105 Customer Service jobs in Banjarmasin

Tentang Tugas:

• Membimbing konsumen dan mitra kami dalam menggunakan produk kami

• Mengelola pertanyaan layanan dan sengketa yang timbul dari konsumen dan mitra kami

• Memberikan layanan pelanggan yang excellent kepada basis konsumen dan mitra kami

• Memelihara hubungan baik dan upaya pembangunan komunitas dengan konsumen dan mitra kami

• Mendukung proyek dari semua bidang, termasuk pendaftaran, akuisisi, transaksi penjualan, dan mengadakan pelatihan

• Memecahkan masalah konsumen dan mitra dengan cepat dan efektif dengan empati dan perhatian.

• Melakukan tugas administratif terkait akun mitra (pengisian ulang kredit, perubahan informasi mitra, dll).

Pengalaman dan Kriteria Esensial (Wajib):

• Minimal D3/S1 dari jurusan apa pun dengan IPK 2,75

• Pengalaman di bidang CS Banking

• Kemampuan berkomunikasi dengan jelas dan baik dalam Bahasa Indonesia

• Pengalaman di bidang layanan pelanggan

• Pengalaman di bidang penjualan

• Kemampuan mengetik dengan kecepatan 50 WPM dan akurasi 90%

• Empati

• Telah divaksinasi minimal 2 dosis

• Enerjik dan lincah

• Minimal lulusan baru dan maksimal 2 tahun di posisi yang sama (level pemula)

• Perhatian terhadap detail

• Mampu beradaptasi dengan perubahan dinamis

Pengalaman/Kriteria yang Diutamakan (Diutamakan): Mampu berkomunikasi dalam bahasa Inggris secara pasif

Jenis Pekerjaan: Penuh Waktu

We're currently assisting our client,
A Multinational Online Transportation Company
to find talents to be part of their
Customer Service
in
Jakarta
area.

Job Desc :

• Guide our consumer and partners in using our products
• Manage service enquiries and disputes arising from our consumer and partners)
• Provide excellent customer service to our consumer and partners base
• Maintain good relationships and community building efforts with our consumer and partners
• Support projects from all verticals including registration, acquisition, sales transaction, and conduct training
• Educate consumers and partners on Grab products, promotional campaigns, as well as troubleshooting when they have difficulties
• To resolve consumers and partners problems quickly and effectively with empathy and care
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc)

Requirements :

• Min D3/S1 any major With GPA 2,75
• Clear Articulation and good communication in Bahasa
• Experience in customer service area
• Experience in sales area
• Typing skill with WPM 50 & Accuracy 90%
• Sense Of Empathy
• Vaccinated min 2 Dose
• Energetic and agile
• Min. Fresh graduate and max 2 years in the same position (entry level)
• Attention to detail

Please submit your CV in English

Benefit :
Basic Salary, BPJS

Responsibilities:

• Assist consumers and partners in using products and resolving issues
• Provide excellent service and handle disputes with empathy
• Support projects such as registration, sales, and training
• Manage partner account administration

Requirements:

• Min. D3/S1, GPA ≥ 2.75
• Strong communication skills in Bahasa (English a plus)
• Experience in customer service or sales
• Typing 50 WPM, 90% accuracy
• Empathetic, agile, detail-oriented, and vaccinated (min. 2 doses)
• Fresh graduates welcome (up to 2 years experience)

Location & Duration:

Banjarmasin, Malang, Makassar — 12 months

Kualifikasi:

- Pria/Wanita usia maksimal 35 tahun

-Pendidikan minimal SMA/K sederajat

-Pengalaman minimal 1 tahun sebagai Customer Service Leader/Supervisor atau 3 tahun sebagai Senior Customer Service dari perusahaan retail

-Memiliki kemampuan komunikasi & leadership yang baik

-Penempatan di Mitra10 Banjarmasin, Kalimantan Selatan

Jenis Pekerjaan: Penuh Waktu

About the Assignment:

• Guide our consumer and partners in using our products

• Manage service enquiries and disputes arising from our consumer and partners

• Provide excellent customer service to our consumer and partners base

• Maintain good relationships and community building efforts with our consumer and partners

• Support projects from all verticals including registration, acquisition, sales transaction, and conduct training

The Core Objectives:

• Educate consumers and partners on our products, promotional campaigns, as well as troubleshooting when they

have difficulties.

• To resolve consumers and partners problems quickly and effectively with empathy and care.

• Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc).

Criteria :

-Min D3/S1 any major With GPA 2,75

-Clear Articulation and good communication in Bahasa

-Experience in customer service area

-Experience in sales area

-Typing skill with WPM 50 & Accuracy 90%

-Sense Of Empathy

-Vaccinated min 2 Dose

-Energetic and agile

-Min. Fresh graduate and max 2 years in the same position (entry level)

-Attention to detail

-Adaptive with dynamic changes

Desirable Experience / Criteria (Preferred): Able to speak English with minimum passive communication

Job Type: Contract

Contract length: 6 months

Language:

• English (Preferred)
• Mandarin (Preferred)

• Lead, mentor, and motivate a team of remote customer service representatives to achieve performance goals.
• Develop and implement effective customer service policies, procedures, and best practices.
• Monitor customer interactions across various channels (phone, email, chat, social media) to ensure quality and adherence to standards.
• Handle escalated customer issues and complaints with professionalism and efficiency.
• Train new team members and provide ongoing coaching and development to existing staff.
• Analyze customer feedback and service data to identify trends, areas for improvement, and opportunities to enhance the customer experience.
• Collaborate with other departments (e.g., Product, Engineering, Sales) to resolve customer issues and improve products/services.
• Develop and maintain comprehensive knowledge base articles and support documentation.
• Manage team schedules and ensure adequate coverage to meet service level agreements (SLAs).
• Contribute to the development of customer service strategies and initiatives.
• Stay updated on industry best practices and emerging customer service technologies.
• Report on key customer service metrics and team performance to management.

• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in customer service or a related field, with at least 2 years in a lead or supervisory role.
• Proven ability to lead and motivate a remote team.
• Excellent understanding of customer service principles and best practices.
• Strong problem-solving, de-escalation, and conflict-resolution skills.
• Exceptional communication (verbal and written) and interpersonal skills.
• Proficiency with CRM software and customer support platforms (e.g., Zendesk, Intercom).
• Ability to analyze data and identify actionable insights.
• Strong organizational and time management skills.
• Experience in developing training materials and conducting training sessions.
• Empathy, patience, and a customer-centric mindset.

• Lead, mentor, and manage a team of customer support representatives, fostering a high-performance culture.
• Develop and implement customer support policies, procedures, and service standards.
• Oversee daily support operations across various channels (phone, email, chat, social media).
• Ensure timely and effective resolution of customer inquiries, issues, and complaints.
• Monitor customer satisfaction metrics and implement strategies to improve NPS and CSAT scores.
• Analyze support data to identify trends, root causes of issues, and areas for improvement.
• Collaborate with product and engineering teams to provide customer feedback and drive product enhancements.
• Develop and maintain comprehensive knowledge base articles and support documentation.
• Train new and existing support staff on product knowledge, service standards, and support tools.
• Manage escalations and resolve complex customer issues.
• Identify opportunities to automate support processes and improve efficiency.
• Report on key support metrics and performance to senior management.

• Bachelor's degree in Business Administration, Communications, or a related field.
• 5+ years of experience in customer service and support, with at least 2 years in a leadership or supervisory role.
• Proven ability to build, train, and manage a high-performing customer support team.
• Strong understanding of customer service best practices and call center operations.
• Experience with CRM software and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to handle difficult customer situations with empathy and professionalism.
• Strong analytical skills to interpret customer data and performance metrics.
• Experience in developing support documentation and knowledge bases.
• Ability to work effectively in a hybrid environment, balancing remote work with necessary in-office collaboration.

• Provide first-line technical support to customers via phone, email, and chat.
• Troubleshoot and resolve customer issues related to software and hardware.
• Guide customers through product usage and technical procedures.
• Maintain accurate records of customer interactions and support tickets.
• Escalate complex technical issues to senior support staff when necessary.
• Contribute to the creation and maintenance of support documentation and FAQs.
• Identify trends in customer issues and provide feedback to product development.
• Ensure high levels of customer satisfaction through prompt and effective support.
• Stay up-to-date with product knowledge and technical advancements.
• Adhere to company policies and service level agreements (SLAs).

• Proven experience in customer service or technical support role.
• Excellent communication, active listening, and interpersonal skills.
• Strong technical aptitude and ability to troubleshoot effectively.
• Familiarity with CRM software and ticketing systems.
• Knowledge of operating systems (Windows, macOS) and common software applications.
• Ability to explain technical concepts clearly to users of varying technical abilities.
• Patient, empathetic, and customer-focused attitude.
• Strong organizational and time-management skills.
• High school diploma or equivalent; technical certifications are a plus.
• Ability to work collaboratively within a team environment.