2,573 Delivery Lead jobs in Indonesia

Responsibilities

• Manage the overall delivery of projects, ensuring adherence to scope, budget, and quality standards.
• Monitor project progress, identifying and mitigating risks and issues as they arise.
• Prepare and present project updates and reports to senior management and stakeholders.
• Ensure compliance with organisational policies and best practices throughout the project lifecycle.
• Provide coaching and support to team members to promote professional development and effective teamwork.
• Facilitate communication and collaboration among team members and stakeholders to enhance project outcomes.

Requirements and Skills

• Bachelor's degree in Project Management, Business Administration, or a related field.
• 8 years of experience in project management or delivery roles.
• Proven track record of successfully delivering projects on time and within budget.
• Strong understanding of project management methodologies and frameworks.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders.
• Relevant project management certification (e.g., PRINCE2, PMP) is preferred.
• Experience in Software Development Life Cycle
• Experience in Java, Golang, .NET, SQL

Personal Attributes

• Strong leadership skills, with the ability to motivate and guide teams towards successful project delivery.
• Proactive and solution-oriented, with a keen ability to identify and resolve issues promptly.
• Excellent organisational skills, with a focus on detail and the ability to manage multiple priorities.
• Collaborative mindset, with a commitment to fostering a positive team environment and open communication.

• Define, document, and maintain exceptional service standards and protocols across all hospitality touchpoints.
• Lead and manage a remote team of guest service representatives, concierges, and on-site support staff, fostering a culture of service excellence.
• Develop and implement training programs to ensure staff are equipped with the skills and knowledge to deliver outstanding guest experiences.
• Monitor guest feedback and online reviews, identifying areas for improvement and implementing corrective actions proactively.
• Collaborate with property management teams, marketing, and operations to ensure seamless service delivery and guest satisfaction.
• Analyze service performance metrics and identify trends to drive continuous improvement initiatives.
• Develop and manage relationships with third-party service providers to enhance guest offerings.
• Create and manage standard operating procedures (SOPs) for all guest-facing services.
• Stay informed about industry best practices and emerging trends in hospitality service delivery.
• Handle escalated guest issues and complaints with professionalism and efficiency, ensuring timely resolution.
• Develop and implement strategies to personalize the guest experience and build loyalty.
• Work with technology teams to leverage digital platforms for service delivery and guest communication.
• Manage budgets related to service delivery, training, and guest amenities.
• Conduct regular virtual team meetings and performance evaluations.
• Champion a guest-centric approach throughout the organization.

• Extensive experience in hospitality management, with a strong focus on guest services and operations.
• Proven experience in leading and managing remote teams.
• Demonstrated success in developing and implementing service excellence programs.
• Excellent understanding of hotel operations, online travel agencies (OTAs), and guest satisfaction drivers.
• Strong analytical and problem-solving skills, with the ability to interpret data and feedback.
• Exceptional communication, interpersonal, and negotiation skills.
• Proficiency in using hospitality management software, CRM systems, and remote collaboration tools.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is highly preferred.
• Ability to think strategically and implement operational improvements.
• Proactive and self-motivated with excellent time management skills for remote work.
• Experience in training and development of service staff.
• Passion for delivering exceptional guest experiences.
• Adaptability and ability to thrive in a fast-paced, evolving environment.

• Managing the day-to-day operations of the delivery fleet, including scheduling, routing, and dispatch.
• Overseeing driver performance, providing coaching, and conducting regular performance reviews.
• Ensuring compliance with all safety regulations, traffic laws, and company policies.
• Developing and implementing preventative maintenance programs for the fleet to minimize downtime.
• Monitoring fuel consumption and identifying opportunities for cost savings.
• Managing vehicle acquisition, registration, and insurance processes.
• Analyzing fleet data to identify trends and implement continuous improvement initiatives.
• Responding to and resolving operational issues and emergencies effectively.
• Training new drivers on safety procedures, operational protocols, and company standards.
• Collaborating with other departments to ensure seamless logistics operations.

• Manage and schedule a team of delivery drivers to ensure optimal coverage and timely deliveries.
• Develop and implement efficient delivery routes and schedules using routing software.
• Monitor driver performance, providing feedback and coaching to ensure adherence to standards.
• Address and resolve any issues or challenges that arise during delivery operations, such as traffic delays or vehicle problems.
• Ensure all drivers comply with traffic laws, safety regulations, and company policies.
• Maintain clear and effective communication channels with drivers, dispatch, and other relevant departments.
• Oversee the maintenance and condition of the delivery fleet, coordinating repairs as needed.
• Analyze delivery data to identify areas for improvement in efficiency and cost-effectiveness.
• Train new drivers on company procedures, safety protocols, and delivery best practices.
• Handle customer inquiries or complaints related to deliveries, escalating when necessary.
• Generate reports on delivery performance, driver activity, and fleet status.
• Foster a positive and productive team environment, motivating drivers to achieve high performance.

• Proven experience in logistics, fleet management, or a supervisory role within the delivery/transportation industry.
• Demonstrated leadership skills with the ability to manage and motivate a remote team.
• Strong understanding of delivery operations, route planning, and scheduling.
• Proficiency in using GPS tracking and route optimization software.
• Excellent communication, problem-solving, and organizational skills.
• Ability to remain calm and effective under pressure.
• Familiarity with vehicle maintenance and safety regulations.
• A proactive approach to identifying and resolving potential issues.
• Ability to work independently and manage time effectively in a remote setting.
• A valid driver's license and a clean driving record are essential, even for a remote supervisory role.
• Proficiency in Bahasa Indonesia is required; English proficiency is a plus.
• Access to a reliable internet connection and a suitable remote workspace.

• Coordinate and manage all aspects of transportation, including scheduling, carrier selection, and shipment tracking.
• Oversee inventory management, ensuring accurate stock levels and minimizing carrying costs.
• Liaise with suppliers, manufacturers, and customers to ensure timely delivery of goods.
• Develop and implement strategies to improve supply chain efficiency and reduce logistics costs.
• Manage relationships with third-party logistics providers (3PLs) and negotiate contracts.
• Prepare and process shipping documentation, including bills of lading and customs declarations.
• Monitor key performance indicators (KPIs) for logistics operations and provide regular reports.
• Identify and resolve logistical issues, such as delays, damages, or discrepancies.
• Ensure compliance with all relevant transportation regulations and customs requirements.
• Utilize logistics and supply chain management software to track shipments and manage data.

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 3 years of experience in logistics coordination or supply chain operations.
• Proven experience in managing transportation, warehousing, and inventory.
• Strong understanding of supply chain principles and best practices.
• Excellent organizational, problem-solving, and time management skills.
• Proficiency with logistics software and MS Office Suite.
• Strong negotiation and communication skills, with the ability to build rapport remotely and in person.
• Ability to work effectively in a hybrid environment, balancing office and remote responsibilities.
• Knowledge of import/export procedures is a plus.
• Familiarity with the transportation and logistics network in Bogor, West Java, ID .