52 Customer Service jobs in Depok
Senior Customer Service Representative
10110 Jakarta Pusat, Jakarta
IDR5000000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Senior Customer Service Representative to join their remote support team. This role is crucial for delivering exceptional customer experiences, resolving inquiries, and building lasting relationships with our client's customer base. You will be responsible for handling a high volume of customer interactions via phone, email, and chat, providing accurate information, troubleshooting issues, and ensuring customer satisfaction. The ideal candidate is a patient communicator with strong problem-solving skills and a commitment to service excellence.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and efficiently across multiple communication channels (phone, email, chat).
- Provide accurate information about products, services, and company policies.
- Troubleshoot customer problems and guide them towards satisfactory solutions.
- Escalate complex issues to the appropriate departments when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify opportunities to improve customer service processes and suggest enhancements.
- Maintain a high level of product knowledge to effectively assist customers.
- Adhere to service level agreements (SLAs) and quality assurance standards.
- Build rapport with customers and foster a positive customer experience.
- Participate in team meetings and training sessions to enhance skills and knowledge.
- Contribute to a positive and collaborative remote team environment.
- Proven experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer relationship management (CRM) software.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- Patience, empathy, and a customer-centric attitude.
- Comfortable working with technology and learning new software.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Previous experience in remote work is highly desirable.
- Ability to maintain a professional and positive demeanor.
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0
Senior Customer Service Representative
10110 Jakarta Pusat, Jakarta
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Customer Service Representative to join their team in **Jakarta, Jakarta, ID**. This position operates on a hybrid model, offering a blend of in-office and remote work. The ideal candidate will be dedicated to providing exceptional support to our client's diverse customer base, resolving inquiries efficiently and professionally. Responsibilities include handling complex customer issues, troubleshooting technical problems, providing product information, managing customer accounts, and escalating unresolved issues to appropriate departments. You will act as a primary point of contact, ensuring customer satisfaction and loyalty through outstanding service. Key duties involve responding to customer queries via phone, email, and chat; documenting customer interactions accurately; identifying patterns in customer feedback to suggest service improvements; and adhering to service level agreements. The successful candidate will possess excellent communication and interpersonal skills, strong problem-solving abilities, and a patient, empathetic demeanor. Experience in a customer-facing role, preferably in a support or helpdesk environment, is required. Proficiency in CRM software and a good understanding of the company's products and services are essential. We are looking for a proactive individual who can work both independently and as part of a team, contributing to a positive customer experience. This role offers an excellent opportunity to develop your skills in customer relations and problem resolution within a supportive and dynamic work environment. A high school diploma or equivalent is required; further education or certifications in customer service are advantageous. Join our client and be a vital part of their commitment to customer excellence in the vibrant city of Jakarta.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative - Technical Support
10110 Jakarta Pusat, Jakarta
IDR12000000 month
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for a proactive and empathetic Customer Service Representative to join their support team, operating primarily remotely from **Jakarta, Jakarta, ID**, but with the flexibility to engage in occasional in-person meetings. You will be the first point of contact for customers, providing exceptional support and resolving technical issues efficiently. Your role is critical in maintaining customer satisfaction and loyalty.
Key responsibilities include:
Key responsibilities include:
- Answering customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and troubleshooting technical problems with products or services.
- Providing clear, concise, and step-by-step solutions to customer issues.
- Escalating complex issues to higher-level support teams when necessary.
- Documenting all customer interactions and resolutions in the CRM system.
- Educating customers on product features and best practices.
- Gathering customer feedback and reporting it to the relevant departments for service improvement.
- Maintaining a high level of customer satisfaction by resolving issues effectively and courteously.
- Adhering to company policies and service level agreements (SLAs).
- Participating in ongoing training to stay updated on product knowledge and support techniques.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Specialist (Automotive)
Jakarta Selatan, Jakarta
TE Connectivity
Posted 14 days ago
Job Viewed
Job Description
Customer Service Specialist (Automotive)
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
The customer service role involves demand planning, order management, customer-facing interactions, geographical interface management, and navigating the complexities of addressing diverse customer needs and operational challenges. It requires a combination of analytical, communication, and problem-solving skills, along with a customer-centric mindset to deliver exceptional service and drive customer satisfaction and loyalty in ASEAN with revenue of ~ $180 million per year
**Job Responsibilities**
Customers Management
+ Handle incoming calls and emails from assigned accounts (customers) for various sales inquiries, including information on orders, lead times, incoterms, and stock availability.
+ Proactively communicate with customers to ensure understanding and resolution of all order-related issues.
Analyse Demand Forecast/ Revenue & Inventory Control
+ Analyze demand forecasts for assigned accounts (customers) and review/control inventory in accordance with business unit targets. Conduct demand planning and upload forecasts to the system, managing replenishment orders and billing for consignment customer consumption.
+ Generate forecast and LE reports promptly and accurately for Monthly Sales Revenue.
+ Review customers' actual demand and forecasts to meet their requirements and conduct comprehensive analysis to avoid excess inventory or non-moving stock
Customer Documentation & File Management
+ File all relevant sales transactions, including purchase orders, order proof lists, order acknowledgments, shipping documents, shipment reports, customer inquiries, and related information.
Shipment Management
+ Prepare and process shipments according to customer requests
+ Collaborate with Planning/Logistics to ensure on-time delivery based on customers' request dates and TE confirm dates for STR performance.
+ Oversee drop-shipment orders and ensure continuous follow-up on shipment status, particularly for critical issues.
+ Submit credit releases to finance for held accounts.
+ Coordinate with
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
The customer service role involves demand planning, order management, customer-facing interactions, geographical interface management, and navigating the complexities of addressing diverse customer needs and operational challenges. It requires a combination of analytical, communication, and problem-solving skills, along with a customer-centric mindset to deliver exceptional service and drive customer satisfaction and loyalty in ASEAN with revenue of ~ $180 million per year
**Job Responsibilities**
Customers Management
+ Handle incoming calls and emails from assigned accounts (customers) for various sales inquiries, including information on orders, lead times, incoterms, and stock availability.
+ Proactively communicate with customers to ensure understanding and resolution of all order-related issues.
Analyse Demand Forecast/ Revenue & Inventory Control
+ Analyze demand forecasts for assigned accounts (customers) and review/control inventory in accordance with business unit targets. Conduct demand planning and upload forecasts to the system, managing replenishment orders and billing for consignment customer consumption.
+ Generate forecast and LE reports promptly and accurately for Monthly Sales Revenue.
+ Review customers' actual demand and forecasts to meet their requirements and conduct comprehensive analysis to avoid excess inventory or non-moving stock
Customer Documentation & File Management
+ File all relevant sales transactions, including purchase orders, order proof lists, order acknowledgments, shipping documents, shipment reports, customer inquiries, and related information.
Shipment Management
+ Prepare and process shipments according to customer requests
+ Collaborate with Planning/Logistics to ensure on-time delivery based on customers' request dates and TE confirm dates for STR performance.
+ Oversee drop-shipment orders and ensure continuous follow-up on shipment status, particularly for critical issues.
+ Submit credit releases to finance for held accounts.
+ Coordinate with
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Team Lead
10210 Jakarta Pusat, Jakarta
IDR9 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Customer Service Team Lead to guide and support their customer service department in Jakarta, Jakarta, ID . In this role, you will be responsible for managing a team of customer service representatives, ensuring they provide exceptional support to our clients' customers. Your duties will include training new team members, setting performance goals, conducting performance reviews, and providing ongoing coaching and feedback. You will also handle escalated customer issues, ensuring timely and satisfactory resolutions. Developing and implementing customer service policies and procedures to improve efficiency and customer satisfaction is a key part of this role. You will monitor team performance metrics, analyze customer feedback, and identify areas for improvement. Collaboration with other departments, such as sales and technical support, is crucial to ensure a seamless customer experience. We are looking for an individual with strong leadership qualities, excellent problem-solving skills, and a deep commitment to customer satisfaction. The ability to motivate and inspire a team is essential. A Bachelor's degree in a relevant field is preferred, along with at least 3-5 years of experience in customer service, with at least 1-2 years in a supervisory or leadership role. Exceptional communication, interpersonal, and conflict-resolution skills are a must. This is a fantastic opportunity to take on a leadership position within our client's dynamic customer service operations in Jakarta , making a tangible difference in customer loyalty and retention.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Supervisor, Technical Support
10110 Jakarta Pusat, Jakarta
IDR9000000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading technology services provider, is looking for an experienced Customer Service Supervisor to lead their Technical Support team in **Jakarta, Jakarta, ID**. This role is crucial for ensuring exceptional customer support and efficient resolution of technical issues. You will supervise a team of technical support representatives, providing guidance, training, and performance management to maintain high service levels. The ideal candidate will have a strong background in customer service, excellent problem-solving skills, and a deep understanding of technical support operations. Responsibilities include monitoring team performance, handling escalated customer inquiries, developing and implementing support strategies, and ensuring adherence to service level agreements (SLAs). You will also be responsible for coaching team members, identifying training needs, and fostering a positive and productive work environment. Strong communication skills, empathy, and the ability to motivate a team are essential. This role offers a hybrid work arrangement, combining on-site supervision and team engagement with flexible remote work options. You will play a key role in enhancing customer satisfaction and retaining clients through superior technical support.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Supervise and manage a team of technical support representatives, ensuring efficient and effective customer service delivery.
- Monitor team performance against key performance indicators (KPIs) and service level agreements (SLAs).
- Provide coaching, feedback, and ongoing training to team members to enhance their skills and performance.
- Handle escalated customer issues and complaints, ensuring timely and satisfactory resolution.
- Develop and implement support policies, procedures, and best practices.
- Analyze customer support data to identify trends, root causes of issues, and areas for improvement.
- Create and maintain support documentation, knowledge bases, and FAQs.
- Ensure the team meets quality standards for customer interactions and issue resolution.
- Collaborate with other departments (e.g., Product, Engineering) to address recurring technical issues and improve product offerings.
- Manage staff scheduling, workload distribution, and performance evaluations.
- Foster a positive and motivating team environment.
- Contribute to the recruitment and onboarding of new technical support staff.
- Stay informed about product updates and new technologies relevant to customer support.
- Report on team performance, customer feedback, and operational metrics to management.
Required Qualifications:
- Bachelor’s degree in a related field or equivalent practical experience.
- Minimum of 5 years of experience in customer service or technical support roles, with at least 2 years in a supervisory or team lead capacity.
- Proven ability to manage and motivate a team.
- Strong understanding of technical support processes and customer relationship management (CRM) systems.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in troubleshooting common technical issues related to software or hardware.
- Ability to work effectively in a hybrid environment, balancing remote and on-site responsibilities.
- Demonstrated ability to handle difficult customer situations with professionalism and empathy.
- Experience in the technology or telecommunications industry is a plus.
- Familiarity with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Service Team Lead
10000 Jakarta Pusat, Jakarta
IDR10000000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-centric Senior Customer Service Team Lead to manage and inspire their fully remote customer support team. In this crucial role, you will be responsible for overseeing daily operations, ensuring high levels of customer satisfaction, and driving team performance to meet key service metrics. Your duties will include providing leadership and coaching to customer service representatives, handling escalated customer issues, and developing training materials to enhance team skills. You will also be instrumental in implementing and refining customer service processes and policies to improve efficiency and customer experience.
The Senior Customer Service Team Lead will monitor team performance using various metrics, provide regular feedback, and conduct performance reviews. You will analyze customer feedback and service trends to identify opportunities for improvement and proactive problem-solving. This role requires exceptional communication, interpersonal, and problem-solving skills, along with a deep understanding of customer service best practices. You should be proficient in using customer relationship management (CRM) software and other support tools. The ability to foster a positive and productive team environment in a remote setting is essential.
Key Responsibilities:
The Senior Customer Service Team Lead will monitor team performance using various metrics, provide regular feedback, and conduct performance reviews. You will analyze customer feedback and service trends to identify opportunities for improvement and proactive problem-solving. This role requires exceptional communication, interpersonal, and problem-solving skills, along with a deep understanding of customer service best practices. You should be proficient in using customer relationship management (CRM) software and other support tools. The ability to foster a positive and productive team environment in a remote setting is essential.
Key Responsibilities:
- Lead, coach, and mentor a team of customer service representatives.
- Manage daily customer service operations and ensure service level agreements are met.
- Handle escalated customer inquiries, complaints, and issues with professionalism and efficiency.
- Monitor team performance metrics and provide regular feedback and coaching.
- Develop and deliver training programs to enhance agent skills and knowledge.
- Analyze customer feedback and service trends to identify areas for improvement.
- Implement and optimize customer service processes and policies.
- Ensure accurate and efficient use of CRM systems and support tools.
- Foster a positive and collaborative team environment.
- Contribute to the development of customer service strategies.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 3-5 years of experience in customer service, with at least 1-2 years in a supervisory or team lead role.
- Proven experience in managing and coaching remote customer service teams.
- Strong understanding of customer service principles, techniques, and metrics.
- Excellent communication, problem-solving, and conflict resolution skills.
- Proficiency in CRM software (e.g., Zendesk, Salesforce Service Cloud) and helpdesk platforms.
- Ability to analyze data and identify trends to drive service improvements.
- Strong leadership qualities and the ability to motivate a team.
- Adaptability and resilience in managing customer interactions.
- Must be self-motivated and able to work effectively independently in a remote environment.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Team Lead - Technical Support
10110 Jakarta Pusat, Jakarta
IDR7500000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and motivating Customer Service Team Lead to manage their technical support team. This is a fully remote position, requiring leadership and oversight of a distributed team. You will be responsible for guiding, coaching, and developing customer service representatives to ensure exceptional service delivery and customer satisfaction. Key responsibilities include monitoring team performance, setting performance goals, conducting training sessions, resolving escalated customer issues, and implementing best practices in customer support. You will also contribute to the development of support processes and knowledge bases. The ideal candidate will have a minimum of 3-5 years of experience in customer service or technical support, with at least 1-2 years in a team lead or supervisory role. Strong knowledge of customer service principles, CRM software, and ticketing systems is essential. Excellent communication, interpersonal, and problem-solving skills are required. You must be able to motivate and inspire a team, manage performance effectively, and handle difficult customer interactions professionally. Experience in the technology sector and familiarity with remote team management tools are highly desirable. A passion for customer success and a commitment to continuous improvement are crucial for this role.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
10110 Jakarta Pusat, Jakarta
IDR6 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join our client support team based in Jakarta. This is an on-site position requiring you to be present at our office to provide direct assistance to our valued customers. You will be the primary point of contact for customer inquiries, concerns, and feedback, ensuring prompt and accurate resolution through various channels, including phone, email, and in-person interactions. Your responsibilities will include troubleshooting customer issues, guiding users through product features and services, and processing customer requests efficiently. You will maintain detailed customer records within our CRM system, documenting all interactions and resolutions. A key aspect of this role is identifying recurring customer issues and providing feedback to the product development and quality assurance teams to drive continuous improvement. You will also be responsible for educating customers on best practices and empowering them to utilize our services effectively. The ideal candidate possesses excellent communication and interpersonal skills, a patient and professional demeanor, and a strong desire to help others. Previous experience in customer service, technical support, or a related field is highly desirable. Proficiency in using CRM software and ticketing systems is a plus. You should have a solid understanding of our products and services, with the ability to explain technical information in a clear and understandable manner. This role requires strong organizational skills and the ability to multitask in a fast-paced environment. You will be a brand ambassador, embodying our commitment to exceptional customer satisfaction. This is an excellent opportunity to grow your career in customer service within a supportive and collaborative team environment.
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8
Customer Support Representative
10110 Jakarta Pusat, Jakarta
IDR6 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
We are seeking a friendly and customer-focused Customer Support Representative to join our client's dynamic team in Jakarta. This role involves a hybrid work model, offering a blend of remote and in-office responsibilities. As a Customer Support Representative, you will be the first point of contact for customers, providing exceptional service and resolving inquiries efficiently and professionally. Your primary goal is to ensure customer satisfaction and build lasting relationships. Key responsibilities include responding to customer queries via phone, email, and chat; troubleshooting technical issues; guiding customers through product features; processing orders and returns; and escalating complex problems to the appropriate departments. The ideal candidate possesses outstanding communication skills, patience, and a genuine desire to help others. Previous experience in customer service or a related field is highly preferred. Proficiency with CRM software and helpdesk ticketing systems is a plus. You should be a quick learner, adaptable, and able to multitask in a fast-paced environment. This is a great opportunity to develop your customer service skills and contribute to a positive customer experience. If you are a dedicated and empathetic individual passionate about providing excellent support, we encourage you to apply.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely manner.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues and complaints effectively.
- Guide customers through product setup and usage.
- Process orders, returns, and exchanges according to company policies.
- Escalate complex issues to senior support staff or relevant departments.
- Maintain accurate records of customer interactions and transactions.
- Gather customer feedback to improve service quality.
- Meet or exceed performance metrics for customer satisfaction and response times.
- Collaborate with team members to share knowledge and best practices.
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