4,068 Customer Solutions jobs in Indonesia

Responsibilities:

• Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.
• Build and maintain positive relationships with tenants, ensuring a high level of satisfaction.
• Resolve tenant issues with empathy and effective problem-solving skills.
• Coordinate with internal teams to address maintenance, billing, or service-related concerns.
• Facilitate smooth communication between tenants and the property management team.
• Provide detailed explanations of property policies, procedures, and updates.
• Handle complaints or disputes with a persuasive and solution-oriented approach.
• Contribute to customer retention strategies by delivering excellent service.

Minimum Qualifications:

• Minimum 1 year of tenant relations, customer care, or relevant work experience.
• Experienced in handling end-to-end hard complain and problem solving analyst.
• Experienced in the property industry is a plus
• Strong communication and interpersonal skills.
• Empathetic and people-oriented.
• Able to respond and resolve issues quickly.
• Excellent problem-solving skills and attention to detail.
• Willing to work on-site in Kebon Jeruk, Jakarta Barat.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in pre-sales and consulting, delivering technical presentations, and leading discovery and planning sessions with customers with defined scope and success criteria.
• Experience with frameworks for deep learning (e.g., PyTorch, TensorFlow, Jax, Ray, etc.) and using machine learning APIs.

Preferred qualifications:

• Experience in building and deploying data and Machine Learning (ML) pipelines with a focus on automation.
• Experience with prompt tuning and delivering successful prototypes.
• Experience in building machine learning solutions and leveraging specific machine learning architectures (e.g., deep learning, LSTM, convolutional networks, etc.).
• Experience working in technology sales within South East Asia region.
• Experience in understanding customer's existing software workloads, with the ability to define a technical migration roadmap to the cloud reflecting specific customer needs.
• Ability to communicate in Bahasa Indonesia fluently to support client relationships in the region.

About The Job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineer, you will partner with technical business teams as a subject matter expert in Artificial Intelligence and Machine Learning (AI/ML) to differentiate Google Cloud to the customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business tests, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks. You will engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will partner with internal engineering stakeholders to improve products and build solutions, optimize for results when in production, and identify innovative ways to multiply the impact of the team as a whole.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Share in-depth AI/ML expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partner directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
• Travel to customer sites, conferences, and other related events and act as a public advocate for Google Cloud.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

As a leading provider of high-quality food and beverage ingredients,
ofi
works with farming communities across the globe to grow, source and produce ingredients that are good for consumers, farmers, and the world around us. We supply household food brands and manufacturers worldwide with cocoa, coffee, dairy, nuts and spices ingredients which are often grown on our own farms and estates and sourced from hundreds of thousands of farmers across ~50 countries. Along with our diverse manufacturing and innovation capabilities, this means we can provide ingredients for a range of products, from a plant-based latte mix to an almond based snack bar or a dairy-free ice cream. Making a positive impact on people and planet is a core component of our Purpose,
to be the change for good food and a healthy future
. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable, and transparent supply. And whoever we're with, whatever we're doing, we always make it real.

ofi Future Impact Talent (FIT) Program

Ignite Your Potential. Make Real Impact.

At ofi, we don't just hire graduates — we grow future leaders. The ofi FIT Management Trainee program is your launchpad into a purpose-driven career where your ideas matter and your growth is accelerated.

Program Structure:

• 12-month accelerated development program is designed to build a strong pipeline of next-generation talent
• Work on meaningful cross-functional projects that shape the future of food ingredients
• Final project presentation with senior leaders
• Mentorship with leaders and curated learning journey

Who Should Apply?

• Graduating /recent degree graduates from recognised universities (≤3 years experience)
• Strong communication skills, leadership potential, and a growth mindset
• Mobility and flexibility to take on diverse assignments within their country.

___

OFI FIT Trainee, Innovation – Customer Solutions Centre, Indonesia

Location:
Indonesia, Jakarta

Start Date:
2026 Jan / Jul

Function:
Innovation (Research and Development) – Food and Beverage Solutions

About the Program

Join our dynamic
12-month Management Trainee Program
under
Ofi Future Impact Talent Program (ofi FIT)
designed to develop future leaders in the innovation function. This immersive experience offers a unique opportunity to rotate different ingredients and category application functions within our state-of-the-art Customer Solutions Centre.

You'll gain hands-on exposure to the end-to-end food and beverage solutions application value chain, supported by
dedicated mentors
and guided by real-world projects that drive impact.

What You'll Do

Rotational Assignments
with different ingredients category and function:

• Working closely with the local and regional innovation teams and customer projects
• Support activities focused on developing concepts and product applications suitable for Industry, HoReCa (food service), and consumer-packaged goods.
• Collaborate with sales, business development and marketing teams to design the best new product application that meets customers' expectations.
• Adhere to the new product development SOPs that meet the specific sensorial, stability, food safety, industry standards, and regulatory demands of our customers.
• Maintain thorough records of application formulations, testing outcome, and all related documents
• Able to develop lab prototypes that are superior in quality, highlighting the uniqueness of ofi ingredients in the final application
• Finding new creative ways to incorporate ofi ingredients in the chocolate, confectionary & sweet application areas by jointly developing winning concepts through consumer insights
• Compile evaluation reports on ingredients performance and incorporate sensory findings to present the overall organoleptic outcomes
• Project Ownership
  : Lead an innovation project with measurable outcomes
• Mentorship
  : Receive guidance from experienced innovation leaders throughout the program
• Presentation to Leadership
  : Showcase your project outcomes to
  ACO senior leaders
  at the end of the program
• Career Progression:
  High-performing trainees may be offered a full-time role within the organization upon successful completion of the program.

Who We're Looking For

• Recent graduates
  or final-year students majoring in
  Food Science or Technology
• Strong analytical and problem-solving skills
• Passion for the food and agriculture industry
• Excellent communication and presentation abilities
• Adaptability and eagerness to learn in a fast-paced environment
• Eligibility to work in Indonesia without visa sponsorship

What You'll Gain

• Deep understanding of Innovation R&D and commercial operations
• Exposure to strategic decision-making and cross-functional collaboration
• Professional development through mentorship and leadership engagement
• A potential pathway to a
  confirmed full-time role
  within the organization

More about Food and Beverage Solutions Business
: We have launched a new platform called Food and Beverage solutions, part of our ingredients and solutions reporting unit. This platform consolidates our current category solutions capabilities and innovation infrastructure. We support customers in developing new consumer concepts and application solutions at our four customer solution centers in Amsterdam, Bangalore, Chicago, and Singapore. Food and Beverage solutions leverages the strengths of our five product platforms, including their global and sustainable supply chain capabilities, a complementary portfolio of high-quality food and ingredients, and extensive ingredient expertise. This enables us to address a diverse range of customer requirements in the rapidly evolving Food and Beverage industry. Built on deep consumer, category, and application understanding, we are enhancing our application and R&D capabilities to provide an end-to-end integrated customer experience. This opens up more on-trend and inspired product ideation opportunities. Together, we can co-create product innovations that delight consumers and make your ambitions a realityWe strive to provide solutions for our customers that deliver environmental benefits while minimizing industry challenges. Our biomass boiler and animal feed, formulated with almond by-product for dairy cows in New Zealand, are excellent examples of this ambition.

• Lead and mentor a team of customer service and technical support representatives.
• Oversee daily support operations, ensuring timely and accurate responses to customer inquiries via phone, email, and chat.
• Develop and implement effective troubleshooting procedures for common technical issues.
• Monitor support ticket queues and ensure service level agreements (SLAs) are met.
• Train new support staff and provide ongoing coaching and performance feedback.
• Analyze customer feedback and support trends to identify areas for product or service improvement.
• Collaborate with product development and engineering teams to resolve complex technical bugs and issues.
• Create and maintain comprehensive knowledge base articles and FAQs.
• Manage customer escalations and ensure high levels of customer satisfaction.
• Contribute to the development of customer support policies and procedures.

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent work experience.
• Minimum of 4 years of experience in customer service or technical support, with at least 1 year in a team lead or supervisory role.
• Proven experience supporting SaaS products or other software solutions.
• Strong understanding of technical troubleshooting methodologies.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience with customer support software (e.g., Zendesk, Freshdesk) and CRM systems.
• Ability to train and motivate a team.
• Strong organizational skills and the ability to manage multiple priorities.
• Familiarity with Agile development methodologies is a plus.
• This role requires a hybrid presence, involving both remote work and on-site collaboration at our Banjarmasin, South Kalimantan, ID office.

• Lead, train, and mentor a team of customer support specialists, fostering a collaborative and high-performance environment.
• Develop and implement efficient customer support processes, workflows, and knowledge base articles to ensure timely and effective issue resolution.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and identify areas for improvement.
• Serve as an escalation point for complex technical issues, providing expert guidance and solutions.
• Collaborate with product and engineering teams to identify recurring issues and advocate for product enhancements.
• Manage customer support channels, including email, chat, and phone, ensuring consistent service quality.
• Develop and deliver training programs for the support team on new products, features, and support best practices.
• Gather customer feedback and insights to inform product development and service improvements.
• Contribute to the development of self-service resources to empower customers.

• Bachelor's degree in a relevant field or equivalent practical experience.
• Minimum of 5 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
• Proven experience in managing technical support teams and resolving complex customer issues.
• Excellent understanding of customer support software and tools (e.g., Zendesk, Intercom, Salesforce Service Cloud).
• Strong analytical and problem-solving skills, with the ability to troubleshoot technical problems effectively.
• Exceptional communication, interpersonal, and active listening skills.
• Ability to lead and motivate a remote team.
• Experience in developing and improving support processes and knowledge bases.
• Familiarity with ITIL best practices is a plus.

• Leading a team of customer support specialists, providing training, coaching, and performance management.
• Developing and implementing customer support strategies to improve customer satisfaction and loyalty.
• Managing incoming support requests across various channels (email, chat, phone, ticketing systems).
• Troubleshooting and resolving complex technical issues, escalating to appropriate teams when necessary.
• Creating and maintaining a knowledge base of product information and support FAQs.
• Analyzing customer feedback and support data to identify trends and areas for improvement.
• Collaborating with product and engineering teams to address customer pain points and enhance product functionality.
• Ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Developing and delivering reports on customer support performance to management.
• Continuously seeking ways to optimize support processes and tools for efficiency and effectiveness.
• Fostering a customer-centric culture within the support team and the wider organization.

• Bachelor's degree in a relevant field or equivalent practical experience.
• Minimum of 5 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
• Strong technical background with the ability to understand and explain complex technical concepts.
• Experience with CRM and customer support ticketing software (e.g., Zendesk, Salesforce Service Cloud).
• Excellent problem-solving, analytical, and communication skills.
• Demonstrated ability to manage and motivate a remote team.
• Proficiency in developing support documentation and training materials.
• A passion for delivering outstanding customer experiences.
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with SaaS products and support environments is a plus.

Kualifikasi :

1. Pendidikan minimal D3/S1 (Jurusan Ektro/Teknik, /Infromatika)
2. Memiliki pengalaman minimal 2 tahun
3. Menguasai sistem perangkat lunak & jaringan
4. Memahami dan mampu melakukan pekerjaan sipil & jaringan.
5. Mampu mengoperasikan komputer dan (Ms.Word & Excel)
6. Menguasai instalasi, konfigurasi, dan perawatan peralatan parkir.
7. Memiliki kemampuan koordinasi, komunikasi, dan problem-solving yang baik.

Tugas dan Tanggung Jawab:

1. Melakukan pemeriksaan awal (commissioning) terhadap seluruh perangkat sebelum sistem beroperasi.
2. Melakukan perawatan dan perbaikan rutin (maintenance & troubleshooting) terhadap perangkat parkir seperti barrier gate, ticket dispenser, loop detector, dan kamera.
3. Melaksanakan preventive maintenance secara berkala sesuai jadwal yang ditentukan.
4. Melakukan tagging asset dan pendataan perangkat sistem parkir (kode aset, serial number, lokasi, kondisi alat).
5. Membuat laporan kerja dan dokumentasi teknis secara harian dan bulanan.
6. Berkoordinasi dengan tim IT, engineering, dan project dalam penanganan kendala alat.
7. Menangani gangguan teknis di lapangan dengan cepat dan tepat sesuai SOP.
8. Menjaga kebersihan, keamanan, dan kerapian area kerja serta peralatan teknis.