210 Customer Service jobs in Bekasi
Customer Service Representative
10110 Jakarta Pusat, Jakarta
IDR6 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative technology solutions, is seeking a dedicated and personable Customer Service Representative to join their team in Jakarta, Jakarta, ID . This role offers a hybrid work arrangement, balancing in-office collaboration with remote flexibility. You will be the first point of contact for customers, providing exceptional support and resolving inquiries with efficiency and professionalism.
Key Responsibilities:
The ideal candidate will have a passion for customer service and excellent communication skills. Prior experience in a customer-facing role is preferred, but not essential. Strong problem-solving abilities, patience, and a friendly demeanor are crucial. You should be comfortable using computer systems and various communication platforms. The ability to work both independently and as part of a team is important. This role requires attention to detail and a commitment to providing a positive customer experience. If you are a motivated individual looking to contribute to a supportive team environment and grow your career in customer service, we encourage you to apply.
Key Responsibilities:
- Answering customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshooting and resolving customer issues related to products and services.
- Providing detailed information about company offerings, policies, and procedures.
- Escalating complex issues to the appropriate departments for resolution.
- Maintaining accurate and detailed records of customer interactions and transactions.
- Identifying opportunities to improve the customer experience and service processes.
- Processing orders, forms, applications, and requests as needed.
- Building and maintaining strong customer relationships through effective communication.
- Collaborating with team members and other departments to ensure customer satisfaction.
- Adhering to service level agreements (SLAs) and company quality standards.
- Participating in training sessions to enhance product knowledge and service skills.
The ideal candidate will have a passion for customer service and excellent communication skills. Prior experience in a customer-facing role is preferred, but not essential. Strong problem-solving abilities, patience, and a friendly demeanor are crucial. You should be comfortable using computer systems and various communication platforms. The ability to work both independently and as part of a team is important. This role requires attention to detail and a commitment to providing a positive customer experience. If you are a motivated individual looking to contribute to a supportive team environment and grow your career in customer service, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
0
Remote Customer Service Representative
10110 Jakarta Pusat, Jakarta
IDR6 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is looking for dedicated and empathetic Remote Customer Service Representatives to join their expanding support team. This fully remote position allows you to provide exceptional assistance to customers from the comfort of your own home. You will be the first point of contact for customer inquiries, resolving issues, providing information, and ensuring a positive customer experience across various communication channels, including phone, email, and chat. The ideal candidate possesses excellent communication skills, patience, and a genuine desire to help others. This is a fantastic opportunity to build a career in customer support with the flexibility of remote work.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide information about products and services.
- Troubleshoot customer problems and guide them through solutions.
- Maintain a high level of customer satisfaction.
- Document customer interactions and transactions accurately in the CRM system.
- Escalate complex issues to the appropriate departments when necessary.
- Adhere to company policies and procedures.
- Meet or exceed performance metrics for response time, resolution rate, and customer feedback.
- Proactively identify opportunities to improve the customer experience.
- Participate in ongoing training to enhance product knowledge and service skills.
- High school diploma or equivalent.
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Ability to multitask and manage time effectively in a remote environment.
- Proficiency with computers and basic software applications.
- A quiet, dedicated workspace with a reliable high-speed internet connection.
- Ability to work independently and as part of a remote team.
- A positive attitude and a strong work ethic.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Service Representative
12190 Jakarta Pusat, Jakarta
IDR7 Monthly
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a rapidly expanding e-commerce platform, is seeking a dedicated and customer-focused Senior Customer Service Representative to join their team in Jakarta, Jakarta, ID . This vital role is responsible for providing exceptional support to customers, resolving inquiries, and ensuring a positive customer experience. You will be the first point of contact for customers, handling a variety of issues via phone, email, and live chat. The ideal candidate possesses outstanding communication and interpersonal skills, a patient and empathetic demeanor, and a strong problem-solving aptitude. Your responsibilities will include addressing customer complaints, processing orders and returns, providing product information, and escalating complex issues to appropriate departments when necessary. This position requires a proactive approach to identifying customer needs and offering solutions that exceed expectations. You will also play a role in gathering customer feedback to help improve products and services. The Senior Customer Service Representative will assist in training new team members, contribute to the development of customer service protocols, and help maintain high service standards. A proven ability to handle high volumes of customer interactions efficiently and effectively is essential. Familiarity with customer relationship management (CRM) software and ticketing systems is a plus. This is an excellent opportunity to join a dynamic company and contribute to building strong customer loyalty.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints effectively.
- Provide accurate product and service information.
- Process orders, returns, and exchanges.
- Escalate complex issues to supervisors or relevant departments.
- Document customer interactions and resolutions in the CRM system.
- Gather customer feedback and identify areas for service improvement.
- Assist in training and mentoring junior customer service staff.
- Maintain high levels of customer satisfaction.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 3 years of experience in customer service, preferably in a retail or e-commerce environment.
- Excellent communication, listening, and problem-solving skills.
- Strong command of the Indonesian language, with excellent written and verbal communication skills.
- Proficiency with computers and common office software.
- Experience with CRM software and ticketing systems is desirable.
- Ability to remain calm and professional under pressure.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Service Representative - Technical Support
12160 Jakarta Pusat, Jakarta
IDR7 Monthly
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and empathetic Senior Customer Service Representative specializing in Technical Support to join their team in **Jakarta, Jakarta, ID**. This role is pivotal in providing exceptional support to customers experiencing technical issues with our products and services. You will be responsible for diagnosing problems, troubleshooting technical issues, guiding customers through solutions, and escalating complex cases to higher-level support teams when necessary. The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a patient, customer-centric approach. Key responsibilities include responding to customer inquiries via phone, email, and chat; documenting customer interactions and resolutions accurately; and contributing to the knowledge base with FAQs and troubleshooting guides. A proven track record of successfully resolving technical problems and a deep understanding of common IT issues are essential. Experience with specific software or hardware relevant to our industry is a plus. This hybrid position requires a balance of on-site presence at our **Jakarta, Jakarta, ID** office and remote work, offering flexibility while maintaining team cohesion and access to resources. You must be able to work independently, manage your time effectively, and meet performance metrics. We are seeking a problem-solver who is passionate about helping customers and ensuring their satisfaction. Your ability to translate technical jargon into understandable language for customers will be crucial. This is an excellent opportunity to advance your career in customer support and gain in-depth knowledge of our product offerings. Your dedication to providing outstanding technical assistance will be highly valued.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative - Work From Home
16710 Bekasi, West Java
IDR5 Monthly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is a renowned provider of exceptional customer support services and is seeking dedicated Customer Service Representatives to join their fully remote team. This is an excellent opportunity for individuals who are passionate about helping others and possess outstanding communication skills. As a remote representative, you will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. You will leverage your empathy, problem-solving abilities, and product knowledge to ensure a positive customer experience. This role requires a high degree of self-discipline, a professional demeanor, and a reliable home office setup.
Your primary responsibilities will include responding to customer queries via phone, email, and chat in a timely and accurate manner. You will meticulously document customer interactions, follow communication protocols, and escalate complex issues to the appropriate departments when necessary. The goal is to provide efficient and friendly support that builds customer loyalty and satisfaction. Continuous training will be provided to ensure you are well-equipped with the knowledge and skills to handle a wide range of customer needs. Success in this role depends on your ability to remain calm under pressure, adapt to different customer personalities, and consistently deliver excellent service from your remote workspace. Join a supportive team dedicated to customer success and enjoy the flexibility of working from home.
Responsibilities:
Your primary responsibilities will include responding to customer queries via phone, email, and chat in a timely and accurate manner. You will meticulously document customer interactions, follow communication protocols, and escalate complex issues to the appropriate departments when necessary. The goal is to provide efficient and friendly support that builds customer loyalty and satisfaction. Continuous training will be provided to ensure you are well-equipped with the knowledge and skills to handle a wide range of customer needs. Success in this role depends on your ability to remain calm under pressure, adapt to different customer personalities, and consistently deliver excellent service from your remote workspace. Join a supportive team dedicated to customer success and enjoy the flexibility of working from home.
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat promptly and professionally.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints and issues effectively, ensuring customer satisfaction.
- Document all customer interactions and transactions accurately in the CRM system.
- Follow established communication guidelines and service level agreements.
- Identify and escalate priority issues to appropriate internal teams.
- Maintain a high level of product knowledge and service expertise.
- Participate in ongoing training sessions to enhance skills and knowledge.
- Contribute to team goals and objectives.
- Gather customer feedback and share insights with management for service improvement.
- Assist in resolving technical issues related to customer accounts or service usage.
- Maintain a positive and empathetic attitude during all customer interactions.
- Adhere to all company policies and procedures.
- Ensure a secure and private remote work environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service, call center, or a related client-facing role.
- Excellent verbal and written communication skills in Bahasa Indonesia.
- Proficiency in English is a strong advantage.
- Strong active listening and problem-solving abilities.
- Ability to remain calm and professional in stressful situations.
- Familiarity with CRM software and helpdesk systems.
- Proficient computer skills, including navigating multiple applications.
- Ability to work independently and manage time effectively in a remote setting.
- Must have a stable internet connection, a quiet workspace, and a functional computer.
- Adaptable and eager to learn new products and processes.
- A customer-centric mindset and a passion for delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
4
Admin Customer Service
Tanjung Priok, Jakarta
IDR15000000 - IDR30000000 Y
Melts Indonesia
Posted 1 day ago
Job Viewed
Job Description
Requirement
- Pendidikan minimal SMA/SMK jurusan Komunikasi
- Terbiasa menggunakan komputer/laptop dan aplikasi dasar (Google Docs, Spread Sheet, Microsoft Office)
- Pengalaman sebagai Admin/CS menjadi nilai tambah (terbuka untuk Freshgraduate)
- Komunikatif, teliti, dan rapi dalam pendataan
- Mampu membalas chat dengan cepat dan tepat
- Bisa bahasa inggris basic menjadi nilai plus
- Wajib memiliki fasilitas Laptop pribadi
Job Desc
- Menangani chat pelanggan melalui Marketplace & WhatsApp Customer Service
- Melakukan input pendataan secara akurat di google docs/spreadsheet
- Memastikan pesanan diproses dan diterima pelanggan dengan baik
- Menangani keluhan pelanggan dengan inisiatif dan solutif
- Membuat laporan administrasi sederhana terkait pesanan harian
- Menjaga hubungan baik dengan pelanggan melui chat
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Lead
41111 Bekasi, West Java
IDR8000000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is searching for a dedicated and experienced Customer Service Lead to join their expanding operations in Bekasi, West Java, ID . This role is pivotal in ensuring exceptional customer support and satisfaction. You will be responsible for managing a team of customer service representatives, providing training, coaching, and performance management to foster a high-performing team. Key responsibilities include overseeing daily customer interactions, resolving complex customer issues, and developing strategies to improve service efficiency and effectiveness. The ideal candidate will possess a strong understanding of customer service best practices, excellent communication and interpersonal skills, and a proven ability to handle challenging customer situations with professionalism and empathy. You will also be involved in analyzing customer feedback and service metrics to identify areas for improvement and implement necessary changes. This role requires close collaboration with other departments, such as sales and technical support, to ensure a cohesive customer experience. Experience with CRM software and helpdesk ticketing systems is essential. We are looking for a proactive leader who can motivate their team, drive customer loyalty, and contribute to the overall success of the company. A passion for delivering outstanding service and a commitment to continuous improvement are critical. This position requires strong organizational skills and the ability to manage multiple priorities in a busy environment. The successful candidate will be a role model for exceptional customer care, embodying the company's commitment to client satisfaction.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Lead
17111 Bekasi, West Java
IDR12000000 Monthly
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Customer Service Lead to manage and inspire their customer support team. This hybrid role, based in **Bekasi, West Java, ID**, offers a dynamic work environment where you will ensure exceptional customer experiences and drive team performance. The ideal candidate is a natural leader with a strong understanding of customer service principles and a passion for problem-solving.
Responsibilities:
Responsibilities:
- Lead, train, and mentor a team of customer service representatives to deliver outstanding support.
- Monitor team performance, provide regular feedback, and conduct performance reviews.
- Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
- Handle escalated customer issues and complaints, ensuring timely and satisfactory resolution.
- Analyze customer service data and metrics to identify trends, areas for improvement, and opportunities for coaching.
- Collaborate with other departments to resolve complex customer issues and improve overall service delivery.
- Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
- Contribute to the development of customer service training materials and programs.
- Stay up-to-date with industry best practices and emerging trends in customer service.
- Foster a positive and collaborative team environment, promoting a customer-centric culture.
- Manage scheduling and staffing to ensure adequate coverage during operational hours.
- Report on team performance and customer service trends to management.
- Proven experience in a customer service role, with at least 2 years in a team lead or supervisory capacity.
- Excellent leadership, coaching, and motivational skills.
- Strong understanding of customer service principles, CRM systems, and support software.
- Exceptional communication, interpersonal, and conflict resolution skills.
- Ability to analyze data and translate insights into actionable improvements.
- Proficiency in problem-solving and decision-making.
- Experience in developing and implementing customer service strategies.
- Bachelor's degree in Business Administration, Communications, or a related field is preferred.
- Ability to work effectively in both a team and independent setting within a hybrid work model.
- A commitment to providing exceptional customer experiences.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Specialist (Automotive)
Jakarta Selatan, Jakarta
TE Connectivity
Posted 27 days ago
Job Viewed
Job Description
Customer Service Specialist (Automotive)
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
The customer service role involves demand planning, order management, customer-facing interactions, geographical interface management, and navigating the complexities of addressing diverse customer needs and operational challenges. It requires a combination of analytical, communication, and problem-solving skills, along with a customer-centric mindset to deliver exceptional service and drive customer satisfaction and loyalty in ASEAN with revenue of ~ $180 million per year
**Job Responsibilities**
Customers Management
+ Handle incoming calls and emails from assigned accounts (customers) for various sales inquiries, including information on orders, lead times, incoterms, and stock availability.
+ Proactively communicate with customers to ensure understanding and resolution of all order-related issues.
Analyse Demand Forecast/ Revenue & Inventory Control
+ Analyze demand forecasts for assigned accounts (customers) and review/control inventory in accordance with business unit targets. Conduct demand planning and upload forecasts to the system, managing replenishment orders and billing for consignment customer consumption.
+ Generate forecast and LE reports promptly and accurately for Monthly Sales Revenue.
+ Review customers' actual demand and forecasts to meet their requirements and conduct comprehensive analysis to avoid excess inventory or non-moving stock
Customer Documentation & File Management
+ File all relevant sales transactions, including purchase orders, order proof lists, order acknowledgments, shipping documents, shipment reports, customer inquiries, and related information.
Shipment Management
+ Prepare and process shipments according to customer requests
+ Collaborate with Planning/Logistics to ensure on-time delivery based on customers' request dates and TE confirm dates for STR performance.
+ Oversee drop-shipment orders and ensure continuous follow-up on shipment status, particularly for critical issues.
+ Submit credit releases to finance for held accounts.
+ Coordinate with Account Managers and customers to release shipments that are on hold.
Payment Management
+ Follow up on open disputes/invoice discrepancies with Customer, Finance & Sales to ensure the best possible A/R results. If necessary, issue credit/debit notes to resolve discrepancies.
**Job Requirements**
+ Bachelor degree in any field
+ 5-10 years minimum in customer service/procurement or production planning, proficient in both written and spoken English
+ PC literate with Microsoft Window software.
+ Self-initiative, perseverance, people oriented and able to travel locally and aboard for short assignment
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
Jakarta Selatan, JK, ID, 12960
City: Jakarta Selatan
State: JK
Country/Region: ID
Travel: 10% to 25%
Requisition ID:
Alternative Locations:
Function: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
The customer service role involves demand planning, order management, customer-facing interactions, geographical interface management, and navigating the complexities of addressing diverse customer needs and operational challenges. It requires a combination of analytical, communication, and problem-solving skills, along with a customer-centric mindset to deliver exceptional service and drive customer satisfaction and loyalty in ASEAN with revenue of ~ $180 million per year
**Job Responsibilities**
Customers Management
+ Handle incoming calls and emails from assigned accounts (customers) for various sales inquiries, including information on orders, lead times, incoterms, and stock availability.
+ Proactively communicate with customers to ensure understanding and resolution of all order-related issues.
Analyse Demand Forecast/ Revenue & Inventory Control
+ Analyze demand forecasts for assigned accounts (customers) and review/control inventory in accordance with business unit targets. Conduct demand planning and upload forecasts to the system, managing replenishment orders and billing for consignment customer consumption.
+ Generate forecast and LE reports promptly and accurately for Monthly Sales Revenue.
+ Review customers' actual demand and forecasts to meet their requirements and conduct comprehensive analysis to avoid excess inventory or non-moving stock
Customer Documentation & File Management
+ File all relevant sales transactions, including purchase orders, order proof lists, order acknowledgments, shipping documents, shipment reports, customer inquiries, and related information.
Shipment Management
+ Prepare and process shipments according to customer requests
+ Collaborate with Planning/Logistics to ensure on-time delivery based on customers' request dates and TE confirm dates for STR performance.
+ Oversee drop-shipment orders and ensure continuous follow-up on shipment status, particularly for critical issues.
+ Submit credit releases to finance for held accounts.
+ Coordinate with Account Managers and customers to release shipments that are on hold.
Payment Management
+ Follow up on open disputes/invoice discrepancies with Customer, Finance & Sales to ensure the best possible A/R results. If necessary, issue credit/debit notes to resolve discrepancies.
**Job Requirements**
+ Bachelor degree in any field
+ 5-10 years minimum in customer service/procurement or production planning, proficient in both written and spoken English
+ PC literate with Microsoft Window software.
+ Self-initiative, perseverance, people oriented and able to travel locally and aboard for short assignment
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
Jakarta Selatan, JK, ID, 12960
City: Jakarta Selatan
State: JK
Country/Region: ID
Travel: 10% to 25%
Requisition ID:
Alternative Locations:
Function: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Team Lead
16710 Bekasi, West Java
IDR6000000 Monthly
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Customer Service Team Lead to manage a high-performing support team in Bekasi, West Java, ID . This role is crucial for ensuring exceptional customer satisfaction and driving team efficiency. Responsibilities include supervising daily operations of the customer service department, coaching, mentoring, and developing team members, and setting performance goals and metrics. You will handle escalated customer inquiries, resolve complex issues, and ensure adherence to service level agreements. The ideal candidate will have a proven track record in customer service management, excellent leadership and communication skills, and a deep understanding of customer support best practices. Experience with CRM systems (e.g., Salesforce, Zendesk) and customer service software is required. You should be adept at problem-solving, conflict resolution, and motivating a team to achieve outstanding results. A Bachelor's degree in Business Administration or a related field is preferred. You will also be responsible for analyzing customer feedback, identifying trends, and recommending improvements to service processes and policies. This role requires strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. The Team Lead will collaborate with other departments to ensure a seamless customer experience. We are looking for a dedicated individual who is passionate about delivering outstanding service and fostering a positive team culture. The ability to create a supportive and productive work environment is essential.
This advertiser has chosen not to accept applicants from your region.
9