1,227 Customer Service Team Management jobs in Indonesia

Join Ultima Markets

Ultima Markets
is a multi-asset trading platform with various global offerings to adapt to investors from all walks of life. Investors trading on our platform get access to CFD financial instruments, including Forex, Commodities, Indices and Shares.

As a client-oriented broker, we aim to offer a wide range of products to suit the needs of various clients. Until now, we have served clients from 172 countries and regions with our trustworthy services and well-built trading systems.

• To learn more about our company, please visit our website:
  
  .

Job Responsibilities:

• Serve as the point of contact for retail clients through phone, email, live chat, and social media platforms.
• Provide support to clients on, but not limited to, the following matters:
• Account registration (KYC verification)
• Trading platform installation and setup (MT4/MT5)
• Platform usage and functionalities
• Transactional inquiries (deposits, withdrawals, transfers)
• Technical issues such as login errors, slippage
• Maintain accurate CRM record and generate relevant reports upon requests.
• Collaborate with sales team to address client-related matters and ensure a seamless client experience.

Job Requirements:

• Prior working experience in customer service within the forex industry is preferred.
• Excellent written and verbal communication skills in both Bahasa Indonesia and English.
• Solid understanding of Forex trading concepts and the industry best practices.
• Proven ability to multitask, meet deadlines, resolve client issues efficiently and professionally.
• Proficiency in using common customer support tools, CRM systems, and trading platforms (e.g., MT4/MT5)
• Willingness to work flexible shift hours when required.

Timedoor Academy adalah perusahaan pendidikan IT berbasis di Bali yang menyediakan kursus pemrograman (Web, Game, dan Aplikasi) serta literasi digital (digital balance, keamanan digital, dan hoaks) untuk anak-anak mulai dari TK, SD, SMP hingga SMA.

Materi pembelajaran kami mencakup teknologi terkini seperti visual programming, robotika, IoT, VR, dan AR. Kurikulum kami menekankan pada logika berpikir, pemecahan masalah, serta kreativitas — keterampilan penting untuk generasi abad ke-21.

Dalam upaya pengembangan perusahaan, kami membuka posisi Part-Time LMS Client Support.

Tanggung Jawab Utama:

• Memastikan proses administrasi dan dokumen kerja sama dengan client berjalan lancar setelah perjanjian disepakati.
• Menjadi kontak utama melalui WhatsApp untuk menjawab pertanyaan client terkait LMS.
• Membantu menyelesaikan masalah dasar dalam penggunaan LMS.
• Meneruskan isu teknis yang kompleks kepada tim terkait dan melakukan tindak lanjut ke client.

Kompetensi yang Diperlukan:

• Memiliki kemampuan komunikasi yang baik, sopan, dan profesional.
• Teliti, rapi, dan mampu mengelola dokumen administrasi dengan baik.
• Mampu bekerja secara mandiri maupun dalam tim.
• Cepat tanggap dalam memberikan respon melalui platform chat (WhatsApp).
• Berorientasi pada layanan (customer service mindset).
• Mahasiswa aktif atau fresh graduate diperbolehkan melamar.

Job Type: Part-time

Expected hours: 20 – 25 per week

Guy Carpenter is seeking candidates for the following position based in the Jakarta office:

Client Support Services - Treaty Technical Accounting
We will count on you to:

• Review technical statements of accounts from clients; process statements and billings according to departmental procedures.
• Attend to queries from clients, reinsurers, and related parties.
• Assist in the resolution of technical accounting.
• Enter contractual information into system for premium invoicing.
• Ensure timely responses to monthly Regional and Local Controllerships' revenue review queries and requests.
• Ensure procedures and documentation are in compliance with Guy Carpenter Professional Standards
• Perform other job-related duties as assigned.

What you need to have:

• 2 to 3 years of relevant experience in processing Treaty Technical accounts in a reinsurance/broking background.
• Excellent verbal and written communication skills. Fluent in English is a must to liaise with regional teams.
• Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint) required.
• Adaptability to thrive in complex environments.

What makes you stand out:

• Highly motivated and meticulous.
• Strong creative problem-solving and analytical skills.
• Able to multi-task and work well under pressure.
• Able to work independently as well as within a team.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

At Guy Carpenter, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

R_

PT GUANYA INTERNATIONAL LOGISTICS 是一家综合性的国际物流公司,业务涵盖海运、空运、陆运、大型项目物流及供应链管理。我们为全球跨境电商卖家、海外品牌客户及工业客户提供一站式、标准化及定制化的供应链解决方案,服务内容包括从门到门的货物管理、清关、运输、仓储、转运、2B/2C派送到逆向物流服务。

1. 为客户提供进口流程的服务与沟通;Provide clear communication and support to clients throughout the import process
2. 处理并确保进口文件的完整性,符合相关法规(如发票、装箱单、提单、原产地证书、PEB、PIB等);Handle and ensure the completeness and compliance of import documentation (e.g., invoices, packing lists, bills of lading, certificates of origin, PEB, PIB, etc.)
3. 协调公司内部团队、海关、船司及其他相关方处理进口问题;Coordinate with internal teams, customs, shipping lines, and other relevant parties to resolve import-related issues
4. 向客户提供关于进口产品与服务的清晰信息与解决方案;Offer clients accurate information and practical solutions regarding import products and services
5. 维护客户关系,快速、专业地处理客户疑问或投诉;Maintain positive client relationships by responding to inquiries or concerns quickly and professionally
6. 跟踪运输状态,向客户与管理层提供报告。Monitor shipment status and provide timely updates and reports to both clients and management

1. 大专及以上学历;Diploma degree (D3) or above
2. 熟悉印尼进口业务流程及相关政策;Familiar with import procedures and related regulations in Indonesia
3. 中文可作为工作语言,听说读写流利(必须具备)Proficient in Mandarin (listening, speaking, reading, and writing) — must be able to use Mandarin as a working language
4. 工作地点:KELAPA GADING 雅加达
5. 公司名称:PT GUANYA INTERNATIONAL LOGISTICS

联系方式:微信ID:Xurshrsh

邮箱

• Provide expert skincare consultations and advice to online customers.
• Assist customers in selecting appropriate beauty and wellness products.
• Educate customers on product usage, benefits, and treatment protocols.
• Respond to customer inquiries via chat, email, and video calls in a timely and professional manner.
• Develop and contribute to online content related to skincare and beauty.
• Relay customer feedback to product development and marketing teams.
• Maintain up-to-date knowledge of beauty industry trends and product innovations.
• Ensure a high level of customer satisfaction and build strong client relationships.

• Certified Aesthetician with extensive practical experience.
• In-depth knowledge of skincare, dermatology, and cosmetic ingredients.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in using digital communication tools and platforms.
• Ability to work independently and manage time effectively in a remote setting.
• A genuine passion for the beauty and wellness industry.
• Experience in online consulting or e-commerce support is a plus.

• Conduct in-depth virtual consultations with clients to assess their individual skincare and wellness needs.
• Provide expert recommendations on skincare routines, product usage, and beauty treatments tailored to each client's profile.
• Educate clients on the benefits of various beauty and wellness products and services.
• Advise on holistic approaches to well-being, including nutrition, stress management, and lifestyle adjustments related to beauty.
• Troubleshoot client concerns and provide effective solutions regarding product efficacy and treatment outcomes.
• Stay updated on the latest trends, ingredients, technologies, and best practices in the beauty and wellness industry.
• Maintain detailed client records and track client progress and satisfaction.
• Promote and sell company products and services, meeting individual sales targets.
• Collaborate with the marketing team to develop educational content and client engagement initiatives.
• Provide feedback to product development teams on client needs and market trends.
• Develop personalized wellness plans that integrate skincare, nutrition, and lifestyle recommendations.
• Answer client inquiries via various remote communication channels (phone, email, chat).
• Ensure a high level of customer satisfaction and build lasting client relationships.
• Contribute to the development of training materials for new consultants.
• Maintain a professional and empathetic demeanor in all client interactions.

• Certification or degree in Aesthetics, Cosmetology, or a related field.
• Minimum of 5 years of experience as a practicing Aesthetician, Esthetician, or Beauty Consultant.
• Extensive knowledge of skincare, cosmetic ingredients, dermatology, and various beauty treatments.
• Understanding of holistic wellness principles, including nutrition and lifestyle impacts on skin health.
• Exceptional communication, listening, and interpersonal skills.
• Proven ability to build rapport and trust with clients.
• Proficiency in using CRM software and virtual communication tools.
• Strong sales aptitude and ability to achieve targets.
• Self-motivated, organized, and able to work independently in a remote setting.
• Passion for beauty, wellness, and helping others achieve their goals.
• Excellent written and verbal communication skills in English.

About company:

a global European company, specializing in Market Expansion Services. We support international businesses and brands in growing across Asia through sales, distribution, marketing, and after-sales services. In Indonesia, we are committed to delivering value-added solutions that drive sustainable business growth.

Job Summary:

Seeking a qualified and motivated individual to join our team as Client Management Support at Jakarta based. This role is responsible for providing timely and effective administrative support to the Key Client Management and Marketing team of Personal Care Industry in selling raw chemical materialto assigned industrial segments. The ideal candidate will have a strong in administration or data entry and a customer-focused mindset to help drive business objectives and meet sales targets.

Responsibilities:

• Assist KCM in preparing client-related documents (quotation, contracts, presentations, reports).
• Maintain and update client databases, sales pipeline, and meeting records.
• Support coordination of client meetings, including scheduling, agenda preparation, and follow-up actions.
• Support KCM on the preparation monthly/quarterly reports for clients and internal management review.
• Support in handling client communication for routine or administrative matters.
• Assist with marketing and campaign coordination related to key clients.
• Ensure timely submission of reports and compliance with internal systems (SAP, Salesforce, DSR, etc.).

Qualifications:

• Bachelor's degree in business administration, Marketing, or related field.
• Minimum 1–2 years of experience in sales administration, client management, or related role.
• Strong organizational and multitasking skills.
• Good communication skills in English.
• Proficiency in MS Office (Excel, PowerPoint, Word); familiarity with CRM/ERP systems (SAP, Salesforce) is a plus.
• Detail-oriented, reliable, and able to work under pressure.

Bali Concierge Co. is a full-service luxury concierge company helping clients create unforgettable holidays, events, and everyday experiences in Bali. From arranging last-minute restaurant reservations to coordinating multi-day events, we pride ourselves on delivering seamless, personalised service that feels effortless to our clients.

We are looking for a
Client & Admin Support Officer
to join our growing team. This role is ideal for someone organised, client-focused, and comfortable working in a fast-paced environment. You'll be the first point of contact for our clients, mainly through approved messaging platforms, ensuring every interaction is warm, professional, and efficient.

What You'll Do

Client Support

• Act as the first point of contact for client inquiries through messaging platforms.
• Manage bookings, special requests, and problem-solving to deliver smooth, high-quality service.
• Anticipate client needs and provide thoughtful support to elevate the client experience.

Admin & Business Support

• Keep our CRM and contact database organised and up to date.
• Build and maintain our supplier and partner database, ensuring smooth communication with hotels, restaurants, and activity providers.
• Support business outreach by coordinating with local businesses and helping set up meetings.

Concierge & Event Support

• Assist with behind-the-scenes coordination for client events and activities.
• Communicate with suppliers, drivers, and venues to ensure everything runs smoothly.
• Provide on-the-ground support for events when required.

Social Media & Marketing

• Help with content ideas, planning, and engagement for our social media channels.
• Monitor inquiries on platforms such as Instagram to maintain a high service standard.

What We're Looking For

• Previous experience in customer service, hospitality, or administrative roles (experience in events or concierge is an advantage).
• Strong written and spoken English.
• Familiarity with messaging platforms, social media, and basic admin tools.
• Highly organised, with attention to detail and a proactive attitude.
• Currently based in Bali, Indonesia.

Why Join Us?

At Bali Concierge Co., no two days are the same. One moment you'll be helping a family plan a day trip to Uluwatu, the next you'll be coordinating a multi-hotel wedding guest transfer schedule. If you love variety, thrive on organisation, and enjoy being the person who "makes it happen," this role is for you.

• Conduct comprehensive psychosocial assessments to identify client needs and strengths.
• Develop, implement, and monitor individualized service plans in collaboration with clients.
• Provide direct counseling and support services to individuals, families, and groups.
• Advocate for clients' rights and access to community resources, including healthcare, housing, and legal aid.
• Facilitate referrals to appropriate agencies and services, ensuring continuity of care.
• Maintain accurate and confidential client records, case notes, and progress reports.
• Collaborate with other professionals, including healthcare providers, educators, and legal representatives.
• Organize and lead support groups and educational workshops.
• Respond to crisis situations and provide immediate intervention as needed.
• Stay updated on relevant social policies, programs, and available community resources.
• Supervise and mentor junior social work staff or interns.
• Participate in case conferences and team meetings to discuss client progress and challenges.
• Engage in ongoing professional development to enhance skills and knowledge.

• Bachelor's or Master's degree in Social Work (BSW or MSW) from an accredited institution.
• Minimum of 5 years of professional experience in social work, case management, or client advocacy.
• Valid professional social work license or certification in the relevant jurisdiction.
• Proficiency in conducting psychosocial assessments and developing service plans.
• Strong knowledge of social service systems, community resources, and relevant legislation.
• Excellent counseling, communication, and interpersonal skills.
• Demonstrated ability to work effectively with diverse client populations.
• Experience in crisis intervention and conflict resolution.
• Proficiency in using case management software and Microsoft Office Suite.
• Ability to manage workload effectively and prioritize tasks in a hybrid work setting.
• Empathy, patience, and a strong commitment to social justice.
• Familiarity with the specific social service landscape in Bogor, West Java, ID is advantageous.