a commitment to continuous improvement, and the ability to motivate and inspire a remote team. You will be instrumental in shaping the customer support strategy and ensuring customer satisfaction remains paramount. We are looking for a dedicated individual who can maintain high service standards while managing a remote workforce. A stable internet connection and a quiet, dedicated workspace are necessary for this position. Your expertise will directly contribute to customer loyalty and retention.
Responsibilities:
Responsibilities:
- Lead and manage a team of remote customer support representatives.
- Set performance standards and provide regular coaching and feedback.
- Handle escalated customer inquiries and complex issues.
- Develop and refine customer service policies and procedures.
- Monitor customer satisfaction metrics and implement improvements.
- Train new team members on products, services, and support processes.
- Analyze customer feedback to identify areas for product or service enhancement.
- Collaborate with other departments to ensure a seamless customer experience.
- Manage and optimize helpdesk software and tools.
- Create and maintain support documentation and knowledge base articles.
- Proven experience in a customer service or support role, with prior leadership experience.
- Excellent understanding of customer service principles and best practices.
- Strong leadership, coaching, and team management skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to work independently and motivate a remote team.
- Experience in developing customer service strategies.
- Bachelor's degree in Business Administration, Communications, or a related field.
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5
Customer Support Lead
80222 Denpasar, Bali
IDR7 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an experienced and empathetic Customer Support Lead to manage their remote support team. This is a fully remote position, allowing you to lead and inspire from anywhere. As the Customer Support Lead, you will be responsible for overseeing customer inquiries, resolving complex issues, and ensuring a high level of customer satisfaction. You will guide a team of support agents, foster a positive team environment, and contribute to the continuous improvement of our customer service operations.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a team of remote customer support representatives.
- Handle escalated customer issues and provide timely resolutions with a focus on customer retention.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Monitor team performance metrics, providing feedback and coaching to improve efficiency and quality.
- Analyze customer feedback and support ticket data to identify trends and areas for improvement.
- Create and maintain knowledge base articles and FAQs to empower customers and support agents.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Collaborate with other departments (e.g., Product, Sales) to address customer concerns and provide insights.
- Manage the scheduling and workload distribution for the remote support team.
- Contribute to the development of customer support tools and technologies.
- Proven experience in a customer service or support role, with at least 2 years in a leadership or supervisory capacity.
- Excellent problem-solving, communication, and interpersonal skills.
- Strong ability to motivate and manage a remote team effectively.
- Experience with CRM software and helpdesk ticketing systems.
- Familiarity with customer support best practices and KPIs.
- Ability to remain calm and professional under pressure.
- Exceptional organizational skills and attention to detail.
- Proficiency in English, with excellent written and verbal communication.
- A proactive approach to identifying and resolving customer issues.
- A genuine passion for delivering outstanding customer service.
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6
Customer Support Specialist
80111 Denpasar, Bali
IDR7 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly expanding e-commerce platform in Denpasar, Bali, ID , is searching for a dedicated and empathetic Customer Support Specialist. This role is pivotal in ensuring our customers receive outstanding service and support, fostering loyalty and satisfaction. You will be the first point of contact for customer inquiries, resolving issues efficiently and professionally across various channels including phone, email, and chat. The ideal candidate possesses excellent communication skills, a patient demeanor, and a genuine desire to help others. This is a fantastic opportunity to grow within a customer-centric organization and make a significant impact on the customer experience in the vibrant locale of Denpasar, Bali, ID .
Key Responsibilities:
Required Qualifications:
This hybrid role offers a blend of remote work flexibility and in-office collaboration in Denpasar, Bali, ID , providing a dynamic work environment. Join us and be part of a team that values customer satisfaction above all else.
Key Responsibilities:
- Respond promptly and effectively to customer inquiries via multiple communication channels.
- Provide accurate information regarding products, services, and order status.
- Troubleshoot and resolve customer complaints and issues with professionalism and empathy.
- Process returns, exchanges, and refunds in accordance with company policies.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify trends in customer feedback and report them to the management team.
- Collaborate with other departments to ensure timely resolution of complex customer issues.
- Educate customers on product features and benefits.
- Maintain a high level of product knowledge to assist customers effectively.
- Contribute to team goals by achieving performance metrics and service level agreements.
- Continuously improve customer service skills through training and feedback.
- Uphold the company’s brand reputation through exceptional service delivery.
Required Qualifications:
- Proven customer support or client service experience, preferably in a fast-paced environment.
- Excellent verbal and written communication skills in Bahasa Indonesia and English.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and ticketing systems.
- Ability to remain calm and composed under pressure.
- High school diploma or equivalent; further education or certifications in customer service are a plus.
- Adaptability and willingness to work in a hybrid model, balancing remote and office-based responsibilities.
This hybrid role offers a blend of remote work flexibility and in-office collaboration in Denpasar, Bali, ID , providing a dynamic work environment. Join us and be part of a team that values customer satisfaction above all else.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Lead
80221 Denpasar, Bali
IDR15000000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
We are looking for a dedicated and experienced Customer Support Lead to manage and mentor our exceptional customer service team. This is a fully remote position, empowering you to lead your team and serve our customers from anywhere. As a Customer Support Lead, you will be responsible for overseeing daily support operations, ensuring the highest level of customer satisfaction, and driving team performance. Your key responsibilities will include managing incoming support requests via multiple channels (email, chat, phone), troubleshooting technical issues, providing product information, and resolving customer complaints effectively. You will also be tasked with training and coaching support agents, monitoring service levels, and implementing quality assurance measures. This role requires strong leadership abilities, excellent problem-solving skills, and a deep understanding of customer service best practices. You must be able to effectively communicate complex information and de-escalate challenging customer interactions. A proactive approach to identifying customer needs and improving support processes is essential. You will collaborate with other departments, such as product development and sales, to relay customer feedback and drive product enhancements. The ideal candidate will possess a Bachelor's degree in a relevant field or equivalent work experience, with a minimum of 4 years of experience in customer service, including at least 2 years in a leadership or supervisory role. Proven experience with CRM systems and customer support ticketing platforms is required. Excellent communication, empathy, and conflict-resolution skills are paramount. You should be proficient in performance management and team motivation techniques. If you are passionate about delivering outstanding customer experiences and leading a remote support team to success, we encourage you to apply. This opportunity offers a chance to make a significant impact on customer loyalty and business growth from your home office in Denpasar, Bali, ID .
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
80112 Denpasar, Bali
IDR7000000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a friendly and efficient Customer Support Specialist to join their vibrant team in **Denpasar, Bali, ID**. This role is crucial in providing exceptional service to customers, resolving inquiries, and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong problem-solving ability. Responsibilities include:
Qualifications:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Providing accurate information about products and services.
- Troubleshooting and resolving customer issues, escalating complex problems to the appropriate departments when necessary.
- Maintaining customer records and documenting all interactions in the CRM system.
- Processing orders, returns, and exchanges according to company policies.
- Identifying customer needs and recommending appropriate solutions or products.
- Gathering customer feedback and reporting common issues or trends to management.
- Adhering to service level agreements (SLAs) to ensure prompt resolution of customer queries.
- Assisting with customer onboarding and providing general support.
- Building rapport and strong relationships with customers to foster loyalty.
- Contributing to team goals and supporting colleagues to ensure a positive customer experience.
- Staying updated on product knowledge and company policies.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service, call center, or a related role.
- Excellent verbal and written communication skills in Bahasa Indonesia and English.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer relationship management (CRM) software and ticketing systems.
- Ability to remain calm and professional in high-pressure situations.
- Good typing speed and computer literacy.
- Team player with a positive attitude.
- Ability to multitask and manage time effectively.
- A genuine desire to help customers and provide exceptional service.
- Familiarity with the tourism or hospitality industry is beneficial.
This advertiser has chosen not to accept applicants from your region.
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