3,015 Customer Support Engineer jobs in Indonesia
Customer Support Engineer
Jakarta, Jakarta
IDR15000000 - IDR30000000 Y
Imou
Posted today
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Job Description
Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
Job Description:
- Taking ownership of the technical problems related to company products and solutions received from company hotline, Emails and other channe in countries & regions, research, diagnose, troubleshoot and identify solutions to resolve the issues.
- Following standard procedures for proper escalation, coordinate and pullthrough internal and external resources to provide continuous followup until the difficult technical assistance requests closed.
- Able to independently write technical debugging manuals, documents to share experience, and be able to conduct technical training and experience.
- sharing strong responsibility and empathy: willing to help solving customers' issues;
- English-speaking: could have basic communication with customers both in speaking and written;
- technical working experience: have troubleshooting experience of electronic products, CCTV is better;
Jop Requirements:
- Experience with 1-3 years in Customer support engineer
- Agree with the company's core values and be passionate about work.
- Familiar with basic knowledge of computer network, video surveillance, etc., experience in security industry is preferred.
- Strong communication skills and anti-stress ability, clear thinking and proactive work is preferred.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications and help desk software
- excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Can speak English very well
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0
Customer Support Engineer
Jakarta, Jakarta
IDR104000 - IDR130878 Y
NPAworldwide
Posted today
Job Viewed
Job Description
Job Description
Customer Support Engineer Technology Company
Overview
A technology company is seeking a Customer Support Engineer to provide first-line technical support, troubleshoot system issues, and ensure smooth service delivery. The role requires strong technical knowledge, problem-solving ability, and effective communication skills.
Key Responsibilities
Monitor system performance and provide first-level support for hardware, software, networks, and applications.
Respond to service requests, diagnose issues, and escalate when necessary.
Maintain customer satisfaction through timely resolution and clear communication.
Record and track incidents using the companys ticketing system.
Assist with user support, training, and documentation.
Perform routine maintenance, updates, and support deployment of new systems.
Follow security policies, implement safeguards, and support compliance standards.
Qualifications
Qualifications
Bachelors/Masters in Computer Science, IT, or related field.
34 years of experience in IT support or data center operations.
Strong knowledge of server hardware, virtualization, storage, and networking.
Skilled in troubleshooting, IT management tools, and monitoring solutions.
Good understanding of security principles and compliance requirements.
Strong communication and analytical skills.
Why Is This a Great Opportunity
Why Apply?
- Cutting-edge exposure Work with advanced technologies, virtualization, and IT infrastructure.
- Skill growth Gain hands-on experience in troubleshooting, system monitoring, and security compliance.
- Career development Join an international technology company with opportunities to collaborate across teams and expand your technical expertise.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Support Engineer
16411 Cimahi, West Java
IDR120000000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client, a dynamic software solutions provider, is seeking a Senior Customer Support Engineer to join their dedicated team in **Depok, West Java, ID**. This role is critical in ensuring our clients receive outstanding technical support and timely resolution of their issues. You will be responsible for troubleshooting complex technical problems, providing expert guidance to customers, and acting as a liaison between the customer and internal product development teams. The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a deep understanding of our client's software products and services. Responsibilities include managing support tickets, analyzing customer feedback, identifying trends in support requests, and contributing to the knowledge base. You will also be involved in training customers and junior support staff, and escalating critical issues to relevant departments. We are looking for a proactive individual who can manage challenging situations with professionalism and efficiency. A strong ability to diagnose and resolve software and hardware issues is essential. Experience with CRM systems and ticketing platforms is required. This position offers a significant opportunity to interact directly with customers, influence product improvements based on feedback, and grow within a customer-centric organization. You will be expected to maintain high levels of customer satisfaction and contribute to the overall success of the support department. A bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Previous experience in a customer service or technical support role, particularly in a senior capacity, is highly desirable. The ability to work under pressure and manage multiple priorities effectively is a must.
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2
Lead Customer Support Engineer
60123 Surabaya, East Java
IDR9 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Customer Support Engineer to manage and mentor a team of support specialists in Surabaya, East Java, ID . This crucial role involves overseeing daily support operations, ensuring timely and effective resolution of customer issues, and maintaining high levels of customer satisfaction. You will be responsible for developing and implementing support strategies, identifying areas for improvement, and enhancing support processes. The ideal candidate will have a deep technical understanding of our client's products/services, enabling them to troubleshoot complex technical problems and provide expert guidance to the support team. You will also act as a point of escalation for challenging customer inquiries and collaborate closely with engineering and product development teams to address bug fixes and feature requests. This position requires strong leadership, communication, and problem-solving skills. Experience in building and managing support teams, developing training materials, and defining service level agreements (SLAs) is essential. You will be expected to analyze support metrics, generate reports, and implement initiatives to improve efficiency and customer experience. A Bachelor's degree in Computer Science, Engineering, or a related technical field is required. Significant experience in a customer-facing technical support role, with a proven track record of leading a team, is necessary. If you are passionate about customer service, possess strong technical aptitude, and are looking to lead a dedicated support team in Surabaya , we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Engineer
20151 Deli Serdang, North Sumatra
IDR12000000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a highly skilled and empathetic Senior Customer Support Engineer to join their team in **Medan, North Sumatra, ID**. This role is crucial for ensuring our customers receive exceptional technical assistance and a positive support experience. The ideal candidate will possess a deep understanding of our product suite, coupled with strong troubleshooting and problem-solving abilities. You will be responsible for handling complex customer inquiries, providing timely and accurate solutions, and escalating issues when necessary. This includes diagnosing technical problems, guiding customers through resolution steps, and documenting support interactions thoroughly. You will also play a key role in identifying recurring issues and providing feedback to the product development and engineering teams to drive product improvements. This position requires excellent communication skills, both written and verbal, to effectively interact with a diverse customer base. You should be adept at explaining technical concepts in a clear and concise manner. The ability to manage multiple support tickets concurrently while maintaining a high level of customer satisfaction is essential. A proactive approach to customer success, including anticipating customer needs and offering proactive support, is highly valued. This role offers an excellent opportunity to grow your career in a supportive and innovative environment, contributing directly to customer loyalty and product excellence.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for complex customer issues.
- Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
- Diagnose and resolve software and hardware issues, guiding customers through resolution steps.
- Document all customer interactions, troubleshooting steps, and resolutions in the support system.
- Escalate unresolved issues to the appropriate internal teams with detailed information.
- Identify trends in customer issues and provide feedback to product and engineering teams for improvement.
- Develop and maintain knowledge base articles and troubleshooting guides.
- Assist in training and mentoring junior support staff.
- Contribute to improving support processes and customer satisfaction metrics.
- Build strong relationships with customers, ensuring their success with our products.
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- 5+ years of experience in a technical customer support or helpdesk role.
- Strong understanding of (Specify relevant technologies, e.g., operating systems, networking, software applications).
- Excellent troubleshooting and problem-solving skills.
- Superb written and verbal communication skills, with the ability to explain technical concepts clearly.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to manage multiple priorities and work effectively under pressure.
- Customer-centric mindset with a passion for providing outstanding service.
This advertiser has chosen not to accept applicants from your region.
4
Lead Customer Support Engineer
40511 Bekasi, West Java
IDR12000000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client is looking for an exceptional Lead Customer Support Engineer to spearhead their remote customer service operations. This fully remote position requires a seasoned professional with a passion for delivering outstanding customer experiences and leading a high-performing support team. You will be responsible for managing incoming support requests, troubleshooting complex technical issues, and ensuring timely and effective resolution. This role involves developing and implementing support strategies, creating knowledge base articles, and training junior support staff. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and superior communication abilities. You will act as a point of escalation for challenging customer inquiries, working collaboratively with engineering and product teams to identify root causes and implement long-term solutions. This is a critical role for maintaining customer satisfaction and loyalty. As a remote-first position, you'll have the flexibility to work from anywhere while contributing to a global customer success initiative. We are seeking individuals who are empathetic, patient, and dedicated to providing world-class support. Your expertise will be crucial in shaping our customer support processes and enhancing the overall customer journey. The ability to manage multiple priorities, work independently, and thrive in a fast-paced virtual environment is essential. If you are a natural leader with a deep understanding of customer service best practices and a commitment to excellence, we want to hear from you. This is a unique opportunity to make a significant impact on customer retention and growth from Bekasi, West Java, ID .
This advertiser has chosen not to accept applicants from your region.
5
Lead Customer Support Engineer
76117 Samarinda, East Kalimantan
IDR120000000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Customer Support Engineer to join their technical support team. This hybrid role requires a blend of remote support capabilities and on-site collaboration for team leadership and complex issue resolution. You will be responsible for providing expert-level technical assistance to customers, troubleshooting complex software and hardware issues, and ensuring exceptional customer satisfaction. As a Lead, you will also mentor junior support engineers, contribute to the development of support processes and documentation, and act as a point of escalation for challenging technical problems. This position demands a deep understanding of our client's products and services, strong analytical and problem-solving skills, and the ability to communicate technical information clearly to both technical and non-technical audiences. Experience with various operating systems, networking concepts, and troubleshooting methodologies is essential. The ideal candidate will possess excellent customer service skills, a patient and empathetic demeanor, and a passion for helping users resolve their technical issues efficiently. You will contribute to building a knowledge base, creating FAQs, and developing training materials to empower customers and the support team. The hybrid nature of the role allows for efficient remote handling of daily support tickets and proactive customer outreach, combined with in-office presence for team meetings, advanced training, and collaborative problem-solving sessions. You will play a critical role in maintaining customer loyalty and contributing to the continuous improvement of our products through valuable customer feedback. The ability to manage multiple priorities and maintain composure under pressure is crucial. This role requires a strong commitment to providing timely and effective technical solutions. You will also be involved in identifying recurring issues and collaborating with the product development team to implement permanent fixes.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for complex customer issues via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related problems.
- Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) and follow up to ensure resolution.
- Mentor and guide junior customer support engineers, providing training and technical assistance.
- Develop and maintain comprehensive technical documentation, including user guides, FAQs, and knowledge base articles.
- Identify trends in customer issues and collaborate with product teams to implement solutions and improvements.
- Contribute to the continuous improvement of customer support processes and policies.
- Manage customer relationships and ensure a high level of customer satisfaction.
- Act as a point of escalation for critical customer issues.
- Assist in the onboarding and training of new support staff.
- Stay up-to-date with product updates, new features, and industry best practices.
- Participate in team meetings and contribute to a collaborative support environment.
- Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
- Minimum of 5 years of experience in customer support, technical support, or helpdesk roles.
- Proven experience in troubleshooting complex technical issues with software and hardware.
- Strong knowledge of operating systems (Windows, macOS, Linux) and networking concepts.
- Excellent analytical and problem-solving skills.
- Exceptional customer service and communication skills, both written and verbal.
- Experience in leading or mentoring a support team is highly desirable.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Ability to work effectively both independently and as part of a hybrid team.
- Ability to explain technical concepts clearly to non-technical users.
- Experience in a relevant industry is a plus.
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6
Lead Customer Support Engineer
46111 Cirebon, West Java
IDR12000000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is looking for a dedicated and experienced Lead Customer Support Engineer to manage and enhance their customer service operations in **Tasikmalaya, West Java, ID**. This role is critical in ensuring a high level of customer satisfaction by providing expert technical support and leading a team of support professionals. The Lead Customer Support Engineer will be responsible for resolving complex customer issues, mentoring junior support staff, and contributing to the continuous improvement of support processes and documentation. You will act as a point of escalation for challenging technical problems, requiring in-depth knowledge of the company's products and services. Key responsibilities include analyzing support trends, identifying root causes of recurring issues, and collaborating with product development teams to implement solutions. You will also be instrumental in developing and maintaining comprehensive knowledge base articles and FAQs to empower customers and internal teams. This position demands exceptional communication skills, patience, and a passion for helping customers succeed. The successful candidate will demonstrate strong leadership qualities, the ability to manage multiple priorities, and a commitment to delivering outstanding service. You will be expected to troubleshoot hardware and software issues, guide users through product features, and ensure timely and effective resolution of all customer inquiries. The role involves direct interaction with customers across various channels, including phone, email, and live chat, maintaining a professional and helpful demeanor at all times.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and manage a team of customer support representatives.
- Provide expert technical support and troubleshooting for customer inquiries.
- Act as a primary escalation point for complex customer issues.
- Develop and maintain customer support documentation, including knowledge base articles and FAQs.
- Analyze support trends and provide feedback to product development teams.
- Ensure customer satisfaction through timely and effective issue resolution.
- Train and mentor junior support staff.
- Monitor support channels and ensure prompt response times.
- Contribute to the improvement of customer support processes and workflows.
- Handle customer complaints and provide appropriate solutions.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 4 years of experience in customer support or technical helpdesk roles.
- Proven experience in a lead or supervisory capacity.
- Strong technical aptitude and ability to troubleshoot complex issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with customer support ticketing systems.
- Ability to work under pressure and manage multiple priorities.
- Customer-centric mindset and a passion for service excellence.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Support Engineer
35111 Bandar Lampung, Lampung
IDR9 Monthly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Senior Customer Support Engineer to join their technical support team based in Bandar Lampung, Lampung, ID . This role requires a deep understanding of complex technical systems and a passion for providing exceptional customer service. You will be responsible for resolving intricate technical issues, guiding customers through troubleshooting processes, and contributing to the continuous improvement of our support offerings. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a patient, customer-centric approach.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for our client's products and services via phone, email, and chat.
- Analyze complex technical issues, identify root causes, and implement effective solutions in a timely manner.
- Guide customers through detailed technical procedures, ensuring clear communication and resolution.
- Document all customer interactions, technical issues, and resolutions in the ticketing system accurately.
- Collaborate with engineering and product teams to identify recurring issues and provide feedback for product improvements.
- Develop and maintain technical documentation, knowledge base articles, and FAQs to assist customers and junior support staff.
- Train and mentor junior customer support representatives, sharing expertise and best practices.
- Manage escalations and ensure timely resolution of high-priority customer issues.
- Monitor system performance and identify potential issues before they impact customers.
- Contribute to the development and implementation of support processes and tools to enhance efficiency.
- Participate in product testing and provide feedback from a customer support perspective.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 5 years of experience in a customer support or technical support role, with a focus on complex technical issues.
- Proven expertise in troubleshooting hardware, software, or network-related problems.
- Strong understanding of operating systems, networking protocols, and relevant technologies.
- Excellent analytical and problem-solving skills, with the ability to think critically under pressure.
- Exceptional communication, active listening, and interpersonal skills.
- Customer-focused mindset with a commitment to providing outstanding service.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience in a specific industry relevant to our client's products is a strong advantage.
- Flexibility to work various shifts if required, including potential on-call responsibilities.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Engineer
40114 Bandung, West Java
IDR8500000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and technically proficient Senior Customer Support Engineer to join their remote team. In this role, you will be the primary point of contact for customers facing complex technical issues with our client's software products. Your responsibilities will include troubleshooting advanced problems, diagnosing root causes, and providing effective solutions through various communication channels, including email, phone, and video conferencing. You will collaborate closely with product development and engineering teams to escalate issues, provide feedback, and contribute to product improvements. This position requires a deep understanding of the client's technology stack and a strong aptitude for problem-solving. The ideal candidate will be able to explain technical concepts clearly to both technical and non-technical users, ensuring customer satisfaction and retention. You will also be involved in creating and updating technical documentation, knowledge base articles, and best practice guides to empower customers and internal support teams. Proactive communication, timely follow-ups, and a commitment to delivering exceptional customer service are paramount. This role demands strong analytical skills, the ability to manage multiple priorities, and a meticulous approach to problem resolution. If you are a seasoned support professional with a passion for technology and a proven ability to resolve challenging technical issues, we encourage you to apply for this remote opportunity. You will play a key role in ensuring our customers derive maximum value from our solutions.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting to customers.
- Diagnose and resolve complex software and hardware issues remotely.
- Escalate unresolved issues to engineering and product teams with detailed analysis.
- Document all customer interactions, troubleshooting steps, and resolutions.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Guide customers through product features and functionalities, offering best practices.
- Monitor customer issues and ensure timely resolution and follow-up.
- Identify recurring technical problems and suggest product improvements.
- Collaborate with cross-functional teams to enhance customer experience.
- Contribute to customer success through exceptional technical support.
- Analyze support trends and provide insights to improve product reliability.
- Ensure customer satisfaction and build strong customer relationships.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical customer support or a similar role.
- Proven expertise in troubleshooting complex software and/or hardware issues.
- Strong understanding of operating systems, networking, and common IT infrastructure.
- Excellent analytical, problem-solving, and diagnostic skills.
- Superior communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency with remote support tools and ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with (mention specific relevant technologies if applicable, e.g., cloud platforms, APIs, databases).
- Customer-centric mindset and a passion for helping others.
This advertiser has chosen not to accept applicants from your region.
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